Articles
<![CDATA[The Effect of Customer Relationship Management (CRM) To Customers’ Loyalty and Customers’ Satisfaction as Mediator Variables ]]>
<![CDATA[Emaluta, Fikriya Hanim Kardiya]]>;
<![CDATA[Isnalita, Isnalita]]>;
<![CDATA[Soewarno, Noorlailie]]>
<![CDATA[ Jurnal AKSI (Akuntansi dan Sistem Informasi) Vol 4, No 2 (2019) ]]>
Publisher : <![CDATA[Politeknik Negeri Madiun ]]>
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DOI: 10.32486/aksi.v4i2.352
<![CDATA[This research aims at exploring the effect of customer relationship management (CRM) which based of several indicators, such as information and data, process, technology, human resource; focused on customers’ loyalty and customers’ satisfaction as the mediator variable of PT Gojek Indonesia. The analysis uses structural equation modelling (SEM) with warp PLS version 5.00 program to examine the hypothesis. There are 216 respondents in this research. The respondents are the Gojek Indonesia’s customers. The result of the research shows that there positive effect and significance between the CRM of Gojek Indonesia’s service provided and costumers’ satisfaction and loyalty. It also indicates that the result of the research is consistent with the previous CRM research findings and the findings of the current research, where the CRM of Gojek Indonesia’s service gives indirect positive effect to the costumers’ loyalty through costumers’ satisfaction that shows supportive mediator relation between CRM, customers’ satisfaction, and customers’ loyalty.Keywords: customer relationship management, customers’ satisfaction, customers’ loyalty]]>
<![CDATA[INDEPENDENT COMMISSIONER, INSTITUTIONAL OWNERSHIP AND FINANCIAL DISTRESS BANKS IN INDONESIA ]]>
<![CDATA[Isnalita, Isnalita]]>;
<![CDATA[Utama, Anak Agung Gde Satia]]>
<![CDATA[ JURNAL AKUNTANSI DAN AUDITING Volume 10, Nomor 1, Tahun 2013 ]]>
Publisher : <![CDATA[Department of Accounting, Faculty of Economics & Business,Diponegoro University, Indonesia ]]>
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DOI: 10.14710/jaa.10.1.1-12
<![CDATA[This research aim to determine the effect of independent commissioner and institutional ownershipto financial distress banks in Indonesia. The existence of the banking crisis occurred in 1997/1998resulted the collapse of public confidence in banking industry. In 2008, the scale, pattern, anda different scope, we face the reality that seems similar to the condition of the banks in the endof 1997. Financial distress experienced is not only caused by external factors stemming fromthe bank but also can be caused by internal factors. On the other hand, the financial distress inthe banking sector can be caused by governance are not good in running the bank’s operations.This study used a quantitative approach. The unit of analysis is the banks in Indonesia with dataobtained from directory of Bank Indonesia in 2008-2009. The research sampling techniques use saturated sampling or census. Research design use multiple logistic regression with the cross section. The result from this study indicated that independent commissioners and institutionalownership cannot prevent the financial distress in 2008 and 2009.]]>
<![CDATA[CSR Disclosure, Customer Loyalty, and Firm Values (Study at Mining Company Listed in Indonesia Stock Exchange) ]]>
<![CDATA[Isnalita]]>;
<![CDATA[I Made Narsa]]>
<![CDATA[ Asian Journal of Accounting Research Volume 2 Issue 2 ]]>
Publisher : <![CDATA[Emerald Publishing Limited ]]>
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DOI: 10.1108/AJAR-2017-02-02-B002
<![CDATA[This study aimed to examine the association of Corporate Social Responsibility (CSR) disclosure and the firm valueson customer loyalty as a mediating variable. The samples of this study weresourced from the mining companies listed on the Indonesia Stock Exchange of 2008-2014. The secondary data used was obtained from the annual reports accessed through idx.co.id, and the sales reports based on the mining's sub-sectors accessed through bi.go.id. The variables of CSR disclosure were measured by usingscoresof weighting the item categories of CSR disclosure, namely: special items, core items, and additional items. Meanwhile, customer loyalty was measured by using market share, and the firm values were measured by Tobin's Q. The results proved that customer loyalty was the intervening influence of CSR disclosure and the firm values. This was the first study thatapplied different weighting to the category of disclosure items to calculate the scores of CSR disclosure through a statistical testing. Further research, then,can use the survey or focus group discussion (FGD) to determine the weighting method.]]>
<![CDATA[Pengaruh Teknologi Informasi terhadap Proses Pembelajaran dan Prestasi Akademik Mahasiswa ]]>
<![CDATA[Nor Hasan]]>;
<![CDATA[Noorlailie Soewarno]]>;
<![CDATA[Isnalita Isnalita]]>
<![CDATA[ Jurnal Kajian Akuntansi Vol 3, No 1 (2019): JUNI 2019 ]]>
Publisher : <![CDATA[Universitas Swadaya Gunung Jati ]]>
