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All Journal IPTEK Journal of Proceedings Series ENGINEERING PERFORMA : Media Ilmiah Teknik Industri Jurnal Intake : Jurnal Penelitian Ilmu Teknik dan Terapan Jurnal Teknologi dan Manajemen Industri Pawon: Jurnal Arsitektur Journal of Sustainable Technology and Applied Science Action Research Literate (ARL) E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Valtech
Ellysa Nursanti
Institut Teknologi Nasional Malang
Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Social Sciences Other

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Journal : Journal of Sustainable Technology and Applied Science

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STRATEGY OF OPERATIONAL RISK MANAGEMENT AT PT XYZ Mambuhu, Eko; Achmadi, Fuad; Nursanti, Ellysa
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 4 No. 2 (2023): Journal of Sustainable Technology and Applied Science, November 2023
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v4i2.6242

Abstract

In the context of an organisation/company or business, operational scope is very important, including all risks. PT XYZ continues to demonstrate performance metrics with a compliance rate of less than 100% in the conduct of its business and is considered a risk in the Company's operational framework. Therefore, the purpose of this research is to propose improvement or control solutions to reduce operational risk and recommend the risk management ISO 31000 version of treatment. In principle, 2 (two) calculation steps were performed in this study, namely before and after providing repair solutions. The methods used are Failure Modes and Effects Analysis (FMEA) and risk matrix, Pareto charts are used to rank risks from highest to lowest, and fishbone diagrams to analyze repair solutions. As a result, the total risk score becomes R8 = 2.40 to 1.60, followed by a decrease from R2 = 0.96 to 0.16, R1 = 0.36 to 0.24, R6 = 0.108 to 0.03, R7 = 0.108 to 0.03, R4 = 0.096 to 0.02, R3 = 0.06 to 0.02 and R5 = 0.036 to 0.02. From the categorization of the risk matrix there is then also a decrease in impact which originally had 5 (five) low risk categories to 6 (six) risks, then 1 (one) medium risk and the remaining 1 (one) extreme risk. In accordance with ISO 31000:2018 risk management recommendations that risk before control, namely accepting risk is applied to 5 (five) risks, risk mitigation is applied to 1 (one) risk, avoiding risk is applied to 2 (two) risks. Risk after control, namely accepting risk is applied to 6 (six) risks, risk mitigation is applied to 1 (one) risk and risk avoidance is applied to 1 (one) risk.
ANALYSIS OF STUDENT SERVICE QUALITY WITH SERVQUAL METHOD, QFD, AND CONTINUOUS IMPROVEMENT Susanto, Andri; Nursanti, Ellysa; Vitasari, Prima
Journal of Sustainable Technology and Applied Science (JSTAS) Vol. 5 No. 2 (2024): Journal of Sustainable Technology and Applied Science, November 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Institut Teknologi Nasional (ITN) Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jstas.v5i2.7130

Abstract

Sekolah Tinggi Teknik (STT) Malang is one of College in Malang City. Service quality problems that students complain about include academic services, wi-fi facilities, and facility issues. This study aims to determine the current student service mapping with the SERVQUAL method, applicative suggestions based on the QFD method, and service improvements based on continuous improvement methods. The research was conducted by distributing questionnaires randomly to 250 students. The results showed that the attributes of adequate motorcycle parking space, wifi/internet facilities, the ease of students submitting academic complaints, and the ease of submitting complaints on facilities were the main priorities for improvement. The main priority for improvement is educational services, such as providing face-to-face facilities and online media for submitting academic complaints.
Co-Authors Abraham Lomi Agus Syamsudin Al-Kholis, Hendra Nurjaya Ali Mahmudi Andri Susanto Anggray Ivie Sakara Arviezabil Yusuf Avief, R. M. Suaidy Ayudya Mahendaringratry Bambang Priambodo Bogar, Deby Siska Briyan N.S. Catur Kusbiantoro D. P. Anugrahing Hapsari Danar Rahadian Dayal Gustopo Devi Hayu Indrianti Dharsono, Wardhana Wahyu Dhayal Gustopo Diana Tri Septiani Dimas Indra Laksmana Dwi Wiyono Emmalia Adriantantri Febry, Timotius Fourry Handoko Fuad Achmadi Gustopo, Dayal Hapsari, D. P. Anugrahing Heksa Galuh Heksa Galuh W Hendra Nurjaya Al-Kholis Ida Bagus Suardika Iftitah Ruwana Ignatius Endar N Indrianti, Devi Hayu Jayabalan, Sudharsan Julianus Hutabarat L. A., ST Salmia Lolyka Dewi Indrasari Mambuhu, Eko Maranatha Wijayaningtyas Maria Istiqoma Mariza Kertaningtyas Mohammad Fadli Perdana Mualifi Usman Mualifi Usman Muhamad Ibnu Baha Udin N, Ignatius Endar Nusa Sebayang Oktarina, Nindya Oktavianto, Iwan Perdana, Mohammad Fadli Prayoga, Yanuar Angga Prima Vitasari Putu Verdika Qorina Ulil Azmi R. M. Suaidy Avief Rahadian, Danar Rina Intan Purnama riwayati triswanti Rizal Rahman Salmia L.A., ST Sibut Sibut Sibut Silvina Ambarwati Sri Wulan R ST Salmia L. A. ST Salmia L.A. Sumanto Sutrisno Harianto Syamsudin, Agus Thomas Priyasmanu Usman, Mualifi Verdika, Putu Wiyono, Dwi Yanuar Angga Prayoga