Article Per Year (5 Year)
p-Index From 2021 - 2026
8.089
P-Index
This Author published in this journals
All Journal TEKMAPRO Journal of Industrial Engineering and Management Sistem : Jurnal Ilmu-Ilmu Teknik SINERGI: Jurnal Ilmiah Ilmu Manajemen IJEBD (International Journal Of Entrepreneurship And Business Development) INVENTORY: JURNAL AKUNTANSI Media Mahardhika Arthavidya Jurnal Ilmiah Ekonomi IJIEEB : International Journal of Integrated Education, Engineering and Business Accounting and Management Journal Gema Wiralodra Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Riset Entrepreneurship Dinasti International Journal of Digital Business Management International Journal of Science, Engineering and Information Technology Jurnal Scientia Jurnal Revenue : Jurnal Ilmiah Akuntansi International Journal of Economics, Management, Business, and Social Science DedikasiMU: Journal of Community Service International Journal of Education, Social Studies, And Management (IJESSM) Pengmasku Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Manajemen dan Kewirausahaan Journal of Artificial Intelligence and Digital Business Riwayat: Educational Journal of History and Humanities Journal of Accounting and Financial Issue Ekomania JEMABITEK Jurnal Ragam Pengabdian Journal of Economics, Business, Management, Accounting And Social Sciences (JEBMASS)
Kustiningsih, Nanik
STIE Mahardhika
Religion Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences Other

Published : 53 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 53 Documents
Search

 2   3   4   5   6 
The Influence of Customer Relationship Management, Brand Image, and Service Quality on Patient Satisfaction at the Exec Wijayanti, Endry; Kustiningsih, Nanik; Rahayu, Sri
Riwayat: Educational Journal of History and Humanities Vol 8, No 1 (2025): Januari, Special Issue on "Educational design research for human beings learning
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i1.44279

Abstract

This study aims to analyze the influence of Customer Relationship Management (CRM), brand image, and service quality on patient satisfaction at the Executive Clinic of Siti Khodijah Hospital, Sidoarjo. The research adopts a quantitative approach with a survey method, involving patients who have received services at the Executive Clinic as respondents. Data were collected through questionnaires and analyzed using multiple linear regression techniques.The results indicate that CRM, brand image, and service quality significantly and positively impact patient satisfaction, both partially and simultaneously. Among these factors, service quality is identified as the most dominant variable influencing patient satisfaction. The findings emphasize the importance of maintaining effective customer relationship management practices, building a strong brand image, and ensuring high-quality services to enhance patient satisfaction.These results provide valuable insights for hospital management to develop strategies that prioritize patient-centered care, strengthen brand positioning, and improve service delivery at the Executive Clinic. Further research is recommended to explore other variables that may affect patient satisfaction in different healthcare settings.
The Influence of Competence, Work Discipline, and Work Environment on Employee Performance at the General Secretariat (Setum) of East Java Regional Police (Polda Jatim) Siswanti, Luluk Erna; Kustiningsih, Nanik; Rahayu, Sri
Riwayat: Educational Journal of History and Humanities Vol 8, No 1 (2025): Januari, Special Issue on "Educational design research for human beings learning
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i1.44189

Abstract

This research aims to examine the influence of competence, work discipline, and work environment on employee performance at the General Secretariat (Setum) of the East Java Regional Police (Polda Jatim). The study uses a quantitative approach with multiple linear regression analysis to assess the impact of these factors on employee performance. The results show that competence has a significant positive effect on employee performance, as most employees possess strong knowledge and skills related to their work. Work discipline also significantly affects performance, as employees consistently adhere to rules, show punctuality, and are responsible for their tasks. Furthermore, the work environment has a notable influence, with employees reporting strong support from leadership, good communication, and effective collaboration with colleagues. When examined simultaneously, competence, work discipline, and the work environment collectively contribute to improved employee performance at Setum Polda Jatim. These findings suggest that enhancing employee competence through continuous training, reinforcing discipline, and creating a supportive work environment can significantly improve overall performance in the organization.
Pengaruh Ukuran Perusahaan, Nilai Tukar Rupiah Dan Biaya Freight Terhadap Rasio Ekspor Pada Perusahaan Sektor Industri Manufaktur Jawa Timur Yang Terdaftar Di Bursa Efek Indonesia Aris, Moh; Kustiningsih, Nanik
Tekmapro Vol. 18 No. 2 (2023): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v18i2.336

