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PENGARUH COMMUNICATION, JOB SATISFACTION, DANORGANIZATIONAL COMMITMENT TERHADAP SERVICE QUALITY PADA KARYAWAN BANK SYARIAH INDONESIA JAKARTA PUSAT Amalia Rosdiana; Netania Emilisa; Tiara Puspa; Bunga Barleana Hapsari; Fitriyani
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22838

Abstract

This research was to analyze the impact of communication, job satisfaction, and organizational commitment to service quality of employees of Islamic banking institutions in Central Jakarta. The primary data was obtained using questionnaire of 113 employees, Data analysis was performed using SEM. This research indicated that all hypotheses are accepted. Communication and job satisfaction have a positive and significant effect on organizational commitment. Organizational commitment also shows a positive and significant effect on service quality. Furthermore, organizational commitment mediates the effect of communication and job satisfaction on service quality. These findings suggest that communication and job satisfaction can influence service quality through organizational commitment. This study is focused on evaluating the mediating role of organizational commitment in the relationship between communication and job satisfaction on service quality among employees of an Islamic banking institution, specifically at one branch office and the head office located in Central Jakarta. This research examines three main variables: communication, job satisfaction, and organizational commitment, as well as one dependent variable, namely service quality.
PENGARUH KEAMANAN KERJA DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN DI PERUSAHAAN PERBANKAN SWASTA: PERAN MEDIASI KOMITMEN ORGANISASI Hapsari, Bunga Barleana; Netania Emilisa; Tiara Puspa; fitriyani; Amalia Rosdiana
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22839

Abstract

This study aims to analyze the influence of  job security and transformational leadership on  job performance, with organizational commitment as a intervening variable. The approach used is descriptive quantitative with the research population consisting of employees working in the private banking sector. The sampling technique used in this study is purposive sampling with a sample size of 166 respondents. The results of the study reveal that job security and transformational leadership do not have an effect on job performance, while organizational commitment has a significant positive effect on job performance. Furthermore, job security and transformational leadership were found to have a significant positive influence on organizational commitment. Additionally, based on the results of the Sobel test, the researcher also found that organizational commitment can mediate the relationship between job security and transformational leadership on job performance. This study suggests expanding the number of respondents and conducting research in other sectors and different locations, as well as considering enriching the variables to obtain more varied and diverse findings.
FAKTOR-FAKTOR KUNCI SIKAP MANAJEMEN (MANAGERIAL BEHAVIOUR) DALAM PENGELOLAAN SUMBER DAYA MANUSIA DAN DAMPAKNYA TERHADAP KINERJA KARYAWAN Tiara Puspa; Sovian, Muhamad Sovian Ilham
Jurnal Ekonomi Trisakti Vol. 3 No. 2 (2023): Oktober
Publisher : Lembaga Penerbit Fakultas EKonomi dan Bisnis 

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jet.v3i2.16921

Abstract

Memasuki era revolusi industri 4.0, ada banyak peluang yang bisa diambil untuk meningkatkan kapasitas sumber daya manusia (SDM). Namun, peluang yang ada berbanding lurus dengan tantangan yang harus dihadapi oleh sumber daya manusia. Tingginya tingkat pengangguran dan kompetisi antara manusia dengan mesin menjadi tantangan tersendiri bagi SDM agar kemampuannya tidak hilang akibat tergantikan oleh teknologi. Oleh karena itu, dibutuhkan faktor-faktor kunci dalam manajemen sumber daya manusia agar dapat mengintegrasikan teknologi dengan kemampuan sumber daya yang ada. Berdasarkan studi literatur terhadap sepuluh artikel jurnal terkait manajemen sumber daya manusia, dapat disimpulkan bahwa terdapat faktor kunci atas sikap manajemen yang berperan penting dalam manajemen sumber daya manusia dan berdampak positif terhadap kinerja karyawan.
ANALISIS STRATEGI BISNIS PADA TOKO BUAH XYZ DI OTISTA Mas'ula, Noviana Dwi; Tessalonika Magdalena Roretta; Michael Jordy; Tiara Puspa
Jurnal Ekonomi Trisakti Vol. 3 No. 2 (2023): Oktober
Publisher : Lembaga Penerbit Fakultas EKonomi dan Bisnis 

