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Analisis Implementasi dan Peningkatan Proses Bisnis Pemesanan Toko Gift Shop ABC Rizqiyatul Khoiriyah; Aan Jelli Priana
Jurnal Sistem Informasi dan Ilmu Komputer Vol. 1 No. 3 (2023): Agustus: Jurnal Sistem Informasi dan Ilmu Komputer
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jusiik-widyakarya.v1i3.1064

ABC Gift Shop provides ordering and purchasing of souvenirs for weddings, birthdays, graduations, and other events. So far, customers are served through online orders via Instagram and offline orders that come directly to the store location. This study aims to look at the implementation of ongoing business processes and see how far the results of the evaluation can identify opportunities for improvement and recommendations for improving ABC Shop's business processes. The research method uses descriptive qualitative through interviews with informants and observations of online and offline ordering services at ABC Stores. The results of the study show that there are deficiencies in the online ordering process, such as online ordering data that is entered manually and recapitulated so that the queue process and order completion take a long time and the queues can even be swapped. Opportunities for improvement and recommendations for improvement, in this case, are being able to improve existing business processes and providing an information system for ordering souvenirs that is more flexible than social media Instagram and according to the needs of Toko ABC..

PENINGKATAN LAYANAN POSPAY DENGAN TEKNOLOGI BUSINESS PROCESS ANALYSIS (BPA) PADA PT. POS INDONESIA AREA KOTA MALANG Rizqiyatul Khoiriyah
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 4 No 1 (2021): Jurnal Pendidikan Teknologi Informasi (JUKANTI)
Publisher : Program Studi Pendidikan Informatika, Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v4i1.230

PT. Pos Indonesia has a postal payment service (postpay) or System Online Payment Point (SOPP). Postpay services that are already running must be continuously improved so that they can develop properly. This makes it important to analyze the business processes that run on the postpay service at PT. Pos Indonesia Malang City Area so that later it can be known and identified opportunities for better business process improvement. The purpose of this study is to analyze the business processes that run on payment services (postpay) and identify opportunities to improve the payment service business process (postpay) at PT. Pos Indonesia Malang City. Based on the analysis of ongoing business processes, it was found that the payment service business process (postpay) of PT. Pos Indonesia in the Malang City area has been running according to existing procedures but has limitations on the queuing system, namely customers who will send goods and postpay payments still use a one-way queue. From these weaknesses and limitations, a business process with a two-lane queuing system was proposed, but it could also run flexibly with the previous one-line queuing system. The proposed two-lane queuing system, it can save time and increase the number of customers that can be served by PT. Pos Indonesia in Malang City area.

Pengabdian Dalam Uji Kompetensi Keahlian (UKK) Jurusan Multimedia Siswa-Siswi SMK PGRI Rogojampi, Banyuwangi Khoiriyah, Rizqiyatul; Priana, Aan Jelli
Dedikasi: Jurnal Pengabdian Pendidikan dan Teknologi Masyarakat Vol. 2 No. 1 (2024): Dedikasi 2024
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/dedikasi.v2i1.40

Kegiatan pendampingan dan pengujian pada projek Uji Kompetensi Keahlian (UKK) jurusan multimedia di SMK PGRI Rogojampi Banyuwangi merupakan wujud kegiatan Tridharma Perguruan Tinggi yaitu Pengabdian kepada Masyarakat. Uji Kompetensi Keahlian (UKK) jurusan multimedia dilaksanakan oleh siswa-siswi kelas XII sebagai ujian projek dalam implementasi keilmuan praktik multimedia. Kegiatan pendampingan dan pengujian ini diawali dari tahap persiapan, yaitu mempersiapkan sumber daya baik SDM dari tim internal sekolah dan tim eksternal akademisi, persiapan perangkat yang digunakan serta tempat untuk pelaksanaan pengabdian masyarakat. Sebelum dilakukan ujian kompetensi keahlian (UKK), guru pendamping (Penguji Internal) berkoordinasi dengan Dosen (Penguji Eksternal) dalam hal pemilihan paket ujian, model ujian dan praktek ujian. Siswa-siswi sebelumnya dibimbing dan didampingi oleh guru pendamping yang berperan pula sebagai Penguji Internal SMK Rogojampi, sedangkan pada pelaksanaan utama UKK diuji oleh Penguji Ekstemal yang berasal dari dunia usaha (DU) atau dunia industri (DI) atau akademisi (Universitas). Pada kegiatan UKK ini diperoleh hasil akhir pengabdian masyarakat berupa meningkatnya pemahaman dan keterampilan serta kesiapan dalam implementasi Uji Kompetensi Multimedia (UKK) siswa-siswi serta tercapainya produk desain grafis percetakan yang sesuai dengan prinsip-prinsip multimedia.