Abstract

Studi ini merupakan upaya untuk mengidentifikasi serta melakukan analisis dampak atau pengaruh parsial dan simultan dari Ukuran Perusahaan, Nilai Tukar Rupiah dan Biaya Freight pada Rasio Ekspor Perusahan Sektor Industri Manufaktur Jawa Timur yang Listing di BEI periode 2018 sampai 2022. Pada studi ini, rasio ekspor adalah variabel dependen dan variabel indepennya berupa ukuran perusahaan, nilai tukar rupiah, beserta biaya freight. Pengujian berupa analisis linear berganda dipergunakan sebagai upaya untuk mengidentifikasi hubungan variabel bebas dan terikat yang diawali dengan pengujian asumsi klasik. Studi dokumentasi digunakan sebagai teknik pengumpulan data. Partisipan dalam studi ini berfokus pada entitas industri yang berbasis di Jawa Timur yang listing di BEI. Dua belas perusahaan dipilih berdasarkan ketentuan peneliti dengan pengaplikasian teknik purposive sampling, sebanyak 12 entitas bisnis dipilih menjadi sampel. Strategi analisis data yang diaplikasikan berupa analisis jalur (path analysis) dengan memamnfaatkan SPSS 26. Temuan yang diperoleh memperlihatkan jika keseluruhan variabel independen terbukti memengaruhi Rasio Ekspor secara simultan dengan nilai koefisien determinasi (R2) 0,166 atau 16,6%. Kemudian untuk pengaruh parsial, Ukuran Perusahaan terbukti memengaruhi Rasio Ekspor dengan pengaruh positif dan signifikan, Nilai Tukar Rupiah terbukti memengaruhi Rasio Ekspor dengan pengaruh negatif, Biaya Freight terbukti tidak memengaruhi Rasio Ekspor.
APAKAH BUDAYA ORGANISASI, KEPEMIMPINAN DAN DISIPLIN KERJA MEMPUNYAI PENGARUH TERHADAP KINERJA PEGAWAI KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG SURABAYA Kustiningsih, Nanik; Munawwarah, Raudatul; Rahayu, Sri
Tekmapro Vol. 19 No. 1 (2024): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v19i1.378

Abstract

Penilaian Kinerja dari suatu organisasi merupakan hal yang sangat penting mengingat melalui penilaian tersebut dapat diketahui sejauh mana organisasi tersebut mampu menyelesaikan tugas dan fungsinya dengan mengerahkan segenap sumber daya yang dimiliki. Ketika sebuah organisasi mengalami pencapaian kinerja yang baik, maka perlu diketahui variable-variabel apa saja yang melatarbelakangi keberhasilan tersebut. Untuk itu, penulis melakukan penelitian terkait kinerja yang dihubungkan dengan budaya kerja, kepemimpinan dan disiplin kerja di KPKNL Surabaya. Tujuan dilakukannya penelitian ini adalah untuk menganalisis dan mengetahui apakah budaya kerja, kepemimpinan, dan disiplin kinerja berpengaruh secara parsial maupun simultan terhadap kinerja pegawai KPKNL Surabaya.Penelitian ini menggunakan sampel jenuh yaitu semua pupulasi pegawai di KPKNL Surabaya dijadikan sampel dalam penelitian ini. Metode yang digunakan adalah pendekatan kuantitatif.Teknik analisis yang digunakan adalah regresi linier berganda dengan variabel bebas Budaya organisasi (X1), Kepemimpinan (X2), Disiplin Kerja (X3), dan variabel terikat adalah kinerja pegawai (Y).Hasil penelitian menunjukkan simpulan bahwa pengaruh budaya organisasi, kepemimpinan dan disiplin kerja terhadap kinerja pegawai pada Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya secara parsial maupun simultan teruji memiliki pengaruh yang signifikan terhadap kinerja pegawai, dengan variabel disiplin sebagai variabel yang mempunyai pengaruh dominan terhadap kinerja.
FAKTOR PENENTU KESIAPAN KERJA MAHASISWA DEPARTEMEN STATISTIKA BISNIS ITS Purwono, M. Djoko; Kustiningsih, Nanik; Rahayu, Sri
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 1 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i1.16436

