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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Jurnal Online Mahasiswa (JOM) Bidang Teknik dan Sains InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Jurnal Informatika Indonesian Journal on Software Engineering (IJSE) Paradigma JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Pilar Nusa Mandiri Information System for Educators and Professionals : Journal of Information System Informatics for Educators and Professional : Journal of Informatics Jurnal Teknik Informatika UNIKA Santo Thomas Journal of Information System, Applied, Management, Accounting and Research EVOLUSI : Jurnal Sains dan Manajemen Journal of Technopreneurship and Information System (JTIS) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Kajian Ilmiah Jurnal Sistem Informasi Bulletin of Computer Science Research Journal of Students‘ Research in Computer Science (JSRCS) Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Jupiter Journal of Computer & Information Technology INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System Al-Zayn: Jurnal Ilmu Sosial & Hukum
Nani Agustina
Universitas Bina Sarana Informatika
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Other

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Pendekatan Fuzzy Servqual Untuk Mengevaluasi Tingkat Kepuasan Pasien di Praktik Dokter Karunia Lina Rosina Limbong; Entin Sutinah; Nani Agustina
Journal of Students‘ Research in Computer Science Vol. 5 No. 2 (2024): November 2024
Publisher : Program Studi Informatika Fakultas Ilmu Komputer Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/0hw26s38

Abstract

Measuring patient satisfaction is one of the main indicators of measuring the quality of service in health facilities. Health service providers have difficulty measuring patient satisfaction, problems that are often complained about based on patient perceptions include late arrival of doctors at the clinic, lack of toilet cleanliness, long examination times, and the attitude of some nurses who are not friendly. The purpose of the study was to evaluate the level of satisfaction of patients who were treated at the Karunia Doctor's Practice using the Fuzzy Servqual method. Service quality was analyzed through five dimensions in the Servqual framework, namely tangible evidence, reliability, responsiveness, assurance, and empathy. The results of the study showed that the gap value of the five dimensions was negative, indicating that the quality of service provided did not meet the expectations of patients who were treated at the Karunia Doctor's Practice. The dimension with the highest gap value was tangible evidence with a value of -0.77, while the lowest gap value was in the reliability dimension. Thus, it can be concluded that the tangible evidence dimension requires special attention to improve service quality.
Optimalisasi Pemilihan Laptop Kerja Terbaik dengan Pendekatan Metode AHP dan TOPSIS Sya’Roni; Entin Sutinah; Nani Agustina
Journal of Students‘ Research in Computer Science Vol. 6 No. 1 (2025): Mei 2025
Publisher : Program Studi Informatika Fakultas Ilmu Komputer Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/ev7t4c98

Abstract

The components found in laptops are generally the same as those in personal computers (PCs), but they are designed to be smaller, lighter, and more energy-efficient. As technology has advanced, laptops have also undergone many improvements, including in design, processor speed, memory capacity, feature additions, and efficiency in terms of time and space. Additionally, the prices of laptops today are relatively affordable. PT. Varsindo Kimia Abadi is a company engaged in the chemical industry. Currently, the company is facing a challenge in selecting the right laptop for new employees, considering the many brands and specifications available. Therefore, the author aims to provide the best recommendations for laptop selection. In the data analysis process of this research, two methods are adopted: AHP (Analytic Hierarchy Process) and TOPSIS (Technique for Order Preference by Similarity to Ideal Solution). The research results indicate that the best choice for a work laptop is the Asus X441MA with a score of 0.6717, followed by the Lenovo Ideapad IP V130 with a score of 0.5913, and the Asus X407MA as the third alternative with a score of 0.5458.
Co-Authors Anwar , Rian Septian Asmoro, Randi Ashar Barkah, Novalia Budiman Budiman Dian Utami Dian Utami, Dian Dominikus Rato Dony Oscar Edi Susanto Edy Saputra Entin Sutinah, Entin Huda, Inda Sofiatul Imaduddin , Encep Fahmi Inda Sofiatul Huda Jhon Armedi Pinem Lina Rosina Limbong Martini Martini , Martini Martini Martini Martini Martini Nisa Liama Novalia Barkah Novita Indriyani Randi Ashar Asmoro Rayzaldy Syahwal Redi Nurhidayat Rian Septian Anwar Rizal Gustiar Sandra Regina Sutinah , Entin Sya’Roni Y. A. Triana Ohoiwutun, Y. A. Triana Yulia Nur Rachmawati