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All Journal Jurnal Kedokteran Brawijaya JAM : Jurnal Aplikasi Manajemen Journal of Community Health and Preventive Medicine (JOCHAPM) Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Aryo Dewanto
Fakultas Kedokteran Universitas Brawijaya
Decision Sciences, Operations Research & Management Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Kota Batu Irbantoro, Dolly; Dewanto, Aryo; N, Asih Tri Rachmi
Jurnal Aplikasi Manajemen Vol. 13 No. 1 (2015)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The growth of hospitals in Indonesia improve the competition between them. Thus, the hospitals are demanded to improve the services quality of the hospitals. The study aims to determine the influence of the perceived services quality variables into patient satisfaction of inpatient Hospitals in Batu. The design of study is cross sectional study with 110 respondent, as inpatient between April to May 2014 or their families in four hospitals in Batu. The samples were taken using purposive sampling technique. The variables of this research are Infrastructure, Personnel Quality, Clinical Care Process, Administrative Procedure, Patient Safety, Hospital Image, Hospital social responsibility, and Trusthworthiness of the hospital, as Independent variables. Patient satisfaction as dependent variables. The instrument of the research is questionnaires and measured with a scale of Likert 5 levels. The data were analyzed using multiple linear regression. The result showed that the Infrastructure, Personnel Quality, Clinical Care Process, Administrative Procedure, Patient Safety, Hospital Image, Hospital social responsibility, and Trusthworthiness of the hospital influence either partially or simultaneously to patient satisfaction. The dominant of independent variables is hospital image.
Pengaruh Brand Image terhadap Perceived Service Quality, Kepuasan, dan Loyalitas David, .; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 4 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to examine the influence of brand image on patients'who perceived service quality, satisfaction, and loyalty in outpatient units.This Research conducted on May 2014 was a correlational and quantitative study. The research sample were 109 patients of outpatient units in Ben Mari Hospital Malang. Data were collected by a fivepoint Likert scale questionnaire in which consists of statements about brand image, patients'perceived service quality, satisfaction, and loyalty. The data were analysed by Structural Equation Modeling using Partial Least Squares. The result of the study shows that brand image has a direct and indirect effect on patients'perceived service quality, satisfaction, and loyalty . Brand image has the biggest effect directly on patients'perceived service quality. One of indirect effects of brand image on patient loyalty occurs through patients'perceived service quality and satisfaction. Brand image influences patients'perception on service quality, in turn it infuences patients'satisfaction and loyality. The influence of brand image shows that brand image must be managed by the hospital well and seriously in order to build a positive thought from the patients. Finally, the hospital management image will give the result on patients'acceptance towards the hospital response to their preferences and needs.
Pengaruh Kualitas Layanan terhadap Kepuasan dan Kepercayaan di Rumah Sakit Bunda Kandangan Surabaya Kartikasari, Dwi; Dewanto, Aryo; Rochman, Fatchur
Jurnal Aplikasi Manajemen Vol. 12 No. 3 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aims to determine the effect of hospital service quality on satisfaction and trust of the patients. Data were collected using questionnaires. Questionnaires were given to patients in the hospitalization unit of RSBK. The sample of this study is 121 people. Data were analyzed by Structural Equation Modeling (SEM) with SPSS AMOS software. The study shows that service quality has a direct and indirect effect on patients'trust. Service quality has indirect effects on patient's trust through patient satisfaction as interviening variable. There is a significant direct effect of service quality on patients' satisfaction, but there is no significant indirect effect of service quality on patients'satisfaction through patients'trust.
Pengaruh Waktu Tunggu terhadap Wait Satisfaction Pasien di Instalasi Rawat Jalan RSAL dr. Ramelan Herjunianto, .; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 12 No. 2 (2014)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The objective of this paper is to analyze the influence of wait time against wait satisfaction at outpatient unit of dr. Ramelan Navy Hospital. Thestudy is a cross sectional explanatory research which respondent were randomly selected at Endrocrinology, Cardiology and Neurology clinics on May 2014. Expected Waiting Time (EWT), Perceived Waiting Time (PWT) and Disconfirmation were measured by questioner, while Actual Waiting Time (AWT) measured by observation. Wait satisfaction as dependent variable were measured by two questions. The wait satisfaction values was related to four different independent variables using simple linear regression. The results shows that PWT, AWT, Disconfirmation significantly influence wait satisfaction, while EWT did not. Disconfirmation had the greatest role in influencing wait satisfaction.
