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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Jurnal Public Administration, Business, and Rural Development Planning
Yasmeardi, F. Yasmeardi
Sekolah Tinggi Ilmu Administrasi LPPN Padang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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TINGKAT KEPUASAN PASIEN TERHADAP TENAGA KESEHATAN DALAM MEMBERIKAN LAYANAN DI PUSKESMAS MANDIANGIN KOTA BUKITTINGGI Siti Mutia Kosassy; Adelse Prima Mulya; F. Yasmeardi
Jurnal Public Administration, Business and Rural Develoment Planning Vol 2 No 1 (2020): Jurnal Public Administration, Buisness and Rural Development Planning
Publisher : Jurnal Public Administration, Business and Rural Development Planning

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Abstract

One of the quality health services from the health center can be measured by knowing patient satisfaction with the service. For Puskesmas Mandiangin Bukittinggi City, patient satisfaction is very important, considering the vision of this Puskesmas is to make Mandiangin District Health Center as a prime health service unit, equitable and affordable by the community to support the achievement of optimal health degrees. The purpose of this study was to determine patient satisfaction with the performance of health services at the clinic by measuring the level of patient satisfaction. This research is a descriptive study, to see a picture of patient satisfaction in the Mandiangin District Health Center which was conducted in August - October 2019. The population in the study was outpatients in the Puskesmas Mandiangin Bukittinggi District Health Center. The level of patient satisfaction was measured by the servqual method by conducting interviews with 73 patients at the public health center. Each statement was scored using the 1-4 Likert scale. In this study, the majority of respondents were satisfied with the service of health workers (doctors and nurses) at the public health clinic at Puskesmas Mandiangin (71.2%). The empathy dimension has a high percentage (75.3%). While responsiveness has a lower presentation compared to other dimensions (64.4%). The highest patient satisfaction value in each dimension namely; Nurse appearance (3.71), doctor's presence on time (3.71), nurse answers patient's questions clearly (3.64), patient believes in the medicine given by doctor (3.77) and doctor is able to communicate well with patients (3,81). Puskesmas Mandiangin needs to maintain and improve existing achievements. Some things that need to be taken into consideration to be further improved include the presence and skills of doctors at the clinic, the speed at which doctors solve problems, nurses 'experiences and nurses' attention to being good listeners.
PENGARUH PELAYANAN TERHADAP EFEKTIFITAS KERJA PADA KANTOR KECAMATAN PADANG BARAT KOTA PADANG Fitma Windra Saogo; F Yasmeardi; Marzalisman Marzalisman
Jurnal Public Administration, Business and Rural Develoment Planning Vol 4 No 2 (2022): Jurnal Public Administration, Business and Rural Development Planning
Publisher : Jurnal Public Administration, Business and Rural Development Planning

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Adapun tujuan penelitian yang dilkasanakan ialah : 1.Untuk mengetahui berapa besar tingkat pelayanan Kantor Camat Padang Barat.2. Untuk mengetahui berapa besar tingkat Efektifitas Kerja Pegawai Kantor Camat Padang Barat.3. Untuk mengetahui bagaimana Pengaruh Pelayanan Terhadap Efektfitas Kerja Kantor Camat Padang Barat. Untuk itu penulis menggunakan metode penelitian pendekatan kuantitatif. Hasil penelitian memberikan kesimpulan sebagai berikut : 1.Secara total 5 indikator yang digunakan untuk mengukur pelayanan menghasilkan akumulasi rata-rata skor sebesar 4,78 dengan pencapaian persentase TCR mencapai 82,17%. Jadi dari tabel TCR tersebut didapatkan angka tertinggi sebesar 75,58%, artinya pegawai kantor Camat Padang Barat memperoleh pelayanan yang baik, 2.Secara total 4 indikator yang digunakan untuk mengukur Efektifitas Kerja menghasilkan akumulasi rata-rata skor sebesar 4,74 dengan pencapaian responden TCR mencapai 65,48%.Jadi dari data tabel TCR tersebut didapatkan angka tertinggi sebesar 65,48%, artinya pegawai Kantor Camat Padang Barat memperoleh Efektifitas Kerja yang baik, melalui uji Y=a+bX diperoleh y=13,790+0,502 (Pelayanan) ini menunjukkan adanya hubungan positif yang dihasilkan oleh Pelayanan terhadap Efektfitas Kerja. Artinya apabila Pelayanan (X) ditingkatkan sebesar 1 point maka akan memberikan pengaruh terhadap Efektifitas Kerja sebesar 13,790+0,502. 3. Berdasarkan tabel diatas , dapat dijelaskan bahwa nilai rXY adalah 0,478. ini menunjukan pengaruh antara pelayanan terhadap efektifitas kerja terdapat hubungan yang sedang, dimana interprestasi kefisien korelasi antara 0,50-5,99, dengan tingkat signifikansi lebih dari < 0,005 yaitu 0,003. Dari hasil uji koefisien penentu melalui SPSS 22,0, nilai Koefisiensi Determinant (R-Square) pengaruh pelayanan terhadap efektifitas Kerja sebesar 59,8%. Sedangkan sisanya 29,8% dipengaruhi oleh faktor lain yang tidak termasuk dalam variabel penelitian. Ini menggambarkan terdapat pengaruh yang signifikan antara pelayanan terhadap efektifitas Kerja dengan menggunakan uji satu arah sehingga didapat hasil Ho ditolak dan Ha diterima.
PENERAPAN GOOD GOVERNANCE DALAM PELAKSANAAN PEMBANGUNAN DI NAGARI TANJUNG BONAI AUR KECAMATAN SUMPUR KUDUS KABUPATEN SIJUNJUNG F Yasmeardi; Rini Parmila Yanti; Salma Rani Fitri
Jurnal Public Administration, Business and Rural Develoment Planning Vol 5 No 2 (2023): Jurnal Public Administration, Business and Rural Development Planning
Publisher : Jurnal Public Administration, Business and Rural Development Planning

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Abstract

The purpose of this research is to find out how development is carried out in Nagari Tanjung Bonai Aur and to find out the application of good governance in implementing development in Nagari Tanjung Bonai Aur. Based on the results of the study it can be concluded that, 1) Good governance in Nagari tanjung bonai aur still faces several irregularities such as accountability in the form of budget realization reports not being provided to the community, community participation that is less active in development both in musrembang activities and in mutual cooperation. 2) In the implementation of development in the Nagari Tanjung Bonai Aur it can be achieved well, although there are still obstacles such as budget constraints and difficulties in land acquisition. 3). It can be said that the implementation of good governance in Nagari Tanjung Bonai Aur has been carried out well even though it has not been maximized, because in the implementation of development in Nagari Tanjung Bonai Aur the guardian of the Nagari directly involved in surveying the development needed by the people in Nagari Tanjung Bonai Aur, the survey was carried out throughout jorong in nagari tanjung bonai aur, in the implementation of development it has involved all existing elements, in the development carried out it is really what is needed by the community which has been stated in the RKP and is guided by the references to the laws that regulate it
Co-Authors Adelse Prima Mulya Dian Oldison Dian Rizke Dian Rizke Dian Rizke Emilza Putri Eva Suryany Feni Ramadhani Fitma Windra Saogo Jufrizal Kurniawan KOSASSY, SITI OSA Maiyulnita - Marzalisman Marzalisman Mellati Mandasari Nasrizal - Nasrizal . Nasrizal Nasrizal Naufal Raid Niko Fernando Pathul Arifin Salma Rani Fitri Sinta Westika Putri Siti Mutia Kosassy Yenni Jufri Yull Hartono