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All Journal Sains Medisina Majalah Cendekia Mengabdi Jurnal Farmasi SYIFA Jurnal Pengabdian Masyarakat Wadah Publikasi Cendekia Thrive Health Science Journal
Tusshaleha, Lelie Amalia
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Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Relationship Between Waiting Time for Compounded and Non-Compounded Prescriptions and Patient Satisfaction in an Outpatient Pharmacy Ocayana, Baiq Tia; Tusshaleha, Lelie Amalia; Bayani, Faizul
THRIVE Health Science Journal Vol. 3 No. 1 (2026): March
Publisher : Balai Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56566/thrive.v3i1.649

Abstract

Efficient pharmaceutical services are essential in hospitals to ensure patient satisfaction and improve healthcare outcomes. Prescription waiting time, both compounded and non-compounded, is a critical indicator of pharmacy service quality. This study aimed to analyze the relationship between prescription waiting times and patient satisfaction at the outpatient pharmacy of RSUD Awet Muda Narmada. Using a correlational analytic design with a cross-sectional approach, 100 patients were selected through accidental sampling. Data were collected via questionnaires and direct time measurements, then analyzed with Chi-Square tests. Results revealed that 80% of respondents were very satisfied with services received, and 95% experienced acceptable waiting times. The average waiting time was 41.7 minutes for compounded prescriptions and 12.3 minutes for non-compounded prescriptions. Statistical analysis showed a significant relationship (p=0.000) between waiting time and patient satisfaction. These findings suggest that efficient waiting time management significantly influences satisfaction levels. Therefore, optimizing pharmacy workflow, increasing human resources, and adopting technology-based systems may further enhance service quality and patient experiences.
Co-Authors Agustini, Ni Putu Dewi Ananda, Putri Dwi Apriani, Laili Asyura DM, Baiq Dewi Bayani, Faizul Bimma H, Dedent Eka Giatma Dwijuna Ahadi Hamdani, Ade Sukma Hidayah, Thauhidayatul Isnaini Jannah, Riahul Jupriadi, Lalu Lale Budi Hutami Rahayu Ocayana, Baiq Tia Pomeistia, Meilynda Pomeistia, Meylinda Prisca, Sindi Rahayu, Lale Budi Hutami Rahayu, Supiani Rahmat, Syamsul Ramdaniah, Putri Rohmah, Yulia Sabarudin, Sahrul Saptahadi, Lalu Iman Septiani, Eka Umboro, Recta Olivia Wulandari, Ninin Yuliana, Depi