Article Per Year (5 Year)
p-Index From 2020 - 2025
2.386
P-Index
This Author published in this journals
All Journal Sainstek Jurnal Teknik Prosiding Semnastek Jurnal Intelektualita: Keislaman, Sosial, dan Sains JURNAL PENGABDIAN KEPADA MASYARAKAT Prosiding Forum Studi Transportasi Antar Perguruan Tinggi Cosmogov: Jurnal Ilmu Pemerintahan Jurnal BALIRESO FROPIL (Forum Profesional Teknik Sipil) Ilomata International Journal of Social Science Composite Journal Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Vokasi Keteknikan
Fadly Achmad
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Transportation Other

Published : 24 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Ilomata International Journal of Social Science

 1 
The Influence of Service Standards and Work Culture on Customer Satisfaction through Employee Performance : (Case Study on Public Services Recognition of Information Security Consulting Institutions and Certification Institutions at BSSN) Achmad, Fadly; Riau, Dwi Putranto; Akadira, Tora
Ilomata International Journal of Social Science Vol. 6 No. 2 (2025): April 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i2.1701

Abstract

This study examines the impact of service standards and work culture on customer satisfaction through employee performance in recognition of Information Security Consulting Institutions and Certification Institutions service at BSSN. The novelty of this research lies in the composition of variables and models used. Previous studies have analyzed the relationship between service standards, work culture, and customer satisfaction, indicating that both factors positively influence customer satisfaction and employee performance. However, no similar research has been conducted at BSSN, making this study valuable for policy improvements to enhance customer satisfaction through better service standards and provider performance. This research employs a quantitative method using primary data collected from questionnaires distributed to 70 respondents who use BSSN services. Data analysis uses variance-based SEM (PLS) with SMART PLS 3.0. The findings reveal that service standards, work culture, and employee performance positively influence customer satisfaction. All hypotheses are accepted, confirming that service standards and work culture, both individually and simultaneously, positively impact employee performance and customer satisfaction.
Co-Authors abdul Djou Agung, Riski Dewa Ahmad Rifqi Asrib Akadira, Tora Aldo, Rivaldo Inaku Alkam, Moh. Alkam Amala, Ikdal Amir, Nur Hikmah Ardhy Prathama Arfan Utiarahman Arfin Sudirman Arip Mulyanto Attamimi, Mohamad Faldi Azhar Balu, Rasyid Desei, Frice Dolly Indra Eko Prasetiyo Frice L Desei Frice L. Desei, Frice L. Husain Syam Imran Kaaba Indriati Martha Patuti Kholil, Syukur lilis nurhayati Mukarramah, Rifqatul Ria Defriyanti Ali Riau, Dwi Putranto Riskiyanto Maksud, Riskiyanto Sampurna, Ahmad Satma, Satma