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All Journal Binus Business Review Widya Cipta : Jurnal Sekretari dan Manajemen SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan International Journal of Supply Chain Management Jurnal Ilmiah Edunomika (JIE) Jurnal Manajemen Perhotelan Horizon: Indonesian Journal of Multidisciplinary
Agustinus Nugroho
Universitas Ciputra Surabaya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Pengaruh Tidak Langsung Employee Training Terhadap Turnover Intention Pada Karyawan Hotel: Peran Workplace Stress Sebagai Mediator Adrie Oktavio; Agustinus Nugroho; Moses Soediro
Widya Cipta - Jurnal Sekretari dan Manajemen Vol 4, No 2 (2020): September 2020
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/widyacipta.v4i2.8339

Abstract

Tingginya tuntutan pekerjaan di dunia hotel membuat karyawan seringkali mengalami stres yang dapat berujung pada timbulnya niat untuk meninggalkan pekerjaannya saat ini dan mencari pekerjaaan di hotel lain. Tentu saja stres tersebut disebabkan oleh banyak hal yang salah satunya adalah program employee training.   Penelitian ini memiliki tujuan untuk menganalisa peran workplace stress sebagai variabel mediasi dari hubungan employee training dan iturnover iintention pada ikaryawan ihotel iberbintang idi iSurabaya. iMetode iyang idigunakan idalam ipenelitian iini iadalah ianalisis ikuantitatif. iJumlah isampel iyang digunakan sebanyak 53 karyawan tetap hotel. Metode iyang idigunakan iadalah inon-probability isampling idengan iteknik ipurposive isampling. iTeknik ipengumpulan idata idalam penelitian ini dilakukan dengan membagikan kuesioner yang menggunakan skala Likert. Pengolahan data menggunakan alat analisa GSCA (General Structured Component Analysis). Output yang dihasilkan GSCA yaitu measure of fit pada measurement model (meliputi validity dan reliability), structural model, dan overall model. Berdasarkan ihasil ianalisis idata, idapat idisimpulkan ibahwa iemployee itraining itidak iberpengaruh isignifikan iterhadap iturnover iintention itetapi iemployee itraining iberpengaruh isignifikan ipositif iterhadap iworkplace istress. iWorkplace istress iberpengaruh isignifikan ipositif iterhadap iturnover iintention. iWorkplace istress ijuga imampu iberperan isebagai i iintervening ivariable yang menjembatani hubungan antara variabel employee training dan variabel turnover intention.Kata Kunci: training; workplace stress; turnover intention; karyawan; hotel
How Structural and Environment Variables Affect Job Satisfaction of Hotel Employees in Surabaya? Endo Wijaya Kartika; Agustinus Nugroho; Adrie Oktavio
Binus Business Review Vol. 10 No. 1 (2019): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v10i1.5593

Abstract

This research focused on structural variables that could be controlled by the company and environment variables that could not be controlled by the company. These two variables could influence the creation of job satisfaction by hotel employees in Surabaya. This research was associative causal research using Structural Equation Modeling (SEM) as a statistical tool with SmartPLS 2.0 as the statistical software. This research used the non-probability method with convenience sampling technique with employees from four and five star hotels in Surabaya as the population. The total sample was 100 respondents. This research was conducted from November 2018 to January 2019. The results of this study show that structural variables have a positive and significant effect on job satisfaction. Meanwhile, environment variables have a negative and significant effect on job satisfaction.
PELATIHAN PENERAPAN PROTOKOL CLEANLINESS, HEALTH, SAFETY, and ENVIRONMENT SUSTAINABILITY DI DESA WISATA PENIWEN PADA TATANAN NORMAL BARU Rean Mitasari; Rizki Adityaji; Christy Widyawati; Adrie Oktavio; Verina Wijaya; Agustinus Nugroho
SELAPARANG Jurnal Pengabdian Masyarakat Berkemajuan Vol 6, No 1 (2022): Maret
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v6i1.7653

