Articles
<![CDATA[Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model ]]>
<![CDATA[Astri Ayu Purwati]]>;
<![CDATA[Zainol Mustafa]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ Journal of Applied Engineering and Technological Science (JAETS) Vol. 2 No. 2 (2021): Journal of Applied Engineering and Technological Science (JAETS) ]]>
Publisher : <![CDATA[Yayasan Riset dan Pengembangan Intelektual (YRPI) ]]>
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DOI: 10.37385/jaets.v2i2.217
<![CDATA[The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system.]]>
<![CDATA[Leadership Style, Motivation, and Organizational Culture on Job Satisfaction and Teacher Performance ]]>
<![CDATA[Lindawati Sirait]]>;
<![CDATA[Sudarno]]>;
<![CDATA[Achmad Tavip Junaedi]]>;
<![CDATA[Astri Ayu Purwati]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ Journal of Applied Business and Technology Vol. 3 No. 2 (2022): Journal of Applied Business and Technology ]]>
Publisher : <![CDATA[Institut Bisnis dan Teknologi Pelita Indonesia ]]>
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DOI: 10.35145/jabt.v3i2.94
<![CDATA[The purpose of this study was to determine and analyze the influence of leadership style, work motivation, organizational culture on job satisfaction and teacher performance at the Taruna Andalan School of the Kerinci Citra Kasih Foundation. The population of this study were all teachers at the Taruna Andalan School as many as 85 people. While the sample technique used is the saturated sample technique. Where this technique all members of the population are sampled. Based on the sampling technique, the sample of this study was set at 85 samples. The data analysis technique in this study used descriptive analysis and PLS structural equation model (SEM) analysis. The results of this study indicate that leadership style, work motivation, organizational culture have a positive and significant impact on teacher job satisfaction. Leadership style, job satisfaction have a positive and significant impact on performance. Meanwhile, work motivation and organizational culture are not significant on performance. The results of the intervening research are very interesting to study further because the variables that have an influence tend to be related to the characteristics of the teachers at the Taruna Andalan School. Leadership style, work motivation and organizational culture have no significant effect on teacher performance. For further researchers, it is expected to replace other variables if they want to examine the same object.]]>
<![CDATA[EFFECT OF RELATIONSHIP MARKETING, STORE IMAGE, AND COMPLETENESS OF PRODUCTS TO CUSTOMER LOYALTY THROUGH TRUST AS VARIABLE INTERVENING (STUDY ON PAKNING JAYA TRADE BUSINESS) ]]>
<![CDATA[Kevin Adrian]]>;
<![CDATA[Astri Ayu Purwati]]>;
<![CDATA[Sarli Rahman]]>;
<![CDATA[Mazzlida Mat Deli]]>;
<![CDATA[Mujtaba M. Momin]]>
<![CDATA[ International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov ]]>
Publisher : <![CDATA[Institut Bisnis dan Teknologi Pelita Indonesia ]]>
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DOI: 10.35145/icobima.v1i1.2822
<![CDATA[The level of competition in the business world is already considered very tight in Indonesia because every business tries to attract market share in order to retain consumers and attract new consumers. Therefore, it is necessary to carry out various efforts through market strategies in order to win the competition and ultimately achieve business objectives. One aspect of taking part in a change is the public's demand for loyalty. This study aims to determine and analyze the effect of Relationship Marketing, Store Image, and product completeness on consumer loyalty through Trust as a variable intervening in the Pakning Jaya trading business. The number of respondents used in this research is 100 respondents who shop at Pakning Jaya trading business. The research analysis technique used in this research is Accidental Sampling analysis using descriptive analysis and multiple linear regression with the help of PLS software. From the tests that have been done, it can be seen that Relationship Marketing, Store Image, and product completeness have affected customer loyalty to consumers of Pakning Jaya's trading business.]]>
<![CDATA[Model Of Rational And Emotional Decision Making In The First Purchase Of Cosmetics ]]>
<![CDATA[Elly Yuliandari Yuliandari]]>;
<![CDATA[Gugus Wijonarko]]>;
<![CDATA[Amaliyah]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ TIJAB (The International Journal of Applied Business) Vol. 7 No. 2 (2023): NOVEMBER 2023 ]]>
Publisher : <![CDATA[Universitas Airlangga ]]>
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DOI: 10.20473/tijab.v7.I2.2023.43225
