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All Journal Jurnal Kesehatan Jurnal Mirai Management AkMen JURNAL ILMIAH YUME : Journal of Management Economy Deposit Journal ( E-DJ) JKMM Jurnal Manajemen dan Organisasi Review (MANOR) Jurnal Riset Ilmu Ekonomi Journal Peqguruang: Conference Series Center of Economic Students Journal (CSEJ) Jurnal Pendidikan Sains Indonesia (Indonesian Journal of Science Education)
Ramlawati Ramlawati
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan dan Kinerja Karyawan Terhadap Kepuasan Nasabah Agus Agus; Serlin Serang; Ramlawati Ramlawati
YUME : Journal of Management Vol 5, No 3 (2022)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v5i3.803

Abstract

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh kualitas pelayanan dan kinerja karyawan berpengaruh terhadap kepuasan nasabah pada Bank BNI Kantor Cabang Pembantu Antang. Populasi pada penelitian ini mencakup nasabah Bank BNI Kantor Cabang Pembantu Antang yang berjumlah 700 orang dari tahun 2018-2019. Metode penentuan sampel yang digunakan adalah purposive sampling. Untuk menentukan jumlah sampel maka digunakan rumus slovin, sehingga diperoleh jumlah sampel sebanyak 88 responden. Sumber data yang digunakan dalam penelitian ini adalah data primer yang dikumpulkan dengan menyebar kuesioner kepada seluruh responden. Data dalam penelitian ini akan diuji dengan beberapa tahapan pengujian, yaitu uji statistik deskriptif, uji kualitas data yang terdiri dari (uji validitas, uji reliabilitas), uji normalitas, uji multikolinearitas, uji heteroskedastisitas dan pengujian seluruh hipotesis melalui uji koefisien determinasi, uji parsial (uji t) dan uji simultan (uji f). Hasil penelitian menunjukkan bahwa variabel kualitas layanan dan kinerja karyawan berpengaruh positif dan signifikan terhadap kepuasan nasabah pada Bank BNI Kantor Cabang Pembantu Antang. Hal ini berarti semakin baik kualitas layanan yang diberikan dan semakin baik kinerja karyawan, maka akan mempengaruhi dan meningkatkan kepuasan nasabah. Kata Kunci: Kualitas Layanan, Kinerja Karyawan, Kepuasan Nasabah.
Apakah Pelatihan dan Motivasi Mampu Meningkatkan Kinerja Karyawan? Abdillah Mubarak; Ramlawati Ramlawati; Suriyanti Suriyanti
YUME : Journal of Management Vol 5, No 3 (2022)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v5i3.3222

Abstract

Secara objektif studi ini kami lakukan untuk menganalisis dan mengkaji pengaruh dari variabel pelatihan, motivasi terhadap kinerja karyawan. Studi ini dilakukan pada pada PT. Industri Kapal Indonesia dengan melibatkan 64 orang responden. Data yang kami gunakan adalah data primer yang diperoleh dengan menyebar kuesioner yang berisi draft pernyataan yang harus dijawab. Setiap jawaban responden akan diberi bobot skor seperti jawaban (Sangat Setuju=5, Setuju=4, Cukup Setuju=3, Tidak Setuju=2, Sangat Tidak Setuju=1) kemudian dilanjutkan dengan langkah analisis data menggunakan bantuan alat SPSS. Data dianalisis melalui beberapa tahap pengujian seperti uji validitas dan uji reliabilitas, kemudian dilanjutkan dengan uji normalitas, uji heterokedastisitas. Terakhir adalah melakukan uji hipotesis melalui uji simultan (uji F), uji parsial (uji t) dan uji koefisien determinasi. Dari hasil uji statistik, kami menemukan bahwa secara parsial variabel pelatihan berpengaruh positif dan signifikan terhadap kinerja karyawan, Variabel motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan, kemudian sacara simultan variabel (pelatihan dan motivasi) berpengaruh positif dan signifikan terhadap variabel kinerja karyawan. Hasil ini memberi gambaran bahwa dengan adanya pelatihan dan Motivasi yang tinggi terbukti mampu meningkatkan Kinerja Karyawan. Kata Kunci: Kompensasi, Kemampuan Kerja, Lingkungan Kerja, Prestasi Kerja Karyawan.
Pengaruh Bauran Pemasaran Terhadap Peningkatan Penjualan Produk Mushlih Saleh; Mahfud Nurnajamuddin; Ramlawati Ramlawati
YUME : Journal of Management Vol 5, No 3 (2022)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v5i3.3223

