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All Journal TEKMAPRO Journal of Industrial Engineering and Management Sistem : Jurnal Ilmu-Ilmu Teknik SINERGI: Jurnal Ilmiah Ilmu Manajemen IJEBD (International Journal Of Entrepreneurship And Business Development) Media Mahardhika Arthavidya Jurnal Ilmiah Ekonomi IJIEEB : International Journal of Integrated Education, Engineering and Business Accounting and Management Journal Gema Wiralodra Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Riset Entrepreneurship Dinasti International Journal of Digital Business Management International Journal of Science, Engineering and Information Technology Jurnal Scientia Jurnal Revenue : Jurnal Ilmiah Akuntansi International Journal of Economics, Management, Business, and Social Science DedikasiMU: Journal of Community Service International Journal of Education, Social Studies, And Management (IJESSM) Pengmasku Transekonomika : Akuntansi, Bisnis dan Keuangan Jurnal Manajemen dan Kewirausahaan Journal of Artificial Intelligence and Digital Business Journal of Economics, Business, Management, Accounting And Social Sciences Riwayat: Educational Journal of History and Humanities Journal of Accounting and Financial Issue Ekomania JEMABITEK
Kustiningsih, Nanik
STIE Mahardhika
Religion Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences Other

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Change management strategy in the implementation of electronic medical record system in the era of digital transformation: Case study at Rahman Rahim Hospital Nurmaidah, Nurmaidah; Kustiningsih, Nanik; Rahayu, Sri
Gema Wiralodra Vol. 15 No. 1 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i1.656

Abstract

The problems faced by Rahman Rahim Hospital are related to implementing an electronic medical record system, so it is necessary to implement a change management strategy at the hospital. This study aims to determine change management strategies in implementing the medical record system at Rahman Rahm Hospital. The approach used in this research is descriptive qualitative. The population in this study were all employees of Rahman Rahim Sidaorjo Hospital. The sample for this research is informants or sources who are competent in providing information related to the topic of this study, namely the hospital director, head of HRD, director of medical services, and head of the IT TEAM. Data collection using interviews, observation, and documentation techniques. The data analysis used is qualitative descriptive analysis. The research results show that the duration factor and awareness of the appropriate duration have helped Rahman Rahim Hospital reduce potential resistance and discomfort during the transition, paving the way for smooth adoption. Second, the integrity factor, system integration with established clinical processes, and maintaining data accuracy are the keys for Rahman Rahim Hospital to reduce conflict and increase staff and medical practitioners' acceptance of change. Third, the commitment factor, concrete efforts, such as effective communication, active participation, and ongoing support, are used by Rahman Rahim Hospital to build strong commitment at all levels of the organization. Fourth, the effort factor and investment in human and financial resources, together with managing obstacles and challenges through strategies such as employee training, expert consultants, and improving technological infrastructure, are the keys to Rahman Rahim Hospital in optimizing efforts to face digital transformation.
The Influence of Customer Relationship Management, Brand Image, and Service Quality on Patient Satisfaction at the Exec Wijayanti, Endry; Kustiningsih, Nanik; Rahayu, Sri
Riwayat: Educational Journal of History and Humanities Vol 8, No 1 (2025): Januari, Special Issue on "Educational design research for human beings learning
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i1.44279

Abstract

This study aims to analyze the influence of Customer Relationship Management (CRM), brand image, and service quality on patient satisfaction at the Executive Clinic of Siti Khodijah Hospital, Sidoarjo. The research adopts a quantitative approach with a survey method, involving patients who have received services at the Executive Clinic as respondents. Data were collected through questionnaires and analyzed using multiple linear regression techniques.The results indicate that CRM, brand image, and service quality significantly and positively impact patient satisfaction, both partially and simultaneously. Among these factors, service quality is identified as the most dominant variable influencing patient satisfaction. The findings emphasize the importance of maintaining effective customer relationship management practices, building a strong brand image, and ensuring high-quality services to enhance patient satisfaction.These results provide valuable insights for hospital management to develop strategies that prioritize patient-centered care, strengthen brand positioning, and improve service delivery at the Executive Clinic. Further research is recommended to explore other variables that may affect patient satisfaction in different healthcare settings.
The Influence of Competence, Work Discipline, and Work Environment on Employee Performance at the General Secretariat (Setum) of East Java Regional Police (Polda Jatim) Siswanti, Luluk Erna; Kustiningsih, Nanik; Rahayu, Sri
Riwayat: Educational Journal of History and Humanities Vol 8, No 1 (2025): Januari, Special Issue on "Educational design research for human beings learning
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v8i1.44189