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DOI: 10.33603/jka.v3i1.2130
<![CDATA[This study aimed to obtain empirical evidence regarding the correlation of the use of information technology to the learning process (lectures) and its impact on student academic achievement. This study used path analysis or analysis that not only tested the direct influence of independent variable to the dependent variable, but also explained the presence or absence of indirect influence given by the independent variable through the intervening variable to the dependent variable. This study uses questionnaires media that are disseminated through electronic media. The statements contained in the questionnaire were measured using the Likert scale of 5 (five) points, then processed using Path Analysis, and interpreted. Total respondents in this study as many as 204 students of Master of Accounting who have been through the course of information technology management. The results of this study indicate that information technology influences student academic achievement and influences the learning process and has an impact on student academic achievement.Keywords : Information technology; Learning process; Student academic achievement.]]>
<![CDATA[Kepemilikan keluarga dan carbon emission disclosure pada perusahaan pertambangan yang terdaftar di bursa efek indonesia ]]>
<![CDATA[Rahman Anshari]]>;
<![CDATA[Isnalita Isnalita]]>
<![CDATA[ Jurnal Akuntansi Aktual VOLUME 7, NOMOR 1, FEBRUARI 2020 ]]>
Publisher : <![CDATA[Universitas Negeri Malang ]]>
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DOI: 10.17977/um004v7i12020p11
<![CDATA[Abstract: This research aims to empirically examine the relationship between family ownership and Carbon Emission Disclosure (CED) on mining companies. The sample is all of the mining companies listed on the Indonesia Stock Exchange from 2016 to 2017. Saturated sampling technique is used on this research so that 46 companies’ are chosen through that technique. The dependent variable used in this research is carbon emission’s disclosure, measured by using carbon disclosure project (CDP) index. The firm’s size and firm’s age are used as the control variable. The data was analyzed by using multiple regression analysis. The result shows that family ownership has a negative and significant effect on carbon emission disclosure. The result also shows that mining family companies tend to not disclose information on carbon emission they produced comprehensively. Based on the result of this research, the government should create policies about carbon emission disclosure to increase carbon emission disclosure.Abstrak: Penelitian ini bertujuan untuk menguji secara empiris pengaruh kepemilikan keluarga terhadap Carbon Emission Disclosure (CED) di perusahaan pertambangan dengan menggunakan sampel perusahaan pertambangan yang dimiliki oleh keluarga yang terdaftar di Bursa Efek Indonesia pada tahun 2016-2017. Sampel diambil dengan menggunakan teknik sampling jenuh sehingga diperoleh 46 sampel penelitian. Variabel independen penelitian ini adalah kepemilikan keluarga yang diukur menggunakan prosentase kepemilikan saham. Variabel dependen penelitian ini adalah carbon emission disclosure yang diukur menggunakan indeks pengungkapan carbon disclosure project (CDP). Penelitian ini menggunakan dua variabel kontrol yaitu ukuran perusahaan dan usia perusahaan. Penelitian ini menggunakan analisis regresi berganda. Hasil penelitian menunjukkan bahwa kepemilikan keluarga berpengaruh negatif dan signifikan terhadap carbon emission disclosure. Implikasi dari penelitian ini adalah perusahaan pertambangan keluarga cenderung tidak mengungkapkan informasi mengenai emisi karbon yang dihasilkan perusahaan dengan komprehensif, sehingga diperlukan kebijakan-kebijakan pemerintah yang meningkatkan kepatuhan pengungkapan.]]>
<![CDATA[Makna Konsep Akuntabilitas dan Transparansi dari Perspektif Al-Kindi ]]>
<![CDATA[Armizha Rahmatika]]>;
<![CDATA[isnalita isnalita]]>
<![CDATA[ AL-QARDH Vol 3, No 1 (2018): AL-QARDH ]]>
Publisher : <![CDATA[Fakultas Ekonomi dan Bisnis Islam Institut Agama Islam Negeri Palangka Raya ]]>
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DOI: 10.23971/jaq.v3i1.1336
<![CDATA[Cases of bribery involving auditors and auditees become one form of fraud that is difficult to detect. This is because of both parties are equally enjoying the benefits of the outcome of such unethical and immoral behavior. The increasing number of corruption cases, specifically bribes in the government sector from year to year in Indonesia makes the role of public sector auditors such as BPK RI questioned. In addition, some of the perpetrators of corruption are adherents of Islam, which is interesting to criticize because Islam is a religion that upholds the value of honesty and truth. This research used qualitative research method with postmodernism paradigm because the researcher wanted to study the relevance of classical Islamic philosopher, Al-Kindi’s thought with the truth value in the accountability and transparency principle. It is done as an effort to integrate the meaning of accountability and transparency principle according to accounting with truth value according to Al-Kindi’s thought to get deeper meaning which if useful for auditor in carrying out its function, in order to work in accordance with professional ethic code by upholding ethics and morality value]]>
