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Journal : IJISTECH

Utilization of the MOORA Method for Recommended Selection of Best Waiters in Hospitality Preddy Marpaung; Henri Pandiangan
IJISTECH (International Journal of Information System and Technology) Vol 4, No 1 (2020): November
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v4i1.97

Abstract

Hospitality waiters are the spearhead in a hotel's service with a variety of tasks ranging from food preparation, room arrangement, serving guests, and other tasks. So waiters as hotel employees are very influential on the quality of service to consumers. To motivate waiters to provide better service to consumers, a decision-making system is needed in selecting the best waiters according to the criteria determined by management. With the creation of the best waitress selection system to get an award according to the specified criteria, waiters will compete to provide the best service to impact hospitality positively. The method used in selecting the best waiters at The K Hotel Medan by utilizing the MOORA method, using the MOORA method can produce good and effective decisions in recommending the best waiters according to the highest value, namely rank 1, so that with a decision support system using the MOORA method This can help hotel management determine their best waiters for each episode objectively.
The Application of the MOORA Method in the Decision Making System for the Selection of the Best Employees at CV. Lautan Mas Dedi Candro Parulian Sinaga; Preddy Marpaung; Baringin Sianipar
IJISTECH (International Journal of Information System and Technology) Vol 5, No 2 (2021): August
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v5i2.139

Abstract

Employees are one of the important elements in the running of the activities of a company CV. Ocean Mas. Therefore, employees are always required to always provide the best quality service in their work to increase consumer confidence and maintain competitiveness between companies engaged in the same field. To motivate and determine the quality of service work from each employee, a method is needed to be applied in helping the company in the decision-making system to determine the best employees. Where the method applied in determining the best employees is the Multi-Objective Optimization method on the basis of Ratio Analysis Simple (MOORA). With the application of the MOORA method, it can produce good, effective, and professional decisions in accordance with the best value, which is ranked 1. So with the application of the MOORA method, it can assist the company in determining its best employees effectively and professionally every period.