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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Eksis: Jurnal Riset Ekonomi dan Bisnis Movere Journal Jurnal Publik: Jurnal Ilmiah Bidang Ilmu Administrasi Negara Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat PUBLICUS: JURNAL ADMINISTRASI PUBLIK Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Jurnal Bisnis Digital dan Enterpreneur (BISENTER) Welfare: Jurnal Pengabdian Masyarakat Balance: Jurnal Ekonomi
Rachmat, Zul
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Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Explaining Public Service Quality at the Village Level: Administrative Capacity, Transparency, Digitalization, and Citizen Participation Zulfachry, Zulfachry; Rachmat, Zul
PUBLICUS: Jurnal Administrasi Publik Vol 4 No 1 (2026): PUBLICUS: JURNAL ADMINISTRASI PUBLIK
Publisher : Pattimura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30598/publicusvol4iss1p58-70

Abstract

Public service quality at the village level is a key indicator of governance effectiveness, citizen satisfaction, and institutional legitimacy, particularly in decentralized administrative systems. In Indonesia, village governments act as the frontline of public administration, delivering essential services such as population administration, civil registration, and community development facilitation. Despite decentralization reforms and increased fiscal authority, variations in service quality across rural villages remain a persistent challenge. This study investigates the determinants of public service quality in Goarie Village, Soppeng Regency, South Sulawesi. It examines the influence of human resource capacity, transparency and accountability of village fund management, digital administration implementation, and community participation. A quantitative explanatory approach was applied using a cross-sectional survey design. Data were collected from 120 residents who had accessed village administrative services within the previous twelve months. Structured questionnaires were used to capture citizens’ perceptions, and the data were analyzed through descriptive statistics, validity and reliability tests, classical assumption tests, and multiple linear regression analysis. The results suggest that governance and administrative factors play a significant role in shaping perceived public service quality. Human resource capacity and community participation emerged as the most influential determinants, emphasizing the importance of administrative competence and citizen engagement. Transparency and accountability also contributed positively, while digital administration showed a supportive but comparatively moderate effect. These findings highlight the multidimensional nature of village-level service quality and the need for integrated governance strategies.
Aplikasi Pos Pelayanan Hukum pada Kantor Kejaksaan Negeri Watansoppeng Firdayani, Firdayani; Rachmat, Zul; Rahmawati, Rahmawati
Jurnal Bisnis Digital dan Enterpreneur (BISENTER) Vol. 3 No. 2 (2025): Jurnal Bisnis Digital dan Enterpreneur
Publisher : STMIK Amika Soppeng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70247/bisenter.v3i2.277

Abstract

Developments at this time are increasingly rapidly making life changes in the needs of information technology and the world of work. So it takes speed in working with technology that can make work faster and more efficient. At this time, legal services or the provision of legal services by the State Attorney (JPN) in writing or orally to the public, which includes individuals and legal entities and at the legal service post are still carried out by means of the community coming to the state prosecutor's office to conduct consultations so that This requires time to perform services, so the purpose of this research is to create a Web-Based Legal Service Post Application at the Soppeng District Attorney's Office. By using the waterfall research method where in making the application there is analysis, design, implementation, testing and maintenance so that this research can produce a Web-Based Legal Service Post Application that can facilitate the public and prosecutors' employees in the legal service process so that this activity can be carried out without having to visit straight to the office.
GOVERNANCE OF E-COMMERCE TECHNOLOGY DOWNSTREAMING IN EMPOWERING MICRO, SMALL, AND MEDIUM ENTERPRISES (MSMES) IN TRADITIONAL CULINARY BUSINESSES Zulfachry, Zulfachry; Jafar, Nurhidayah; Nursalsabila, Nursalsabila; Sasmika, Defi; Rachmat, Zul; Fadli, Zul
Eksis: Jurnal Riset Ekonomi dan Bisnis Vol. 20 No. 2 (2026): October (2025) - March (2026)
Publisher : INSTITUT TEKNOLOGI DAN BISNIS PGRI DEWANTARA JOMBANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26533/eksis.v20i2.1555

Abstract

This study analyzes the implementation of technology downstream governance in e-commerce for empowering traditional culinary MSMEs in Soppeng Regency, South Sulawesi. Using a mixed-methods approach, the research involved 156 traditional culinary MSMEs distributed across 8 sub-districts as the population, with 30 MSMEs as representative samples. Data collection was conducted through structured surveys, in-depth interviews, and direct observations of three stakeholder categories: MSME actors, supporting institutions, and technology developers. The results show that 70% of MSMEs use WhatsApp Business as their primary platform with a satisfaction level of 4.2/5. E-commerce implementation in three pilot MSMEs resulted in significant improvements: market reach increased by 700%, monthly turnover rose by 35%, and customer numbers grew by 40% within 6 months. The main challenges identified include limited technical skills (priority index 1), digital payment systems (priority 2), and technology investment capital (priority 3). The research developed an integrated governance framework with five pillars: digital infrastructure, human capital development, financial ecosystem, technology integration, and governance monitoring. The developed model proved effective in enhancing the competitiveness of traditional culinary MSMEs and can be replicated in other regions with similar characteristics. The study contributes to the understanding of technology governance in MSME digitalization and provides practical recommendations for sustainable digital transformation in the traditional culinary sector.
Co-Authors Akbar Abbas, Subhan Amriadi, Amriadi Asmi, Ditya Zul C, Asmar. Chaeruddin, Chaeruddin Daniel Daniel Fachry, Zul Fadli, Zul Firdayani, Firdayani Guliga, Baso Hendrawansyah, Hendrawansyah Jafar, Nurhidayah Kasmirandi, Kasmirandi Kusumawardhani, ZH Nurul muchtar, Sartika Nirmaya, Nirmaya Nurhidayah Nurhidayah Nursalsabila, Nursalsabila Rahmawati, Rahmawati S, Wahyuddin Sasmika, Defi Sembiring, Rinawati Suprayitno, Nur Fadillah Suwandi, Ihsanulfu'ad Wahyu, Muh. Jumadil Wahyuddin S Zulfachry, Zulfachry