Implementation Improvement Analysis of M-Library Application and Related Business Processes at XYZ University Khoiriyah, Rizqiyatul; Handayani, Devi; Bhimadi, Tungga
IJID (International Journal on Informatics for Development) Vol. 9 No. 2 (2020): IJID December
Publisher : Faculty of Science and Technology, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/ijid.2020.09204

XYZ University library provides offline and online book loan services. The library's online service uses the m-library application. This study aims to see the implementation of the m-library application and see the extent of the evaluation of the application. The m-library application is used for the process of borrowing books, viewing catalogs, and reading book online. The method used in this research is qualitative descriptive through interviewing interviewees and observing applications. The results of this study are that there are several benefits and weaknesses to the m-library application. From these shortcomings, it can be recommended to increase the implementation of the m-library application, namely the need for application development towards menu flexibility and application services, ease of online membership registration process, compatibility of online and offline book catalogs and more effective use of application features according to the University library business process. This application also requires broader socialization to the university academic community so that its use is more optimum.

Analysis of E-Commerce Seller Behavior Using the Technology Acceptance Model (TAM) Method: : Case Study on the Thaijajan Community on Shopee Rahayu, Resti; Khoiriyah, Rizqiyatul; Handhajani, S. B. P.; Indraswari, Ayu
Jurnal Teknologi Informatika dan Komputer Vol. 11 No. 1 (2025): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v11i1.2671

In Indonesia, there are various platforms that provide functions to carry out buying and selling transactions or called e-commerce. One of the e-commerce that is widely used in Indonesia is Shopee. Shopee is one of the e-commerce that is included in the B2C category that is widely used by people in various countries, especially in Indonesia. Shopee was officially launched for the first time in 2015 in Singapore and has expanded its business to other countries, such as Indonesia, the Philippines, Malaysia, Vietnam, Thailand, and Taiwan. The service provided by Shopee for sellers, namely Shopee Seller, is a reference for sellers and buyers when they are going to make buying and selling transactions using the Shopee application. There are several factors that must be owned by the Shopee Seller application which are benchmarks so that good and safe services are created when sellers make transactions. Therefore, it is necessary to conduct a behavioral analysis of sellers using the Technology Acceptance Model (TAM) method so that it can be known how users (sellers) behave towards accepting the e-commerce application used, namely Shopee Seller. This study was conducted on the THAIJAJAN seller community who use the Shopee Seller application using a descriptive approach. The results of the study show that the use and acceptance of the Shopee Seller application in the THAIJAJAN community are in the high category and have positive values. Thus, it is hoped that Shopee will always pay attention to the services and features provided so that they can satisfy the needs of Shopee users, especially for sellers.

Effectiveness of ERP-Based Accounting Information System Implementation in Improving Operational Efficiency of Manufacturing Companies Khoiriyah, Rizqiyatul; Priana, Aan Jelli
Dhana Vol. 2 No. 2 (2025): DHANA - JUNE
Publisher : Pt. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/bpyqtv32

This study aims to analyze the effectiveness of Enterprise Resource Planning (ERP)-based accounting information system implementation in improving operational efficiency in manufacturing companies. The background of this research is based on the company's need to integrate business processes digitally, as well as the lack of empirical studies that directly measure the impact of ERP implementation on work efficiency. The method used is a quantitative approach through a survey of 46 respondents from four manufacturing companies. Data was collected using a questionnaire measuring five dimensions of ERP implementation: module integration, user training, ease of access, system reliability, and management support. The results showed that ERP implementation was in the high category (mean score 4.12) and had a positive impact on operational efficiency (mean score 4.08). Pearson correlation test showed a significant positive relationship between the level of ERP implementation and operational efficiency (r = 0.648, p < 0.001), while simple linear regression test showed that ERP contributed to 42% of the variation in operational efficiency (R² = 0.420). Nonetheless, non-technical barriers such as resistance to change, digital literacy gaps, and lack of advanced training were also found. The findings confirm that successful ERP implementation does not only depend on technological readiness, but also requires managerial support and overall organizational readiness.

Webqual 4.0 Analysis of Java Dancer Resto and Café Ordering Website Nur Iman, Rizki; Jibril, Muhammad; Khoiriyah, Rizqiyatul; Pakaja, Fachrudin
J-INTECH ( Journal of Information and Technology) Vol 13 No 01 (2025): J-Intech : Journal of Information and Technology
Publisher : LPPM STIKI MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32664/j-intech.v13i01.2044

Java Dancer Resto and Cafe is one of the restaurants in Malang City that has utilized a website as a means of online ordering, this study aims to analyze the quality of usability, information, interaction services, and the overall ordering website of Java Dancer Resto and Cafe using the WebQual 4.0 method. The research method is quantitative descriptive using a survey method to 100 consumers, data analysis using the average and percentage of user satisfaction with the Kaplan and Norton interval scale. The results showed that the overall quality of the Java Dancer Resto and Cafe ordering website was considered very good by users with an average score of 4.34. The usability aspect received the highest rating with a score of 4.41, indicating ease of use and intuitive navigation. The quality of information received a score of 4.35, indicating high accuracy and relevance of information. The service interaction aspect received a score of 4.25 and is still in the very good category, but requires improvement, especially in service personalization and transaction security.