Abstract

This study aims to evaluate the influence of gender, academic performance, organizational activity and soft skills on student work readiness at the Department of Business Statistics, Institut Teknologi Sepuluh Nopember (ITS). This study also examines the simultaneous influence of the four variables. A quantitative method based on historical data was used involving 93 seventh-semester students (25 male students and 68 female students) who were selected using the total sampling method. Data was collected through questionnaires and supporting documents, then analyzed by multiple linear regression using SPSS version 23. The results of the analysis showed that gender, academic performance, organizational involvement, and soft skills simultaneously and partially had a significant effect on student’s job readiness. These findings emphasize the importance of developing technical and non-technical skills in preparing students for the world of work.
The Influence of the Reward and Recognition System on Employee Motivation at the Regional Development Bank Sidoarjo Branch Okky Kusuma Putri Adhyaksa*; Nanik Kustiningsih; Sri Rahayu
Riwayat: Educational Journal of History and Humanities Vol 7, No 3 (2024): July, Educational and Social Issue
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i3.39522

Abstract

This research examines the influence of reward and recognition systems on Employee Motivation at the Regional Development Bank Sidoarjo Branch. Sample in this study were 80 employees of Bank Jatim Sidoarjo. Analytical tools used is multiple linear regression. The research results show that each variable, the Reward and Recognition System is related and has a positive effect on employee motivation at Bank Jatim Sidoarjo employees. Keywords: Reward System; Recognition; Employee Motivation.
HARNESSING ENTREPRENEURIAL BRICOLAGE FOR MSME’S SUCCESS: INNOVATION AND ADAPTATION AT TANJUNG PENYU BEACH Kustiningsih, Nanik; Nam, Le Hoai; Asy’ari, Vaizal
Jurnal Manajemen dan Kewirausahaan Vol. 27 No. 1 (2025): MARCH 2025
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmk.27.1.33-42

Abstract

This study explores the role of bricolage as a strategic mechanism in the entrepreneurial success of MSMEs at Tanjung Penyu Beach, Malang, which has transformed from an agricultural area into a tourist destination. This research addresses a gap in the literature, which has paid limited attention to the application of bricolage in the context of land-use changes and MSMEs adaptation in the tourism sector of developing countries. Most previous studies have focused on bricolage in the context of technological innovation or large-scale businesses, while its role in supporting MSMEs adaptation in resource-constrained regions remains underexplored. Using a qualitative approach through in-depth interviews, this research identifies how MSMEs in the region creatively utilize local resources following the conversion of agricultural land into a tourism site, providing opportunities for farmers to adapt to environmental changes. This research introduces new insights into how bricolage can be used as a flexible adaptation strategy to address changes in the business environment in developing coastal areas. The findings indicate that bricolage techniques enhance product innovation, leverage social networks, and create new value for MSMEs. However, a major challenge is the promotional strategy, which remains limited to local media, hindering the potential to attract more visitors. The study aims to provide new perspectives on how bricolage techniques can help MSMEs overcome resource constraints, innovate, and capitalize on opportunities in a dynamic context. This study offers insights into how bricolage can help overcome resource constraints and adapt to market changes, highlighting the need for more effective digital promotion strategies to enhance the appeal of Tanjung Penyu Beach as a tourist destination and maximize the success of MSMEs in the area.
Pengaruh Perputaran Persediaan dan Perputaran Piutang terhadap Margin Laba Kotor Sari, Anita Ratna; Kustiningsih, Nanik; Farhan , Ali
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.5951