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jet.v3i2.17112

Abstract

Penelitian ini bertujuan untuk menentukan strategi bisnis pada bisnis penjualan buah segar yang berada di daerah Jl. Otto Iskandar Dinata (Otista), Jakarta Timur dan sebagai referensi untuk pengambilan keputusan terhadap strategi bisnis penjualan buah segar di Toko Buah pada masa yang akan datang. Strategi bisnis dirumuskan melalui analisis Strength, Weakness, Opportunity, Threat (SWOT) yang selanjutnya dituangkan dalam metode analisis Internal Factor Evaluation (IFE) dan External Factor Evaluation (EFE). Dari hasil IFE dan EFE, dikombinasikan ke dalam analisis Internal Eksternal (IE) untuk menentukan strategi yang sesuai dengan berfokus pada kekuatan internal dan pengelolaan ancaman eksternal. Dari hasil analisis IE diperoleh strategi intensifikasi. Selanjutnya, dilakukan analisis Competitive Profile Matrix (CPM) untuk mengetahui kekuatan pesaing utama. Terakhir, ditutup dengan analisis Quantitative Strategic Planning Matrix (QSPM) sebagai acuan dalam menentukan rencana strategi yang tepat. Berdasarkan analisis tersebut dihasilkan strategi yang tepat untuk Toko Buah XYZ di Otista adalah penetrasi pasar.
Literasi Digital dan Bela Negara: Resiliensi Generasi Z terhadap Ancaman Non-Militer dalam Perspektif Kebangsaan Chornelia Citanindya; Tiara Puspa
JURNAL PENDIDIKAN DAN PELATIHAN PERTAHANAN Vol 2 No 2 (2025): Jurnal Pendidikan dan Pengembangan Sumber Daya Pertahanan
Publisher : Badan Pendidikan dan Pelatihan Kementerian Pertahanan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63210/jp3.v2i2.186

Abstract

The shifting landscape of global security has expanded national threats beyond traditional military concerns to include complex non-military issues such as disinformation, radicalism, cybercrime, environmental crises, and the moral degradation of younger generations. Indonesia’s status as an archipelagic state with a strategic geopolitical position heightens its vulnerability to these threats, necessitating a multidimensional, participatory national defense approach. Generation Z, Indonesia’s largest productive age group and early digital technology adopters, possesses significant potential for national resilience. However, limited digital literacy exposes them to digital threats. Enhancing digital literacy enables recognition of disinformation, hoaxes, and propaganda, and supports the identification of reliable information. Verifying information before sharing is an essential aspect of national defense in the digital era. Digital literacy also develops Generation Z’s creative and critical thinking regarding information received. This study analyzes Generation Z’s resilience against non-military threats from a national perspective and proposes defense-strengthening strategies. The research employs a qualitative descriptive method, drawing on academic literature, national policies, and survey data. Findings indicate that Generation Z adapts well to technology, but only moderately in digital literacy, increasing susceptibility to weakened nationalism. Reinforcing national values and integrating digital literacy into education emerge as key measures to enhance their resilience. The study concludes that transforming national defense should prioritize strengthening non-military capabilities through digital literacy, national identity, and cross-sector collaboration. These efforts are vital to empower Generation Z in safeguarding Indonesia’s unity in the digital globalization era.
From Leadership to Performance: Mediasi Digital Transformation di Direktorat Jenderal Perbendaharaan Naomi Patricia Ramli; Koni Royyan; Tiara Puspa
JURNAL DIMENSI Vol 15, No 2 (2026): Jurnal Dimensi (July 2026)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v15i2.9223

