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ISO 9001:2015 QUALITY MANAGEMENT SYSTEM DESIGN IN SMES Puti Renosori; Hirawati Oemar; Aripah Sita Apriani
Journal of Industrial Engineering Management Vol 8, No 2 (2023): Journal of Industrial Engineering and Management Vol 8 No 2
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v8i2.1414

Abstract

A proper quality management system is essential for managing company activities to meet customer requirements. Management of quality necessitates an organizational structure, roles, processes, and resources. In this situation, the analyzed small and medium enterprises (SMEs) have limited human resources and non-standard procedures; So, in order to improve their quality management system, companies need both internal and external support. The objective of this design is to create and document ISO 9001:2015 quality management standards in order to improve consumer satisfaction. This research employs gap analysis and risk analysis as its methods. The results obtained from the gap analysis calculation in clause 5 receive the highest score of 71%, while the other clauses receive less than 50%, stating that a quality management system based on ISO 9001:2015 has not been implemented. Proposals in the design of a quality management system in the form of creating documents based on discrepancies and voids that have been identified.
A Combination of Importance-Performance Analysis and Gap Analysis for Improving Quality Service in a Pastry Company Hirawati Oemar; Nugraha Nugraha; Maulida Dwi Amelia
JIE Scientific Journal on Research and Application of Industrial System Vol 8, No 2 (2023)
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33021/jie.v8i2.4195

Abstract

PT. X is a well-known pastry company due to its consistent flavors and high product quality. PT. X saw a decrease in sales while competing businesses saw an increase. Based on the results of the preliminary questionnaire from 33 customers, it is known that customer satisfaction is a factor influencing the decline in sales experienced by PT X. The aim of this research is to identify the factors that influence customer satisfaction and the gap between consumers and management at PT. X and provide recommendations for improving PT. X's service quality to compete with similar companies. This study used an importance-performance analysis, a customer satisfaction index, and a gap analysis to enhance service quality. The findings showed that the customer satisfaction index had a value of 66.78% and that the Cartesian diagram of importance-performance analysis contained seven attributes in quadrant 1, indicating that these attributes require development. The gap analysis results indicate that all attributes have a negative gap value. To increase customer satisfaction, service quality must be improved based on the overall results of data processing. Making SOPs for employees, offering appealing promotions to customers, and rewarding and punishing employees for their efforts are among the recommendations made. 
Training on Halal and Eco-friendly Canteen Practises for Micro-Entrepreneurs within the Campus Environment Hirawati Oemar; Aan Komariah; Yan Orgianus; Ulima Alifani
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 4 (2023): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v7i4.15674

Abstract

The canteen has a crucial role in delivering halal, safe, and healthy food as well as environmental protection. However, many processed food microentrepreneurs lack halal certification for their products and do not effectively manage waste. Registration for halal certification has been challenging due to a lack of education, information, and dedication. Tertiary institutions should provide training on product halal assurance systems, technical registration of halal certification through a self-declaring scheme, and 3R-based waste management (Reduce, Reuse, Recycle) as a form of community service so that they can become eco-friendly halal canteens. This is consistent with the concept of rahmatan lil alamin. Questionnaire distribution is used to test the measurement of training results. Following the training, it was discovered that participants' knowledge of halal products, how to acquire halal certification, and waste management had improved. Canteen microentrepreneurs demonstrate their willingness to apply for halal certification and execute 3R-based waste management.
Holistic Pedagogues: Integrating Islamic Values Into Lecturers’ Leadership Competence Hirawati Oemar; Diding Nurdin; Yan Orgianus; Riyadatul Mustamiah
Edukasi Islami : Jurnal Pendidikan Islam Vol 12, No 04 (2023): Edukasi Islami: Jurnal Pendidikan Islam
Publisher : Sekolah Tinggi Agama Islam Al Hidayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30868/ei.v12i04.5311

