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All Journal JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Hearty : Jurnal Kesehatan Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Promotif Preventif MAHESA : Malahayati Health Student Journal Jurnal Kebidanan, Keperawatan dan Kesehatan (J-BIKES) Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Scientica: Jurnal Ilmiah Sains dan Teknologi Journal of Innovative and Creativity
Theo, Deli
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Analysis of the Influence of the Quality of Dental and Oral Health Service on the Level of Patient Satisfaction at RSI Malahayati Medan Japardi, Angely; Theo, Deli; Amira, Asriwati
PROMOTOR Vol. 8 No. 1 (2025): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i1.1012

Abstract

Background: The quality of health services can affect the degree of hhealth and well- being of patients, because satisfied patients will come for treatment again. The purpose of this study is to analyze the effect of dental and oral health services on patient satisfaction at the Malahayati Islamic Hospital. Methodology: This research uses a quantitative analytic survey research with cross sectional study design. The location of this study was conducted at the Malahayati Islamic Hospital. The study population was all out patients who visited with Total Visit on May 2023-August 2023 of 422 patients. The number of samples in this study were 81 people. The technique used is purposive sampling. Survey data were analyzed using the chi-square test and logistic regression. Results: The results showed that there was an effect of tangibility, reliability, responsiveness, assurance and empathy for dental and oral health services on patient satisfaction. Conclusion: Based on the results of the study note that tangible, reliability, responsiveness, assurance and empathy affect patient satisfaction at the MalahayatiPublic Health Center in Medan and the variables that most influence on patient satisfaction are responsiveness variables. The suggestion for this research is that the Hospital should maintain customer satisfaction by increasing the quality of service and completing the infrastructure that is still lacking so that patient satisfaction is fulfilled and patients become loyal.
Analysis of Nurses' Compliance with Patient Safety in the Inpatient Room of RSI Malahayati Medan Zendrato, Bryan Ifolala; Theo, Deli; Fitriani, Arifah Devi
PROMOTOR Vol. 8 No. 1 (2025): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i1.1072

Abstract

A patient safety program is a system that ensures hospitals make care or health services for patients safer. Patient safety is concerned with patient care, incidents that can be avoided or should not occur and have been considered a discipline. However, it must be admitted that in these quality services there are still shortcomings in patient services, especially related to patient safety incidents. The purpose of the study was to analyze the factors that affect nurses' compliance with patient safety in the inpatient room at RSI Malahayati Medan. The research design used in this study is an analytical survey with a cross sectional design. The population in this study is all inpatient room nurses at Malahayati Hospital Medan. The number of nurses in the inpatient room is 45 people. The number of samples to be studied is 45 people. Data analysis was carried out by univariate, bivariate and multivariate analysis. The arial tests used are chi square and ariable regression tests. The results of the chi square test research show that there is an influence of 7 variables, namely leadership, rewards. Structure, job design, age, tenure and education have a p-value <α 0.05, meaning leadership, rewards. Structure, job design, age, working period and education affect nurse compliance at RSI Malahayati Medan and the multivariate test has 7 variables affecting leadership, rewards. Structure, job design, age, working period and education with the results of the multiple variable regression test showed that the most dominant ariable-reward with an odds ratio (OR) of 6,916 means 6 times affecting nurses' compliance with patient safety. It was concluded that the reward variable had the most influence on nurses' compliance with patient safety at RSI Malahayati Medan. It is recommended for the hospital to build more positive leadership for the employee environment, facilitate employees to continue learning, pay attention to a good organizational structure, decompose employee duties and especially pay attention to income, incentives and bonuses for employees.
Implementation of Marketing Mix Strategy at Soelastri Dental and Oral Hospital Sari, Retno; Theo, Deli; Nasution, Ramadhani Syafitri
PROMOTOR Vol. 8 No. 4 (2025): AGUSTUS
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v8i4.1419