Pengaruh Kepercayaan, Kepuasan Pelanggan dan Komitmen Hubungan terhadap Citra Rumah Sakit di Kota Blitar Muchlis, Muhammad; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 11 No. 3 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This study aimed to determine the influence of the trust, customer satisfaction, and relationship commitment on the hospital image in Blitar city. The research was a cross-sectional study. The respondent of the study were 122 patients who were hospitalized between April to May 2013 or their families in three hospitals in Blitar city. The samples were taken using purposive sampling technique. In this research, the variables were trust, customer satisfaction, and relationship commitment as the independent variables and hospital image as the dependent variable. Data were collected by questionnaires and measured with a scale of Likert 5 levels. Data were analyzed using the multiple linear regression. The results showed that the trust, customer satisfaction, and relationship commitment influence either partially or simultaneously to the hospital image. Customer satisfaction was a dominant variable compared of trust and relationship commitment.
Pengaruh Adversity Quotient terhadap Kinerja Perawat dengan Motivasi Kerja sebagai Variabel Mediasi (Studi di RSUD Ngudi Waluyo Wlingi) Utami, Endah Woro; Dewanto, Aryo
Jurnal Aplikasi Manajemen Vol. 11 No. 1 (2013)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

This research purposed to find the influence of Adversity Quotient to influence nurse performance in document processing of nursing care standard at RSUD Ngudi Waluyo Wlingi. The research design was analitic descriptive survey, using cross sectional study, cluster random sampling on 76 respondents (nurses). Tools of research were Adversity Quotient questionnaire, motivation questionnaire, and nurse care standard document study. Data was analized by using path analysis. The result was Adversity Quotient indirectly influence nurse job performance in documenting nursing care standard through motivation in RSUD Ngudi Waluyo Wlingi.
CORRELATION OF DISTRIBUTOR EXPECTATIONS WITH PERFORMANCE QUALITY OF THE PHARMACEUTICAL SUPPLY PROCUREMENT SECTION AT DR SAIFUL ANWAR HOSPITAL WITH THE SERVQUAL METHOD AS A STUDY BASIS Prayoga, I Wayan Eka Putra; Puspitasari, Vicky; Mahardika, Yesika Yuristi; Dewanto, Aryo; Hariyanti, Tita
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

The availability of medical devices in hospitals greatly affects the quality of service, safety, and patient satisfaction. Choosing the right supplier is very important to ensure the sustainability of the company and the quality of service. However, distributors also have high expectations for the quality of performance of the hospital drug procurement section related to health supply services, the high-quality performance carried out by the procurement department will increase distributor satisfaction. This study aims to determine the relationship between distributor expectations and the quality of hospital performance, especially in the Pharmaceutical Supply Procurement Section at Dr Saiful Anwar Hospital (RSSA) by using the SERVQUAL Method as the basis for the study.The population in this study is all distributors of pharmaceutical supplies in collaboration with Dr. Saiful Anwar Hospital in 2023 as many as 103 distributors. The research was conducted in September 2023. This study uses an observational analytical design with a cross-sectional design. The variables used were in the form of independent variables, namely the expectations of RSSA pharmaceutical supply distributors, and dependent variables in the form of the quality of performance of the RSSA pharmaceutical supply section, how to collect data using questionnaires distributed through Google Forms. Each dimension measures service expectations and performance totaling 20 questions on a measurement scale of 1 to 4. The data analysis techniques used were descriptive tests and Spearmen correlation tests. The results of the assessment of distributors' expectations on the quality of the performance of the Pharmaceutical Supply Procurement Section were in the high category (71.39±1.14) and the performance quality of the Pharmaceutical Supply Procurement Section was in the good category (69.23±1.14). The relationship between distributor expectations and the performance of the Pharmaceutical Supply Procurement of Dr. Saiful Anwar Hospital in each dimension of service quality also showed a positive correlation. p=<0.001, r=0.689-0.798). Hospital management, especially the pharmaceutical supply team, should maintain the good relationship that has been established so far by improving the performance and quality of services provided to pharmaceutical distributors.
HOSPITAL HOME CARE SERVICE : PATIENT PERSPECTIVES AT A PRIVATE HOSPITAL IN BLITAR REGENCY Fatmawati, Dwi Indah; Dewanto, Aryo
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Hospital-based home care is an innovative service offered by hospitals, emerging as a crucial solution for patients requiring continued care at home. Hospitals inherently possess a significant potential to provide home care services due to the rising demand for these services, particularly because of the flexibility and convenience they offer. This study aims to explore patient and family perspectives on home care services and to identify the potential for developing such services in the private hospital where the research was conducted. A qualitative approach was employed through in-depth interviews with ten patients and their families-both inpatients and outpatients-at a private hospital in Blitar Regency. Thematic analysis was used to categorize interview results into emerging themes. Four primary themes were identified: patient and family understanding of home care services, types of services needed, expectations from the service, and perceived barriers. The findings also reveal the potential to develop home care services for both chronic and non-chronic patients based on specific needs. These results can be utilized by private hospitals as a foundation for home care service development, particularly focusing on chronic disease management and other medically indicated services.
