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All Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat The Accounting Journal of Binaniaga Procuratio : Jurnal Ilmiah Manajemen Kurs : Jurnal Akuntansi, Kewirausahaan dan Bisnis Bilancia : Jurnal Ilmiah Akuntansi Management Studies and Entrepreneurship Journal (MSEJ) Aksara: Jurnal Ilmu Pendidikan Nonformal Bansi (Jurnal Bisnis Manajemen Akuntansi) Jurnal Manajemen dan Kewirausahaan Journal of Applied Business and Technology Reflection: Education and Pedagogical Insights PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Luxury: Landscape of Business Administration JUDIKAT: Jurnal Pengabdian Kepada Masyarakat
Sudarno
Institut Bisnis Dan Teknologi Pelita Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING

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THE EFFECT OF QUALITY SERVICE ON CLIENT SATISFACTION AND LOYALTY IN TAX AND MANAGEMENT CONSULTANT OFFICE Suyono Suyono; Ferri Firnando; Rangga Rahmadian Yuliendi; Sudarno Sudarno; Novita Yulia Putri
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2834

Abstract

The purpose of this study was to find out, test and analyze the effect of service quality on the satisfaction and loyalty of clients of tax and management consultant office Dr. Sudarno, S.Pd., M.M., BKP and colleagues Pekanbaru. The study was conducted at the office of tax and management consultant Dr. Sudarno Pekanbaru. The study time starts in August and until November 2021. Respondents in this study were taken from the client office of tax and management consultant Dr. Sudarno Pekanbaru, which is as many as 86 clients consisting of WPOP and WPB. The sampling techniques used in the study used saturated samples in which all members of the population were sampled. The number of samples used in the study was that all members of the study object population were 86 respondents. The data analysis techniques in this study used descriptive analysis the help of SPSS version 21 software. The results showed (1) Assurance has had a significant positive impact on client satisfaction (2) reliability, responsiveness, empathy, and tangibles have not had a significant positive impact on client satisfaction. Tangibles and satisfaction have a significant positive impact on client loyalty. (4) Reliability, responsiveness, assurance and empathy have not had a significant positive impact on client loyalty.
Commitment, Discipline, and Work Environment on Job Satisfaction and Teacher Performance at SMK Negeri Tambusai Utara, Rokan Hulu District Rizaldi Putra; Sudarno Sudarno; Joko Sutanto; Mukhsin Mukhsin; Suyono Suyono
International Conference on Business Management and Accounting Vol 1 No 2 (2023): Proceeding of International Conference on Business Management and Accounting (May
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i2.3070

Abstract

The purpose of this study was to determine and analyze the effect of organizational commitment, work discipline and work environment on job satisfaction and teacher performance at SMK Negeri Tambusai Utara, Rokan Hulu. The sampling technique used in this study used a sample in which all members of the population became the sample, as many as 78 people became the sample. The data analysis technique in this study used descriptive analysis and the Equation Structure Model (SEM) PLS with the help of Smart PLS software. The results of this study indicate that commitment and work discipline are not significant on job satisfaction. The work environment is significantly positive on job satisfaction. Organizational commitment and work discipline are significant to performance. Environment and job satisfaction are not significant to performance. For further writers can add other independent factors that can affect teacher job satisfaction and teacher performance. Both internal factors that exist at school and factors outside of school.
SOCIAL ACCOUNTING AND SOCIAL PERFORMANCE MEASUREMENT IN CORPORATE SOCIAL RESPONSIBILITY Nicholas Renaldo; Achmad Tavip Junaedi; Sudarno Sudarno; Marice Br. Hutahuruk; Luciana Fransisca; Cecilia Cecilia
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2742

Abstract

Social accounting is necessary for the company as a form of corporate social responsibility towards the environment. In social accounting, it is important to identify social/environmental costs to show the true costs of business inputs and processes and ensure profitability. The social/environmental performance must be measured and evaluated to see if the results achieved are in accordance with what was planned. Social/environmental performance measurement should pay attention to quantitative and qualitative elements, as well as in-process and end-of-process measures so that the measurement system can be optimized.
Effect of Leadership Style, Work Discipline, and Competency on Job Satisfaction and Performance of Dapodik Operator Employees in Bengkalis District Sudarno Sudarno; Herma Safitri; Achmad Tavip Junaedi; Amries Rusli Tanjung; Marice Br Hutahuruk
International Conference on Business Management and Accounting Vol 1 No 2 (2023): Proceeding of International Conference on Business Management and Accounting (May
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i2.3059

Abstract

This study aims to analyze the effect of leadership style, work discipline and competence on job satisfaction and performance of Dapodik operator employees in the Bengkalis district. This research is quantitative research by distributing questionnaires to respondents. The population in this study were all Dapodik operators in the Bengkalis district. The sampling uses the census method. The sample in this study amounted to 161 respondents. The data analysis technique uses Structural Equation Modelling (SEM) using the SmartPLS application. The results of this study indicate that leadership style does not have a significant effect on job satisfaction, work discipline has a positive and significant effect on job satisfaction, competence has a positive and significant effect on job satisfaction, leadership style has a positive and significant effect on employee performance, work discipline has a positive and significant effect on employee performance, competence has no significant effect on employee performance, and job satisfaction has a positive and significant effect on employee performance.
Co-Authors Achmad Tavip Junaedi Amries Rusli Tanjung Amy Hughes Andi Andi Andi Andi Anton Anton Asmara Hendra Komara Astri Ayu Purwati Bambang Bambang Benny Napitupulu Cecilia Dadi Komardi Denisa Syahriza Dewi Sukmawaty Edeng Mahyuddin Eka Desmulyati Elfita Eva Susanti Evelyn Wijaya Fadrul Fadrul Fazal Mohamed Mohamed Sultan Ferri Firnando Habibi Harry Patuan Panjaitan Harry Smith Helwen Heri Herma Safitri Ike Sriadmitum Indri Yovita Intan Purnama Irawati Irawati John Rafizal Joko Sutanto Kersiati Kristy Veronica Leni Lifo Lindawati Sirait Luciana Fransisca Luciana Fransisca Marice Br Hutahuruk Marice Hutahuruk Matthias Schmidt Mazzlida Mat Deli Megawati Pakpahan Meryana Meryana Michael Halim Muhammad Pringgo Prayetno Muhammad Wan Kudri Mujtaba M. Momin Mukhsin Mukhsin Mukhsin Mukhsin Nicholas Renaldo Novita Yulia Putri Nyoto Pratiwi Pratiwi Priyono Pujiono Eddy Putri Rahma Suci Putu Wijaya Rangga Rahmadian Yuliendi Ribkha Ribkha Rini Fatmasari Rizaldi Putra Rosa Linda Sarli Rahman Seniwati Seniwati Shendy Dewanti Suci Fitria Sari Suhardjo Suharti Surikin Suyono Suyono Suyono Suyono Suyono Suyono Tandy Sevendy Teddy Chandra Yanti Mayasari Ginting Yenny Wati Yuli Marliza Yunia Sari Yusnita Octafilia Theresia A Yesu Infante Yusrizal Yusrizal Yusrizal