Abstract

Dental and oral health has an effect on improving the quality of life and productivity of human resources. RSGM Soelastri is one of the dental and oral health service facilities. The condition of visits of inpatients and new emergency room patients in 2024 has fluctuated and is below the target. This can result in a decrease in hospital revenue and can have an impact on the disruption of hospital operational activities, so that the services provided to patients are not optimal. Therefore, it is necessary to conduct a review of the marketing strategy of RSGM Soelastri. The purpose of this study is to analyze the implementation of marketing strategies at Soelastri Dental and Oral Hospital. This research uses a qualitative method, through in-depth interview techniques. Data sources are obtained from primary data and secondary data. There were 14 informants, divided into 8 main informants and 6 supporting informants. Data analysis by checking the results of the research with different data collection techniques, namely interviews, observations, and documentation. The results of the study are known that RSGM Soelastri has carried out segmentation, targeting and market positioning. RSGM Soelastri has carried out promotional activities such as counseling, but it has not been maximized. Promotion has not reached all levels of society. The types of services offered are complete. Service rates are able to compete with other hospitals. RSGM Soelastri includes staff in various types of training, but it is still limited. The tools used are modern, but there are some computer devices and radiology printers that are no longer efficient for service. There are limited human resources and financial constraints. The conclusion of this study is that the implementation of marketing strategies consisting of market segmentation, target market, positioning, and market surveys has been carried out, but not optimally. The implementation of the 7P Marketing Mix at RSGM Soelastri has been carried out, but it has not been maximized. The implementation of marketing strategies is constrained by budgets and human resources. It is suggested for other researchers, it is necessary to conduct research on marketing strategies in more depth by looking at the promotion mix of inpatient and emergency room services as one of the services that support the number of patient visits at RSGM Soelastri.
The Influence Of Human Resource Managementstrategies On Nurse Performance In RSU Bunda Thamrin Medan Mendrofa, Yansnita; Theo, Deli; Nasution, Ramadhani Syafitri
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study purpose was to analyze the influence of human resource management (HRM) strategies on nurse performance at Bunda Thamrin General Hospital in Medan. As nurses play a critical role in healthcare delivery, their performance is essential for service quality and patient satisfaction. This study specifically examined the impact of recruitment and selection, training and development, and organizational commitment on the work performance of nurses. The research was conducted in response to ongoing challenges in staff absenteeism, complaints from patients, and underperformance despite structured HR policies. Materials and methods. The study employed a quantitative approach using a cross-sectional survey design. A total of 70 nurses were selected through stratified random sampling from different hospital units. Data were collected using a structured questionnaire and analyzed using IBM SPSS Statistics version 26. Descriptive statistics were used to describe participant demographics, while Pearson correlation and multiple linear regression analyses were employed to examine the relationship between HRM variables and nurse performance. Ethical approval was obtained, and participation was voluntary and confidential. Results. The findings revealed a positive and statistically significant correlation between HRM strategies and nurse performance. Among the HRM components, training and development had the highest influence (r = 0.684, p < 0.01), followed by organizational commitment and recruitment. Regression analysis indicated that HRM strategies accounted for 54.8% of the variance in nurse performance (Adjusted R² = 0.548). Conclusions. Human resource management strategies, particularly training, recruitment, and organizational commitment, significantly affect nurse performance. Hospitals should strengthen these strategies to improve service delivery and staff productivity.
FACTORS THAT AFFECT DENGUE PREVENTION EFFORTS IN THE WORKING AREA OF THE PEUSANGAN KEC HEALTH CENTER. BIREUEN ACEH REGENCY Nasution, Ramadhani Syafitri; Theo, Deli; Safitri, Sari
HEARTY Vol 13 No 5 (2025): OKTOBER
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i5.21555

Abstract

Dengue Hemorrhagic Fever (DHF) is an infectious disease transmitted through the bite of the Aedes aegypti mosquito and is still a public health problem. Dengue cases in the work area of the Peusangan Health Center continue to increase every year, so it becomes a threat to family health. This study aims to find out the factors that affect dengue prevention efforts in the working area of the Peusangan Health Center, Peusangan District, Bireuen Regency. The study uses a quantitative design with an analytical survey through a cross sectional study approach. The population is the entire community in nine villages with a total of 19,271 families. The sample was determined by stratified random sampling of 99 families. Data analysis was carried out in univariate, bivariate, and multivariate manners. The results of the study show that education, knowledge, attitudes, the role of health workers, water reservoirs, and the existence of waste have an effect on dengue prevention efforts. The most dominant factor was education with a value of p = 0.000 < 0.025; CI 95% = 5,389–316,539; and OR = 41.154. It was concluded that the educational variable has an important role in the prevention of dengue. The Peusangan Health Center is advised to conduct regular larval checks every three months, carry out fogging, and improve health promotion through the application of the 3M Plus principle to reduce the incidence of dengue incidence.
FACTORS THAT AFFECT THE PERFORMANCE OF HONORARY HEALTH WORKERS AT THE UPT PUSKESMAS LOTU REGENCY NORTH NIAS Zega, Perdamaian; Theo, Deli; Effendy, Ismail
HEARTY Vol 13 No 5 (2025): OKTOBER
Publisher : Fakultas Ilmu Kesehatan, Universitas Ibn Khaldun, Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/hearty.v13i5.21547