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh perputaran persediaan dan perputaran piutang terhadap margin laba kotor pada Toko Anugrah Bawang. Penelitian ini menggunakan pendekatan kuantitatif dengan data sekunder berupa laporan keuangan bulanan selama periode Januari 2021 hingga Desember 2024 sebanyak 48 sampel. Metode analisis yang digunakan adalah regresi linear berganda. Hasil penelitian menunjukkan bahwa secara parsial perputaran persediaan berpengaruh positif dan signifikan terhadap margin laba kotor, sedangkan perputaran piutang tidak berpengaruh signifikan. Namun secara simultan, perputaran persediaan dan perputaran piutang berpengaruh signifikan terhadap margin laba kotor. Temuan ini menunjukkan bahwa efisiensi pengelolaan persediaan memiliki peran yang lebih dominan dalam meningkatkan margin laba kotor pada usaha dagang dibandingkan dengan pengelolaan piutang. Perputaran persediaan yang tinggi mencerminkan kemampuan perusahaan dalam mengelola stok secara efektif sehingga dapat menekan biaya penyimpanan dan meminimalkan risiko kerusakan atau penurunan kualitas barang. Sementara itu, tidak signifikannya pengaruh perputaran piutang secara parsial mengindikasikan bahwa kebijakan kredit yang diterapkan relatif stabil dan belum memberikan dampak langsung terhadap margin laba kotor. Meskipun demikian, pengelolaan piutang tetap perlu diperhatikan sebagai bagian dari pengelolaan modal kerja secara terpadu untuk menjaga kelancaran arus kas. Penelitian ini diharapkan dapat memberikan kontribusi akademis dalam pengembangan kajian manajemen modal kerja serta memberikan implikasi praktis bagi pelaku usaha dagang dalam merumuskan kebijakan persediaan dan piutang guna meningkatkan kinerja profitabilitas.
Implementasi Sistem Informasi Akuntansi Penjualan dan Penerimaan Kas Pada Perusahaan Jasa di PT. ATP Erlindah, Mitha; Kurniawati, Yuli; Kustiningsih, Nanik
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7442

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi Sistem Informasi Akuntansi (SIA) pada proses penjualan dan penerimaan kas di PT ATP, serta mengidentifikasi berbagai kendala yang dihadapi dan merumuskan rekomendasi perbaikan guna meningkatkan efektivitas operasional perusahaan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan metode pengumpulan data berupa wawancara mendalam dan studi dokumentasi. Informan penelitian terdiri dari manajer keuangan dan staf akuntansi yang terlibat langsung dalam aktivitas penjualan dan penerimaan kas, sehingga data yang diperoleh mencerminkan kondisi riil di lapangan. Hasil penelitian menunjukkan bahwa prosedur penjualan dan penerimaan kas secara umum telah berjalan sesuai dengan standar operasional yang berlaku. Namun demikian, implementasi Sistem Informasi Akuntansi masih belum sepenuhnya optimal, khususnya dalam hal integrasi antar bagian. Beberapa kendala yang ditemukan antara lain keterlambatan pencatatan transaksi, masih digunakannya sistem pencatatan manual, serta belum tersedianya data secara real time. Kondisi ini berdampak pada kurang efektifnya proses penerbitan invoice, pemantauan piutang, serta penyusunan laporan keuangan yang akurat dan tepat waktu. Berdasarkan temuan tersebut, penelitian ini merekomendasikan pengembangan SIA yang terintegrasi secara otomatis antar divisi, peningkatan kompetensi sumber daya manusia melalui pelatihan berkelanjutan, serta penguatan sistem pengendalian internal melalui penyusunan prosedur dan kebijakan yang lebih jelas dan sistematis. Implementasi rekomendasi ini diharapkan mampu meningkatkan kualitas informasi keuangan, mempercepat proses pelayanan, serta mendukung efektivitas dan efisiensi operasional perusahaan secara berkelanjutan.
The Effect of Leadership Education and Training on Structural Promotion: the Mediating Role of Competence Among Civil Servants in the Indonesian National Police Aries Ferdhita Hariawan; Nanik Kustiningsih; Sundjoto
Jurnal Ragam Pengabdian Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/g9bv5n74

