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All Journal JURNAL TEKNIK HIDRAULIK juremi: jurnal riset ekonomi The International Journal of Education Management and Sociology E-JRM Jurnal Pengabdian Bersama Masyarakat Indonesia Jurnal Ekonomi, Bisnis, dan Humaniora Jurnal Internasional Ardhi: Jurnal Pengabdian dalam Negri Jurnal Pengabdian, Riset, Kreativitas, Inovasi, dan Teknologi Tepat Guna (Parikesit) Aksi Kita: Jurnal Pengabdian Kepada Masyarakat
Nur Azis
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Physics Public Health Social Sciences Other

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Journal : E-JRM

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Pengaruh Produk, Metode Pembayaran, Kualitas Layanan Dan Kualitas Situs Web Terhadap Kepuasan Pelanggan E-Commerce Shopee Pada Mahasiswa Universitas Islam Malang Nur Azis; Agus Widarko; Mohammad Rizal
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 11 No. 22 Februari 2022
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to examine and explain the effect of products, payment methods, service quality, and website quality, on e-commerce shopee customer satisfaction at the Malang Islamic University students. This research belongs to the type of associative analysis research with a quantitative approach. The method used is multiple linear regression. The sampling technique used the Slovin formula with the calculation results of 100 samples. To solve the problem in this study using SPSS assistance with validity test, reliability test, normality test, multiple linear regression analysis, multicollinearity test, heteroscedasticity test, F test, and t test. The results showed that the product, payment method, service quality, and website quality variables simultaneously had an effect on customer satisfaction. And there is a partial effect between product variables and website quality, on customer satisfaction. As well as payment methods and service quality there is no partial influence on customer satisfaction. Keywords: Product, Payment Method, Service Quality, Website Quality, Customer Satisfaction 
Co-Authors Achmad Mulyana Andika Mawa Rizki Aries Sundoro Azzam Rafif Santoso Bayu Aji Handoko Cahyo Wulandari Choerul Fakih Daspar F. X. Suryadi Fiqih Maria Rabiatul Hariroh Gesti Nola Salsabila indra setya putra John Hery Laila Mei Marwadani Lesna Purnawan Moch Fachri Mohammad Rizal Muhammad Kosim Nining Yuningsih Novi Fitria Hermiati Nurmala Prasetyo Hari Sandi Rika Nurhidayah Risanto Darmawan Tri Wahyu Wiryawan Waldy Iskandar Putra Widarko, Agus winda aprilia Windi Windi WULANDARI Yudi Irawan Chandra