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All Journal Jurnal Kesehatan Masyarakat Jurnal Manajemen Kesehatan Indonesia HIGEIA (Journal of Public Health Research and Development) Journal of Health Education Adi Widya : Jurnal Pengabdian Masyarakat Jurnal Kesehatan Medika Saintika Media Ilmu Kesehatan Jurnal Surya Masyarakat An-Nadaa: Jurnal Kesehatan Masyarakat Jurnal Surya Masyarakat Jurnal Kesehatan Tambusai Indonesian Journal of Health Community Jurnal Abdi Masyarakat Indonesia Society: Jurnal Pengabdian Masyarakat Borneo Community Health Sevice Journal PEKAT : Jurnal Pengabdian Kepada Masyarakat MANGGALI
Wahyuni Arumsari
Universitas Ivet
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Hubungan Komunikasi Efektif Pada Staff Front Office Di Bagian Pendaftaran Dengan Kepuasan Pasien Rawat Jalan Di X Hospitals Balikpapan Chrisdayanti, Mitha; Marchamah, Dwi Nur Siti; Arumsari, Wahyuni
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3491

Abstract

Communication is important for establishing relationships, especially in the healthcare industry. particularly for front office staff who are the first point of contact for patients. In March 2024, X Hospitals Balikpapan received 168 reviews with one out of five rating on Google Customer Reviews. The common complaint was the lack of communication by the front office staff. This research aims to determine the relationship between effective communication among front office staff at registration department and outpatient satisfaction at X Hospitals Balikpapan The research utilized a correlational analytic approach with a cross-sectional design, encompassing a sample of 96 outpatients out of 45,985 population at the polyclinic from April to June 2024, using a quota sampling technique. The data analysis included univariate and bivariate analysis. The results revealed that 49% of respondents perceived the communication of front office staff as effective, and 49% reported satisfaction with the services provided. The correlation analysis using Kendall's Tau-B yielded a coefficient of 0.427 with a significance value of 0.000, indicating a significant relationship between effective communication by front office staff and outpatient satisfaction. Based on these results, it is recommended that the hospital enhance front office staff's communication skills by providing training.
Hubungan Antara Kualitas Sistem dengan Kepuasan Pengguna Aplikasi Halodoc di Kota Semarang Mama, Laili Anisyah Zahrotul; Arumsari, Wahyuni; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 1 (2025): Volume 6 Nomor 1 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i1.3756

Abstract

Halodoc merupakan salah satu aplikasi telemedis yang populer di Indonesia, termasuk di Kota Semarang. Penelitian ini bertujuan untuk menganalisis hubungan antara kualitas sistem dengan kepuasan pengguna aplikasi halodoc di Kota Semarang. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei analitik dan desain cross-sectional. Sampel penelitian sebanyak 106 responden yang dipilih menggunakan teknik purposive sampling. Data dikumpulkan melalui kuesioner daring berupa google formulir dan dianalisis menggunakan uji korelasi Kendall Tau. Hasil penelitian menunjukkan bahwa mayoritas responden menilai kualitas sistem dalam kategori “cukup baik” (67,9%) dan kepuasan pengguna dalam kategori “cukup puas” (69,8%). Uji statistik menunjukkan bahwa terdapat hubungan positif yang signifikan antara kualitas sistem dengan kepuasan pengguna (koefisien korelasi 0,804; nilai p 0,000). Semakin baik kualitas sistem halodoc, maka semakin tinggi pula kepuasan pengguna. Perbaikan pada aspek keandalan sistem, keamanan, dan responsivitas layanan perlu terus dilakukan untuk meningkatkan pengalaman pengguna.
Mentoring for the Competition: Implementation of Seven Dimensions of Resilient Elderly in Elderly Activity Groups in Lamper Krajan Area Pustika Dewi, Restu Ayu Eka; Arumsari, Wahyuni; Siti Marchamah, Dwi Nur
Society : Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2025): Januari
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/jpm.v4i1.505