Abstract

This research aims to examine the influence of competence, work discipline, and work environment on employee performance at the General Secretariat (Setum) of the East Java Regional Police (Polda Jatim). The study uses a quantitative approach with multiple linear regression analysis to assess the impact of these factors on employee performance. The results show that competence has a significant positive effect on employee performance, as most employees possess strong knowledge and skills related to their work. Work discipline also significantly affects performance, as employees consistently adhere to rules, show punctuality, and are responsible for their tasks. Furthermore, the work environment has a notable influence, with employees reporting strong support from leadership, good communication, and effective collaboration with colleagues. When examined simultaneously, competence, work discipline, and the work environment collectively contribute to improved employee performance at Setum Polda Jatim. These findings suggest that enhancing employee competence through continuous training, reinforcing discipline, and creating a supportive work environment can significantly improve overall performance in the organization.
Pengaruh Ukuran Perusahaan, Nilai Tukar Rupiah Dan Biaya Freight Terhadap Rasio Ekspor Pada Perusahaan Sektor Industri Manufaktur Jawa Timur Yang Terdaftar Di Bursa Efek Indonesia Aris, Moh; Kustiningsih, Nanik
Tekmapro Vol. 18 No. 2 (2023): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v18i2.336

Abstract

Studi ini merupakan upaya untuk mengidentifikasi serta melakukan analisis dampak atau pengaruh parsial dan simultan dari Ukuran Perusahaan, Nilai Tukar Rupiah dan Biaya Freight pada Rasio Ekspor Perusahan Sektor Industri Manufaktur Jawa Timur yang Listing di BEI periode 2018 sampai 2022. Pada studi ini, rasio ekspor adalah variabel dependen dan variabel indepennya berupa ukuran perusahaan, nilai tukar rupiah, beserta biaya freight. Pengujian berupa analisis linear berganda dipergunakan sebagai upaya untuk mengidentifikasi hubungan variabel bebas dan terikat yang diawali dengan pengujian asumsi klasik. Studi dokumentasi digunakan sebagai teknik pengumpulan data. Partisipan dalam studi ini berfokus pada entitas industri yang berbasis di Jawa Timur yang listing di BEI. Dua belas perusahaan dipilih berdasarkan ketentuan peneliti dengan pengaplikasian teknik purposive sampling, sebanyak 12 entitas bisnis dipilih menjadi sampel. Strategi analisis data yang diaplikasikan berupa analisis jalur (path analysis) dengan memamnfaatkan SPSS 26. Temuan yang diperoleh memperlihatkan jika keseluruhan variabel independen terbukti memengaruhi Rasio Ekspor secara simultan dengan nilai koefisien determinasi (R2) 0,166 atau 16,6%. Kemudian untuk pengaruh parsial, Ukuran Perusahaan terbukti memengaruhi Rasio Ekspor dengan pengaruh positif dan signifikan, Nilai Tukar Rupiah terbukti memengaruhi Rasio Ekspor dengan pengaruh negatif, Biaya Freight terbukti tidak memengaruhi Rasio Ekspor.
APAKAH BUDAYA ORGANISASI, KEPEMIMPINAN DAN DISIPLIN KERJA MEMPUNYAI PENGARUH TERHADAP KINERJA PEGAWAI KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG SURABAYA Kustiningsih, Nanik; Munawwarah, Raudatul; Rahayu, Sri
Tekmapro Vol. 19 No. 1 (2024): TEKMAPRO
Publisher : Program Studi Teknik Industri Universitas Pembangunan Nasional Veteran Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/tekmapro.v19i1.378