Abstract

Health workers play an important role in improving the quality of services at health centers through direct interaction with patients. However, the performance assessment of honorary health workers at the Lotu Health Center Unit showed an achievement of only 47%, so an analysis of the factors that affect it was needed. This study used a quantitative design with a cross sectional approach on 34 honorary nurses with a total sampling technique. The analysis was carried out univariately, bivariately, and multivariate using logistic regression tests. The results showed that workload (p=0.015), work stress (p=0.008), work environment (p=0.001), incentives (p=0.003), and compensation (p=0.000) had an effect on the performance of honorary health workers. It was concluded that these factors need to be considered by management to improve the performance of health workers and the quality of services at the health center.
Faktor Yang Memengaruhi Kinerja Perawat di UPTD RSUD Datu Beru Takengon Aceh Tengah Syahputra, Jawahir; Nuraini, Nuraini; Efendy, Ismail; Theo, Deli; Nasution, Ramadhani Syafitri
Jurnal Promotif Preventif Vol 7 No 3 (2024): Juni 2024: JURNAL PROMOTIF PREVENTIF
Publisher : Fakultas Kesehatan Masyarakat Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47650/jpp.v7i3.1297

Abstract

Pelayanan kesehatan merupakan suatu produk, berupa jasa kepada pasien, aktifitas ini tidak bisa dimiliki namun bisa dirasakan oleh pasien. Indikator yang ingin dicapai pada produk jasa ini adalah kepuasan pasien terhadap pelayanan kesehatan. Untuk mencapai produk jasa yang sesuai dengan standar maka diperlukan kinerja maksimal dari pelaku jasa yaitu perawat. Kinerja perawat merupakan ujung tombak dari keberhasilan jasa pelayanan kesehatan yang jika perawat mengurangi perannya maka kepuasan pasien tidak akan tercapai. Tujuan penelitian untuk menganalisis faktor yang mempengaruhi kinerja perawat di UPTD RSUD Datu Beru Takengon Aceh Tengah. Metode penelitian yang digunakan adalah survey analitik dengan rancangan cross sectional. Uji statistik yang digunakan adalah uji chi square dan regresi logistik. Populasi adalah seluruh perawat sebanyak 236 orang. Tehnik pengambilan sampel menggunakan accidental sampling yang diperkuat dengan rumus slovin didapatkan sampel 148 orang. Hasil penelitian menunjukan bahwa variabel kepemimpinan (P-value 0,001), motivasi (P-value 0,002), Kedisiplinan (P-value 0,001) dan lingkungan kerja (P-value 0,001). Hasil uji regresi logistik berganda menunjukkan bahwa variabel kepemimpinan (OR=1.718), kedisiplinan (OR=3.684) dan lingkungan kerja (OR=1.104) artinya bahwa variabel kedisiplinan mempunyai pengaruh 3 kali lipat mempengaruhi kinerja perawat. Kesimpulan didapatkan bahwa kepemimpinan, motivasi, kedisiplinan dan lingkungan kerja mempengaruhi kinerja perawat di UPTD RSUD Datu Beru, Takengon, Aceh Tengah.
Hubungan Implementasi Patient-Centered Care (PCC) dengan Kepuasaan Pasien Rawat Inap di RSU Martha Friska Brayan Medan Zubaidah, Siti; Zulfendri, Zulfendri; Theo, Deli
MAHESA : Malahayati Health Student Journal Vol 4, No 11 (2024): Volume 4 Nomor 11 (2024)
Publisher : Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mahesa.v4i11.15927