Analysis of E-Commerce Seller Behavior Using the Technology Acceptance Model (TAM) Method: : Case Study on the Thaijajan Community on Shopee Rahayu, Resti; Khoiriyah, Rizqiyatul; Handhajani, S. B. P.; Indraswari, Ayu
Jurnal Teknologi Informatika dan Komputer Vol. 11 No. 1 (2025): Jurnal Teknologi Informatika dan Komputer
Publisher : Universitas Mohammad Husni Thamrin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37012/jtik.v11i1.2671

In Indonesia, there are various platforms that provide functions to carry out buying and selling transactions or called e-commerce. One of the e-commerce that is widely used in Indonesia is Shopee. Shopee is one of the e-commerce that is included in the B2C category that is widely used by people in various countries, especially in Indonesia. Shopee was officially launched for the first time in 2015 in Singapore and has expanded its business to other countries, such as Indonesia, the Philippines, Malaysia, Vietnam, Thailand, and Taiwan. The service provided by Shopee for sellers, namely Shopee Seller, is a reference for sellers and buyers when they are going to make buying and selling transactions using the Shopee application. There are several factors that must be owned by the Shopee Seller application which are benchmarks so that good and safe services are created when sellers make transactions. Therefore, it is necessary to conduct a behavioral analysis of sellers using the Technology Acceptance Model (TAM) method so that it can be known how users (sellers) behave towards accepting the e-commerce application used, namely Shopee Seller. This study was conducted on the THAIJAJAN seller community who use the Shopee Seller application using a descriptive approach. The results of the study show that the use and acceptance of the Shopee Seller application in the THAIJAJAN community are in the high category and have positive values. Thus, it is hoped that Shopee will always pay attention to the services and features provided so that they can satisfy the needs of Shopee users, especially for sellers.

Pengabdian Dalam Uji Kompetensi Keahlian (UKK) Jurusan Multimedia Siswa-Siswi SMK PGRI Rogojampi, Banyuwangi Khoiriyah, Rizqiyatul; Priana, Aan Jelli
Dedikasi: Jurnal Pengabdian Pendidikan dan Teknologi Masyarakat Vol. 2 No. 1 (2024): Dedikasi 2024
Publisher : Institut Teknologi Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/dedikasi.v2i1.40

Kegiatan pendampingan dan pengujian pada projek Uji Kompetensi Keahlian (UKK) jurusan multimedia di SMK PGRI Rogojampi Banyuwangi merupakan wujud kegiatan Tridharma Perguruan Tinggi yaitu Pengabdian kepada Masyarakat. Uji Kompetensi Keahlian (UKK) jurusan multimedia dilaksanakan oleh siswa-siswi kelas XII sebagai ujian projek dalam implementasi keilmuan praktik multimedia. Kegiatan pendampingan dan pengujian ini diawali dari tahap persiapan, yaitu mempersiapkan sumber daya baik SDM dari tim internal sekolah dan tim eksternal akademisi, persiapan perangkat yang digunakan serta tempat untuk pelaksanaan pengabdian masyarakat. Sebelum dilakukan ujian kompetensi keahlian (UKK), guru pendamping (Penguji Internal) berkoordinasi dengan Dosen (Penguji Eksternal) dalam hal pemilihan paket ujian, model ujian dan praktek ujian. Siswa-siswi sebelumnya dibimbing dan didampingi oleh guru pendamping yang berperan pula sebagai Penguji Internal SMK Rogojampi, sedangkan pada pelaksanaan utama UKK diuji oleh Penguji Ekstemal yang berasal dari dunia usaha (DU) atau dunia industri (DI) atau akademisi (Universitas). Pada kegiatan UKK ini diperoleh hasil akhir pengabdian masyarakat berupa meningkatnya pemahaman dan keterampilan serta kesiapan dalam implementasi Uji Kompetensi Multimedia (UKK) siswa-siswi serta tercapainya produk desain grafis percetakan yang sesuai dengan prinsip-prinsip multimedia.

Environmental Management Accounting Assistance at TPST 3R Mulyoagung Bersatu Putra, Indra Lukmana; Junus, Mochammad; Imam, Muhammad Kholisul; Rachmah, Siti; Risdiana, Devi Mega; Khoiriyah, Rizqiyatul
Jurnal Pengabdian Masyarakat Vol. 6 No. 2 (2025): Jurnal Pengabdian Masyarakat
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpm.v6i2.2670

Purpose: The Community Engagement Program (PKM) aims to address the challenges faced by TPST 3R Mulyoagung Bersatu in managing financial data related to waste management. Enhance their capacity in Environmental Management Accounting through targeted mentoring and accountability. Method: Activities were conducted under an existing MoU between Politeknik Negeri Malang and TPST 3R Mulyoagung Bersatu. A participatory, hands-on approach was used, involving field observations, informal discussions, and interactive training sessions tailored to the partner’s specific needs.. Practical Applications: Participants gained practical knowledge in applying environmental accounting principles in their daily operations. The training improved their ability to systematically record and manage financial data, directly contributing to more transparent and efficient 3R waste management practices. Conclusion: The program successfully strengthened the understanding and implementation of environmental accounting among TPST managers. It exemplifies productive collaboration academia and the community, where mutual learning leads to sustainable and impactful solutions for environmental challenges.

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