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All Journal JRB-Jurnal Riset Bisnis SULUH: Jurnal Abdimas LOSARI: Jurnal Pengabdian Kepada Masyarakat Studi Ilmu Manajemen dan Organisasi Annals of Human Resource Management Research SENTRI: Jurnal Riset Ilmiah Journal Research of Social Science, Economics, and Management Capacitarea : Jurnal Pengabdian Kepada Masyarakat INQUISITIVE: International Journal of Eonomic JIMP: Jurnal Ilmiah Manajemen Pancasila Jurnal Manajemen Pendidikan
Dewi Kurniawati
Fakultas Ekonomi Dan Bisnis Universitas Pancasila
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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PENGARUH KUALITAS PELAYANAN DAN WORD OF MOUTH (WOM) TERHADAP KEPUTUSAN PEMBELIAN PADA KULINER SOTO BETAWI GLOBE H. OJI DENGAN KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING Dea Nadiya; Dewi Kurniawati
Jurnal Riset Bisnis Vol. 9 No. 1 (2025): Oktober
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jhhy8a10

Abstract

This study aims to analyze the influence of service quality and Word of Mouth (WOM) communication on purchasing decisions, with customer satisfaction as an intervening variable. The research was conducted on 100 consumers of Soto Betawi Globe H. Oji in Central Jakarta, using a quantitative approach and a survey method through Google Forms. Data were analyzed using Structural Equation Modeling with the Partial Least Squares (SEM-PLS) approach via the SmartPLS 4 application. The results show that service quality and WOM have a positive and significant impact on customer satisfaction and purchasing decisions, and customer satisfaction is proven to mediate the influence of both variables. These findings recommend that culinary businesses focus on improving service quality and encouraging positive WOM to enhance customer satisfaction and loyalty.  
Menjadi Generasi Cerdas Finansial Mulai Dari Bangku Sekolah Dewi Kurniawati; Ameilia Damayanti; Chaerani Nisa; Mira Munira; Basis G Andamari; Tia Ichwani; Rifqi Rahmat; Muhammad Alfan; Faiz Al-Ghani Alamsyah; Muhammad Andika Renaliyansyah
Capacitarea : Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 1 (2026): Januari-April
Publisher : Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/capacitarea.2026.9946

Abstract

Kegiatan Pengabdian kepada Masyarakat ini dilaksanakan di SMA Negeri 3 Depok sebagai bentuk kontribusi akademisi dalam meningkatkan literasi keuangan generasi muda. Latar belakang kegiatan ini didasarkan pada masih rendahnya tingkat literasi keuangan remaja. Hal ini berpotensi menimbulkan perilaku konsumtif, minimnya perencanaan keuangan, serta kerentanan terhadap investasi ilegal. Kegiatan PKM dilaksanakan melalui dua tahapan yaitu koordinasi awal dengan pihak sekolah serta pelaksanaan edukasi dan pelatihan investasi bagi siswa kelas XII. Metode yang digunakan meliputi seminar interaktif, simulasi investasi berbasis aplikasi digital, diskusi, games, serta evaluasi melalui pre-test dan post-test. Hasil kegiatan menunjukkan adanya peningkatan pemahaman mengenai konsep investasi, manfaat compounding, serta pentingnya perencanaan keuangan jangka panjang. Antusiasme peserta terlihat dari partisipasi aktif dalam diskusi dan simulasi. Program ini diharapkan menjadi langkah awal pembentukan generasi muda yang cerdas finansial, rasional dalam mengambil keputusan ekonomi, dan siap menghadapi tantangan masa depan.
IMPLEMENTATION OF THE AMO MODEL IN IMPROVING EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ENGAGEMENT IN THE BANKING SECTOR IN JAKARTA Dewi Kurniawati; Chaerani Nisa; Tia Ichwani; Sri Widyastuti; Damara Azzalia Narda
INQUISITIVE : International Journal of Economic Vol. 6 No. 2 (2026): June
Publisher : Fakultas Ekonomi dan Bisnis Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65179/inquisitive.2026.9949

