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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT Sketsa Bisnis JOURNAL OF SCIENCE AND SOCIAL RESEARCH INTI Nusa Mandiri Jurnal Ilmiah Wahana Pendidikan Journal Peqguruang: Conference Series Parta: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Ekonomi Regional Unimal Bina Sehat Masyarakat Analysis : Journal of Education
Selvia, Dina
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

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IMPLEMENTASI ALGORITMA FUZZY UNTUK PENILAIAN KEPUASAN NASABAH PNM MEKAR DI PASAMAN Yanti, Rahma; Ramadani, Sela; Selvia, Dina; Sovia, Rini
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 4 (2025): November 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i4.4849

Abstract

Customer satisfaction assessment is an essential component in improving the service quality of PNM Mekar, a microfinance institution focused on empowering women through ultra-micro financing. Conventional evaluations rely heavily on subjective perceptions, creating a need for a more structured and objective method. This study applies the Fuzzy Logic algorithm to measure customer satisfaction by transforming numerical data into linguistic variables through fuzzification. Annual operational data, including the number of customers and returning customers, were processed using membership functions and fuzzy rules, followed by defuzzification to obtain a crisp satisfaction value. The results indicate that all satisfaction levels fall into the low category, suggesting the need for service improvement. The fuzzy-based model proves effective in providing adaptive, consistent, and realistic satisfaction evaluation.
Co-Authors Andini, Neng Diana Putri Anjani, Sri Ulan Chandra Ayu Pramestidewi Depyanti, Sari Oktavia Dolifah, Dewi Dwi Gemina Haq, M. Iqbal Arinal Hari Antoni Musril Hasipa, Hani Siti Inriyana, Ria Iyos Sutresna Lupita, Taristania Neng Diana Putri Andini Nisya Aulia Septiani Novia Ramadhani Nurfalah, Aam Linda Nurizkiah, Riva Nurjanah, Yunisha Husnul Putri, Imbaraniati Permana Ramadani, Sela Ramadhanu, Agung Ridwan, Heri Ridwan, Heri Ulan Riva Nurizkiah Rofifah, Khairunnisa Nabilatun Setiadi, Diding Kelana Sovia, Rini Sudarijati Syafira, Syarifah Titiek Tjahja Andari Wati, Putri Syalistia Wedra Aprison Widyadhari Yahfizham Yahfizham Yanti , Riska Putri Yanti, Rahma Yulianingsih, Yulianingsih Zahra, Siti Fatimah Zakir, Supratman Zeviana, Zeviana Zulfani Sesmiarni