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All Journal Jurnal Bahana Manajemen Pendidikan QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Tadbir : Jurnal Studi Manajemen Pendidikan Syntax Literate: Jurnal Ilmiah Indonesia CogITo Smart Journal Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business Jurnal Mantik JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Management Studies and Entrepreneurship Journal (MSEJ) Aksara: Jurnal Ilmu Pendidikan Nonformal Daengku: Journal of Humanities and Social Sciences Innovation Jurnal Ekonomi Jurnal Multidisiplin Madani (MUDIMA) Paradoks : Jurnal Ilmu Ekonomi Klabat Journal of Management Advances: Jurnal Ekonomi & Bisnis JER International Journal of Economics and Management Research
Ronny Hansje Walean
Fakultas Ekonomi Dan Bisnis, Universitas Klabat, Manado, Indonesia
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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An Exploratory Analysis of Determining Factors Influencing Student Satisfaction with Postgraduate Program Services Daysi Fikka Kelejan; Ronny H. Walean; Tonny Irianto Soewignyo; Deske W. Mandagi
QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama Vol 14 No 1 (2022): Qalamuna - Jurnal Pendidikan, Sosial, dan Agama
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/qalamuna.v14i1.4162

Abstract

This research aims to investigate the determinants influencing postgraduate student satisfaction with postgraduate program services. The study employs a combination of qualitative and quantitative methodologies. Initially, in-depth interviews were conducted with 11 actively enrolled postgraduate students, followed by a survey distributed to 90 current postgraduate students at Universitas Klabat. The collected data underwent exploratory factor analysis (EFA) using principal component analysis, facilitating the identification of factors affecting graduate student satisfaction. The findings reveal that several crucial factors significantly contribute to postgraduate student satisfaction, including institutional excellence, program enrichment, faculty characteristics, and the quality of the learning environment. The outcomes of the data analysis underscore the nuanced interplay of these elements, emphasizing their substantial influence on the satisfaction levels of students enrolled in graduate programs.
CONTRIBUTING FACTORS OF INTEREST IN THE SELECTION OF SHOPPING MALLS Ronny H. Walean; Frandy Walean; Yeane Koyongian
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The study's aim was to pinpoint the variables that went into choosing Manado's shopping centers. Two hundred and ten respondents answered a self-made questionnaire  to determine the factors influencing the choice of shopping mall, a survey and an in-depth interview were both done. The result of the in-depth interviews yielded 31 factors, which were utilized to generate a 29-item questionnaire. Using exploratory factor analysis and primary factor extraction, four factors clustered the 29 items.  Facilities, design and product, location, and channels are four factors that emerge as the contributing factors in choice of shopping centers. Facilities have the highest variance, whereas channels have the lowest variance, which helps to explain the selection of shopping malls. There is no significant relationship between gender and selection of retail centers. The results of the study will aid shopping center owners and retail marketers in understanding why people choose to shop at malls. They can develop their plans for shopping malls based on these pillars
Structural Equation Modeling in E-Commerce Application Users: Case Study of Shopee Ronny H. Walean; Douglass Rasuh; Cliford R. Ratulangi
CogITo Smart Journal Vol. 10 No. 1 (2024): Cogito Smart Journal
Publisher : Fakultas Ilmu Komputer, Universitas Klabat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31154/cogito.v10i1.622.464-477

Abstract

In line with current developments, especially advances in technology that are increasingly advancing, it facilitates all community activities in buying and selling goods, with the existence of e-commerce now people no longer need to go directly to the store to make these transactions. One of the e-commerce applications that are widely used today is a platform for shopping on the internet called Shopee which is easy to use. This study aims to see what factors are included in the form of acceptance by users of e-commerce applications, especially at Shopee, using Davis' (1989) Technology Acceptance Model (TAM) methodology. In this study, the analysis was conducted on 220 respondents who often or have used the Shopee application using the SEM PLS data analysis tool and a quantitative approach with the SmartPLS application. The results demonstrate the pathway through which users' attitudes toward usage are shaped by their perceptions of usefulness and ease of use, subsequently influencing their behavioral intentions, and ultimately impacting their actual usage behavior on the e-commerce application, namely Shopee. This study comprehensively elucidates the interrelationship among each Technology Acceptance Model (TAM) variable examined. Overall, the application of TAM in investigating the use of Shopee is validated through the findings of this study
Analisis bibliometrik manajemen pembelajaran digital Ronny Walean; Yeane Koyongian; Frandy Walean
Jurnal Bahana Manajemen Pendidikan Vol 13, No 1 (2024): Volume 13 Nomor 1 Tahun 2024
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jbmp.v13i1.128231

