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All Journal JAE (Jurnal Akuntansi dan Ekonomi) Journal Of Management Science (JMAS) Economic and Education Journal (Ecoducation) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Indonesian Journal of Law and Economics Review Journal of Innovation Research and Knowledge Transparan Proceedings Series of Educational Studies Economic and Education Journal (Ecoducation)
Ufi Rumefi
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Pelayanan Badan Administrasi Akademik dan Kemahasiswaan terhadap Kepuasan Mahasiswa STIE Yadika Bangil UFI RUMEFI
Economics and Education Journal (Ecoducation) Vol 3 No 1 (2021): ECODUCATION : Economics and Education Journal
Publisher : Program Studi Pendidikan Ekonomi, IKIP Budi Utomo Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33503/ecoducation.v3i1.1162

Abstract

Penelitian ini dilakukan untuk mengetahui apakah pelayanan BAAK yang meliputi Sub bagian Sarana dan Prasarana (X1), Sub bagian Kemahasiwaan (X2), Sub Bagian Keuangan (X3) dan Sub bagian Akademik (X4) secara parsial maupun secara simultan berpengaruh terhadap kepuasaan mahaiswa (Y), Tujuan dalam penelitian ini adalah untuk mengetahui dan menjelaskan pengaruh Sub bagian Sarana dan Prasarana (X1), Sub bagian Kemahasiwaan (X2), Sub Bagian Keuangan (X3) dan Sub bagian Akademik (X4) secara parsial maupun secara simultan terhadap kepuasaan mahaiswa (Y) sample dalam penelitian ini adalah mahasiswa yang mempunyai frekuensi tingkat kunjungan pada BAAK lebih dari 12 kali dalam satu bulan. hasil penelitian didapatkan adjusted R skuare sebesar .815 hal ini berarti 81,5% variabel bebas mempengaruhi variabel terikat, Variabel X2 sampai dengan variabel X4 mempengaruhi variabel Y dengan nilai sig < 0,05 sedangkan variabel X1 tidak mempengaruhi variabel Y dengan nilai sig > 0,05.
The Effect of Term of Payment on Customer Loyalty with Electronic Word of Mouth as Moderating Variable Ufi Rumefi
Economics and Education Journal (Ecoducation) Vol 3 No 2 (2021): ECODUCATION : Economics and Education Journal
Publisher : Program Studi Pendidikan Ekonomi, IKIP Budi Utomo Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33503/ecoducation.v3i2.1320

Abstract

This research was conducted to find out and explain the influence of Term of Payment dependent variables on independent variable Customer Loyalty with Electronic Word of Mouth as moderating variable. Samples in this study were customers of UD SUMBER AGUNG which amounted to 37 respondents, the research method used is quantitatively described with a tool SPSS.16 aids, the results of the study showed nillai t sig. the effect of Term of Payment on Customer Loyalty before moderating test of 0.000 is less than 0.05 this means that Term of Payment affects Customer Loyalty before moderating test for percentage of R-Squares effect of Term of Payment on Customer Loyalty of 57.3% the remaining 42.7% is influenced by other variables such as: complaint handling and good quality product. The test result of t. sig variable Term of Payment to Customer Loyalty after moderating with Electronic Word of Mouth as moderating variable is AbsX1_X2 (0.789>0.05) this explains that Electronic Word of Mouth as moderating variable is not able to strengthen the relationship between X to Y.
Analisis Faktor Determinan Customer Satisfaction Produk Keripik Pisang Ngemil Banana Chips Umi Setyorini; Paulus Laratmase; Ufi Rumefi; Farid Ardyansyah; Muhamad Malik Muttofar
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 1 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i2.1428