Abstract

Aging is a natural process experienced by all living beings, including humans. As people age, they often experience a decline in cognitive and physiological functions. This decline increases the risk of degenerative diseases such as hypertension, diabetes, and cancer, which can significantly impact the quality of life and productivity of the elderly. The concept of the Seven Dimensions of Resilient Elderly serves as a framework to enhance the quality of life and promote more productive living for the elderly. By implementing the Seven Dimensions of Resilient Elderly, the quality of life for older adults can be significantly enhanced, enabling them to lead more productive lives. The objective of this community service initiative is to mentor the volunteers of the Elderly Family Development Group, known as "Bina Keluarga Lansia Mawar (BKL Mawar)” in Lamper Krajan as they prepare to participate in the city-wide competition in Semarang. However, the program faced challenges, including the volunteers' limited understanding of the Seven Dimensions of Resilient Elderly and low levels of community participation in activities organized by BKL Mawar RW 02. The mentoring activities were conducted between April and May 2024, beginning with an analysis of existing issues and discussions to identify priority activities. Subsequent mentoring sessions focused on the practical implementation of the Seven Dimensions of Resilient Elderly within BKL Mawar's programs. The program's outcomes demonstrated significant improvements in the volunteers' understanding of the Seven Dimensions of Resilient Elderly and their application in activities. This enhanced understanding contributed to improving the quality of life for the elderly in RW 02 Lamper Krajan, Lamper Lor, South Semarang, and increased the group's overall preparedness for the competition.
Gambaran Persepsi Mutu Pelayanan Kesehatan pada Pasien Pengguna JKN di Puskesmas Karangmoncol Setiawati, Ayu; Arumsari, Wahyuni; Rahayu, Sri
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.3021

Abstract

Health services are an integrated and sustainable effort to maintain and improve a high level of health. Protection of public health is realized through quality implementation in accordance with the demands of Law of the Republic of Indonesia Number 36 of 2009. Community Health Centers which have the largest service locations in Karangmoncol District should provide good mutual services. The aim of this research is to see a picture of mutual service for patients using JKN at the Karangmoncol Health Center in 2023. This type of research is quantitative descriptive and was carried out in May - July 2023. Sampling was taken using the purpouse sampling technique, resulting in 100 respondents. The data analysis used was univariate using frequency. From the research results, it was found that the dimensions of health service quality were reliability of 80%, responsiveness of 80%, assurance of 83%, empathy of 75%, tangible of 86 %. So it can be concluded that the majority of respondents in this study had a good perception of the quality of health services at the Karangmoncol Community Health Center.
Analisis Kualitas Layanan pada Aplikasi Mobile JKN dengan Tingkat Kepuasan Pengguna Mobile JKN BPJS Kesehatan di Kabupaten Demak Rohmah, Saidatur; Desty, Rani Tiara; Arumsari, Wahyuni
Indonesian Journal of Health Community Vol 5 No 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v5i1.3161

Abstract

Demak Regency is part of the working area of BPJS Kesehatan Semarang Branch with a service usage rate of 86.96% in March 2022. The purpose of this study is to analyze the relationship between the quality of JKN mobile application services with the satisfaction of JKN BPJS Kesehatan mobile users in Demak Regency. This research method uses a quantitative approach with a cross-sectional type to analyze the relationship between JKN mobile application service quality and user satisfaction in Demak Regency. The data analysis technique uses univariate and bivariate analysis with the Chi-square test. The results showed that there was a relationship between the quality of service on the JKN mobile application and the satisfaction of JKN BPJS Kesehatan mobile users in Demak Regency which included the following components: efficient (Efficiency) with a p-value of 0.002<0.05; fulfillment (fullfilment) p-value 0.002<0.05; System Availability p-value 0.004<0.05; Privacy P-value 0.000<0.05 responsiveness p-value 0.001<0.05; compensation p-value 0.032<0.05; contact p-value 0.319>0.05. Of the 7 dimensions, only the contact dimension has no relationship with the satisfaction of JKN BPJS Kesehatan mobile users because the value is >0.05. The overall percentage of user satisfaction is 80%. It can be concluded that to increase the satisfaction value of JKN mobile users, the quality of service in the box dimension needs to be improved.
Hubungan Kinerja Perawat Dengan Kepuasan Pasien Di Rumah Sakit X Kabupaten Semarang Rismiyanto, Rismiyanto; Marchamah, Dwi Nur Siti; Arumsari, Wahyuni
Indonesian Journal of Health Community Vol 5 No 1 (2024): Volume 5 No 1 Tahun 2024
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v5i1.3299