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisa seberapa besar pengaruh kualitas layanan terhadap tingkat kepuasan yang dirasakan oleh nasabah yang menggunakan jasa PT. BRI (Persero) Tbk Cabang Makassar Panakkukang. Model yang digunakan dalam penelitian ini adalah metode observasi, wawancara, kuesioner, dan studi kepustakaan dengan menggunakan skala likert dan metode penentuan sampel yang digunakan adalah aksidental sampling sebanyak 100 sampel. Metode analisis yang digunakan adalah metode regresi linear berganda (multi linear regression). Hasil penelitian menunjukkan bahwa kualitas pelayanan yang terdiri atas Realibility (X1), Assurance (X2), Empathy (X3), Tangible (X4), dan Responsiveness (X5) secara bersama-sama memiliki pengaruh yang positif. Di mana persamaan regresi Y = 3,647 + 0,183X1 + 0,355X2 + 0,282X3 + 0,255X4 + 0,258X5 Selain itu, dengan uji F dilihat bahwa kualitas pelayanan memiliki pengaruh yang signifikan terhadap kepuasan pelanggan dengan tingkat signifikansi sebesar 0,000 atau 0%. Namun berdasarkan uji parsial (t), semua variabel memiliki pengaruh yang signifikan terhadap kepuasan pelanggan dengan tingkat signifikan untuk Realibility sebesar 0,000 atau 0,1%; Assurance sebesar 0,000 atau 0%; tangible sebesar 0,000 atau 0%; Emphaty 0,000 atau 0% dan Responsiveness sebesar 0,000 atau 0,0%.
PENGARUH PENDAPATAN DAN KONSUMSI RUMAH TANGGA TERHADAP KESEJAHTERAAN KELUARGA PETANI DI DESA JANJA KOMPI KECAMATAN LAMPASIO KABUPATEN TOLITOLI: Studi Kasus Desa Janja Kompi Kecamatan Lampasio Kabupaten Tolitoli Ramlawati Ramlawati; Hilmi Hilmi
Jurnal Riset Ilmu Ekonomi Vol. 3 No. 1 (2023): Jurnal Riset Ilmu Ekonomi (JRIE) Edisi April 2023
Publisher : Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrie.v3i1.42

Abstract

This study aims to determine how the influence of household income and consumption variables on the welfare of Farmer Families in Janja Company Village, Lampasio District, Tolitoli Regency. This study used associative quantitative methods. Data sources are primary data obtained through questionnaires, observations, interviews and documentation related to this study. Based on the results of regression data, the study can be partially concluded that income variables have a significant effect on the welfare of farmer families. While the variable of household consumption does not have a significant effect. In addition, the results of data processing show a significant influence of household income and consumption simultaneously on household welfare.
PERSEPSI KEPALA SEKOLAH TERHADAP PENDAMPINGAN PENGAWAS SEKOLAH DALAM MEWUJUDKAN SEKOLAH RAMAH ANAK DI KABUPATEN KEPULAUAN SELAYAR Ramlawati Ramlawati; Risnawati Risnawati; Syahrul Syahrul; Suryadi Ishak
Journal Peqguruang: Conference Series Vol 7, No 1 (2025): Peqguruang, Volume 7 Nomor 1 Mei 2025
Publisher : Universitas Al Asyariah Mandar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35329/jp.v7i1.6037