Abstract

ABSTRACT The preliminary survey revealed that 60% of patients still feel that they are not fully involved in the care process, possibly due to factors such as lack of information provided to the patients, limited time available for healthcare providers, and insufficient therapeutic communication. Moreover, 70% of patients feel that their care is not smoothly coordinated, possibly due to lack of coordination among healthcare providers, inadequate documentation (medical records), and insufficient patient information.  The research utilized a quantitative research design, based on the positivist philosophy, to examine a specific population at Martha Friska Hospital in Medan. The population size was unknown, and the sample size was determined using the Lemeshow formula, resulting in 96 individuals. Data collection involved distributing questionnaires to inpatients to assess the impact of patient-centered care on satisfaction levels. Bivariate analysis, specifically the Chi Square test. The study conducted at RSU Martha Friska Brayan Medan in 2024 assessed the implementation of patient-centered care and its impact on inpatient satisfaction. The analysis revealed significant relationships between various aspects of patient-centered care and patient satisfaction. These findings highlight the importance of specific elements of patient-centered care in enhancing overall patient satisfaction. The research findings show that the aspects of patient-centered care (PCC) related to inpatient satisfaction at RSU Martha Friska Brayan Medan are respecting patient choices and judgment, emotional support, physical comfort, and information and education. However, factors such as continuity and transition, service coordination, and involvement of family and friends are not associated with patient satisfaction. Recommendations for RSU Martha Friska Brayan Medan to improve inpatient services include respecting patients' choices, providing physical comfort, emotional support, and health education to patients. Keywords: Implementation, PCC, Patient Satisfaction, Hospital  ABSTRAK Survei pendahuluan mengungkapkan bahwa 60% pasien masih merasa bahwa mereka tidak sepenuhnya terlibat dalam proses perawatan, mungkin karena faktor-faktor seperti kurangnya informasi yang diberikan kepada pasien, terbatasnya waktu yang tersedia untuk penyedia layanan kesehatan, dan komunikasi terapeutik yang tidak memadai. Selain itu, 70% pasien merasa bahwa perawatan mereka tidak terkoordinasi dengan lancar, mungkin karena kurangnya koordinasi di antara penyedia layanan kesehatan, dokumentasi (rekam medis) yang tidak memadai, dan informasi pasien yang tidak memadai.  Penelitian ini menggunakan desain penelitian kuantitatif, berdasarkan filosofi positivis, untuk memeriksa populasi tertentu di Rumah Sakit Martha Friska di Medan. Ukuran populasi tidak diketahui, dan ukuran sampel ditentukan menggunakan rumus Lemeshow, menghasilkan 96 individu. Pengumpulan data melibatkan penyebaran kuesioner kepada pasien rawat inap untuk menilai dampak perawatan yang berpusat pada pasien pada tingkat kepuasan. Analisis bivariat, khususnya uji Chi Square. Studi yang dilakukan di RSU Martha Friska Brayan Medan pada tahun 2024 menilai implementasi perawatan yang berpusat pada pasien dan dampaknya terhadap kepuasan rawat inap. Hasil penelitian menunjukkan bahwa aspek patient-centered care (PCC) terkait kepuasan rawat inap di RSU Martha Friska Brayan Medan adalah menghargai pilihan dan penilaian pasien, dukungan emosional, kenyamanan fisik, serta informasi dan edukasi. Namun, faktor-faktor seperti kontinuitas dan transisi, koordinasi layanan, dan keterlibatan keluarga dan teman-teman tidak terkait dengan kepuasan pasien. Rekomendasi RSU Martha Friska Brayan Medan untuk meningkatkan pelayanan rawat inap antara lain menghormati pilihan pasien, memberikan kenyamanan fisik, dukungan emosional, dan edukasi kesehatan kepada pasien. Kata Kunci: Implementasi, PCC, Kepuasaan Pasien, Rumah Sakit.
Prosedur Pemberian Informasi Diagnosis di Instalasi Rawat Inap Kelas III RSUD Dr. R.M. Djoelham Binjai Hidayat, Akbar; Fitriani, Arifah Devi; Theo, Deli
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 9, No 1 (2023): April 2023
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v9i1.2885

