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All Journal MANAJEMEN HUTAN TROPIKA Journal of Tropical Forest Management MANAJEMEN IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah Jurnal Skolastik Keperawatan (e-Journal) Halaman Olahraga Nusantara : Jurnal Ilmu Keolahragaan Jurnal Promotif Preventif Technologica Kajian Pendidikan Dasar (KAPEDAS) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Applied Information Technology and Computer Science (AICOMS) Indonesian Journal of Forestry Research Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Purnama Sari, Indah
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Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences

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Pengaruh Emotional Quotient dan Spiritual Quotient Terhadap Employee Performance dengan Psychologycal Capital Sebagai Variabel Mediasi: Studi pada Frontliner Bank Woori Saudara Regional 2 Jawa Barat Purnama Sari, Indah; Ratna Hayati, Neuneung
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 2 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i2.11237

Abstract

This study is motivated by the need to improve frontliner performance in the banking sector amid service digitalization and increasing customer expectations. Bank Woori Saudara Regional 2 West Java faces performance challenges, particularly due to the dominance of frontliners with relatively short tenure. This study aims to examine the effect of Emotional Quotient (EQ) and Spiritual Quotient (SQ) on Employee Performance, with Psychological Capital (Psychological Capital) as a mediating variable. The theoretical framework is based on emotional intelligence, spiritual intelligence, employee performance, and Psychological Capital, which consists of self-efficacy, hope, optimism, and resilience. This research adopts a quantitative approach using a survey method. Primary data were collected through questionnaires distributed to 92 frontliners of Bank Woori Saudara Regional 2 West Java and analyzed using Sobel tests. The results show that EQ has no significant effect on Employee Performance, while SQ has a significant positive effect. Psychological Capital is unable to mediate the effect of EQ on Employee Performance, whereas Psychological Capital can mediate the effect of SQ on Employee Performance. This study concludes that strengthening employees' internal psychological aspects, particularly through the development of Psychological Capital and spiritual values, is an important factor in improving banking frontliner performance.
Co-Authors Abdul Muktadir, Abdul Anita Rahmiwati Anwar, Seniwaty Arafah, Fadhilah Nur Arief Laksana Bosma, Pandu Dicky Apdilah Djafar, Tanwir Evawati Evawati Fatmalina Febry Fenny Etrawati Fidela Violalita Fitri Yanti, Henny gumono Haryanti, Sindi Irwan Roza Mahmud, Mahriani Maretalinia, Maretalinia Nalwida Rozen Oris Krianto Sulaiman Permadi, Putri Endah Nura Pramadhani, Wulan Prautami, Erike Septa Putri Sabila, Virgina Rahma Wati, Dela Ratna Hayati, Neuneung Ryan Budi Setiawan Sembiring, Rinawati Silfiana, Andi Simanjuntak , Pastima Subarto, Subarto Yeni Yeni Yusniwati Yusniwati