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk dan relationship marketing terhadap kepuasan konsumen Ngemil  BananaChips. Penelitian ini menggunakan metode kuantitatif. Pengambilan data pada penelitian ini menggunakan sampling jenuh dengan penyebarankuesioner sebagai alat pengambilan data. Penelitian ini mengguakan 60 responden dengan kriteria pernah mengonsumsi produk serta menjadireseller Ngemil Banana Chips. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis regresi linier berganda dan pengujianhipotesis menggunakan SPSS versi 25. Hasil dari uji hipotesis menunjukkan bahwa kualitas produk berpengaruh terhadap kepuasan konsumendengan nilai signifikan 0.001 < 0.05, relationship marketing berpengaruh terhadap kepuasan konsumen dengan nilai signifikan 0.027 < 1.5 Serta,kualitas produk dan relationship marketing secara bersama-sama berpengaruh terhadap kepuasan konsumen dengan nilai fhitung > ftabel atau38.514 > 3.16. Kata Kunci: Kualitas Produk, Relationship Marketing, Kepuasan Konsumen
The influence of customer experience, customer relationship on customer loyalty with service as a moderating variable Ufi Rumefi
Enrichment : Journal of Management Vol. 12 No. 6 (2023): February: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v12i6.953

Abstract

Based on observations with Mr. Nur Efendik, owner of the "UD Sumber Agung" shop, sales have declined in the last few months due to intense competition, and the interest of buyers has decreased and tends to decline. According to the results of a survey on several "UD Sumber Agung" store customers who moved to other stores, it was stated that the "UD Sumber Agung" store provided poor service because the shop assistants were not friendly to customers making customers uncomfortable in choosing and buying products, besides that customers also complained because the benefits of the product purchased were not as expected and the costs incurred, as well as the lack of a good relationship between the waiter and the customer in terms of guarantees for the goods purchased. The population in this study is the customer of the "UD Sumber Agung" shop, purposive sampling technique with a sample of 50 customers. The results of the study show that the Customer Experience variable has a significant effect on Customer Loyalty. Customer Relationship variables have a significant effect on Customer Loyalty. Customer Experience moderated by service shows no significant effect on customer loyalty. The service-moderated Customer Relationship variable shows that there is a significant influence on customer loyalty..
Effect of life style, taste, word of mouth, and brand trust to the purchasing decisions Arif Syaifudin; Ufi Rumefi; Khamdan Suriyok
Junal Ilmu Manajemen Vol 6 No 3 (2023): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v6i3.278

Abstract

The issues that are the focus of research are life style, taste, word of mouth and brand trust of Smart Education students. The population of this study were Smart Education students with a saturated sample technique of 107 respondents. The technique used to analyse the data is multiple linear regression test, classical assumption test, and hypothesis testing through F-test and t-test. Both simultaneously and partially, each variable of life style, taste, word of mouth and brand trust has a significant effect on the purchasing decisions of Smart Education students. It is hoped that producers can improve purchasing decisions by continuing to make variations and innovations in Samyang Hot Chicken products, so that they can be consumed more instantly and have more flavour variants.
The Influence of Customer Experience, Customer Relationship, and Payment Terms on Purchase Intention Ufi Rumefi
Indonesian Journal of Law and Economics Review Vol 18 No 3 (2023): August
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijler.v18i3.962

Abstract

This study investigates the impact of Customer Experience, Customer Relationship, and Term of Payment on Purchase Intention within the context of a specific customer base. Employing a quantitative approach with a descriptive correlational design, the research encompasses 41 participants. Data was gathered through a Likert Scale questionnaire and analyzed using multiple linear regression in SPSS V16.0. The findings reveal that Customer Experience, Customer Relationship, and Term of Payment collectively contribute to 79.5% of the variance in Purchase Intention, with the remaining 20.5% attributed to unexamined factors. Notably, Customer Relationship emerges as the most influential factor, while Term of Payment exhibits no significant effect on Purchase Intention. This study advances our understanding of the nuanced interplay between customer-centric factors and purchase decisions, offering implications for enhancing customer engagement strategies. Highlights: Quantifying Impact: Investigating the influence of Customer Experience, Customer Relationship, and Term of Payment on Purchase Intention in a specific customer context. Customer Relationship Primacy: Highlighting the paramount significance of Customer Relationship as the key driver of Purchase Intention among consumers. Payment Terms and Influence: Demonstrating that Term of Payment does not significantly impact Purchase Intention, providing valuable insights for marketing strategies and consumer behavior. Keywords: Customer Experience, Customer Relationship, Term of Payment, Purchase Intention, Consumer Decision
PENGARUH WORK FROM HOME (WFH) TERHADAP PRODUKTIVITAS MAHASISWA STIE YADIKA BANGIL Ufi Rumefi
Transparan Vol. 14 No. 2 (2022): Jurnal Transparan – Vol. 14 No. 02 (2022)
Publisher : LPPM : Sekolah Tinggi Ilmu Ekonomi Yadika Bangil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53567/jtsyb.v14i1.7