Abstract

Pengintegrasian manajemen pembelajaran dengan teknologi digital menjadi fokus penting dalam pengembangan pendidikan di era digital. Namun, penelitian yang secara langsung menghubungkan kedua domain ini masih terbatas. Penelitian ini bertujuan untuk menganalisis tren penelitian terkait manajemen pembelajaran digital dalam konteks pendidikan untuk memahami keragaman fokus dan integrasi antara kedua domain tersebut. Pendekatan bibliometrik digunakan untuk menganalisis klaster dan tren dalam literatur terkait. Hasil analisis menunjukkan bahwa meskipun manajemen pembelajaran menjadi fokus utama, penelitian yang secara langsung menggabungkan manajemen pembelajaran dengan pembelajaran digital masih minim. Hal ini menunjukkan perlunya peningkatan kesadaran dan penelitian yang lebih aktif dalam mengintegrasikan konsep ini. Sebagai rekomendasi, para peneliti dan praktisi pendidikan perlu memperkaya wawasan dalam bidang ini untuk mengembangkan strategi pembelajaran yang inovatif dan adaptif. Kesimpulannya, integrasi antara manajemen pembelajaran dan pembelajaran digital menjadi kunci untuk meningkatkan kualitas pendidikan di era digital.
Factors that influence thrift product online purchasing decisions Walean, Ronny; Lumeno, Kimberly; Lendo, Patricia
Jurnal Mantik Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i1.5090

Abstract

Factors that influence the decision to purchase online thrift products. The aim of this research is to find out which factors are most prominent in influencing the decision to purchase online thrift products and the data collection method is to first conduct interviews with ten people who usually shop for thrift products online and after that identify them in the sample using a questionnaire and to method analysis uses factor analysis. The factor analysis used is exploratory factor analysis. Exploratory factor analysis or main component analysis is a factor analysis technique in which some of the factors that will be formed are like determinants that cannot be determined before the analysis is carried out. From the existing results, the twenty-six statements measured can be simplified or concluded that there are three factors that are more prominent and influence the decision to purchase online thrift products
Impact of Product Quality, Price, and Promotional Activities on Consumer’s Purchase Decision on a Non-Subsidized NPK Fertilizer Market Leading Brand: Purchase Interest as a Mediator Ronny Hansje Walean; Deny Indra Pratama
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 4 No. 4 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku2685

Abstract

This study investigates the influence of product quality, price, and promotional activities on the choices made while purchasing a market leading, non-subsidized NPK fertilizer brand in Indonesia. There is less study on agricultural marketing before this research. The study specifically looks at how purchase interest plays a role in mediating these factors. A total of 231 customers participated in an online survey, and the data obtained were evaluated using the SmartPLS software. The results indicate that the quality and price of a product have a substantial impact on the level of interest in making a purchase, which subsequently has a considerable influence on the final choice to make the buy. Curiously, there is a direct relationship between pricing and the level of interest in making a purchase. This emphasizes that this market leading NPK fertilizer brand is perceived as a product of great worth by the buyer. However, promotional activities have a minimal impact on the choice to purchase and only a weak connection with the level of interest in buying. The findings highlight the significance of purchase interest as a crucial element in the consumer's journey towards making a purchase, surpassing the impact of promotional tactics employed by leading fertilizer brands in the market. The study offers significant insights for manufacturers and policymakers in Indonesia, emphasizing the importance of prioritizing product quality and pricing strategies to improve customer interest and stimulate purchasing decisions.
Service Quality, Product Quality, Customer Satisfaction and Brand Loyalty in E-Commerce: Interplay and Mediation Analysis Ronny H. Walean; Noufer A. Tumbelaka; Nadia C. G. Tumober; Deske W. Mandagi
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13362