Abstract

Nursing services have an influence on the quality of health services. A nurse has the responsibility to provide good performance when providing health services, where they are in direct contact with consumers. Nursing performance is based on established guidelines and standards which serve as a reference in health services. The aim of this research was to determine the relationship between nurse performance and patient satisfaction at Hospital X, Semarang Regency. The type of research used is quantitative with observational analytics. The research used a cross sectional approach. The population in this study were 1,653 inpatients in 2023 at Hospital X Semarang Regency. The sample for this study was 95 patients undergoing inpatient treatment at Hospital X Semarang Regency in 2023, calculated using the Slovin formula. The results of the study showed that the performance of nurses at Hospital Meanwhile, patient satisfaction at Hospital From this research, there is a relationship between nurse performance and patient satisfaction with a significant value (p-value) of 0.001 (<0.05).
Pengetahuan, Sikap dan Perilaku Pencegahan COVID-19 pada Pedagang di Pasar Sampangan Kota Semarang Desty, Rani Tiara; Arumsari, Wahyuni; Rohmah, Saidatur
Indonesian Journal of Health Community Vol 2 No 1 (2021): July 2021
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v2i1.1631

Abstract

Coronavirus Disease (COVID-19) menjadi tantangan dunia kesehatan saat ini. Kasus COVID-19 di Indonesia masih menunjukkan tren peningkatan setiap harinya. Kota Semarang sebagai pusat pemerintahan Jawa Tengah memiliki jumlah kasus COVID-19 terbanyak dengan total 24.660 kasus dan 1.957 kasus kematian. Penularan COVID-19 paling memungkinkan terjadi pada pekerja di sektor umum salah satunya pedagang pasar tradisional. Penelitian ini bertujuan untuk menganalisa hubungan antara pengetahuan dan sikap terhadap perilaku pencegahan COVID-19 pada pedagang di Pasar Sampangan, Kota Semarang. Penelitian ini menggunakan studi obeservasional analitik dengan rancangan cross-sectional. Populasi dalam penelitian ini adalah seluruh pedagang di Pasar Sampangan yang berjumlah 210 orang dengan sampel sebanyak 53 orang Metode sampling yang digunakan adalah simple random sampling. Hasil penelitian ini menunjukkan ada hubungan antara pengetahuan dengan perilaku penerapan protocol kesehatan (p=0,01) serta ada hubungan antara sikap dan perilaku penerapan protocol kesehatan pedagang di Pasar Sampangan (p=0,014). Pemberian pengetahuan yang valid dan komperhensif dari Petugas Kesehatan dapat meningkatkan perilaku penerapan protocol kesehatan pada pedagang di Pasar Sampangan.
Hubungan Kualitas Pelayanan Bagian Pendaftaran Rawat Jalan terhadap Kepuasan Pasien RS X Purwodadi Arumsari, Wahyuni; Arum, Hermin Diah Puspita; Desty, Rani Tiara
Indonesian Journal of Health Community Vol 4 No 2 (2023): Volume 4 No 2 Tahun 2023
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v4i2.2940

Abstract

Service quality has a direct impact on patient satisfaction assessments. In Purwodadi Regency there are only twelve hospitals. One of these hospitals is Hospital X, which is the most preferred reference by the public. The aim of this research is to determine the relationship between service quality in the registration department and outpatient satisfaction at X Purwodadi Hospital. The approach taken in this research is quantitative-analytic with a cross sectional study. This research was carried out from April to July 2023. Samples were taken using accidental sampling with a population of 107,520 patients and samples taken of 100 respondents using the Slovin formula calculation. The research instrument used a structured questionnaire. The results of the research show that there is a relationship between the quality of registration department services and outpatient satisfaction at Hospital X Purwodadi which includes components: tangibles with a p-value of 0.000 < 0.05; reliability with p-value 0.006 < 0.05; responsiveness with p-value 0.000 < 0.05; assurance with a p-value of 0.000 < 0.05; and empathy with a p-value of 0.000 < 0.05. Overall, the total percentage of patient satisfaction is 70%. Thus, it can be concluded that to increase patient satisfaction scores, hospitals are obliged to improve the quality of service in every department.
Gambaran Penerimaan Vaksin COVID-19 di Kota Semarang Arumsari, Wahyuni; Desty, Rani Tiara; Kusumo, Wahyu Eko Giri
Indonesian Journal of Health Community Vol 2 No 1 (2021): July 2021
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v2i1.1682

