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All Journal CESS (Journal of Computer Engineering, System and Science) Journal of Governance Syntax Literate: Jurnal Ilmiah Indonesia IJIS - Indonesian Journal On Information System JSiI (Jurnal Sistem Informasi) JOURNAL OF SCIENCE AND SOCIAL RESEARCH JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics Zonasi: Jurnal Sistem Informasi INFORMASI (Jurnal Informatika dan Sistem Informasi) Journal of Advanced in Information and Industrial Technology (JAIIT) jurnal syntax admiration Jurnal Teknologi Informatika dan Komputer Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Informatika dan Teknologi Komputer ( J-ICOM) Jurnal Manajemen Informatika Jayakarta Jurnal Widya Tridharmadimas: Jurnal Pengabdian Kepada Masyarakat Jayakarta Jurnal Mandiri IT Journal of Social Research Jurnal Sains dan Teknologi Widyaloka (JSTekWid) International Journal of Informatics, Economics, Management and Science Jurnal Abdi Mandala Journal of Engineering, Technology and Computing (JETCom) Journal of Mathematics and Technology (MATECH) Jurnal Indonesia Sosial Teknologi Prosiding Temu Ilmiah Nasional Guru
Anton Zulkarnain Sianipar
STMIK Jayakarta
Aerospace Engineering Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Physics Social Sciences Transportation Other

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Journal : Journal of Social Research

 1 
Development Of An Online Consultation Information Service System At The Directorate General Of Mineral And Coal Rizal, Syamsul; Immasari, Ito Riris; Sianipar, Anton Zulkarnain
Journal of Social Research Vol. 4 No. 7 (2025): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v4i7.2649

Abstract

In the era of digitalisation, public information services are a crucial aspect in supporting transparency and accountability in government agencies. The Directorate General of Mineral and Coal still faces several obstacles in delivering information services, including a limited number of face-to-face service staff and the absence of an efficient feedback system. Therefore, this study aims to develop an online consultation information system to improve service efficiency and flexibility. The system was developed using the RAD software development method, which includes the stages of needs analysis, system design, coding, and testing. The implementation was carried out using the PHP programming language with the CodeIgniter framework and MySQL database. A key feature of the system is real-time queue monitoring for business entities, which represents a novelty compared to previous research. System testing was conducted using black box and User Acceptance Testing (UAT) methods, involving employees and business representatives as end users. The results show that the system functions well according to user needs and is expected to enhance the quality of public information services at the Directorate General of Mineral and Coal.
Co-Authors ., Ardiyanto Adrian Adrian Adrian, Adrian Agus Sulistyanto Agus Sulistyanto Agus Sulistyanto Agustin, Putri Ahmad Subhan Al Kautsar, Raveendra Andhitiyara, Revan Andri Agustiana Anisa Rizkiana Ardyansyah Putra Pratama Arie Martin Parulian Napitupulu Aslah, Titi Asmoro, Dimas Prasetyo Tegar Asmoro, Dimas Prasetyo Tegar Athallah, Dhea Fesa Auvi Fadhilah Ayu Indah Lestari Balthasar Sebastian Lumbantobing Belly, Desidarius Eduardo Djee Budiman , Thomas Budiman, Thomas Cahyati, Nur Candra Saputra Dava Luthfi Alamsyah Dawolo, Herlin Martalena Dedek Lulus Kurniawan Defisa, Tomi Destriana, Ayu Gita Dinda Yadini Dwi Novia Satriana Dyta Malini Edi Witono Fendi Alviyanto FX. Kristianto Genda Prasetia H, Rizky Putra Perdana Hamidah Hamidah Hartawan, Rumadi Hendra Mafrian Herawati, Amanda Putri Immasari, Ito Riris Irianto, Denna Ito Riris Immasari Jaya, Hikmah Gusdin Putra Junaedi, Ifan Junaedi, Irfan Khairul Imam Kurniawan, Asep Rizal Linda Septiana, Linda Loveri, Tomi Lumbantobing, Balthasar Sebastian Madhumita, J. Ryan Mangadil, Christian Mariana, Rela Marpaung, Oktavia Maulana Mustopa Maulia Usnaini Muhammad Ilham Palaka Mulyanah Mulyanah Nai Dwi Rattikawati Narji, Mohammad Nazarudin, Muhammad Faizal Nelly Rosa Novianti, Idha Nuril Qomaryah Pahlevi, Dyo Rizqal Pambudi, Grandis Dias Pratama, Bimas Ihsan Pratama, Yoga Wanda Putri Setiani Rachmawati, Lupita Chyntia Rachmawaty Haroen Rachmawaty Haroen Ramdani, Hasan Revan Andhitiyara Rifki, Miftahudin Riris, Ito Riyanto Wujarso Riyanto Wujarso Rumadi Hartawan Samuel Horas Sarjana Saprudin Saprudin Saprudin Saprudin Saprudin Sefulloh, Mohamad Cholid Septian Cahyadi Sulistyanto, Agus Syamsul Rizal Tato, Karolina Thomas Budiman Thomas Budiman Tomi Defisa Tomi Loveri Varra Meylanie Dewi Verdi Yasin Verdi Yasin Verdi Yasin Verdi Yasin Wahyu Dwiki Darmawan Wangi Wahyuni Wibowo, Ari Purnomo Aji Wibowo, Kuncoro Widyawati Widyawati Wujarso, Riyanto Wulandari, Rani Ika Yanto, Sudi Ari Yasin, Verdi Yasin, Verdy Yusra Fernando Zulhalim, Zulhalim