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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) TEKMAPRO Journal of Industrial Engineering and Management OPSI Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Madura REKAYASA Journal of Industrial Engineering Management Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Nusantara Science and Technology Proceedings Journal of Industrial Engineering and Operation Management (JIEOM) Journal of Electrical Engineering and Computer (JEECOM) Quantitative Economics and Management Studies Juminten : Jurnal Manajemen Industri dan Teknologi Journal La Multiapp Humantech : Jurnal Ilmiah Multidisiplin Indonesia KARYA: Jurnal Pengabdian Kepada Masyarakat Teknika STTKD: : Jurnal Teknik, Elektronik, Engine JUrnal Riset Ilmu Pendidikan Jurnal Sains dan Teknologi Journal of Artificial Intelligence and Engineering Applications (JAIEA) Jurnal Penelitian Rumpun Ilmu Teknik Jurnal Kendali Teknik dan Sains IIJSE Serambi Engineering Venus: Jurnal Publikasi Rumpun Ilmu Teknik International Journal of Mechanical, Industrial and Control Systems Engineering
Akmal Suryadi
Program Studi Teknik Industri UPN Veteran Jawa Timur
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Journal : Nusantara Science and Technology Proceedings

 1 
Company Quality Performance Using Customer Satisfaction Index Methods and Importance Performance Analysis at PT. XYZ. Akmal Suryadi; Mega Cattleya Prameswari Annissaa Islami; Syahrul Imam Taufiq; Budi Santoso
Nusantara Science and Technology Proceedings 2nd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Service quality can be interpreted as an effort to fulfill the needs and desires of consumers and the accuracy of delivery in balancing consumer expectations. Service quality can be identified by comparing consumer perceptions of the services they receive with the services expected of the service attributes of a company. If the service received or perceived is as expected, then the service quality is perceived as good and satisfactory. Conversely, if the service received is lower than expected, then the service quality is perceived as bad. In this study, an analysis of customer satisfaction was carried out using the Customer Satisfaction Index (CSI) method at PT. XYZ to determine the level of consumer satisfaction. The results of this study are the customer satisfaction index of 73.228% which describes the customers of PT. XYZ is satisfied with the container depot service. However, improvements still need to be made so that the customer satisfaction index can approach 100% to achieve customer loyalty. To find out what attributes need to be improved an Importance Performance Analysis (IPA) analysis is carried out which produces several attributes that must be improved, namely attributes A1, A4, B4, C2, C4, D4 in quadrant A.
Analysis of Data Mining at Supermarket X in Surabaya Using Market Basket Analysis to Determine Consumer Buying Patterns Akmal Suryadi; Mega Cattleya Prameswari Anissa Islami
Nusantara Science and Technology Proceedings 3rd International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2705

Abstract

The most common lifestyle change during the Covid-19 pandemic is an increase in people's purchasing power. The strategy that sellers need to pay attention to is product placement. Product placement in stores on a small or large scale is one of the strategies that can affect consumer purchasing decisions. One supermarket in Surabaya experienced an increase in transactions during the pandemic, but there are some products whose sales are not as high as other products due to product placement that is not by the type or function so that when customers want to buy products they have to look for them first, this is not uncommon. customers do not shop or buy products which result in lower transactions and lower supermarket profits. So this research was conducted to provide recommendations for product placement in a layout that suits consumers' wishes, grouping products based on consumer buying habits, and reduce search time. This research was conducted using the Market Basket Analysis (MBA) method. From the results, there are 19 rules which indicate that some products will be purchased if placed close to other products with a 100% confidence level.
Safety Assessment Approach of Hazard and Operability (HAZOP) In A Power Plant Sector Akmal Suryadi; Mega Cattleya PA Islami; Gilang Ramadhan
Nusantara Science and Technology Proceedings 4th International Conference Eco-Innovation in Science, Engineering, and Technology
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2023.3635