Abstract

Indonesia mulai melakukan vaksinasi pada 13 Januari 2021 secara gratis bagi seluruh masyarakat. Kota Semarang sebagai salah satu episentrum penyebaran COVID-19 di Jawa Tengah ikut memulai program vaksinasi. Penelitian ini bertujuan untuk mengetahui bagaimana penerimaan masyarakat Kota Semarang terhadap Vaksin COVID-19. Jenis penelitian ini adalah deskriptif kuantitatif dengan menggunakan desain cross sectional. Sasaran dalam penelitian ini adalah seluruh masyarakat pengguna internet di Kota Semarang dengan rentang usia 18-59 tahun yang bersedia menjadi responden. Responden yang berhasil dikumpulkan dalam penelitian ini berjumlah 200 orang. Data responden dikumpulkan melalui angket yang disebar secara daring melalui google form pada 10 Januari – 10 Februari 2021. Hasil dalam penelitian ini mengungkapkan bahwa, dari 12 pernyataan seputar penerimaan masyarakat Kota Semarang terhadap Vaksin Covid-19, sebanyak 9 penyataan direspon secara negatif. Diantaranya: keamanan dan efektivitas vaksin, kehalalan vaksin, virus mampu hilang dengan sendirinya, virus merupakan produk propaganda, dan kemampuan pemerintah mengatasi pandemi. Hal ini mengindikasikan bahwa edukasi terhadap masyarakat perlu ditingkatkan mengingat konsensus penerimaan (Receiving/Attending) merupakan tahapan selanjutnya dari pengetahuan (knowledge).
Pemanfaatan Media Sosial Instagram Sebagai Media Promosi Kesehatan Untuk Meningkatkan Efektivitas Pelayanan Kesehatan Ibu Dan Anak Di Puskesmas X Sabila, Laeli Malida Dela; Arumsari, Wahyuni; Marchamah, Dwi Nur Siti
Indonesian Journal of Health Community Vol 6 No 2 (2025): Volume 6 Nomor 2 Tahun 2025
Publisher : Universitas Ivet

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31331/ijheco.v6i2.4178

Abstract

Health Center X, one of the health centers that, in its health promotion activities for maternal and child health services in Semarang City, uses the Instagram social media. In a preliminary study, it was found that no data or evaluation showed how effective the use of Instagram was in improving the achievement of maternal and child health services. The study aimed to determine the relationship between the use of Instagram social media as a health promotion medium to improve the effectiveness of maternal and child health services at Health Center X. This type of research was quantitative with a cross-sectional approach. Data analysis used chi-square. The results of the study stated that the variable of the use of Instagram social media as a promotional medium was that 57% of respondents stated it was good. The variable of the effectiveness of maternal and child health services that 54% of respondents stated it was effective. There was a relationship between the use of Instagram social media as a promotional medium and the effectiveness of maternal and child health services at Health Center X because the p-value <0.001. Suggestions for conducting periodic monitoring evaluations to determine the effectiveness of health promotion and services.
Co-Authors Agita Tri Cahyani Al Dina Yuliana Amabi, Maria Sumiati Anggie Monica Arum, Hermin Diah Puspita Ayu Eka Pustika Dewi, Restu Chairunisa Nur Rarastiti Chrisdayanti, Mitha Dewi Sri Rahayu, Dewi Sri Dewi, Restu Ayu Eka Pustika Dina Supriyati Eka Nur Amalia Septianingsih Feiza Jaya Dilaga Hana Zhafirah Kusumo, Wahyu Eko Giri Mama, Laili Anisyah Zahrotul Nida Hudani Sabila Nur Siti Marchamah, Dwi Pustika Dewi, Restu Ayu Eka Putri Sima Putri, Rita Amelia Rani Tiara Desty Risas Dika Maulana Rismiyanto, Rismiyanto Rita Amelia Putri Rohmah, Saidatur Sabila, Laeli Malida Dela Sekawanie, Denayu SETIAWATI, AYU SRI RAHAYU Stepvani Iqbal Kurnia Setia Budi Sudrajat, Agus Triwahyuni, Yeni Wahyuni, Ningrum Tri