Abstract

Lecturer leadership competencies include the abilities, knowledge, and skills needed by a lecturer to be an effective leader in the college environment. The leadership role of lecturers is very important in guiding, inspiring, and leading students and academic teams towards successful academic and moral achievement in college. This study aims to determine and identify the leadership competencies of lecturers based on Islamic values in the context of higher education. The research method used is qualitative research with a literature study approach and Focus Group Discussion (FGD). Through literature study, this research explores various relevant sources to find out and identify and describe Islamic values and qualifications required by lecturers in tertiary institutions, especially Islamic tertiary institutions. Furthermore, FGD was conducted with experts to get a direct view of the leadership competence of lecturers based on Islamic values. The results showed that the leadership competence of lecturers based on Islamic values covers several key aspects, namely: fear of Allah, integrity (siddiq), trustful (amanah), visionary (fathonah), effective communication (tabligh), fair (adl), brave and firmness (Shuja’a wahazim), being an example (uswatun hasanah), leadership based on deliberation (syura), responsibility (mashwuwlia), and accountable (shafaf). 
Analisis dan Perbaikan Kualitas Produk Mesin Bubut dalam Upaya Mengendalikan Tingkat Kecacatan di Industri Kertas Azwir, Hery Hamdi; Oemar, Hirawati; Handa, Thomas
Jurnal Media Teknik dan Sistem Industri Vol 6, No 2 (2022)
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/jmtsi.v6i2.1801

Abstract

PT. Fajar Surya Wisesa is a leading paper producer in Indonesia that produces paper in the form of Corrugated Medium Paper (CMP), Duplex, and Kraft Liner Board (KLB). In this company there are many lathes to produce products with a high level of precision to meet the specifications requested. However, when the study was conducted, it was found that the defective product resulted from the lathe process with a fairly large percentage of 27.7%. The purpose of this study is to find the root cause of the product defect and make efforts to repair it because the defect will result in an increase in the repair process in the machining department, an increase in the raw material used for the production process, and costs. By using the PDCA method, Pareto diagrams, and fishbone diagrams, the results obtained are machines that are poorly maintained, measuring instruments that are not precise, lathes that are not durable, lack of operator training and many more. With the improvement of tools and machines, little by little the problem of product defects can be reduced and succeeded in reducing defects up to 11.70%. PT. Fajar Surya Wisesa merupakan produsen kertas terkemuka di Indonesia yang memproduksi kertas berupa Corrugated Medium Paper (CMP), Duplex, dan Kraft Liner Board (KLB). Di dalam perusahaan ini terdapat banyak mesin bubut untuk menghasilkan produk dengan tingkat presisi yang tinggi agar memenuhi spesifikasi yang diminta. Namun saat studi dilakukan ditemukan produk cacat hasil dari proses bubut tersebut dengan presentasi cukup besar yaitu 27,7%. Tujuan penelitian ini adalah untuk mencari akar masalah cacat produk tersebut dan melakukan upaya perbaikan karena adanya cacat akan berakibat meningkatnya proses repair di machining department, naiknya raw material yang digunakan untuk proses produksi tersebut, dan biaya. Dengan menggunakan metode PDCA, pareto diagram, dan fishbone diagram didapatkan hasil yaitu mesin yang kurang terawat, alat ukur yang tidak presisi, pahat bubut yang tidak awet, kurangnya training operator dan masih banyak lagi. Dengan perbaikan tools dan mesin, sedikit demi sedikit permasalahan cacat produk dapat dikurangi dan berhasil menurunkan cacat hingga mencapai 11,70%.
Rancangan Key Performance Indicator dalam Pengukuran Kinerja Karyawan dengan Metode Balanced Scorecard di PT. X 10070219062, Aprilia Nurfaza Sahroni; Nugraha; Oemar, Hirawati
Bandung Conference Series: Industrial Engineering Science Vol. 4 No. 1 (2024): Bandung Conference Series: Industrial Engineering Science
Publisher : UNISBA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/bcsies.v4i1.11203