Abstract

Penilaian Kinerja dari suatu organisasi merupakan hal yang sangat penting mengingat melalui penilaian tersebut dapat diketahui sejauh mana organisasi tersebut mampu menyelesaikan tugas dan fungsinya dengan mengerahkan segenap sumber daya yang dimiliki. Ketika sebuah organisasi mengalami pencapaian kinerja yang baik, maka perlu diketahui variable-variabel apa saja yang melatarbelakangi keberhasilan tersebut. Untuk itu, penulis melakukan penelitian terkait kinerja yang dihubungkan dengan budaya kerja, kepemimpinan dan disiplin kerja di KPKNL Surabaya. Tujuan dilakukannya penelitian ini adalah untuk menganalisis dan mengetahui apakah budaya kerja, kepemimpinan, dan disiplin kinerja berpengaruh secara parsial maupun simultan terhadap kinerja pegawai KPKNL Surabaya.Penelitian ini menggunakan sampel jenuh yaitu semua pupulasi pegawai di KPKNL Surabaya dijadikan sampel dalam penelitian ini. Metode yang digunakan adalah pendekatan kuantitatif.Teknik analisis yang digunakan adalah regresi linier berganda dengan variabel bebas Budaya organisasi (X1), Kepemimpinan (X2), Disiplin Kerja (X3), dan variabel terikat adalah kinerja pegawai (Y).Hasil penelitian menunjukkan simpulan bahwa pengaruh budaya organisasi, kepemimpinan dan disiplin kerja terhadap kinerja pegawai pada Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Surabaya secara parsial maupun simultan teruji memiliki pengaruh yang signifikan terhadap kinerja pegawai, dengan variabel disiplin sebagai variabel yang mempunyai pengaruh dominan terhadap kinerja.
FAKTOR PENENTU KESIAPAN KERJA MAHASISWA DEPARTEMEN STATISTIKA BISNIS ITS Purwono, M. Djoko; Kustiningsih, Nanik; Rahayu, Sri
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 1 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i1.16436

Abstract

This study aims to evaluate the influence of gender, academic performance, organizational activity and soft skills on student work readiness at the Department of Business Statistics, Institut Teknologi Sepuluh Nopember (ITS). This study also examines the simultaneous influence of the four variables. A quantitative method based on historical data was used involving 93 seventh-semester students (25 male students and 68 female students) who were selected using the total sampling method. Data was collected through questionnaires and supporting documents, then analyzed by multiple linear regression using SPSS version 23. The results of the analysis showed that gender, academic performance, organizational involvement, and soft skills simultaneously and partially had a significant effect on student’s job readiness. These findings emphasize the importance of developing technical and non-technical skills in preparing students for the world of work.
HARNESSING ENTREPRENEURIAL BRICOLAGE FOR MSME’S SUCCESS: INNOVATION AND ADAPTATION AT TANJUNG PENYU BEACH Nanik Kustiningsih; Le Hoai Nam; Vaizal Asy’ari
Jurnal Manajemen dan Kewirausahaan Vol. 27 No. 1 (2025): MARCH 2025
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmk.27.1.33-42

