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Factors Affecting the Business Development of Women with Disabilities in Indonesia Akhmad, Khabib Alia; Santoso, Tri Joko
Indonesian Journal of Disability Studies Vol. 10 No. 1 (2023)
Publisher : The Center for Disability Studies and Services Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.ijds.2023.010.01.08

The existence of Micro, Small and Medium Enterprises (MSMEs) in Indonesia has had a significant impact on the nation's economy. Various types of MSMEs have been developed, including MSMEs with disabilities, especially those who are female. This study was conducted to determine the factors that influence the development of women's MSMEs, especially those with disabilities. The research method used was descriptive and qualitative. Data were collected through in-depth interviews, observations, structured interviews, and FGDs. The results show that there are several factors that influence the development of MSMEs for women with disabilities, namely physical accessibility and information, education and training, social support and networks, access to capital and funding, inclusion policies and legal protection, and awareness and attitude change. In addition, internal factors originating from female MSME actors with disabilities, and external factors originating from family, community, and government also influence the development of women with MSMEs with disabilities.

Pengaruh Online Consumer Review Dan Program Gratis Ongkos Kirim Terhadap Keputusan Pembelian Pada Platform E-Commerce Tiktok Shop Utami, Devi Tri; Hastuti, Indra; Akhmad, Khabib Alia
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 3 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i3.4912

This study aims to investigate the influence of Online Customer Review (X1) and Free Shipping Promotion (X2) on purchasing decisions in Tiktok Shop E-Commerce. A quantitative research method was employed, using a questionnaire filled out by 119 students from the Faculty of Law and Business at Duta Bangsa University, Surakarta. The results of the analysis indicate that both variables, Online Customer Review and Free Shipping Promotion, significantly influence online purchasing decisions on Tiktok Shop platform. The use of online consumer reviews and providing free shipping promotions can enhance purchasing decisions in the platform. Validity and reliability tests indicate that the questionnaire instrument used is valid and reliable. The coefficient of determination test shows that both independent variables are capable of explaining 53% of the dependent variable. The findings of this study contribute to understanding consumer behavior in the digital environment, particularly in the context of Tiktok Shop E-Commerce.

PENGEMBANGAN PENGELOLAAN ADMINISTRASI DAN PEMASARAN PRODUK UMKM BERBASIS DIGITAL PERKUMPULAN PENGUSAHA GADING SUKOWATI SRAGEN Akhmad, Khabib Alia; Purwanto, Eko; Santosa, Tri Djoko
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol 6, No 3 (2024): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v%vi%i.15113

Perkembangan UMKM (Usaha Mikro, Kecil, dan Menengah) di Indonesia menjadi fokus utama para stakeholder, karena memberikan dampak yang positif dalam perekonomian Indonesia dengan menyumbang sebagian besar produk domestik bruto (PDB) negara serta menciptakan mayoritas lapangan kerja di sektor swasta. Di Kabupaten Sragen, para UMKM tergabung dalam Perkumpulan Pengusaha Gading Sukowati (P2GS) didirikan sejak tahun 2019 dan beranggotakan lebih dari 200 pelaku UMKM. Berdasarkan hasil wawancara dan pengamatan, anggota P2GS terkendala lemahnya pengelolaan manajerial dan kurang adanya komunikasi pemasaran dengan hubungan dengan pelanggan, sehingga konsumen/pelanggan yang kembali membeli produk (retensi) masih sangat kecil. Pelaku UMKM yang tergabung dalam P2GS membutuhkan sistem informasi yang dapat diakses secara mudah dan cepat yakni sistem informasi yang dapat digunakan untuk mengelola manajerial dan Sistem E-CRM (Electronic Customer Relationship Management). Tahapan dalam pelaksanaan pengabdian kepada masyarakat melalui tahapan kegiatan sosialisasi, tahapan pelatihan dan pendampingan. Hasil dari kegiatan anggota P2GS sudah melakukan implementasi sistem yang telah dirancang, termasuk pengaturan alur kerja dan integrasi dengan proses bisnis yang ada. Kegiatan ini dapat mengoptimalkan pengelolaan administrasi UMKM dan memperkuat hubungan dengan pelanggan melalui penerapan teknologi yang efisien dan terintegrasi yang telah dibuat oleh tim PKM. Keyword: UMKM, Manajerial, Pemasaran, Sistem informasi

