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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Administrasi dan Manajemen Jurnal Ilmu Komunikasi dan Bisnis TRANSFORMASI: Jurnal Manajemen Pemerintahan Performance : Jurnal Bisnis dan Akuntansi Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Evaluasi dan Pembelajaran Charity : Jurnal Pengabdian Masyarakat Jurnal Ekonomi Efektif Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Journal of Applied Islamic Economics and Finance Jurnal Indonesia Sosial Teknologi eProceedings of Management Community Service Seminar and Community Engagement (COSECANT) Journal of Advances in Accounting, Economics, and Management KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis Journal of Digital Community Services Jurnal Pengabdian Indonesia
Arif Kuswanto
Universitas Telkom
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Cakrawala Repositori Imwi

 1 
Pengaruh E-Service Quality Terhadap E-Satisfaction Yang Dimediasi Oleh E-Trust Pada Aplikasi Starbucks ID di Indonesia Asni Arini Solehah; Arif Kuswanto
Cakrawala Repositori IMWI Vol. 6 No. 1 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i1.240

Abstract

The development of the digital era facilitates activities and work in various fields due to the presence of internet networks, social media, digital devices, and digital platforms. One business that is starting to use technology is the coffee shop business. More and more venture capital companies are injecting capital into coffee shops. The existence of these investors makes the speed of the cafe business faster. One of them begins by implementing computerized innovation in its operations (Adventa, 2019).Starbucks Corporation is an American coffee company and a worldwide network of cafes located in Seattle, Washington. Starbucks launched an application that can be downloaded from the application store or playstore. But there are still some bad reviews from users. One of them is the problem when users will top up. The purpose of this study is to determine the effect of e-service quality on e-satisfaction mediated by e-trust in the starbucks id application in Indonesia. This research genre is quantitative with descriptive analysis. The number of respondents in this study were 385 respondents distributed to Starbucks ID application users in Indonesia. The result is that e-service quality has a positive and significant effect on e-satisfaction. E-service quality has a positive and significant effect on e-trust. E-trust has a positive and significant effect on e-satisfaction. And e-service quality has a positive and significant effect on e-satisfaction mediated by e-trust.
Pengaruh Kualitas Layanan, Akses, Harga, dan Kompetensi Karyawan Terhadap Kepuasan Pelanggan PT Kereta Api Indonesia Nila Badriyah; Arif Kuswanto
Cakrawala Repositori IMWI Vol. 6 No. 1 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i1.249

Abstract

Indonesia's vast territory makes transportation one of the most important needs for Indonesian people. One of them is land transportation, of various kinds of land transportation, trains are one of the favorite transportation of the Indonesian people. By using the train, people can move from one area to another in a relatively short time and safely. PT Kereta Api Indonesia is a company that offers rail transportation services. One of the stations owned by PT Kereta Api Indonesia is Malang Kota Baru Station which is located in Malang City, East Java province, where this city is known as one of the tourist destinations of the Indonesian people. Therefore the management of the Malang Kota Baru Railway Station needs to provide satisfaction for customers who travel through this station. In the research being carried out, researchers will examine the effect of the variable dimensions of service quality, access, price, and employee competence on customer satisfaction at Malang City Baru Station. The type of research used is quantitative research using multiple linear regression analysis. The data was distributed using a questionnaire, and was addressed to 400 respondents who were passengers at Malang Kota Baru Station. The results showed that service quality and access variables had a significant influence on customer satisfaction. Meanwhile, other variables, namely price and employee competence, have no significant effect on customer satisfaction at Malang Kota Baru station.
Pengaruh E-Service Quality Terhadap E-Satisfaction Yang Dimediasi Oleh E-Trust Pada Aplikasi Starbucks ID di Indonesia Asni Arini Solehah; Arif Kuswanto
Cakrawala Repositori IMWI Vol. 6 No. 1 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i1.240