Abstract

This study examines the effect of leadership education and training on structural promotion among civil servants in the Indonesian National Police, with competence as a mediating variable. In the context of public sector reform, leadership training programs are expected to support a merit-based promotion system by enhancing individual competence. However, empirical evidence indicates that leadership training does not always lead directly to career advancement. This study aims to provide empirical clarification by analyzing both direct and indirect relationships among leadership training, competence, and structural promotion. A quantitative approach was employed using survey data collected from 121 civil servants working across 29 units of the East Java Regional Police Headquarters. The data were analyzed using Partial Least Squares– Structural Equation Modeling (PLS-SEM) with WarpPLS 7.0. Leadership education and training were measured through curriculum relevance, learning methods, evaluation systems, instructor quality, and program management. Competence was assessed based on managerial, leadership, and technical dimensions, while structural promotion was measured using both perceptual indicators and objective career data. The results show that leadership education and training do not have a significant direct effect on structural promotion. However, leadership training has a significant positive effect on competence, and competence has a strong positive effect on structural promotion. Furthermore, competence fully mediates the relationship between leadership education and training and structural promotion. These findings indicate that leadership training contributes to career advancement only when it effectively enhances measurable competence. This study contributes to the literature on human capital and public sector human resource management by emphasizing the central role of competence in translating training investments into career outcomes. Practically, the findings suggest that promotion systems within the Indonesian National Police should strengthen the integration between leadership training outcomes, competency assessment, and merit-based promotion mechanisms.
Co-Authors Aghnia, Alfi Falah Alfi Falah Aghnia Ali Farhan Amalia Arista Amelia Rahmadewi Amilliya Virdina Rezza Setyo Ningrum Amin Sadiqin Ardianto Aribianto Aries Ferdhita Hariawan Aris, Moh Asy’ari, Vaizal Bambang Tjahjadi Bella Rizka Indah W Beta Nur Hidayah Choirul Anam Devi Nurdianta Devina Kristanti Nova Dika Prayogi Egig Islamida Putri Erlindah, Mitha Erren Imaniar Rizqi Evi Pungky Febriani Farhan , Ali Firdaus, Septy Dwi Anggraini Fitriani, Sofiyatul Galuh Setyowati Dwi Safitri Galuh Setyowati Dwi Safitri Gunawan Wibisono Harjanti, Wulandari Hevinanda*, Livia Indah Yuliana Indah Yuliana Irawati Abdul Ismawati*, Yesika Isnaini Nur Fadila Ivtachul Ma’rifah Iwang Suwangsih Jais Zulkarnain Iha Januar Sonya Maulani Kusasih Krisdayanti, Merin Lanny Regina Susanti Laras Mei Purbianti Lilik Mahsunah Ludmina Elfrida Beka Putri Mardijuwono, Agus Widodo Marwan Altarawneh Maylani, Cindy Mei, Laras Mochamad Fatchurrohman Mokhamad Iqbal Hardiky Muhammad Baihaqi Ferdiansyah Munawwarah, Raudatul Nam, Le Hoai Naufal Anggarda Adhitama Nisful Laili Noneng R. Sukatmadiredja Noorlailie Soewarno Nova Putri Anggrieana Nur Hidayah, Beta Nurmaidah Nurmaidah Okky Kusuma Putri Adhyaksa* Parwita Setya Wardhani Phyto Rhyzzoma, Imada Pompong B. Setiadi Pompong Budi Setiadi Prayogi, Dika Purbasari*, Fitri Purwono, M. Djoko Putri Rahma Dayanti Rani Fitriyanti Ratna Dewi Retno Nur Khasanah Ria Restu Daniati Rif'atus Sholikah Rifda Fitranti Rifda Fitrianti Rizalnur Firdaus Rochmah, Shofiatur Sari, Anita Ratna Shofiatur Rochmah Siswanti, Luluk Erna Sri Rahayu Sri Rahayu SRI RAHAYU Sugiarti Sugiarti Sundjoto Tessalonika Nadya Herlina thea geby ayu santoso Triandhini, Rekky Vaizal Asy’ari Veronica Novi Suryani Wan Adibah Wan Ismail Wijayanti, Endry Wulandari Harjanti Yuli Kurniawati, Yuli Zaldy Rismansyah Suparman Zuhri, Muhammad Fadli