<![CDATA[Background: Consumers face both positive and negative impacts when buying a product for the first time. Existing studies emphasize the rational aspects in making decisions to buy cosmetics. Buying cosmetics will include liking the product (emotional aspect) and the good effects obtained from buying the product, in addition to rational considerations such as product safety (rational aspect). This study aims to determine the effect of cognitive and emotional orientation models in making decisions to buy cosmetics for the first time. Objective: This study examines the rational and emotional aspects of buying a cosmetic product for the first time. Method: This research involved 131 consumers who either bought cosmetics for the first time or a new product. Consumer age ranges were from 18 to 22 years. Respondents have used cosmetics for up to 3 years. Respondents were selected using accidental sampling. Results: showed that rational and emotional considerations significantly contribute to purchasing decisions. Consumers not only consider the benefits of these cosmetics, but also pay attention to their feelings towards these products. Conclusion: Consideration of emotional and rational aspects will influence purchasing decisions. The preferences and positive expectations consumers feel will be a more dominant factor than fear of risk. Producers need to communicate information that can make consumers happy in addition to product functions. Keywords: Ratio Considerations, Emotional Considerations, Purchasing Decision-making]]>
<![CDATA[Efforts to Improve The Economy of Communities in The Trade and Services Sector in Beach Destinations ]]>
<![CDATA[Miska Irani Tarigan]]>;
<![CDATA[Lusiah Lusiah]]>;
<![CDATA[Errie Margery]]>;
<![CDATA[Aulia Kusuma Wardani]]>;
<![CDATA[Sulistyo Budi Utomo]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ International Journal of Economics Development Research (IJEDR) Vol. 4 No. 6 (2023): International Journal of Economics Development Research (IJEDR) ]]>
Publisher : <![CDATA[Yayasan Riset dan Pengembangan Intelektual ]]>
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DOI: 10.37385/ijedr.v5i2.4523
<![CDATA[Every year, the Bau Nyale festival always has a unique concept that attracts the attention of domestic and foreign tourists. Tourism has become a leading sector of Central Lombok Regency in order to realize social welfare for its entire community. This can be seen from the program launched by the Regional Government to become a major tourist destination, not only for local tourists but also foreign tourists. The purpose of this study is to analyze and describe the Bau Nyale festival as an effort to improve the community's economy in the trade and service sector in Selong Belanak beach destination. The research used the descriptive method with qualitative analysis and data were collected through interviews, observation and documentation. The secondary data were collected from documents and texts related to the research topic, be it books, articles journals, or others. The results of this study show that the contribution of tourist attractions and Bau Nyale festival at Selong Belanak Beach has a natural impact, namely increasing the number of tourist visits and increasing employment opportunities for the community and has an effect on the economic income of the local community. This can lead to new business opportunities and open up job opportunities, the needs of the population are met, control and ownership can be fully held by the community. Village government and regency government must provide support to MSMEs around Selong Belanak Beach by improving facilities to improve the community's economy, further campaign for the cultural tourism by managing various facilities and infrastructure that can facilitate tourists in visiting. ]]>
<![CDATA[Current State of Innovation and Management Control, Ready Made Garments Industry Towards Circular Economy ]]>
<![CDATA[Mohammed Masum Billah]]>;
<![CDATA[Mohd Helmi Ali]]>;
<![CDATA[Syed Shah Alam]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ Journal of Applied Engineering and Technological Science (JAETS) Vol. 7 No. 2 (2026): Journal of Applied Engineering and Technological Science (JAETS) ]]>
Publisher : <![CDATA[Yayasan Riset dan Pengembangan Intelektual (YRPI) ]]>
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DOI: 10.37385/jaets.v7i2.10593
<![CDATA[This study investigates the impact of innovative strategies and management control systems (MCS) on the implementation of circular economy (CE) practices within Bangladesh’s ready-made garment (RMG) sector. Utilizing the Resource-Based View (RBV), Natural Resource-Based View (NRBV), and Stakeholder Resource-Based View (SRBV), the study constructs a comprehensive framework that differentiates between internal innovation capabilities and externally acquired knowledge. Data were gathered from 142 management-level professionals using a standardized questionnaire and analyzed using PLS-SEM. The results indicate that open innovation and management control systems significantly enhance CE adoption, but green product and process innovation have favorable yet statistically negligible correlations. Moreover, MCS does not substantially influence the link between innovation and CE. The results indicate that, in buyer-driven and compliance-intensive sectors, the adoption of a circular economy is predominantly influenced by institutional factors rather than by organizational capabilities. The research enhances theoretical understanding by illustrating the contextual constraints of NRBV in low-autonomy supply chain settings and emphasizing the preeminent influence of external collaboration and compliance-driven governance. The findings indicate that organizations ought to prioritize strategic relationships and organized control systems rather than solitary internal innovation efforts to expedite circular transformation.]]>
<![CDATA[Optimizing Banking E-Service Excellence: A CSI and IPA Approach to Customer Satisfaction ]]>
<![CDATA[Adrea Hanna Theresa]]>;
<![CDATA[Teddy Chandra]]>;
<![CDATA[Yusnita Octafilia]]>;
<![CDATA[Mazzlida Mat Deli]]>;
<![CDATA[Sarbaeni Sarbaeni]]>
