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All Journal REKA RACANA Jurnal Ilmu Sosial dan Ilmu Politik Prosiding Seminar Nasional Teknoka Akrab Juara : Jurnal Ilmu-ilmu Sosial JPB Jurnal Ilmiah Wahana Pendidikan International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Ta’wiluna: Jurnal Ilmu Al-Qur’an,Tafsirdan Pemikiran Islam JURNAL TEKNIK INDUSTRI Reformasi Hukum Trisakti Communication & Social Media Harmoni: Jurnal Ilmu Komunikasi Dan Sosial Neraca Manajemen, Akuntansi, dan Ekonomi Liberosis: Jurnal Psikologi dan Bimbingan Konseling RESLAJ: Religion Education Social Laa Roiba Journal
Muhammad Faishal
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Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Social Sciences Veterinary Other

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APPLICATION OF AHP TO DETERMINE CRITICAL SUCCESS FACTOR FOR OUTSOURCING AUDIO PROJECT BASED SERVICE: A CASE STUDY OF PT. SHEFAI INDONESIA Muhammad Faishal; Dina Dellyana
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 1 (2025): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i1.2482

Abstract

This Research provides business process model for an organization that attempts to improve outsourcing strategy in the audio services sector. This research uses the case study approach by applying the Analytical Hierarchy Process (AHP) as a means to define critical success factors in outsourcing project-based audio services at PT. Shefai Indonesia. The research identifies the following as the seven most important criteria that are likely to determine the success of outsourcing: Adequate Communication Channels, Effective Feedback, Skilled Engineers, Skilled Voice Actor Pool, Skilled Project Manager, Turnaround Time Delivery, and Information Security. The study further combines internal (SWOT) and external (PESTEL) analyses to design a complete outsourcing workflow and business structure. To solve the problem, the business process incorporates five key stages, which are supported with CSFs at at critical points to enhance efficiency, vendor collaboration, and service quality
Co-Authors Ahmad Ahdani Akhmad Rizal Dzikrillah Chella Aprianti Dina Dellyana Faisal Riza Fakihuddin Fakihuddin Hasibuan, Zulistia Fitri Isni Aulia Putri Sitorus Linda Yusnidar Ritonga Mufida Nur Khasanah Muhammad Dalimunthe Nasihudin Naufhal Nabhan Qolibu Rozak Al-Tain Radian Syam, Radian Risma Dona Siregar Sarah Fitria Fadhluna Sofyan Triana Suheri Harahap Tatbita Titin Suhariyanto Tatbita Titin Suharyanto Ummi Nadra Nasution Yuyun Umaidah