Abstract

This study aims to analyze the influence of Digital Leadership and Transformational Leadership on Employee Performance mediated by Digital Transformation among employees at the Head Office and Vertical Offices within the Directorate General of Treasury, Ministry of Finance of the Republic of Indonesia. This research employs a descriptive quantitative approach with a correlational design and hypothesis testing. The population of this study consisted of all employees at the Head Office, Regional Offices (Kanwil), and State Treasury Service Offices (KPPN) within the Directorate General of Treasury, with samples selected using purposive sampling technique, yielding a minimum sample of 180 respondents based on 34 questionnaire items. The analytical tools employed include descriptive statistics using SPSS software to describe variable conditions, Structural Equation Modeling (SEM) using AMOS software to examine direct effects between variables, and the Sobel Test to assess the mediating effect of Digital Transformation. The findings indicate that Digital Leadership and Transformational Leadership positively influence Employee Performance, both directly and indirectly through the mediation of Digital Transformation, suggesting that the synergy between digital-based leadership and organizational transformation is a key driver of employee performance improvement in the era of digitalization. Keywords: Digital Leadership, Transformational Leadership, Employee Performance, Digital Transformation, Public Sector
The Effect of Green Human Resource Management and Green Transformational Leadership on Environmental Performance Mediated by Green Innovation Among Employees of Renewable Energy Companies in the Greater Jakarta Area Satria Rizki Aviory; Fabian Emir Fazly; Tiara Puspa
Digital Innovation : International Journal of Management Vol. 3 No. 3 (2026): July: Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v3i3.722

Abstract

Businesses today are no longer solely profit-oriented; they are also expected to emphasize environmental sustainability. Therefore, environmental performance has become an important aspect for companies to consider. This study aims to analyze the influence of Green Human Resource Management (GHRM) and Green Transformational Leadership (GTLS) on Environmental Performance (ENVP), mediated by Green Innovation (GRIV), in companies operating within the renewable energy sector. This research employed a quantitative approach using purposive sampling techniques targeting employees of renewable energy companies in Jakarta. The object of this study consisted of employees working in renewable energy companies in the Greater Jakarta area, with a total sample of 276 respondents. Data analysis was conducted using the Structural Equation Modeling (SEM) method. The findings indicate that the majority of respondents worked in the electric vehicle (EV) transportation and automotive industry at the entry-level management position, were predominantly male, and had 1–5 years of work experience. The hypothesis testing results revealed that the supported hypotheses were the influence of GHRM on ENVP and the influence of GHRM on GRIV. Meanwhile, the unsupported hypotheses included the influence of GTLS on ENVP, the influence of GRIV on ENVP, the influence of GTLS on GRIV, the influence of GHRM on ENVP through GRIV as a mediator, and the influence of GTLS on ENVP through GRIV as a mediator.
Co-Authors Agnes Valentine Alfiana, Putri Amalia Amalia Rosdiana Aqsa Fadillah Azyumardi Azra Berintus Naibaho Bian Alip Maulana Bunga Barleana Hapsari Chornelia Citanindya Devi Puspitasari Dita Ramadhanty Dwiky Krisyunianto Fabian Emir Fazly Fitriyani Grace Joanca Habibah Jannah Hapsari, Bunga Barleana Hidayatullah Dian Pambudi Justika Hanifah Haq Koni Royyan Mas'ula, Noviana Dwi Michael Jordy Muhammad Irfan Hertanto Naomi Patricia Ramli Netania Emilisa Netania Emilisa Putri Amalia Alfiana Razikah Amalia Rizky Aditya Dharm Ruth Patricia Safia Fatma Satria Rizki Aviory Sovian, Muhamad Sovian Ilham Survia, Desty Syelma Ramanidya Tessalonika Magdalena Roretta Teuku Daffa Barisfallah Vidia Amellia Wildan Rudi Ramdani Zagita Ayu Ramadhany Harsoono