Abstract

Abstract. PT. X is a professional and dynamic company engaged in the design and construction of f&b interiors, stores, hotels, offices, and other commercial buildings. Construction services in Indonesia currently have significant and rapid development. Improving the performance of a company's employees is a factor that is highly considered in the face of increasingly fierce competition. The problem that occurs in the company is experiencing a decrease in employee performance, this is due to the measurement of employee performance only seen from attendance as well as the ability of employees who are subjectively assessed by stakeholders. Key Performance Indicator (KPI) is a measuring tool that focuses on aspects of organizational performance to evaluate the achievement of organizational success both now and in the future, this KPI helps companies to measure performance, monitor progress, encourage continuous improvement. This KPI determination is based on 4 Balanced Scorecard perspectives. The results of this study are 6 strategies, 14 strategic targets and 15 Key Performance Indicators. The strategic objectives that have been determined are then grouped based on the balanced scorecard perspective, there are 3 KPIs for the financial perspective, 6 KPIs for the customer perspective, 4 KPIs for the internal business and process perspective, and 2 KPIs for the learning and growth perspective. Abstrak. PT. X adalah perusahaan yang bergerak dibidang desain dan kontruksi interior f&b, store, hotel, office, serta bangunan komersial lainnya. Jasa kontruksi di Indonesia pada saat ini memiliki perkembangan yang cukup pesat dan peningkatan kinerja karyawan suatu perusahaan merupakan faktor yang sangat dipertimbangkan dalam menghadapi persaingan yang semakin ketat. Permasalahan yang terjadi pada perusahaan yaitu mengalami penurunan kinerja karyawan hal ini disebabkan oleh pengukuran kinerja karyawan hanya dilihat dari absensi juga kemampuan karyawan yang dinilai secara subjektif oleh stakeholder. Key Performance Indicator (KPI) adalah alat ukur yang berfokus pada aspek-aspek kinerja organisasi untuk mengevaluasi pencapaian keberhasilan organisasi baik saat ini maupun di masa mendatang, KPI juga membantu perusahaan untuk mengukur kinerja, pemantauan progress, dan mendorong perbaikan berkelanjutan. Penentuan KPI ini berdasarkan 4 perspektif Balanced Scorecard. Hasil dari penelitian didapatkan 6 strategi, 14 sasaran strategi dan 15 Key Performance Indicator. Sasaran strategi yang sudah ditetapkan kemudian dikelompokan berdasarkan perspektif balanced scorecard, terdapat 3 KPI untuk perspektif financial, 6 KPI untuk perspektif customer, 4 KPI untuk perspektif internal business and process, dan 2 KPI untuk perspektif learning and growth.
Islamic Values in Lecturer Competency Development: A Systematic Literature Review of Trends, Frameworks, and Impacts in Islamic Higher Education Orgianus, Yan; Oemar, Hirawati; Praseytaningsih, Endang; Khairo Amalia, Hani
Jurnal Pendidikan Islam Vol. 13 No. 1 (2024)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2024.131.69-83

Abstract

Purpose – This study examines the integration of Islamic values into lecturer competencies in Islamic higher education, addressing how principles such as sidq (honesty), amanah (trustworthiness), and al-mas’ūliyyah (responsibility) enhance professional teaching practices and educational outcomes. It aims to propose a value-based competency framework for holistic lecturer development. Design/methods/approach – A systematic literature review (SLR) was conducted on 16 peer-reviewed studies published between 2016 and 2023, retrieved from the Scopus database using key terms "Islamic AND lecturer AND competence." Content analysis was employed to identify themes and patterns in the integration of Islamic values into professional, pedagogical, and personal competencies. Findings – The review highlights five key competency dimensions: professional, pedagogical, personal, social, and ethical. Integrating Islamic values improves teaching quality, ethical education, and student learning outcomes. Research trends show increasing interest from 2016 to 2022, emphasizing diverse methodologies such as case studies, qualitative approaches, and statistical models. Research implications – The study proposes embedding Islamic values in professional development programs, incorporating ethical indicators into performance evaluations, and adopting inclusive, value-driven pedagogical strategies to enhance educational excellence in Islamic higher education
ENHANCING EMPLOYEE PERFORMANCE IN THE CONSTRUCTION AND DESIGN INDUSTRY: A STRATEGIC APPROACH USING THE HR SCORECARD, AHP, AND OMAX Oemar, Hirawati; Orgianus, Yan; Nurfaza, Aprilia
Journal of Industrial Engineering Management Vol 9, No 3 (2024): Journal of Industrial Engineering and Management
Publisher : Center for Study and Journal Management FTI UMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33536/jiem.v9i3.1876