Abstract

ABSTRAK                                                               Penurunan jumlah kunjungan wisatawan yang drastis akibat pandemi Covid19 membuat seluruh destinasi dan atraksi wisata menutup sementara akses kunjungan bagi wisatawan. Penutupan tersebut juga berdampak pada menurunnya pendapatan para pelaku usaha pariwisata, termasuk mitra abdimas yaitu kelompok sadar wisata (Pokdarwis) di Desa Wisata Peniwen. Namun, seiring adanya penerapan tatanan normal baru (New Normal) dalam industri pariwisata, para pelaku wisata termasuk Pokdarwis Desa Wisata Peniwen bersemangat untuk membuka kembali usaha pariwisata mereka. Adanya Protokol Cleanliness, Health, Security, Environment Sustainability (CHSE) menjadi perhatian tersendiri bagi pelaku usaha pariwisata khususnya Pokdarwis Desa Wisata Peniwen. Pelatihan protokol CHSE di Desa Wisata Peniwen dilakukan dengan Kerjasama Universitas Ciputra Surabaya dan Kemenparekraf yang bertujuan untuk membekali pelaku usaha pariwisata dalam memenuhi standar berwisata sesuai tatanan normal baru pada masa pandemi. Dari pelatihan tersebut, pengelola Desa Wisata Peniwen mendapatkan pemahaman mengenai protokol kesehatan yang aplikatif untuk dapat diterapkan di setiap lini bisnis yang ada, dengan tujuan menjamin keamanan dan kenyamanan wisatawan. Selain itu, keberlanjutan dari wisata desa yang ada di Desa Wisata Peniwen dapat terjamin dan usaha penduduk dari sektor pariwisata dapat berangsur pulih. Kata kunci: Pandemi Covid 19; Protokol CHSE; Desa Wisata; Tatanan Normal Baru  ABSTRACTThe number of tourists visit that drastically decreased due to Covid19 pandemic resulted to the temporary closing of all accesses to the destination and the attraction. The closing impacted on the revenue decline for those who ran tourism business, including the community service’s partner that is Tourism Awareness Group (Pokdarwis) in Peniwen Tourism Village. However, as the new normal implemented in tourism industry, all tourism business runners also for Pokdarwis in Peniwen Tourism Village were eager to reopen their business. The presence of Cleanliness, Health, Security, and Environment Sustainability (CHSE) Protocol becomes particular concern especially Pokdarwis of Peniwen Tourism Village in restoring tourist visit and strengthening the business of its residents. The training of CHSE protocol in Peniwen Tourism Village was conducted through collaboration between Universitas Ciputra Surabaya and Ministry of Tourism and Creative Economy (Kemenparekraf) aimed to equip tourism business runners in fulfilling tourism standard in accordance with new normal. From the training, Peniwen Tourism Village management gained the insight regarding the applicative health protocol to be implemented in each existed business line to ensure tourists’ safety and comfort. Moreover, the sustainability of village tourism in Peniwen Tourist Village and residents’ business in tourism sector will gradually recover. Keywords: Covid 19 Pandemic; CHSE Protocol; Tourism Village; New Normal
Exploring the Association Among Just in Time, Total Quality and Supply Chain Management Influence on Firm Performance: Evidence from Indonesia Agustinus Nugroho; Budiman Christiananta; Fenika Wulani; Ikbar Pratama
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (534.069 KB)

Abstract

Abstract- Various methods are under current debate among academia to strengthen the efficiency of the operations. In general, three of them have gained significant recognition in the literature i.e. just in time, supply chain management and quality control. This research investigates the associations among supply chain management (SCM), just in time and quality management and also their impact on organizational performance. Findings suggest that at all strategic and functional levels, there are associations among just in time (JIT), TQM, and supply chain management and are perceived as a significant role in the operational course of actions of the firms. Statistics also demonstrate that dedication to quality and supply chain management dimensions have the highest impact on performance.
THE INFLUENCE OF ORGANIZATIONAL COMMITMENT, WORK ETHIC, AND COMPENSATION ON EMPLOYEE PEFORMANCE Adrie Oktavio; Agustinus Nugroho; Thomas Stefanus Kaihatu
JURNAL ILMIAH EDUNOMIKA Vol 8, No 1 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i1.11564