Abstract

This study explores the role of bricolage as a strategic mechanism in the entrepreneurial success of MSMEs at Tanjung Penyu Beach, Malang, which has transformed from an agricultural area into a tourist destination. This research addresses a gap in the literature, which has paid limited attention to the application of bricolage in the context of land-use changes and MSMEs adaptation in the tourism sector of developing countries. Most previous studies have focused on bricolage in the context of technological innovation or large-scale businesses, while its role in supporting MSMEs adaptation in resource-constrained regions remains underexplored. Using a qualitative approach through in-depth interviews, this research identifies how MSMEs in the region creatively utilize local resources following the conversion of agricultural land into a tourism site, providing opportunities for farmers to adapt to environmental changes. This research introduces new insights into how bricolage can be used as a flexible adaptation strategy to address changes in the business environment in developing coastal areas. The findings indicate that bricolage techniques enhance product innovation, leverage social networks, and create new value for MSMEs. However, a major challenge is the promotional strategy, which remains limited to local media, hindering the potential to attract more visitors. The study aims to provide new perspectives on how bricolage techniques can help MSMEs overcome resource constraints, innovate, and capitalize on opportunities in a dynamic context. This study offers insights into how bricolage can help overcome resource constraints and adapt to market changes, highlighting the need for more effective digital promotion strategies to enhance the appeal of Tanjung Penyu Beach as a tourist destination and maximize the success of MSMEs in the area.
Pengaruh Perputaran Persediaan dan Perputaran Piutang terhadap Margin Laba Kotor Sari, Anita Ratna; Kustiningsih, Nanik; Farhan , Ali
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.5951

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh perputaran persediaan dan perputaran piutang terhadap margin laba kotor pada Toko Anugrah Bawang. Penelitian ini menggunakan pendekatan kuantitatif dengan data sekunder berupa laporan keuangan bulanan selama periode Januari 2021 hingga Desember 2024 sebanyak 48 sampel. Metode analisis yang digunakan adalah regresi linear berganda. Hasil penelitian menunjukkan bahwa secara parsial perputaran persediaan berpengaruh positif dan signifikan terhadap margin laba kotor, sedangkan perputaran piutang tidak berpengaruh signifikan. Namun secara simultan, perputaran persediaan dan perputaran piutang berpengaruh signifikan terhadap margin laba kotor. Temuan ini menunjukkan bahwa efisiensi pengelolaan persediaan memiliki peran yang lebih dominan dalam meningkatkan margin laba kotor pada usaha dagang dibandingkan dengan pengelolaan piutang. Perputaran persediaan yang tinggi mencerminkan kemampuan perusahaan dalam mengelola stok secara efektif sehingga dapat menekan biaya penyimpanan dan meminimalkan risiko kerusakan atau penurunan kualitas barang. Sementara itu, tidak signifikannya pengaruh perputaran piutang secara parsial mengindikasikan bahwa kebijakan kredit yang diterapkan relatif stabil dan belum memberikan dampak langsung terhadap margin laba kotor. Meskipun demikian, pengelolaan piutang tetap perlu diperhatikan sebagai bagian dari pengelolaan modal kerja secara terpadu untuk menjaga kelancaran arus kas. Penelitian ini diharapkan dapat memberikan kontribusi akademis dalam pengembangan kajian manajemen modal kerja serta memberikan implikasi praktis bagi pelaku usaha dagang dalam merumuskan kebijakan persediaan dan piutang guna meningkatkan kinerja profitabilitas.
Penerapan Activity Based Costing System Dalam Menentukan Harga Pokok Jasa Pemasangan GPS pada PT SLI Nur Hidayah, Beta; Kustiningsih, Nanik
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 1 No. 4 (2021): July 2021
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v1i4.62

Abstract

Meningkatnya persaingan yang terjadi pada industri jasa Global Positioning System (GPS) mengharuskan PT SLI untuk membuat strategi baru dalam memenangkan persaingan yaitu dengan meningkatkan kualitas pelayanan dan menekan harga jual. Semakin rendah harga jual maka tingkat penjualan jasa akan semakin tinggi. Metode activity based costing system (ABC) dinilai sangat efektif dan akurat dalam menentukan harga pokok produksi karena pembebanan biayanya berdasarkan aktivitas dan perilaku aktivitas yang terjadi. Tujuan penelitian ini adalah untuk membandingkan harga pokok jasa yang dihitung menggunakan metode activity based costing system dengan metode akuntansi biaya tradisional yang diterapkan pada PT SLI. Penelitian ini menggunakan jenis penelitian deskriptif komparatif dengan objek PT SLI dan subjek semua paket gps yang ada di PT SLI yaitu W, E dan G. Sumber data yang digunakan adalah data primer dan data sekunder dengan dua teknik pengumpulan data yaitu penelitian lapangan (field research) dan penelitian kepustakaan (library research). Hasil penelitian menunjukkan bahwa adanya selisih lebih rendah harga pokok jasa pemasangan gps yang dihitung dengan metode activity based costing system daripada metode yang diterapkan oleh PT SLI. PT SLI sebaiknya mempertimbangkan metode activity based costing system dalam menentukan harga pokok jasa untuk pengambilan keputusan dimasa yang akan datang
Analisis Sistem Pengendalian Internal Atas Piutang Pada PT. Cita Rasa Phyto Rhyzzoma, Imada; Kustiningsih, Nanik
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 1 No. 4 (2021): July 2021
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v1i4.66