Abstract

This study aims to analyze the implementation of the Ability–Motivation–Opportunity (AMO) model in improving employee performance through employee engagement in the banking sector in Jakarta. A quantitative approach with an explanatory research design was employed. Data were collected through a five-point Likert scale questionnaire administered to 160 banking employees selected using purposive sampling. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (SEM-PLS) with SmartPLS 4.0. The results indicate that ability, motivation, and opportunity have a positive and significant effect on employee engagement. Furthermore, employee engagement has a positive and significant effect on employee performance. The mediation analysis reveals that employee engagement significantly mediates the relationship between ability and motivation with employee performance. However, employee engagement does not mediate the relationship between opportunity and employee performance. The coefficient of determination shows that the model has moderate explanatory power, where AMO variables explain 48.7% of the variance in employee engagement, while the combination of AMO and employee engagement explains 60.7% of the variance in employee performance. These findings suggest that improving employee performance in the banking sector is not only influenced by competence and motivation but also by the level of employee engagement within the organization. This study provides practical implications for banking organizations to enhance employee performance through the strengthening of AMO-based human resource management practices and the continuous improvement of employee engagement.
From Career Anxiety to Work Readiness: The Mediating Effect of Career Self-Efficacy Dewi Kurniawati; Gunawan Baharuddin; Bayu Retno; Fytha Poetri Agayha; Annisa Helmaliana
Studi Ilmu Manajemen dan Organisasi Vol 7 No 2 (2026): Juli
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/simo.v7i2.6836

Abstract

Purpose: This study addresses the limited evidence on the simultaneous relationships among career anxiety, career self-efficacy, and work readiness by testing an integrated mediation model based on Social Cognitive Career Theory (SCCT).Research Methodology: A quantitative cross-sectional survey was conducted involving 374 final-year undergraduate students from accredited Indonesian universities selected through purposive sampling. Data were collected using a structured online questionnaire and analyzed with Structural Equation Modeling–Partial Least Squares (SEM-PLS) in SmartPLS 4.0 including measurement model evaluation and bootstrapping for hypothesis testing.Results: Career anxiety did not significantly influence work readiness directly (? = 0.092, p = 0.056). However, career anxiety significantly affected career self-efficacy (? = 0.536, p < 0.001), while career self-efficacy positively influenced work readiness (? = 0.677, p < 0.001). Bootstrapping results further demonstrated that career self-efficacy fully mediated the relationship between career anxiety and work readiness.Conclusions: Career self-efficacy represents the primary psychological mechanism through which career anxiety influences students’ readiness for employment. Strengthening students’ career self-efficacy can reduce the adverse effects of career anxiety and improve their transition into the labor market.Limitations: This study is limited by its cross-sectional design, reliance on self-reported data, and focus on final-year university students in Indonesia.Contributions: This study extends Social Cognitive Career Theory by integrating career anxiety, career self-efficacy, and work readiness within a mediation framework, offering practical implications for enhancing graduate employability in higher education.
Pengaruh Pola Pikir Kewirausahaan dan Ketahanan Psikologis terhadap Niat Menjadi Wirausaha Mahasiswa di Indonesia Nabila Qinthara Putri; Dewi Kurniawati
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 2 (2026): SENTRI : Jurnal Riset Ilmiah, Februari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i2.5676

Abstract

Entrepreneurship is increasingly viewed as a strategic pillar of modern economic development due to its role in creating jobs, driving innovation, and strengthening national economic resilience. In Indonesia, the large demographic potential of the productive age group, particularly among students, makes entrepreneurship a relevant career alternative amidst technological disruption and market uncertainty. Rapid digital transformation, the expansion of the gig economy, and the growing demand for creative industries further highlight the importance of entrepreneurial competencies among young people. Universities, therefore, are expected not only to produce job seekers but also to nurture job creators who are capable of identifying opportunities and transforming ideas into sustainable ventures. However, the high level of entrepreneurial intention among students does not always translate into actual business creation. Various psychological factors, such as self-efficacy, risk tolerance, motivation, and resilience, play significant roles in shaping entrepreneurial behavior. Social support, access to capital, mentorship, and exposure to entrepreneurial role models also influence students’ readiness to start and sustain a business. Understanding these multidimensional determinants is essential to bridge the gap between intention and action. This study has contributions by enriching psychologically-based entrepreneurship studies, as well as practical implications for universities and policymakers in designing more adaptive, experiential, and sustainable entrepreneurship education programs that align with industry needs and national economic priorities.
The Effect of Work Discipline and Compensation on Employee Performance at the Waste Handling Unit (UPS) of the Setiabudi Reservoir Water Agency, South Jakarta Meivina Kusuma Darminto; Dewi Kurniawati
Journal Research of Social Science, Economics, and Management Vol. 5 No. 8 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i8.1394