<![CDATA[ERP SYSTEM ADOPTION DETERMINANTS ]]>
<![CDATA[Suci Nur Aini]]>;
<![CDATA[Isnalita -]]>
<![CDATA[ Jurnal Riset Akuntansi Dan Bisnis Airlangga Vol 3, No 2 (2018): Jurnal Riset Akuntansi dan Bisnis Airlangga ]]>
Publisher : <![CDATA[Universitas Airlangga ]]>
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DOI: 10.31093/jraba.v3i2.124
<![CDATA[Penelitian ini menguji faktor-faktor yang mempengaruhi penggunaan Enterprise Resource Planning (ERP) di PT Kereta Api Indonesia area operasi 8 Surabaya. Responden penelitian ini sebanyak 70 pengguna sistem ERP. Pengujian hipotesis dilakukan menggunakan model SEM-PLS. Hasil penelitian ini menunjukkan bahwa karakteristik individu, karakteristik organisasi, dan karakteristik teknologi memiliki pengaruh positif yang signifikan terhadap manfaat yang dirasakan dari ERP dan persepsi kemudahan penggunaan ERP. Manfaat yang dirasakan dari ERP dan persepsi kemudahan penggunaan ERP memiliki pengaruh positif yang signifikan terhadap niat untuk menggunakan ERP. Persepsi kemudahan penggunaan ERP mempengaruhi secara positif dan signifikan terhadap manfaat yang dirasakan dari ERP. Sementara itu, niat untuk menggunakan ERP memiliki pengaruh positif yang signifikan terhadap penggunaan ERP. Hasil penelitian ini dapat digunakan sebagai pertimbangan untuk menilai efektivitas penerimaan implementasi sistem ERP. Selanjutnya, hasil penelitian ini juga dapat digunakan untuk meningkatkan pengembangan sistem ERP di masa depan.]]>
<![CDATA[PENGARUH PENERAPAN E-FILLING, TINGKAT PEMAHAMAN PAJAK, DAN SANKSI PAJAK TERHADAP KEPATUHAN FORMAL WAJIB PAJAK ORANG PRIBADI ]]>
<![CDATA[Ninis Nur Solichah]]>;
<![CDATA[Isnalita -]]>;
<![CDATA[Noorlailie Soewarno]]>
<![CDATA[ Jurnal Riset Akuntansi Dan Bisnis Airlangga Vol 4, No 2 (2019): Jurnal Riset Akuntansi dan Bisnis Airlangga ]]>
Publisher : <![CDATA[Universitas Airlangga ]]>
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DOI: 10.31093/jraba.v4i2.179
<![CDATA[The purpose of this research to determine the effect of e-Filing implementation, level of tax comprehension, and tax sanction in carrying out their tax obligations. The data were obtained from 178 questionnaires distributed to individual taxpayers who use e-Filing. The population in this research are taxpayers who have used the online SPT reporting program, e Filing. The sample in this research are 178 individual taxpayers. The method of this sampling is using convenience sampling method. The data analysis technique used is multiple linear regression. The result of this research shows that e-Filing implementation, tax sanction and the level of comprehension taxation has significant effect on compliance. The contribution of this research can provide information about the ease of reporting tax returns through e-filing so that more people report taxreturns and pay their taxes and expected to increase knowledge in the field of taxation.]]>
<![CDATA[DAMPAK SISTEM ERP TERKAIT RELEVANSI INFORMASI AKUNTANSI DAN KINERJA PERUSAHAAN : PERUSAHAAN ADOPSI ERP DAN TIDAK ADOPSI ERP ]]>
<![CDATA[Dwi May Adi Indra Lluciana]]>;
<![CDATA[Noorlailie Soewarno]]>;
<![CDATA[Isnalita Isnalita]]>
<![CDATA[ JURNAL AKUNTANSI UNIVERSITAS JEMBER Vol 15 No 1 (2017) ]]>
Publisher : <![CDATA[Universitas Jember ]]>
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DOI: 10.19184/jauj.v15i1.7724
<![CDATA[Sistem ERP (Enterprise Resource Planning) dianggap memberikan keuntungan bagi perusahaan. Sistem ERP juga membantu memberikan informasi akuntansi yang berguna bagi pengambilan keputusan. Penelitian ini bertujuan untuk mengetahui dampak sistem ERP pada relevansi informasi akuntansi dan kinerja perusahaan pada perusahaan yang mengadopsi ERP dan perusahaan yang tidak mengadopsi ERP. Pada penelitian ini relevansi informasi akuntansi diuji dengan tiga variabel yaitu predictive value, timeliness dan feedback value. Hasil analisis ini diperoleh dari kuesioner yang telah dibagikan kepada 75 perusahaan, terdiri dari 40 perusahaan yang mengadopsi sistem ERP dan 35 perusahaan yang tidak adopsi sistem ERP, sampel yang diperoleh masing-masing hanya 30 perusahaan sehingga terdapat 60 perusahaan yang diteliti. Hipotesis dalam penelitian ini diuji menggunakan analisis nonparametrik Mann Whitney dengan SPSS untuk mencari perbedaan dampak dari dua jenis perusahaan. Analisis ini membuktikan bahwa sistem ERP berdampak terhadap relevansi informasi akuntansi yang terdiri dari tiga variabel dan kinerja perusahaan pada perusahaan yang mengadopsi sistem ERP. Keywords : ERP, Value Relevance, Firm Performance]]>