Abstract

In line with the current development of society, the need for electricity can be said to be a primary need that must be met to support community activities, both for economic purposes and to fulfill daily household needs. The research was conducted at one of the power generation companies. Based on the results of initial observations and interviews with workers at the company, it was explained that the potential danger of work accidents in the boiler machine area at the Steam-Electric Power Station was considered high. Dangers of work accidents that can occur in the boiler area include hot weather, noise, sparks, water vapor leaks, contact with hot steam pipes, high pressure, slipping, and falling from heights. The danger that has occurred in the boiler machine area is noise, noise often occurs because workers underestimate the use of earplugs or earmuffs because they feel they often work without using earplugs. This research aims to analyze the potential dangers of work accidents in the PLTU boiler machine area in the company. Analysis of potential accident hazards was carried out using the HAZOP method. It is hoped that the HAZOP method will enable researchers to know the dangers and how to overcome them to minimize the risk of occupational hazards. This method has the advantage that work using this method will run systematically, the results obtained are more detailed compared to other methods and can be used in various systems. The results of the research show that the risk of danger in power generation companies amounts to 12 potential work accident hazards. Potential dangers of work accidents consist of deafness (25%), burns (17%), slips (9%), shortness of breath (9%), dehydration (8%), electric shock (8%), pinching (8%), fire (8%), and corrosion (8%).
Co-Authors Abdurahman Abdurrahman Adip Kurniawan Adip Kurniawan Ahmah Jainul Firdaus Ahmah Jainul Firdaus Air Sulistiya Ramadhan Air Sulistiya Ramadhan Akhmad Triantono Akhmad Triantono Aland Nagara Y Aland Nagara Yanottama Ardianto Ardianto Ardianto Aura Diva Shafa Dharma Bayu Dedi Saputra Budianto Bima Putra Pratama Dannya Fatima H. W Debora, Sevialita Dhanu Ega Sentanu Dhifa Farah Miftah Didi Samanhudi Didik Samanhudi Dimas Anugerah Pratama Dimas Anugerah Pratama Dira Ernawati Dwi Agus Saputra Dwi Sukma D Dwi Sukma D. Earliawan Muhammad Irbah Zain Emon Leonardo N Erlang Kardyansyah Winata Erlang Kardyansyah Winata Erlina Erlina Erlina Purnamawati Erlina Purnamawati Erlina Purnamawati F.I. Zadi Farida Pulansari Farida Pulansari Fathur Razaq K.S. Fathur Razaq Khusnu Syahputra Fathur Rizki Fathur Rizki Fatimah Salsabillah Hentihu Fikgar Utoyo Fuad, Muhammad Shofil Gairwyn, Shannon Viona Giga Dewi Septiana Gilang Ramadhan Helmi Syaiful Haq Helmi Syaiful Haq Husen Zaini Husen Zaini Husin, M. Husin As ari Inggrid Bella Pratama Iqlal, Fadhil Muhammad Jasur Jasur Kalvin Edo Wahyudi Khasanah, Dewi Laksono Trisnantoro Leonard Nainggolan Mabrurotin, Mukhlishotul Mega Cattleya P.A. Islami Mega Cattleya PA Islami Mega Cattleya Prameswari Anissa Islami Mega Cattleya Prameswari Annissaa Islami Melani Pratiwi Munir Putri Melanida Agustin Moh Emil Nazarudin Fauzi Moh Rizki Firdaus Moh Rizki Firdaus Mohammad Emil Nazarudin Muhammad Asyrafi Syandana Muhammad Diaz Prasedio Muhammad Diaz Prasedio Muhammad Dwi Agus Saputra Muhammad Lutfi Muhammad Lutfi Muhammad Rifqi Hari Nugroho Novita Ramadayanti Nuzulatur Rahmah Prasetyo, Akbar Kurniawan Pratama, Dio Andika Nur Prima Lutfansa Prima Lutfansa Qanita Zahira Muhar Arifin Reina Anindita Putri Rina Wahyu J Rizky Syahrul Ikhwanda Rizky Syahrul Ikhwanda Rizqi Novita Sari Romadoni, Muhammad Ilham Salma Putria Nabila Sirli, Jeannica Salbillah Putri Sujatmiko, Bagus Syahrul Imam Taufiq Tranggono Tranggono Tranggono Tukiman, Tukiman Vify Elviana Vify Elviana Vina Dwi Sartika Wiranegara, Bayu Frastra Yoga Anunggita Yuan Ridho Hadi Yuan Ridho Hadi Putra Zahra Khania Putri