Abstract

Employee performance is an important factor in supporting the effectiveness of public services, especially in the hygiene and environmental management sector which has a high level of risk and field workload. The Waste Management Unit (UPS) of the Setiabudi Reservoir Water Agency has a strategic role in maintaining the cleanliness of the reservoir and flood control in the South Jakarta area, so it requires human resources who have high work discipline and are supported by a fair and adequate compensation system. However, in practice, there are still various challenges related to discipline and perception of compensation that have the potential to affect employee performance. Therefore, this study aims to analyze the influence of work discipline and compensation on employee performance at the Setiabudi Reservoir Water Agency UPS. This study used a quantitative method with SPSS 27 analysis tools. Data was collected through the distribution of questionnaires to UPS employees of the Setiabudi Reservoir Water Agency as research respondents.  The results of the study show that work discipline has a positive and significant effect on employee performance, which indicates that compliance with rules, punctuality, and work responsibility can improve the effectiveness and quality of performance.  Thus, this study provides the implication that improving work discipline and improving compensation policies in a sustainable manner is a strategic step in improving employee performance and the quality of public services in the field of environmental management.
Pengaruh Beban Kerja, Stress Kerja, Dan Work-Life Balance Terhadap Kinerja Karyawan Generasi Z Di DKI Jakarta Alya Salsabila; Dewi Kurniawati
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jmp.v14i02.183

Abstract

The Effect of Workload, Job Stress, and Work-Life Balance on the Performance of Generation Z Employees in DKI Jakarta This study is motivated by the growing demand for employee productivity in urban workplaces, particularly among Generation Z employees who face dynamic work demands, psychological pressure, and the need to maintain work-life balance. Generation Z employees are generally adaptive to technology, yet they also place strong emphasis on flexibility, mental well-being, and personal life balance. This study aims to analyze the effect of workload, job stress, and work-life balance on the performance of Generation Z employees in DKI Jakarta. A quantitative approach with descriptive and causal-associative methods was employed. Data were collected through questionnaires distributed to 113 Generation Z employees working in DKI Jakarta. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, partial tests, simultaneous tests, and coefficient of determination with SPSS 27. The findings indicate that workload does not have a significant partial effect on employee performance, while job stress has a significant effect on employee performance. Furthermore, work-life balance has a positive and significant effect on employee performance. Simultaneously, workload, job stress, and work-life balance significantly affect employee performance, with an Adjusted R Square value of 0.791, indicating that the three variables explain 79.1% of the variance in employee performance. These findings imply that organizations should manage job stress effectively, strengthen policies that support work-life balance, and regulate workload proportionally to improve the sustainable performance of Generation Z employees in DKI Jakarta.
Pengaruh Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Di Hotel Jeep Station Indonesia Resort Megamendung Bogor Muhammad Maulana Iqbal; Dewi Kurniawati
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The Influence of Work Discipline and Work Motivation on Employee Performance at Hotel Jeep Station Indonesia Resort Megamendung Bogor This study aims to examine the effect of work discipline and work motivation on employee performance at Hotel JSI Resort Megamendung Bogor. The study is grounded in the importance of employee performance in supporting hotel service quality, particularly because service excellence is closely related to employees’ discipline, responsibility, and work encouragement. This research employed a quantitative method with an associative approach. The population and sample consisted of all 40 employees of Hotel JSI Resort Megamendung Bogor, selected using a saturated sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the assistance of SPSS 31. The findings indicate that work discipline has a positive and significant effect on employee performance. This suggests that higher levels of employee discipline contribute to better performance outcomes. In contrast, work motivation was not found to have a significant partial effect on employee performance. Therefore, it can be concluded that work discipline is an important factor in improving employee performance at Hotel JSI Resort Megamendung Bogor, whereas work motivation has not been proven to directly and significantly influence employee performance.
Pengaruh Kompensasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Pt. Indonesia Thai Summit Plastech (Karawang Barat) Algi Nadiansyah; Dewi Kurniawati
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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Abstract