Abstract

Adanya wabah covid-19 membuat masyrakat harus melakukan kegiatan work from home demi menghindari adanya penambahan ledakan penularan pasien diera pademi baik dibidang pendidikan, kebudayaan maupun pariwisata. Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh secara simultan dan secara parsial variabel dependen: Kondisi Lingkungan, Keseimbangan Kuliah Pada saat kondisi WHF, Pengembangan Keterampilan dan Relasi Interpersonal terhadap variabel independen Produktivitas mahasiswa. Metode dalam penelitian ini adalah metode kuantitatif deskriptif dengan cara menyebarkan kuisioner dan dilakukan uji dengan alat bantu uji spss.16 sehingga akan di dapat data yang akurat untuk dijadikan sebuah penelitian. Hasil penelitian ini menunjukkan bahwah variabel Kondisi Lingkungan, Keseimbangan Kuliah Pada saat kondisi WHF, Pengembangan Keterampilan dan Relasi Interpersonal terhadap variabel independen Produktivitas mahasiswa berpengaruh secara simultan dengan nilai sig < 0.05 yakni sebesar 0,00,- sedangkan variabel X1 yang di wakili oleh kondisi lingkungan tidak berpengaruh terhadap produktivitas mahasiswa dengan nilai sig 0,124 > 0.05 jadi dapat dikatakan bawhakondisi lingkungan tidak mempengaruhi produktivitas mahasiswa ketika WHF karena WHF dapat dilakukan dimana saja untuk variabel Keseimbangan Kuliah Pada saat kondisi WHF(X2), Pengembangan Keterampilan (X3) dan Relasi Interpersonal (X4) secara paarsial berpengaruh terhadap produktivitas mahsiswa selama WHF dengan nilai sig berturut 0.001 (X2), 0,000 (X3) dan 0,000 (X4)
PENGARUH DISIPLIN KERJA, KOMITMEN DAN KARAKTERISTIK INDIVIDU TERHADAP TOTAL QUALITY MANAGEMENT (STUDI PADA GURU SLB NEGERI SE-KOTA PASURUAN) Ufi Rumefi, SE., MSA; Mukhamad Mustofa
Transparan Vol. 15 No. 2 (2023): JURNAL TRANSPARAN – Vol. 15 No. 02 (2023)
Publisher : LPPM : Sekolah Tinggi Ilmu Ekonomi Yadika Bangil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53567/jtsyb.v16i1.49