Abstract

Abstract Employee performance is the most important thing that must be achieved immediately by a company because by having good employee performance, all the company's visions and targets can be achieved easily. There are a number of factors that can influence employee performance. However, what researchers believe can influence significantly are the variables Organizational Commitment and Work Ethics as internal factors and Compensation as an external factor. This research is quantitative research with an explantory approach using primary data and questionnaire methods in data collection. The collected data was analyzed with smart PLS 3.0 software. The research results show that the Organizational Commitment variable, Work Ethics variable, and Compensation variable, each variable has a positive relationship and a significant influence on the Employee Performance variable because the P-Values value is below the level of significance and leads to positive direction Keywords: Organizational Cmmitment, Work Ethic, Compensastion, Employee Peformance
Pengaruh E-Wom Terhadap Brand Image, Perceived Value, dan Purchase Intention di Restoran Casual Dining di Surabaya Clarita Christy Tan; Devoria Adelline Kriswanto; Agustinus Nugroho
HORIZON: Indonesian Journal of Multidisciplinary Vol. 4 No. 3 (2026): HORIZON: Indonesian Journal of Multidisciplinary
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/hijm.v4i3.5662

Abstract

The development of digital technology and social media has changed consumer behavior in seeking information before making purchasing decisions, including in choosing a place to eat. This study aims to analyze the influence of Electronic Word of Mouth (E-WOMa) on brand image, perceived value, and purchase intention in casual dining restaurants in Surabaya. This study uses a quantitative approach with an explanatory research type. Data were collected through online questionnaires distributed to Generation Z in Surabaya who know or have visited casual dining restaurants. The sampling technique used non-probability sampling with a total of 144 respondents. Data analysis was conducted using the Partial Least Square-Structural Equation Modeling (PLS-SEM) method with the help of the SmartPLS application. The results show that E-WOM has a positive effect on consumer brand image and perceived value. In addition, brand image and perceived value have also been shown to influence consumer purchase intention. These findings indicate that consumer digital communication plays a crucial role in shaping brand perception and purchase intention, so businesses need to optimize digital marketing strategies and manage consumer reviews effectively.
Pengaruh Kualitas Produk, Harga, dan Customer Satisfaction Terhadap Minat Beli Ulang pada Usaha Online Shop Cecile’s Lasagna Catherine Christy Juliano; Fabiola Leoparjo; Agustinus Nugroho; Yudianto Oentario
Jurnal Manajemen Perhotelan Vol. 11 No. 1 (2025): MARET 2025
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.11.1.15-27

Abstract

Tujuan dilakukannya penelitian ini yaitu agar dapat mengetahui apakah kualitas produk, harga dan customer satisfaction berpengaruh signifikan terhadap minat beli ulang pada usaha online shop Cecile’s Lasagna. Populasi yang diterapkan dalam penelitian ini yaitu pelanggan Cecile’s Lasagna, sedangkan sampel yang diteliti adalah pelanggan yang pernah melakukan transaksi pembelian terhadap produk Cecile’s Lasagna melalui platform social media Instagram dan Whatsapp dan telah melakukan pembelian sebanyak lebih dari 1 kali dalam kurun waktu pembelian yaitu 4 bulan terakhir (sejak Januari-April 2024) dengan usia minimal 17 tahun agar peneliti mendapatkan hasil yang objektif dan dapat memberikan gambaran keadaan yang sebenarnya. Sebanyak 140 responden akan digunakan sebagai sampling dalam penelitian dan kuesioner disebarkan melalui media google form. Variabel penelitian yang digunakan peneliti yaitu variabel kualitas produk, harga, customer satisfaction, dan minat beli ulang. Peneliti menggunakan metode kuantitatif eksplanatif dengan teknik analisis data SEM-PLS (Structural Equation Modeling-Partial Least Square) dalam penelitian ini. Teknik yang digunakan dalam analisa model PLS adalah uji outer model, uji inner model, uji hipotesis,dan uji mediasi. Berdasarkan pengujian hipotesis, maka dapat disimpulkan hasil penelitian ini yaitu kualitas produk tidak berpengaruh terhadap minat beli ulang. Sedangkan harga dan customer satisfaction berpengaruh terhadap minat beli ulang.
Co-Authors Adrie Oktavio Budiman Christiananta Catherine Christy Juliano Clarita Christy Tan Devoria Adelline Kriswanto Endo Wijaya Kartika Fabiola Leoparjo Fenika Wulani Moses Soediro Pratama, Ikbar Rean Mitasari Rizki Adityaji Thomas Stefanus Kaihatu Verina Wijaya Widyawati, Christy Yudianto Oentario