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Analisis Manajemen Risiko Aplikasi Customer Operational Center (COC) dengan Menggunakan Metode Nist Sp 800-30: Studi Kasus Pt.Telkom Jakarta Barat Eva; Badie Uddin
Reslaj: Religion Education Social Laa Roiba Journal Vol. 7 No. 7 (2025): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v7i7.8091

Abstract

The Customer Operational Center (COC) information system at PT Telkom has a strategic role in supporting customer service operations, especially in the West Jakarta area. However, the existence of risks that can affect the performance of thisapplication is a challenge that must be managed properly. This research aims to analyze risk management in COC applications using the NIST SP 800-30 approach, a widely recognized method for information technology risk assessment. The research methodology includes asset identification, threats, vulnerabilities, and impact analysis on COC applications. Data was collected through interviews with the operational team, document review, and direct observation of the application work process. The analysis results show several main risks, including disruption to data integrity, the threat of cyber attacks, and the potential for application downtime that could disrupt customer service. Risk mitigation strategies are proposed based on the evaluation results, including implementation of technical controls, information security policies, and increased user awareness. Using the NIST SP 800-30 approach, this research provides systematic insights to increase the resilience of COC applications to risk, as well as supporting operational sustainability and customer service at PT Telkom West Jakarta. It is hoped that these findings can be a practical guide for companies in managing information technology risks on similar platforms.
Co-Authors Abel Maulid Kurniawan Agustinus Aminatuz Zuhroh Anggara, Angriawan Arlina Aulia Nur Rahma, Aulia Nur Badie Uddin Bhetaria cantika Diha, Hamjah Hastuti, Arti Hifzhan Indradewa, Rhian Jannah, Siti Zainabul Magnus A.M Moh. Ilham Muhammad Haekal Yunus Naibaho , Dameria Neli Nurlaela, Raden Siti Nurmin Pratama, Rahmat Putra Priyanto Putraidi, Karyawan Sahabuddin, Dewi Hardiyanti Setiawati, Mira Afrilia Simanjuntak , Darmawati Simbolon , Bernadetta Anita Jerry Siti Nurhalimah SULASTRI Tantri Zalfa, Detya