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All Journal PENELITIAN DAN KARYA ILMIAH PROSIDING SEMINAR NASIONAL CENDEKIAWAN JURNAL PENELITIAN DAN KARYA ILMIAH LEMBAGA PENELITIAN UNIVERSITAS TRISAKTI Jurnal Ekonomi Trisakti Jurnal Penelitian dan Karya Ilmiah Lembaga Penelitian Universitas Trisakti Media Riset Bisnis & Manajemen
Tiara Puspa
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PENGARUH COMMUNICATION, JOB SATISFACTION, DANORGANIZATIONAL COMMITMENT TERHADAP SERVICE QUALITY PADA KARYAWAN BANK SYARIAH INDONESIA JAKARTA PUSAT Amalia Rosdiana; Netania Emilisa; Tiara Puspa; Bunga Barleana Hapsari; Fitriyani
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22838

Abstract

This research was to analyze the impact of communication, job satisfaction, and organizational commitment to service quality of employees of Islamic banking institutions in Central Jakarta. The primary data was obtained using questionnaire of 113 employees, Data analysis was performed using SEM. This research indicated that all hypotheses are accepted. Communication and job satisfaction have a positive and significant effect on organizational commitment. Organizational commitment also shows a positive and significant effect on service quality. Furthermore, organizational commitment mediates the effect of communication and job satisfaction on service quality. These findings suggest that communication and job satisfaction can influence service quality through organizational commitment. This study is focused on evaluating the mediating role of organizational commitment in the relationship between communication and job satisfaction on service quality among employees of an Islamic banking institution, specifically at one branch office and the head office located in Central Jakarta. This research examines three main variables: communication, job satisfaction, and organizational commitment, as well as one dependent variable, namely service quality.
PENGARUH KEAMANAN KERJA DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KINERJA KARYAWAN DI PERUSAHAAN PERBANKAN SWASTA: PERAN MEDIASI KOMITMEN ORGANISASI Hapsari, Bunga Barleana; Netania Emilisa; Tiara Puspa; fitriyani; Amalia Rosdiana
Media Riset Bisnis & Manajemen Vol. 24 No. 2 (2024): September
Publisher : Universitas Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v24i2.22839

Abstract

This study aims to analyze the influence of  job security and transformational leadership on  job performance, with organizational commitment as a intervening variable. The approach used is descriptive quantitative with the research population consisting of employees working in the private banking sector. The sampling technique used in this study is purposive sampling with a sample size of 166 respondents. The results of the study reveal that job security and transformational leadership do not have an effect on job performance, while organizational commitment has a significant positive effect on job performance. Furthermore, job security and transformational leadership were found to have a significant positive influence on organizational commitment. Additionally, based on the results of the Sobel test, the researcher also found that organizational commitment can mediate the relationship between job security and transformational leadership on job performance. This study suggests expanding the number of respondents and conducting research in other sectors and different locations, as well as considering enriching the variables to obtain more varied and diverse findings.
FAKTOR-FAKTOR KUNCI SIKAP MANAJEMEN (MANAGERIAL BEHAVIOUR) DALAM PENGELOLAAN SUMBER DAYA MANUSIA DAN DAMPAKNYA TERHADAP KINERJA KARYAWAN Tiara Puspa; Sovian, Muhamad Sovian Ilham
Jurnal Ekonomi Trisakti Vol. 3 No. 2 (2023): Oktober
Publisher : Lembaga Penerbit Fakultas EKonomi dan Bisnis 

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jet.v3i2.16921

Abstract

Memasuki era revolusi industri 4.0, ada banyak peluang yang bisa diambil untuk meningkatkan kapasitas sumber daya manusia (SDM). Namun, peluang yang ada berbanding lurus dengan tantangan yang harus dihadapi oleh sumber daya manusia. Tingginya tingkat pengangguran dan kompetisi antara manusia dengan mesin menjadi tantangan tersendiri bagi SDM agar kemampuannya tidak hilang akibat tergantikan oleh teknologi. Oleh karena itu, dibutuhkan faktor-faktor kunci dalam manajemen sumber daya manusia agar dapat mengintegrasikan teknologi dengan kemampuan sumber daya yang ada. Berdasarkan studi literatur terhadap sepuluh artikel jurnal terkait manajemen sumber daya manusia, dapat disimpulkan bahwa terdapat faktor kunci atas sikap manajemen yang berperan penting dalam manajemen sumber daya manusia dan berdampak positif terhadap kinerja karyawan.
ANALISIS STRATEGI BISNIS PADA TOKO BUAH XYZ DI OTISTA Mas'ula, Noviana Dwi; Tessalonika Magdalena Roretta; Michael Jordy; Tiara Puspa
Jurnal Ekonomi Trisakti Vol. 3 No. 2 (2023): Oktober
Publisher : Lembaga Penerbit Fakultas EKonomi dan Bisnis 

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/jet.v3i2.17112

Abstract

Penelitian ini bertujuan untuk menentukan strategi bisnis pada bisnis penjualan buah segar yang berada di daerah Jl. Otto Iskandar Dinata (Otista), Jakarta Timur dan sebagai referensi untuk pengambilan keputusan terhadap strategi bisnis penjualan buah segar di Toko Buah pada masa yang akan datang. Strategi bisnis dirumuskan melalui analisis Strength, Weakness, Opportunity, Threat (SWOT) yang selanjutnya dituangkan dalam metode analisis Internal Factor Evaluation (IFE) dan External Factor Evaluation (EFE). Dari hasil IFE dan EFE, dikombinasikan ke dalam analisis Internal Eksternal (IE) untuk menentukan strategi yang sesuai dengan berfokus pada kekuatan internal dan pengelolaan ancaman eksternal. Dari hasil analisis IE diperoleh strategi intensifikasi. Selanjutnya, dilakukan analisis Competitive Profile Matrix (CPM) untuk mengetahui kekuatan pesaing utama. Terakhir, ditutup dengan analisis Quantitative Strategic Planning Matrix (QSPM) sebagai acuan dalam menentukan rencana strategi yang tepat. Berdasarkan analisis tersebut dihasilkan strategi yang tepat untuk Toko Buah XYZ di Otista adalah penetrasi pasar.
Co-Authors Agnes Valentine Alfiana, Putri Amalia Amalia Rosdiana Aqsa Fadillah Azyumardi Azra Berintus Naibaho Bian Alip Maulana Bunga Barleana Hapsari Devi Puspitasari Dita Ramadhanty Dwiky Krisyunianto Fitriyani Grace Joanca Habibah Jannah Hapsari, Bunga Barleana Hidayatullah Dian Pambudi Justika Hanifah Haq Mas'ula, Noviana Dwi Michael Jordy Muhammad Irfan Hertanto Netania Emilisa Netania Emilisa Putri Amalia Alfiana Razikah Amalia Rizky Aditya Dharm Ruth Patricia Safia Fatma Sovian, Muhamad Sovian Ilham Survia, Desty Syelma Ramanidya Tessalonika Magdalena Roretta Teuku Daffa Barisfallah Vidia Amellia Wildan Rudi Ramdani Zagita Ayu Ramadhany Harsoono