Abstract

Semakin tahun bertambah usaha dagang di Indonesia mengalami perkembangan yang cukup baik dan tentu hal ini membuat beberapa hal harus mendapatkan pengendalian yang cukup baik salah satunya dalam hal pengendalian internal terhadap piutang, agar tidak terjadi hal – hal yang membuat perusahaan mengalami kerugian, penelitian ini membahas tentang pengendalian piutang di PT. Cita Rasa dengan menggunakan metode penelitian deskriptif kualitatif dimana setelah dilakukanya penelitian mendapatkan hasil penelitian bahwa PT. Cita Rasa memiliki sistem pengendalian piutang yang baik sesuai dengan COSO namun masih ada beberapa hal yang sebaiknya harus diperbaiki dan disempurnakan
Co-Authors Aghnia, Alfi Falah Ali Farhan Amalia Arista Amelia Rahmadewi Amilliya Virdina Rezza Setyo Ningrum Amin Sadiqin Ardianto Aris, Moh Bambang Tjahjadi Bella Rizka Indah W Beta Nur Hidayah Choirul Anam Devina Kristanti Nova Dika Prayogi Egig Islamida Putri Erren Imaniar Rizqi Evi Pungky Febriani Farhan , Ali Firdaus, Septy Dwi Anggraini Fitriani, Sofiyatul Galuh Setyowati Dwi Safitri Galuh Setyowati Dwi Safitri Gunawan Wibisono Harjanti, Wulandari Hevinanda*, Livia Indah Yuliana Indah Yuliana Irawati Abdul Ismawati*, Yesika Isnaini Nur Fadila Ivtachul Ma’rifah Iwang Suwangsih Jais Zulkarnain Iha Januar Sonya Maulani Kusasih Krisdayanti, Merin Lanny Regina Susanti Laras Mei Purbianti Le Hoai Nam Lilik Mahsunah Ludmina Elfrida Beka Putri Mardijuwono, Agus Widodo Marwan Altarawneh Maylani, Cindy Mei, Laras Mokhamad Iqbal Hardiky Muhammad Baihaqi Ferdiansyah Munawwarah, Raudatul Naufal Anggarda Adhitama Nisful Laili Noneng R. Sukatmadiredja Noorlailie Soewarno Nova Putri Anggrieana Nur Hidayah, Beta Nurmaidah Nurmaidah Okky Kusuma Putri Adhyaksa* Parwita Setya Wardhani Phyto Rhyzzoma, Imada Pompong B. Setiadi Pompong Budi Setiadi Prayogi, Dika Purbasari*, Fitri Purwono, M. Djoko Putri Rahma Dayanti Rani Fitriyanti Ratna Dewi Retno Nur Khasanah Ria Restu Daniati Rif'atus Sholikah Rifda Fitranti Rifda Fitrianti Rizalnur Firdaus Rochmah, Shofiatur Sari, Anita Ratna Shofiatur Rochmah Siswanti, Luluk Erna Sri Rahayu Sri Rahayu SRI RAHAYU Sugiarti Sugiarti Tessalonika Nadya Herlina thea geby ayu santoso Triandhini, Rekky Vaizal Asy’ari Vaizal Asy’ari Veronica Novi Suryani Wan Adibah Wan Ismail Wijayanti, Endry Zaldy Rismansyah Suparman Zuhri, Muhammad Fadli