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Riesa, Rafidola Mareta
Destinasi Pariwisata, Politeknik Negeri Padang, Padang, Indonesia
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Journal : proceeding applied business and engineering conference

 1 
Analysis of Service Quality at the Truntum Padang Hotel Zengg, Zengg; Husna, Rifdatul; Riesa, Rafidola Mareta; Derizal, Derizal
ABEC Indonesia Vol. 12 (2024): 12th Applied Business and Engineering Conference
Publisher : Politeknik Negeri Bengkalis

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Abstract

This research aims to analyze the quality of service at the Truntum Padang Hotel, based on room occupancydata from November 2022 to February 2023. The room occupancy rate at the Truntum Padang Hotel has decreased, evenin January it did not reach 50%. From February to April 2023, the Truntum Padang Hotel's room occupancy rate is unstableand still has not reached 90% according to management's target. Even though the Truntum Padang Hotel is the only hotelmanaged by a State-Owned Enterprise (BUMN) in Padang City. The main objective analysis in this research is to look atthe quality of service at the Truntum Padang Hotel. This type of research is a quantitative descriptive research type of datasource used for both primary and secondary data. Purposive sampling was used as a sampling technique in this research,with a total sample of 100 respondents. Based on the results of a questionnaire using a Likert scale, it shows that the analysisof service quality at the Truntum Padang Hotel, seen from service quality indicators, has a percentage of 52%, namely atthe interval limit of 3, 26-4.00 in the satisfied category.
Co-Authors Abdila, Nurani Abhinaya Agusto Dayoh Afifah, Afifah Aini, Hasyiyatul Alfatah Haries Alfatah Haries Alhapen Ruslin Chandra Amelia, Refna Amelia Ananda Dwi Anjeny, Jenu Anjeny, Ananda Dwi Anjeny Apriliani, Yessi Apriliani Aulia Rahmi Chairunnisa, Fadilla Chairunnisa Claresta Aimee Firjatullah Debi Yulanda Derizal, Derizal Desi Ratna Sari desmiyuna, afifah Dewi, Ranti Komala Dhea vega Anandha Dwikinanti, Putri Kenanga Efand, Elena Meike Efand Elsa R. Sigalingging Emrizal Erica Aneysa Fachrul Nugraha Fandi, Sonia Sri Fandi Fauzan Azmi Firjatullah, Claresta Aimee Firjatullah Fitri Fadila Hannisa Syifa Salsabilla Haries, Alfatah Hasanah, Khamsatul Husna, Rifdatul Idris, Mohammad Azry Ilahi, M. Eric Kurniawan, Topik Leydia Ajeng Qansa Marifa Leydia Ajeng Qanza Marifa M Eric Illahi Mediani, Rahma Meliyandani, Cindy Meliyandani Monalisa Muhammad Rakha Nadinda, Nadinda Nailul Mardiah Nandy Phinto Neswardi, Sepri Neswardi, Sepri Nicho Syaputra Novadilastri Novita, Yolanda Novita Nurhaliza, Siti Nurhaliza Oktavia, Nabilla Primadona Putri, Selvia Rahmayanti Putri RAHMA, Silvy Rahmawati, Mutiara Fahmi Raihan Fahrezi, Muhammad Raihana Mardhiyyah Ranti Komala Dewi Rasyid, Agung Ar Reni Puji Rahayu Ridha Yasman, Alifia Rifdatul Husna Salas, Tantriana Dika Salsabila Muntaz Sari Mustika Sarmiadi Sepri Neswardi Silva Melasari Siti Komaryah Sularno Sularno Sularno Sularno, Sularno Susan Olivia Tuti Azra Wahyu Gemilang, Girang Wahyuni, Mitha Wandi, Selvia Ananda Windy Della Sari Yolanda Irma Julia Putri Yudha Ananda Yudhytia Wimeina Zaki, Furqhan Fatur Zengg, Zengg Zengga Zengga Zengga Ziza Fazira