Abstract

This study addresses PT.X.'s productivity issues in commercial building construction and interior design by developing a precise employee performance measurement system. The motivation arises from the shortcomings of the current evaluation system, which relies heavily on attendance and subjective HR Manager ratings, leading to project delays, customer dissatisfaction, absenteeism, and tardiness. The research proposes a new performance evaluation system by integrating the Human Resources Scorecard, Analytical Hierarchy Process (AHP), and Objective Matrix (OMAX). This approach ensures a comprehensive evaluation by aligning HR practices with the firm's strategic goals. AHP helps prioritize performance indicators objectively, while OMAX sets achievable targets for them. The study identifies 14 strategic objectives and 15 key performance indicators (KPIs) to improve financial performance, internal processes, customer satisfaction, and learning and growth metrics. The analysis reveals that 7 out of the 15 KPIs perform poorly, indicating the need for targeted improvements. Key recommendations include enhancing project management, implementing compliance regulations and penalties, introducing performance bonuses, and investing in staff training. The study provides actionable insights for managers and HR professionals seeking to implement quantitative and objective performance measurement systems. The findings can guide PT.X. and similar organizations in aligning their strategic goals with HR practices and enhancing overall productivity. The research is innovative in applying the HR Scorecard, AHP, and OMAX within the construction and design industry. This objective and systematic approach offers a significant opportunity for organizational growth by enhancing the measurement and improvement of employee performance.
PELATIHAN PENGELOLAAN SAMPAH BERBASIS 3R Oemar, Hirawati; Orgianus, Yan; Khuza’i, Rodliyah; Darusman, Fitrianti; Legina Ayu Kusumah, Dea; Hamdi Azwir, Hery
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 6 No. 2 (2022): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (737.222 KB) | DOI: 10.32832/abdidos.v6i2.1267

Abstract

Sampah plastik menjadi perhatian karena meningkatkan pecemaran udara, tanah, dan laut. Tingginya tingkat sampah plastik di Indonesia terjadi karena tingginya minat masyarakat pada kemasan plastik yang sangat praktis. Kegiatan yang dilakukan Tim Pengabdian Kepada Masyarakat (PKM) adalah memberikan bantuan kepada pengusaha mikro kantin di bawah binaan 3iKB yang berjualan di sekitar Kampus Universitas Islam Bandung. Isu lain yang dihadapi para pedagang mikro ini adalah menjaga kebersihan lingkungan. Pada Kegiatan Pengabdian Kepada Masyarakat ini dilakukan sosialisasi tentang menjaga kebersihan lingkungan dengan memberikan pelatihan tentang cara pengelolaan sampah agar tercipta kantin yang halal, bersih sanitasi, dan ramah lingkungan. Pelaksanaan penelitian ini dilakukan dengan pelatihan dan menyebarkan kuesioner pengolahan sampah dengan konsep 3R sebelum dan sesudah pelatihan. Hasil pelatihan menunjukan bahwa peserta memahami manfaat pemilahan sampah serta mengetahui tata cara pengolahan sampah dengan pola 3R. Hal ini ditunjukkan dengan rata-rata peningkatan pengetahuan masyarakat sebanyak 20,88%, peningkatan sikap sebanyak 13,02%, dan peningkatan perilaku sebanyak 14,32%.
Holistic Pedagogues: Integrating Islamic Values Into Lecturers’ Leadership Competence Oemar, Hirawati; Nurdin, Diding; Orgianus, Yan; Mustamiah, Riyadatul
Edukasi Islami: Jurnal Pendidikan Islam Vol. 12 No. 04 (2023): Edukasi Islami: Jurnal Pendidikan Islam
Publisher : Sekolah Tinggi Agama Islam Al Hidayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30868/ei.v12i04.5311

Abstract

Lecturer leadership competencies include the abilities, knowledge, and skills needed by a lecturer to be an effective leader in the college environment. The leadership role of lecturers is very important in guiding, inspiring, and leading students and academic teams towards successful academic and moral achievement in college. This study aims to determine and identify the leadership competencies of lecturers based on Islamic values in the context of higher education. The research method used is qualitative research with a literature study approach and Focus Group Discussion (FGD). Through literature study, this research explores various relevant sources to find out and identify and describe Islamic values and qualifications required by lecturers in tertiary institutions, especially Islamic tertiary institutions. Furthermore, FGD was conducted with experts to get a direct view of the leadership competence of lecturers based on Islamic values. The results showed that the leadership competence of lecturers based on Islamic values covers several key aspects, namely: fear of Allah, integrity (siddiq), trustful (amanah), visionary (fathonah), effective communication (tabligh), fair (adl), brave and firmness (Shuja’a wahazim), being an example (uswatun hasanah), leadership based on deliberation (syura), responsibility (mashwuwlia), and accountable (shafaf).Â