Abstract

Organisasi mempunyai kepentingan menghasilkan kinerja terbaik dalam memberikan pelayanan, sumber daya manusia merupakan satu kunci untuk menghasilkan kinerja terbaik karena berkaitan tentang ketrampilan, keahlian dan membangun perilaku kondusif. Sumber daya manusia sangat penting bagi tercapainya tujuan, betapapun majunya teknologi jika sumberdaya manusia tidak berkualitas tujuan tidak akan tercapai. Hasil observasi pada guru SLBN Se-Kota Pasuruan terdapat fenomena yakni komitmen dan disiplin kerja masih rendah, beberapa tidak niat bekerja, tidak menaati peraturan, sehingga berdampak pada kinerja. Tujuan penelitian mengetahui dan menjelaskan pengaruh variabel dependen terhadap independen. Metode penelitian kuantitatif rumus sampling jenuh, pengumpulan data menggunakan kuesioner dibantu alat uji SPSS. Hasil penelitian menunjukkan antar variabel berpengaruh secara simultan, secara parsial dua variabel berpengaruh secara signifikan yaitu Disiplin Kerja dan komitmen terhadap Total Quality Management. Sedangkan karakteristik individu secara parsial berpengaruh tidak signifikan terhadap Total Quality Management. Sehingga disimpulkan untuk meningkatkan Total Quality Management hendaknya kepala sekolah menitik beratkan pada komitmen guru.
Analisis Perhitungan Harga Pokok Produksi Metode Full Costing Dalam Penetapan Harga Jual Produk (Studi Kasus Pada UMKM Potacorner Pasuruan) Ufi Rumefi, SE., MSA; Sayyidatul Afifah
Transparan Vol. 15 No. 2 (2023): JURNAL TRANSPARAN – Vol. 15 No. 02 (2023)
Publisher : LPPM : Sekolah Tinggi Ilmu Ekonomi Yadika Bangil

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53567/jtsyb.v16i1.50

Abstract

Saat ini usaha mikro, kecil, dan menengah (UMKM) gencar dijalankan diberbagai daerah di Indonesia. Meningkatnya UMKM menimbulkan persaingan usaha. Banyak UMKM dalam menentukan harga jualnya berdasarkan perkiraan dari total biaya produksi. Salah satu contoh implementasi masalah terkait dari penelitian ialah pada UMKM Potacorner. UMKM menetapkan harga jualnya berdasarkan harga jual pasar. Tujuan penelitian untuk menganalisa dan mengetahui perhitungan harga pokok produksi dengan menggunakan metode Full Costing dalam menetapkan harga jual pada UMKM Potacorner. Penelitian ini menggunakan metode kualitatif. Data yang diolah adalah menggunakan data primer dari hasil wawancara dengan objek yang diteliti. Berdasarkan hasil penelitian dan analisis data menunjukkan bahwa perhitungan harga pokok produksi yang diterapkan di UMKM Potacorner belum dapat menunjukkan harga pokok produksi yang sesuai. Terjadi perbedaan penentuan harga pokok menurut perusahaan dengan menurut penulis yaitu pada perhitungan biaya overhead pabrik. Hal tersebut dapat disimpulkan bahwa perhitungan harga pokok produksi yang diterapkan di UMKM Potacorner lebih rendah dibandingkan dengan menggunakan metode full costing.
Pengaruh Budaya Terhadap Efektivitas Proses Pembelajaran Ufi Rumefi; Khamdan Suriyok; Arif Syaifudin
Proceedings Series of Educational Studies 2023: Seminar Nasional Teknologi Pendidikan
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17977/um083.8524

Abstract

In an educational institution, educational culture is important in shaping individual character inaccordance with their respective roles and functions in order to achieve the goals of educationalinstitutions, This study aims to analyze the influence of educational culture consisting of discipline,norms and beliefs on learning effectiveness. Data collection was carried out through thedistribution of questionnaires to 52 students at Smart Education Beji Pasuruan as respondents,Testing in this study was assisted by a data analysis test tool, namely SPSS version 16. Based on theresults of the study, it is known that the variables of discipline (X1), norms (X2) and trust (X3)simultaneously have a significant effect on the effectiveness of the learning process, partial testingof all dependent variables has a positive and significant effect on the effectiveness of the learningprocess. so that it can be concluded that the culture of education both partially and simultaneouslyaffects the effectiveness of the learning process and more specifically in this study the disciplinevariable has the most dominant effect on the effectiveness of the learning process in SmartEducation educational institutions.
Co-Authors ANDI SUBROTO, AGUS Anggita Permata Yakup Arif Syaifudin Arif Syaifudin Bagus Hari Sugiharto Donny Dharmawan Farid Ardyansyah Khamdan Suriyok Muhamad Malik Muttofar Mukhamad Mustofa Murtadho, Achmad Nurhasanah Nurhasanah Paulus Laratmase Sayyidatul Afifah Septiyani, Miranda Silvia Ekasari Umi Setyorini