Abstract

If article was written in Indonesian, abstract was written in English and Indonesian. If article was written in English, abstract was written in English only. Abstract should be no longer than 200 words. The body text of abstract is written with Century (8 pt) and justify format, with left indent 10 mm and right indent 10 mm This research aims to analyze the perceptions of school principals regarding the assistance of school supervisors in realizing Child Friendly Schools (SRA) in Selayar Islands Regency. Assistance from school supervisors is considered important to ensure the implementation of policies and practices that support the creation of a safe, comfortable and inclusive learning environment for children. This research used a qualitative approach with descriptive methods, involving 24 school principals as respondents. Data was collected through in-depth interviews, questionnaires and observations, then analyzed using thematic analysis techniques. The research results show that overall, principals' perceptions of school supervisor assistance are at a very positive level (average score 4.27). The dimensions of support and attention (4.47) and communication and collaboration (4.38) were the most appreciated aspects. However, the dimensions of the impact of mentoring (4.14) and increasing understanding and competence (4.15) show quite significant variations in perception, indicating the need for more structured and specific mentoring. Based on these findings, this research recommends increasing the intensity of mentoring, facilitating discussion forums between school principals, and providing more measurable and solution-based feedback. It is hoped that the research results can become a reference for education stakeholders in optimizing the implementation of Child Friendly Schools.
The Effect of Project-Based Learning E-Modules on Student Competence in Developing Science Process Skills Assessment Instruments Ramlawati Ramlawati; Nur Indah Sari; Rifda Nurhikmawati Arif; Nurul Ilmi
Jurnal Pendidikan Sains Indonesia Vol 13, No 4 (2025): OCTOBER 2025
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jpsi.v13i4.49142

Abstract

Student competence in developing assessment instruments is crucial for ensuring the quality of learning evaluation. This research aims to determine the effect of project-based learning e-modules on student competence in developing science process skills instruments. This study employed a quasi-experimental research design with a nonequivalent control group. The sample was selected using purposive sampling based on students' initial abilities, resulting in 54 students divided into two groups. Data collection instruments included the development of one basic and integrated SPS question by students for each indicator. The research data were analyzed using a t-test with a significance level of 5%. The results demonstrated a significant positive effect of the PjBL e-module on student competence in developing SPS instruments, with the experimental group's average competence being 77.36, which was higher than the control group's average of 62.41. This research is expected to improve the competence of prospective science teachers in developing valid and effective assessment instruments, thereby addressing obstacles such as a lack of understanding of SPS, difficulties in constructing complex questions, and challenges in creating effective distractors
Manajemen Operasional Sebagai Kapabilitas Strategis Dalam Meningkatkan Daya Saing Perusahaan Nur Fadliah Ramadani.H; Mahfud Nurnajamuddin; Nellyana Mokhtar; Ramlawati Ramlawati
Center of Economic Students Journal Vol. 9 No. 1 (2026): Januari - Maret
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56750/xy727d45

Abstract

Intensifying business competition drives companies to build superior internal capabilities to sustain operations. Operations management serves as a strategic capability directly impacting competitive advantage. This study aims to analyze the role of operations management as a strategic capability in enhancing firm competitiveness through cost efficiency, quality, delivery reliability, flexibility, and continuous improvement. Employing a conceptual literature review method with thematic synthesis, secondary data was gathered from Google Scholar  and ScienceDirect (2015-2024 period) using relevant peer-reviewed article criteria. Findings show that operations management practices (process design, lean, quality management, TPM, productivity, supply chain integration) improve operational performance (cost, quality, delivery, flexibility), thereby strengthening competitive strategy. The main contribution is a conceptual framework along with implementation recommendations for managers.
Co-Authors Abdillah Mubarak Agus Agus Akbar Usman Andhy Saputra Anwar Anwar Emy Lusyana Hilmi Hilmi Hilmi Hilmi Huriati, Huriati Irawati Ahmad Ishak Arb. Kaulusan Mahfud Nurnajamuddin Mahfudnurnajamuddin, Mahfudnurnajamuddin Meylani Meylani Muhammad Nasir Hasan Dg Marumu Muhammad Nasir Marumu Mushlih Saleh Nellyana Mokhtar Nur Alam Nur Fadliah Ramadani.H Nur Hidayah Nur Indah Sari Nurul Ilmi Ridwan Mochtar Thaha Rifda Nurhikmawati Arif Risnawati Risnawati Serlin Serang Serlin serang Suriyanti Suriyanti Suryadi Ishak Syahrul Syahrul Zaenal, Faisal Akbar