SOCIAL MEDIA FOR HOSPITAL MARKETING  IN RURAL AREAS:  PATIENT  PERSPECTIVES OF A PRIVATE HOSPITAL Yunita, Eva; Megawati, Devvy; Dewanto, Aryo
Journal of Community Health and Preventive Medicine Vol. 5 No. 1 (2025): JOCHAPM Vol. 5 No. 1 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jochapm.2025.005.01.2

Abstract

Social media has emerged as a widely utilized marketing tool across various industries globally, including the healthcare sector in Indonesia. It serves as a critical platform for hospital marketing; however, limited research has been conducted to examine its effectiveness, particularly in rural areas. This study aims to assess the potential and effectiveness of social media as a marketing tool for a private hospital in a rural setting. A qualitative research approach was employed, involving in-depth interviews with ten outpatients and inpatients at the selected hospital. Data were analyzed using thematic analysis, categorizing responses based on emerging themes. The findings indicated that WhatsApp was the most frequently used social media platform among patients, while patients’ families engaged with other platforms. Although social media platforms such as Instagram, TikTok, and Facebook were primarily used for entertainment, some respondents reported using them to obtain hospital-related information. The primary factors influencing hospital selection among patients were proximity to their residence and prior experience rather than information obtained through social media. The findings suggest that social media was not the primary source of information in patients’ decision-making processes regarding hospital selection. These insights may inform hospital management strategies in optimizing social media as a marketing tool to enhance patient engagement and outreach in rural healthcare settings.
NURSES’ FATIGUE IN IN VITRO FERTILIZATION (IVF) SERVICE PROVISION: A CASE STUDY AT A FERTILITY CENTRE IN INDONESIA Hinting, Lia Natalia; Kristianingsih, Rey; Sadewo, Ageng Bagus; Setijowatie, Eva Diah; Dewanto, Aryo; Hariyanti, Tita
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Infertility patients encounter stress stemming from their challenges in conceiving. This makes patients more sensitive when interacting with healthcare providers, especially nurses, during the IVF program. However, professional nursing care puts strain on nurses, leading to fatigue. The causes and coping mechanisms of nurse fatigue are examined in this study. This qualitative exploratory study was conducted at a hospital in Surabaya, Indonesia, known for its excellent IVF treatments. In-depth, semi-structured interviews were conducted with fifteen purposive-sampled nurses. Transcription and theme analysis were performed on the recordings. The findings revealed that all nurses involved in the study experienced burnout with six themes: personal characteristics, adaptability, managing heavy workloads, intention to continue working, and internal and external factors contributing to fatigue. The interconnected themes illustrate the professional nursing culture and offer insights into burnout management. Hospital management must acknowledge and mitigate nurse burnout for their well-being, as this directly influences the quality of care delivered.
Co-Authors -, Holipah . David . Herjunianto . Herjunianto Asih Tri Rachmi N Cecilia Widijati I, Cecilia Widijati David David David, . Devi, Silvia Shinta Dolly Irbantoro Dolly Irbantoro, Dolly Dwi Kartikasari Endah Woro Utami Fatchur Rochman Fatchur Rochman Fatchur Rochman Fatmawati, Dwi Indah Febrianto, Wahyu Gunawan, Sri Rahmah Hardjanti, Indra Wahju Harsono Susilo, Harsono Hinting, Lia Natalia Holipah, Holipah Holipah, Holipah Holipah Indra Wahju Hardjanti Indriani, Wiwin Kristianingsih, Rey Laksono Trisnantoro Lukman Hakim Lukman Hakim Maemunah Mahardika, Yesika Yuristi Maya Syahria Saleh Megawati, Devvy Muhammad Muchlis Muhammad Muchlis Muliawan, Arrasyid Indra N, Asih Tri Rachmi Noermijati, Noermijati Pratiwi Sthephani, Pratiwi Prayoga, I Wayan Eka Putra Puspitasari, Shinta Dwi Puspitasari, Vicky Rachman, Lutfi Restantin, Riris Linda Sadewo, Ageng Bagus Setijowatie, Eva Diah Silvia Shinta Devi Simanungkalit, Sylvia Kitty Tita Hariyanti Yudha Rose Satiti, Yudha Rose Yunita, Eva