Abstract

The development of the digital era facilitates activities and work in various fields due to the presence of internet networks, social media, digital devices, and digital platforms. One business that is starting to use technology is the coffee shop business. More and more venture capital companies are injecting capital into coffee shops. The existence of these investors makes the speed of the cafe business faster. One of them begins by implementing computerized innovation in its operations (Adventa, 2019).Starbucks Corporation is an American coffee company and a worldwide network of cafes located in Seattle, Washington. Starbucks launched an application that can be downloaded from the application store or playstore. But there are still some bad reviews from users. One of them is the problem when users will top up. The purpose of this study is to determine the effect of e-service quality on e-satisfaction mediated by e-trust in the starbucks id application in Indonesia. This research genre is quantitative with descriptive analysis. The number of respondents in this study were 385 respondents distributed to Starbucks ID application users in Indonesia. The result is that e-service quality has a positive and significant effect on e-satisfaction. E-service quality has a positive and significant effect on e-trust. E-trust has a positive and significant effect on e-satisfaction. And e-service quality has a positive and significant effect on e-satisfaction mediated by e-trust.
Pengaruh Kualitas Layanan, Akses, Harga, dan Kompetensi Karyawan Terhadap Kepuasan Pelanggan PT Kereta Api Indonesia Nila Badriyah; Arif Kuswanto
Cakrawala Repositori IMWI Vol. 6 No. 1 (2023): Cakrawala Repositori IMWI
Publisher : Institut Manajemen Wiyata Indonesia & Asosiasi Peneliti Manajemen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/cakrawala.v6i1.249

Abstract

Indonesia's vast territory makes transportation one of the most important needs for Indonesian people. One of them is land transportation, of various kinds of land transportation, trains are one of the favorite transportation of the Indonesian people. By using the train, people can move from one area to another in a relatively short time and safely. PT Kereta Api Indonesia is a company that offers rail transportation services. One of the stations owned by PT Kereta Api Indonesia is Malang Kota Baru Station which is located in Malang City, East Java province, where this city is known as one of the tourist destinations of the Indonesian people. Therefore the management of the Malang Kota Baru Railway Station needs to provide satisfaction for customers who travel through this station. In the research being carried out, researchers will examine the effect of the variable dimensions of service quality, access, price, and employee competence on customer satisfaction at Malang City Baru Station. The type of research used is quantitative research using multiple linear regression analysis. The data was distributed using a questionnaire, and was addressed to 400 respondents who were passengers at Malang Kota Baru Station. The results showed that service quality and access variables had a significant influence on customer satisfaction. Meanwhile, other variables, namely price and employee competence, have no significant effect on customer satisfaction at Malang Kota Baru station.
Co-Authors Aditya Wardhana Agus Maolana Hidayat Akhmad Yunani Aldi Akbar AlQodry, Muhammad Rafi Rizka Amrina, Dania Hellin Asni Arini Solehah Bachruddin Saleh Luturlean Baiq Vinotty Hedona Arsid Brady Rikumahu Budi Rustandi Kartawinata Dani Amran Hakim Dicky Hidayat Eri Agustin, Ayu Fandani Hentriska Paramanandita Sulistyono Ida Nurnida Imanuddin Hasbi Izky Dwi Ristanti Khansa Salsabila Syams Muhammad Farrell Daiva Nila Badriyah Nur Sheha Gunawan, Ahmad Nurul Lutfiyah Rahimah Nuslih Jamiat Patrick Adolf Telnoni Pramitha Aulia Putu Nina Madiawati Qonita, Abida Rennyta Yusiana Retno Setyorini Ristanti, Izky Dwi Rizkyah, Anastasya Rohmat Saragih Salsabila Muslifah Adinda Supyan Shalshabila, Olivia Tahira Shaomi Fujiyanti Amalia Syarifuddin Syarifuddin Uswatun Khasanah Zahra Nabila Zalva Maurilla