Abstract

This study examines the relationships between product quality, service quality, customer satisfaction, and brand loyalty within the context of e-commerce, with a specific focus on Shopee, a leading e-commerce platform in Southeast Asia. Using a cross-sectional survey design, the research examines the impact of two exogenous variables—product quality and service quality—on customer satisfaction, as well as the mediating role of customer satisfaction in influencing brand loyalty. The research was conducted with 220 respondents and analyzed through Structural Equation Modeling (SEM) using SmartPLS. The findings reveal that both product quality and service quality significantly influence customer satisfaction. However, service quality alone does not have a direct effect on brand loyalty. Importantly, customer satisfaction plays a critical mediating role, especially between service quality and brand loyalty. These results highlight the importance of enhancing customer satisfaction to foster brand loyalty, offering valuable insights for businesses seeking to improve their service offerings and strengthen customer loyalty. The study suggests that companies should prioritize customer satisfaction as a key mediator in their service and quality strategies.
Structural Equation Modeling in Purchasing Decision : Study Case of Mixue Ice Cream and Tea Walean, Ronny Hansje; Tangkudung, Elisabeth Fransisca
Daengku: Journal of Humanities and Social Sciences Innovation Vol. 4 No. 6 (2024)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.daengku2907

Abstract

In the era of increasingly fierce market competition, a deep understanding of the factors that influence consumer purchasing decisions is key to the success of a company or business actor. This study aims to investigate the effect of positioning, price perception, and brand image on customer satisfaction and its impact on purchasing decisions for Mixue Ice Cream and Tea consumers. The research method used is descriptive quantitative, collecting primary data through questionnaires distributed to respondents and using secondary data as support. The population of this study was Mixue Ice Cream and Tea consumers, with a sample of 270 respondents selected using a purposive sampling method. The data were analyzed using the smartPLS version 4.0 program to obtain respondents' descriptions, data frequency distribution, outer and inner model test results, determination, and hypotheses. The analysis results show that positioning, price perception, and brand image have a significant effect on customer satisfaction by 75%. Based on the study's results, the three exogenous variables, namely positioning, price perception, and brand image, and one intervening variable, namely customer satisfaction, have a significant effect on the endogenous variable, namely purchasing decisions by 73% with a significance level of α = 5%. Through this research, it provides significant insight for business people in paying attention to the quality of products or services to attract consumer attention and satisfaction, so that a perception of positioning is formed in the minds of consumers and can increase retention of purchasing decisions.
Faktor-faktor Penentu Keputusan Pemilihan Shopping Malls Generasi Milenial Walean, Ronny H.; Laoh, Jangs; Kawuwung, Lovimaci Jean
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4429

Abstract

Penelitian ini bertujuan untuk mengidentifikasi faktor-faktor yang berkontribusi dalam pemilihan mall berdasarkan perspektif dari kaum milenial. Menggunakan metode deep interview kepada dua belas orang yang termasuk generasi milenial yang terbiasa datang ke mall paling tidak seminggu sekali untuk mengetahui faktor apa yang dapat mempengaruhi generasi milenial dalam pemilihan pusat perbelanjaan, dan beberapa sudut pandang dari generasi milenial ini telah diidentifikasi dengan pengambilan sampel melalui kuesioner skala likert sejumlah 163 responden kepada laki laki dan perempuan. Analisa data menggunakan teknik Exploratory faktor analisis dengan metode Principal Component Analysis dan Menghasilkan 8 faktor yaitu Pelayanan, Faktor Internal, Solusi Satu Atap, Kenyamanan, Ekslusifitas Tempat, Kemudahan Akses, Harga. Pelayanan merupakan faktor yang memiliki nilai cronbach’s Alpha tertinggi dan hasil uji independent t-test menunjukkan bahwa tidak ada perbedaan signifikan antara laki-laki dan perempuan dalam keputusan untuk pergi ke mall berdasarkan perspektif dari kaum milenial. Kata Kunci : ShoppingMalls, Generasi Milenial, Service, Faktor Internal
Analisis Penerapan Sistem Informasi Ppdb Online Dengan Menggunakan Model Kesuksesan Delone Dan Mclean Walean, Ronny H.; Supit, Natalia Cindy Christine
SEIKO : Journal of Management & Business Vol 6, No 2 (2023): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.4248

