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Journal : Abdimas Universal

 1 
Program Pendampingan Pengendalian Kualitas Dodol “D’Tungku” Melalui Pendekatan Sanitasi Pangan Anik Nur Habyba; Wawan Kurniawan; Triwulandari Satitidjati Dewayana; Lailatus Siami; Ananda Kejora Rotty
Abdimas Universal Vol. 4 No. 1 (2022): April
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v4i1.210

Abstract

Dodol is classified as a semi-wet snack with a chewy texture and does not last long to be stored because it is susceptible to microbial contamination. Handling dodol from the production process to packaging needs to consider food safety so that its quality can be maintained and food contamination can be avoided. Sanitation Standard Process Procedure (SSOP) is one of the main requirements for food processing, including dodol. Food sanitation is an essential part of the dodol quality control process. This community service (PkM) aims to provide assistance and training to improve the quality of dodol in the "D'Tungku" betawi dodol business Hj Muhaya Bojong Gede Bogor. A straightforward application of food sanitation can be seen in workers' clothes. Production clothing must cover all parts of the body, thereby reducing contamination originating from the individual's body, such as sweat. Headgear and masks complement production clothing to protect against product contamination, especially hair and respiratory droplets. In addition to the dodol production process, the packaging process is also an essential part of maintaining the quality of dodol. This PkM provides several alternative proposals for dodol packaging, including vacuum packaging, which aims to make dodol more widely accepted. This PkM is expected to bring benefits to Hj. Muhaya's "D'Tungku" dodol business.
Pendampingan Manajemen Kualitas Produksi Tas di PT TIJ Anik Nur Habyba; Triwulandari Satitidjati Dewayana; Indah Permata Sari; Idriwal Mayusda; Ahmad Farhan; Iveline Anne Marie
Abdimas Universal Vol. 5 No. 1 (2023): April
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v5i1.295

Abstract

PT TIJ is a company that produces the local brand "LC," which is located in Depok, West Java. According to data for June-August 2022, there are significant product returns of around 1-7%, and a repair process is needed during production. Quality control at PT TIJ is carried out by checking goods one by one by supervisors and production operators. Recording quality problems is only done by labeling the products that need repair. The Quality Assurance (QA) department only records the number of products that need repair. Documentation of specific defects that often occur has never been done. Documentation is one of the essential things for quality control because quality data plays a significant role in making process improvement decisions. This PkM program is carried out by providing training materials for implementing an integrated system of sustainable quality management and the importance of quality data providing information related to problems in the production process. The conducted training increased the participants' knowledge regarding management and quality data. The usefulness of the training was confirmed directly to the participants through a questionnaire. The results showed that 77% of participants strongly agreed that the material was helpful, and 73% strongly agreed that the presenter delivered the quality management material well. Participants also provided suggestions regarding material for further assistance related to using a computer to use quality data analysis tools.
Pendampingan Identifikasi Kecacatan Kualitas Produk Melalui Review Pelanggan di E-commerce Anik Nur Habyba; Iveline Anne Marie; Rahmi Maulidya; Indah Permata Sari; Triwulandari Satitidjati Dewayana
Abdimas Universal Vol. 6 No. 2 (2024): Oktober (In Press)
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Balikpapan (LPPM UNIBA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36277/abdimasuniversal.v6i2.508

Abstract

E-commerce has been proven to be able to increase product sales. PT TIJ utilized e-commerce well and increased women's bag product sales. During 2023, PT TIJ will be able to triple bag production and online sales through several e-commerce sites. Various problems are also encountered as production capacity increases, especially regarding returned customer products. Customers receive products with product defects in bags purchased via e-commerce. This defect can occur due to the shipping or production processes. Customer review data contains many product defect data that PT TIJ has not analyzed. This data is widely accessible to competitors. This community service assists in identifying product defects through customer review data in e-commerce. Apart from that, how should communication between departments be carried out? The mentoring participants comprised 14 employees and represented each of the Production, Quality Control, and Marketing departments. The findings of PT TIJ's customer review analysis can identify product defects in ratings 1-3 with the most reviews. Apart from that, Shopee e-commerce is the main priority for defect identification data because it has the highest number of product assessments compared to other platforms. After the mentoring was carried out, there was an increase in participants' understanding of product quality management. However, in the future, the program needs to be carried out more intensively and adapted to the participant's job description.
Co-Authors Ahmad Farhan Ananda Kejora Rotty Astri Rinanti Datu Mas Satriaji Daniswara Dedy Sugiarto Habyba, Anik Nur Idriwal Mayusda Indah Permata Sari Indah Permata Sari Iveline Anne Marie Lailatus Siami Meisy Kharisma Idris Melati Feuranita Fachrul Mohammad Ischak Noufal Zhafira Rani Mahita Aji Wawan Kurniawan Wegig Murwonugroho Winnie Septiani