PENGEMBANGAN PENGELOLAAN ADMINISTRASI DAN PEMASARAN PRODUK UMKM BERBASIS DIGITAL PERKUMPULAN PENGUSAHA GADING SUKOWATI SRAGEN Akhmad, Khabib Alia; Purwanto, Eko; Santosa, Tri Djoko
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 6 No. 3 (2024): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Perkembangan UMKM (Usaha Mikro, Kecil, dan Menengah) di Indonesia menjadi fokus utama para stakeholder, karena memberikan dampak yang positif dalam perekonomian Indonesia dengan menyumbang sebagian besar produk domestik bruto (PDB) negara serta menciptakan mayoritas lapangan kerja di sektor swasta. Di Kabupaten Sragen, para UMKM tergabung dalam Perkumpulan Pengusaha Gading Sukowati (P2GS) didirikan sejak tahun 2019 dan beranggotakan lebih dari 200 pelaku UMKM. Berdasarkan hasil wawancara dan pengamatan, anggota P2GS terkendala lemahnya pengelolaan manajerial dan kurang adanya komunikasi pemasaran dengan hubungan dengan pelanggan, sehingga konsumen/pelanggan yang kembali membeli produk (retensi) masih sangat kecil. Pelaku UMKM yang tergabung dalam P2GS membutuhkan sistem informasi yang dapat diakses secara mudah dan cepat yakni sistem informasi yang dapat digunakan untuk mengelola manajerial dan Sistem E-CRM (Electronic Customer Relationship Management). Tahapan dalam pelaksanaan pengabdian kepada masyarakat melalui tahapan kegiatan sosialisasi, tahapan pelatihan dan pendampingan. Hasil dari kegiatan anggota P2GS sudah melakukan implementasi sistem yang telah dirancang, termasuk pengaturan alur kerja dan integrasi dengan proses bisnis yang ada. Kegiatan ini dapat mengoptimalkan pengelolaan administrasi UMKM dan memperkuat hubungan dengan pelanggan melalui penerapan teknologi yang efisien dan terintegrasi yang telah dibuat oleh tim PKM. Keyword: UMKM, Manajerial, Pemasaran, Sistem informasi

THE RELATIONSHIP BETWEEN JOB SATISFACTION AND EMPLOYEE SELF SERVICE APPLICATIONS ON PERSONNEL INFORMATION SYSTEM IN RETAIL STORES (CASE STUDY AT ALFAMART KLEWER BOYOLALI) Sukmawati, Rita; Suyatno, Agus; Akhmad, Khabib Alia
Management Studies and Business Journal (PRODUCTIVITY) Vol. 2 No. 5 (2025): Management Studies and Business Journal (PRODUCTIVITY)
Publisher : Penelitian dan Pengembangan Ilmu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62207/sf2cvk52

This study aims to determine the relationship between the personnel information system and employee self – service applications at the Alfamart Klewer retail store in Boyolali Regency. This study uses a quantitative method approach, which is a research problem formulation that asks about the relationship between two or more variables. The sample of this study was 70 respondents from Alfamart Klewer employees in Boyolali Regency. The method used in determining the sample was Non Probability Sampling with a purpose sampling technique. The data collection technique in this study is a questionnaire. The data analysis techniques in this study used validity tests, reliability tests, multiple linear regression tests, classical assumption tests, t-tests and f-tests (simultaneous), and coefficient of determination (R2) test using SPSS V 25. The results showed that all independent variables (relationship between, employee self – service applications and employee information) had a positive and significant relationship with the dependent variable (job satisfaction). Collectively, the independent variables, namely the personnel information system and employee self service application, provide an overall relationship with the dependent variable, namely job satisfaction.

DEVELOPING AN E-CRM MODEL TAILORED TO MSMES NEEDS FOR ENHANCING COMPETITIVENESS IN THE DIGITAL ERA Akhmad, Khabib Alia; Nurohman, Nurohman
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2025: Proceeding of the 6th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/3krjdh56

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in Indonesia’s economy but often face barriers in adopting digital technologies, particularly in customer relationship management (CRM). This study aimed to develop and evaluate a contextually adaptive Electronic Customer Relationship Management (E-CRM) model tailored to MSMEs' operational realities. Using a mixed-methods approach, the research included needs analysis, model development, and pilot implementation involving five MSMEs in Surakarta. Key barriers identified were lack of human resources, high development costs, and low digital literacy. The proposed web-based E-CRM prototype included simplified interfaces, data analytics, and communication automation. Results showed improvements in customer retention (+23%), reduced marketing costs (?18%), and increased revenue (+12%). The findings highlight the model’s potential to enhance MSME competitiveness through accessible, user-friendly digital innovation.