Abstract

Penelitian ini mengusulkan dan menguji sistem informasi PPDB online dengan menggunakan Model Kesuksesan DeLone dan McLean dalam enam variabel yang saling bergantung satu sama lain yaitu kualitas sistem (system quality), kualitas informasi (information quality), kualitas layanan (service quality), penggunaan (use), kepuasan pelanggan (user satisfaction), dan manfaat bersih (net benefits). Secara khusus, penelitian ini menganalisa pengaruh kualitas sistem (system quality), kualitas informasi (information quality), kualitas layanan (service quality) terhadap penggunaan (use) dan kepuasan pengguna (user satisfaction), pengaruh penggunaan (use) dan kepuasan pengguna (user satisfaction) terhadap manfaat bersih (net benefits) pada sistem informasi PPDB online. Data berbasis survei cross-sectional, yang difasilitasi melalui metode online yang dikelola sendiri dalam bentuk formulir google, dilakukan di antara sampel Kepala Sekolah Dasar atau operator sekolah sebagai panitia PPDB sekolah yang telah memanfaatkan layanan sistem informasi PPDB online yang disediakan oleh Dinas Pendidikan Kabupaten Minahasa Utara. Metode sampling yang digunakan adalah random sampling atau penarikan sampel acak. Teknik sampling yang digunakan adalah nonprobability sampling - purposive sampling, yaitu pemilihan sampel yang sesuai dengan kriteria yang telah ditentukan oleh peneliti. Data yang terkumpul dianalisis melalui pemanfaatan teknik Structural Equation Modeling (SEM), memanfaatkan platform perangkat lunak SPSS dan SmartPLS. Hasil temuan dari analisa penerapan sistem informasi PPDB online dengan menggunakan model kesuksesan DeLone dan McLean menunjukkan bahwa terdapat empat hipotesis yang diterima dan lima hipotesis yang ditolak. Hipotesis yang diterima diantaranya kualitas informasi (information quality) berpengaruh positif dan signifikan terhadap penggunaan (use); kualitas layanan (service quality) berpengaruh positif dan signifikan terhadap kepuasan pengguna (user satisfaction); penggunaan (use) berpengaruh positif dan signifikan terhadap kepuasan pengguna (user satisfaction); dan kepuasan pengguna (user satisfaction) berpengaruh positif dan signifikan terhadap manfaat bersih (net benefits). Sedangkan, hipotesis yang ditolak yaitu kualitas sistem (system quality) dan kualitas layanan (service quality) tidak berpengaruh positif dan signifikan terhadap penggunaan (use); kualitas informasi (information quality) dan kualitas sistem (system quality) tidak berpengaruh positif dan signifikan terhadap kepuasan pelanggan (user satisfaction), serta penggunaan (use) tidak berpengaruh positif dan signifikan terhadap manfaat bersih (net benefits). Pada Akhirnya, implikasi dari penelitian ini sebagai bukti keberhasilan dari penerapan sistem informasi PPDB online yang dapat memberikan manfaat bagi organisasi dalam pengelolaan data dengan menggunakan teknologi informasi (TI) yang lebih cepat, akurat, efektif, efisien, transparan, terintegrasi, dan akuntabel serta meningkatkan kinerja sumber daya manusia dalam suatu organisasi yang lebih berkualitas. Kata Kunci: sistem informasi PPDB online, model kesuksesan DeLone dan McLean, kualitas sistem, kualitas informasi, kualitas layanan, penggunaan, kepuasan pengguna, manfaat bersih.
Co-Authors Christian G. Siwy Cliford R. Ratulangi Cryzelda Minerva Lumbantoruan Daysi Fikka Kelejan Delli Sabudu Deny Indra Pratama Deske W. Mandagi Douglass Rasuh Dungus, Jane Evelyn Natalie Karwur Fibrillya Priskila Moreen Soputan Frandy Melvin Walean Gerungan, Citra Adriana Hotmauli Harianja Juhenwils Talumantak Kawuwung, Lovimaci Jean Laoh, Jangs Lendo, Patricia Leonard Stiefen Mumek Leonard Stiefen Mumek Lumeno, Kimberly Mantiri, Anggun Tryuda Ninggrum Marni Roring Marselina Lay Rihi Nadia C. G. Tumober Nomleni, Biliam Abiyut Noufer A. Tumbelaka Paula Sumarandak Rantung, Nancy Margaretha Salainti, Shane Stephen Dylan Shapely Ambalao Sharon Kumaratih Dewi Wardoyo Supatman, Ernando R. Supit, Natalia Cindy Christine Tangkudung, Elisabeth Fransisca Timbuleng, Chrivana O. Tonny Irianto Soewignyo Walean, Frandy Yeane Koyongian