THE EFFECT OF COMPENSATION AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT. INDONESIA THAI SUMMIT PLASTECH (WEST KARAWANG) This study aims to examine the effect of compensation and work environment on employee performance at PT. Indonesia Thai Summit Plastech (West Karawang). Employee performance is a critical factor in achieving organizational objectives; therefore, effective human resource management through appropriate compensation and a conducive work environment is essential. This study employed a quantitative approach with a causal research design. The population consisted of 294 employees, while the sample comprised 75 respondents selected using the Slovin formula with a simple random sampling technique. Data were collected through a structured questionnaire using a Likert scale and analyzed using multiple linear regression with SPSS version 27. The results indicate that compensation has a positive and significant effect on employee performance, with a t-value of 2.349 and a significance value of 0.022 (<0.05). The work environment also has a positive and significant effect on employee performance, with a t-value of 3.148 and a significance value of 0.002 (<0.05). Simultaneously, compensation and the work environment have a significant effect on employee performance, as indicated by an F-value of 31.836 and a significance value of <0.001. The Adjusted R Square value of 0.455 indicates that compensation and the work environment explain 45.5% of the variance in employee performance, while the remaining 54.5% is influenced by other factors not examined in this study. These findings suggest that improving a fair compensation system and creating a supportive work environment can enhance employee performance at PT. Indonesia Thai Summit Plastech (West Karawang).
Pengaruh Kompetensi Digital Dan Komunikasi Internal Terhadap Kinerja Pegawai Pada Balai Besar BMKG Wilayah II Ciputat Di Era Transformasi Teknologi Informasi Qonita Naylaffayza Putri; Dewi Kurniawati
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 01 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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Abstract

THE INFLUENCE OF DIGITAL COMPETENCE AND INTERNAL COMMUNICATION ON EMPLOYEE PERFORMANCE AT THE BMKG REGIONAL HEADQUARTERS II CIPUTAT IN THE ERA OF INFORMATION TECHNOLOGY TRANSFORMATION This study aims to examine how digital competence and internal communication impact employee performance at the BMKG Regional Office II in Ciputat, amid the current wave of information technology transformation. The method used was quantitative, where data was collected through questionnaires administered to 85 permanent employees and analyzed using multiple linear regression with the help of SPSS. The findings show that, partially, digital competence has a positive and significant effect on performance. Similarly, internal communication was also found to significantly affect performance. The resulting regression equation indicates that an increase in digital competence and internal communication will be directly proportional to an increase in performance. The coefficient of determination (R square) value of 66.6% shows that these two variables are able to explain 66.6% of the variation in employee performance, while the remaining 33.4% is determined by other factors outside the research model. Thus, this research model is considered to have a fairly strong ability to explain the relationship between digital competence, internal communication, and employee performance.
Co-Authors Afrizal Fadrurahman Priyanto Algi Nadiansyah Alya Salsabila Ameilia Damayanti Annisa Helmaliana Ari Ahmad Sahril Baharuddin, Gunawan Basis G. Andamari Bayu Retno Chaerani Nisa, Chaerani Christyn Angel Aritonang Damara Azzalia Narda Dea Nadiya Deriawan Deriawan Desinta Rahayu Ningtyas Faiz Al-Ghani Alamsyah Fatima Tuzzahra Alkaf Fytha Poetri Agayha Gita Aprilia Timang Harimurti Wulandjani Harimurti Wulandjani Irfan Nurhidayat Isla Rio Laelatul Ngazizah Laili Savitri Noor M. Nuruddin Subhan Meivina Kusuma Darminto Muhammad Alfan Muhammad Andika Renaliyansyah Muhammad Maulana Iqbal Muhammad Nofal Defano Munira, Mira Nabila Qinthara Putri Nur Latifa Ramadhani Qonita Naylaffayza Putri Rifqi Rahmat Rina Eka Pertiwi Roy Prakoso SALIS MUSTA ANI Setiarini, Setiarini Shofana Sekar Humairoh Sri Widyastuti Sri Widyastuti Supriadi Thalib Tia Ichwani TRI ASTUTI Vector Anggit Pratomo