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Puspita Wulansari
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Journal : International Journal Of Science, Technology

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The Influence Of Compensation And Motivation On The Performance Of Customer Service Employees At Telco Company In Indonesia Yogie Pranata, Mochamad; Wulansari, Puspita
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1250

Abstract

This study examines the influence of compensation and work motivation on the performance of customer service employees at GraPARI Telkomsel in West Java. Using a quantitative approach, data were collected from 105 employees via questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that both compensation (t-statistic = 7.655, p = 0.000) and motivation (t-statistic = 5.631, p = 0.000) significantly and positively affect employee performance. Collectively, these variables explain 86.2% of performance variance (R² = 0.862). The findings underscore the critical role of equitable compensation systems and motivational strategies in enhancing service quality in the telecommunications sector. Recommendations include revising compensation packages and fostering intrinsic motivation through recognition and career development.
Co-Authors Ade Irma Susanty Amelia, Yusnia Andre Harjana Damanik Annisa Fitriasari Ardan Gani Asalam Arif Partono Prasetio Ashfahani, Muhammad Zayyinul Bahri Astadi Pangarso Aulia, Alfauzan Muhammad Ayu Komang Devi Savitri Clarissa Anabella Mumtaz Evrina, Putri Wanda Fadilla, Sarah Nur Fajar, Bintang Pramudiana Ganesha Pratama, Benedictus Kurnianda Harimurti, Muhammad Kevindra Putra Konjala, Wafda Qinthara Linda Kusuma Wardani Mahardhika, Deansyah Putra Miftahul Huda Muhammad Abi Ikhwanudin Putra, Muhamad Alifarizi Dwiangga Putra, Muhammad Alrazan Dwiky Putri, Shinta Ananda Rosa, Jersylika Aminah Salsabilla, Marsa Riqqoh Salma Selindha Rosanti Pramono Setiawan, Silmi Nadhira Silmi Nadhira Setiawan Sudarmaji, Harrys Susilo, Sulthan Rafi Syifa Shofura Widyaputri Ulum, Bahriyahtul Willy Sri Yuliandhari Yogie Pranata, Mochamad