THE EFFECT OF HUMAN RESOURCE COMPETENCY TRAINING AND ADMINISTRATIVE SYSTEM FOR PHARMACEUTICAL PERSONNEL CAPABILITY IMPROVEMENT AT UDB MEDIKA PHARMACY Listyani, Tiara Ajeng; Listyorini, Puguh Ika; Akhmad, Khabib Alia; Oktaviana, Aptika
Proceeding of the International Conference Health, Science And Technology (ICOHETECH) 2023: Proceeding of the 4th International Conference Health, Science And Technology (ICOHETECH)
Publisher : LPPM Universitas Duta Bangsa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47701/icohetech.v4i1.3427

UDB Medika Pharmacy is a new form of business that was established to increase the income generating of Duta Bangsa University, Surakarta. The lack of experience of Pharmacy Staff at the UDB Medika Pharmacy as practitioners in the pharmacy sector creating human resources in UDB Medika pharmacies requires real training in carrying out pharmaceutical service standards in pharmacies. This study aims to assess the level of knowledge and ability of pharmacy staff, and to find out whether there is a significant influence before and after the Human Resources Competency and Administration System training for pharmacists at UDB Medika Pharmacy. This study was a pre-experimental study with a one-group design that was given a pre-test and a post-test. The results of this study indicate that the average score after training is 78.51, which is higher than the score before training, which is 52.58. Competency Training on Human Resources and Administrative Systems for pharmacists at UDB Medika Pharmacy has been proven to be able to increase the knowledge and skills of pharmaceutical staff at UDB Medika pharmacies in providing pharmaceutical services in accordance with pharmacy service standards at pharmacies, assessed from test results before and after training.

DIGITAL TECHNOLOGY ADOPTION TO SUPPORT SUSTAINABLE INNOVATION AMONG MSMEs IN INDONESIA Akhmad, Khabib Alia; Purnomo, Singgih; Purwandari, Suci; Sentosa, Ilham
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 9 No 3 (2025): September
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/j25485024.y2025.v9.i3.7221

Digital transformation has become a critical necessity for micro, small, and medium enterprises (MSMEs) to enhance competitiveness and foster sustainable innovation. This study aims to analyze some factors influencing the adoption of digital technologies by MSMEs and to examine their impact on sustainable innovation capabilities. Data were collected from 329 MSMEs in the manufacturing sector in Indonesia through a quantitative survey. The analysis employed a bivariate logistic regression model to investigate the relationship between firm characteristics (size, age, sector) and the utilization of digital technologies to support innovation. The findings indicate that firm size and growth orientation have a significant influence on the adoption of digital technologies and the pursuit of sustainable innovation. This study underscores the importance of technological support for larger MSMEs in facilitating innovative processes and ensuring business sustainability. Theoretically, this study contributes to the literature on technology adoption in the context of MSMEs in the developing countries. Practically, the findings offer valuable implications for policymakers and industry stakeholders in designing more targeted digitalization interventions to strengthen the innovation capacity of the MSME sector.

Transformasi UMKM Crafter: Penguatan Administrasi Dan Strategi Pemasaran Digital Melalui E-CRM Akhmad, Khabib Alia; Nurohman, Nurohman; Santosa, Tri Djoko
Bengawan : Jurnal Pengabdian Masyarakat Vol 5 No 02 (2025): Desember
Publisher : Politeknik Indonusa Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46808/jurnal_bengawan.v5i02.219

UMKM sektor kerajinan (crafter) memiliki kontribusi penting dalam perekonomian kreatif di Indonesia. Komunitas Crafter Solo Raya yang terdiri dari pelaku usaha kriya berbasis kain, rajut, resin, kulit, dan kerajinan tangan lainnya masih menghadapi kendala dalam pengelolaan administrasi dan strategi pemasaran yang terintegrasi. Permasalahan ini berdampak pada keterbatasan akses pasar serta rendahnya loyalitas pelanggan. Melalui program pengabdian kepada masyarakat, tim Universitas Duta Bangsa Surakarta merancang dan mengimplementasikan sistem manajerial berbasis E-CRM (Electronic Customer Relationship Management). Program dilaksanakan melalui lima tahapan: sosialisasi, pelatihan dan pendampingan, penerapan sistem, evaluasi, dan keberlanjutan. Hasilnya, anggota komunitas berhasil mengoperasikan sistem E-CRM untuk pencatatan administrasi, manajemen pelanggan, dan pemasaran digital. Implementasi teknologi ini meningkatkan efisiensi bisnis, memperkuat interaksi dengan konsumen, serta memperluas jangkauan pasar produk crafter di Solo Raya.

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