<![CDATA[ INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 1 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi ]]>
Publisher : <![CDATA[Lembaga Riset dan Inovasi Al-Matani ]]>
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DOI: 10.55583/invest.v6i1.1305
<![CDATA[This study aims to assess the level of customer satisfaction at Bank BCA Harapan Raya Branch in Pekanbaru by analyzing the gap between customer expectations and their actual experiences. It also identifies which service criteria should be prioritized for improvement. The research employs the Customer Satisfaction Index (CSI) method to measure overall customer satisfaction and the Importance Performance Analysis (IPA) method to evaluate the importance and performance of each electronic service attribute, determining priority areas for improvement. The results show that 77.71% of customers at Bank BCA Harapan Raya Branch fall into the "Satisfied" category, indicating that most customers are generally pleased with the services provided. Attributes located in Quadrant II (service speed, service reliability, transaction security, and accessibility) should be maintained, while those in Quadrant I (ease of use, transaction security, and accessibility) require immediate improvement.]]>
<![CDATA[Exploring the Impact of Product Quality and Social Media Promotion on Purchase Decisions through Customer Satisfaction ]]>
<![CDATA[Ni Luh Nurkariani]]>;
<![CDATA[Dewa Ayu Seri Naraswari]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 6 No. 2 (2025): INVEST : Jurnal Inovasi Bisnis dan Akuntansi ]]>
Publisher : <![CDATA[Lembaga Riset dan Inovasi Al-Matani ]]>
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DOI: 10.55583/invest.v6i2.1547
<![CDATA[Understanding factors that influence consumer purchasing decisions is essential for improving customer satisfaction and business performance. This study investigates the effect of product quality and social media promotion on consumers’ purchasing decisions for Banana Stem Chopping Machines at Denita Welding and Lathe Workshop, with customer satisfaction as a mediating variable. A quantitative approach was used, collecting data via online questionnaires and direct field surveys from 64 respondents who had purchased the machines in the past five years. Data were analyzed using Partial Least Squares (PLS) within Structural Equation Modeling (SEM) via SmartPLS. The results show that product quality, social media promotion, and customer satisfaction significantly affect purchase decisions. In addition, product quality and social media promotion enhance customer satisfaction, which in turn drives purchasing behavior. The study highlights the importance of maintaining high product quality and implementing effective social media strategies to increase customer satisfaction and purchase decisions.]]>
<![CDATA[Brand Image and Pricing as Determinants of Consumer Purchase Decisions ]]>
<![CDATA[Yayu Kusdiana]]>;
<![CDATA[Nanda Suryadi]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ International Journal of Information System and Innovation Management (IJISIM) Vol. 3 No. 2 (2025): International Journal of Information System and Innovation Management ]]>
Publisher : <![CDATA[Yayasan Pendidikan Islam Al-Matani ]]>
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DOI: 10.55583/ijisim.v3i2.1983
<![CDATA[This study investigates the impact of Brand Image and Price on Purchase Decisions at Takoyaki Janda, Raun–Raun Food Park, Pekanbaru, using a sample of 67 respondents. Data were analyzed via multiple linear regression, hypothesis testing, and determination coefficient calculation using SPSS 25. Findings reveal that both Brand Image and Price exert significant partial effects on purchase decisions, as well as a significant combined effect. The Adjusted R² of 0.747 indicates that these variables account for 74.7% of the variance in purchase decisions, with the remaining 25.3% explained by factors beyond the scope of this study.]]>
<![CDATA[Transformation of Management Information Systems in the Digital Era: Integration of Big Data, Artificial Intelligence, and Strategic Decision-Making ]]>
<![CDATA[Hapini Awang]]>;
<![CDATA[Mazzlida Mat Deli]]>
<![CDATA[ International Journal of Information System and Innovation Management (IJISIM) Vol. 3 No. 1 (2025): International Journal of Information System and Innovation Management ]]>
Publisher : <![CDATA[Yayasan Pendidikan Islam Al-Matani ]]>
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DOI: 10.55583/ijisim.v3i1.2055
<![CDATA[The rapid development of digital technologies has driven organizations to adopt Management Information Systems (MIS) that are more adaptive, intelligent, and integrated. MIS no longer functions merely as an administrative record-keeping tool but has evolved into a strategic system that supports real-time, data-driven decision-making. This article aims to examine recent developments in Management Information Systems within the context of digital transformation, with a particular focus on the integration of big data, artificial intelligence (AI), and predictive analytics. The method employed is a literature review of international scholarly publications and recent industry reports. The findings indicate that modern MIS significantly enhances managerial decision effectiveness, operational efficiency, and organizational competitiveness. These results underscore that strengthening MIS through intelligent technologies has become a strategic necessity for organizations in the digital economy era.]]>