Abstract

Diagnosis merupakan langkah awal untuk menentukan peroses selanjutnya dalam penanganan kesehatan seorang pasien, tanpa adanya diagnosis yang benar dan akurat maka bakal memiliki dampak yang buruk bagi pasien dalam hal pemberian tindakan medis kepada pasien. Tujuan penelitian ini Untuk mengetahui bagaimana pemahaman pasien tentang pemberian Informasi Diagnosis Di Instalasi Rawat Inap Kelas III RSUD Dr.  R.M. Djoelham Binjai. Penelitian ini menggunakan yakni kualitatif dari penelitian ini adalah maka sampel sebanyak 7 orang yaitu 4 informan utama yaitu Dokter Spesialis RSUD Dr. R.M. Djoelham Binjai Medan dan Dokter DPJP Ruangan RSUD Dr. R.M. Djoelham Binjai Medan informan kunci sebanyak 1 orang Dan 2 informan pendukung. Hasil penelitian Pemahaman Diagnosis Penyakit pada pasien rawat inap terkendala komunikasi yaitu bahasa yang mudah dimengerti. Dokter DPJP telah memberikan pemahanan penyakit pasien akan tetapi pasien merasa dokter menjelaskan terlalu cepat serta menggunakan istilah medis yang tidak dimengerti oleh pasien  ada pula awalnya menolak akan tetapi setelah dijelaskan perawata dan keluarga dengan benar dan baik pasien mau menerima diagnosisnya. Dengan hasil penelitian ini diharapkan untuk manajemen rumah sakit di RSUD Dr. R.M Djoelham Kota Binjai  Medan agar terus memberi masukan bagi tenaga dokter spesialis yang melakukan pelayanan kesehatan dalam memberikan informasi diagnosis bagi setiap pasien rawat inap diharapkan mengikuti standar prosedur yang berlaku. memberikan reward bagi dokter bila menjalankan SOP dengan benar, sebaliknya ada punishment bila dokter tidak lengkap mengisi lembar diagnosis.Kata Kunci: Pemahaman, Informasi Diagnosis Diagnosis is the first step to determine the next process in managing a patient's health, without a correct and accurate diagnosis it will have a negative impact on the patient in terms of providing medical treatment to the patient. The purpose of this study was to find out how the patient's understanding of the provision of diagnostic information at the Class III Inpatient Installation at RSUD Dr. R.M. Djoelham Binjai. This study used qualitative research, namely a sample of 7 people, namely 4 main informants, namely Specialist Doctors at RSUD Dr. R.M. Djoelham Binjai Medan and DPJP Doctor Dr. Hospital Room. R.M. Djoelham Binjai Medan 1 key informant and 2 supporting informants. The results of the study of Understanding Disease Diagnosis in inpatients were constrained by communication, namely language that was easy to understand. The DPJP doctor has provided an understanding of the patient's disease, but the patient feels that the doctor explained too quickly and used medical terms that the patient did not understand, some initially refused, but after being explained by the nurse and family properly and well the patient accepted the diagnosis. With the results of this study it is hoped that for hospital management at RSUD Dr. R.M Djoelham Kota Binjai Medan to continue to provide input for specialist doctors who carry out health services in providing diagnostic information for each inpatient, it is expected that they follow the applicable standard procedures. giving rewards to doctors when carrying out SOPs correctly, conversely there is punishment if doctors do not complete the diagnosis sheet.Keywords: Understanding, Diagnostic Information 
Co-Authors Akbar Hidayat Amalia, Nonny Amira, Asriwati Anggraini, Indah Darlis Darlis, Darlis Effendy, Ismail Fitriani, Arifah Devi Hanidi, Hanidi Harahap, Juliandi Ida Yustina Ismail Efendy Jamaluddin Jamaluddin Japardi, Angely Kasih, Ina Sukma Mendrofa, Yansnita Miranda, Melda Nasution, Ramadan Syafitri Nasution, Ramadhani Syafitri Noelvizar Nuraini Nuraini Pasaribu, Sukmawati Prayoga, Muhammad Arif Putri, Andin Rizqika Aliun Retno Sari Safitri, Sari Simanjuntak, Monica Siti Zubaidah Syafitri Nasution, Ramadhani Syahputra, Jawahir Wahyuni, Ade Zega, Perdamaian Zendrato, Bryan Ifolala Zulfendri Zulfendri