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All Journal Jurnal Ilmu Manajemen (JIM) Riset Manajemen dan Akuntansi Primanomics : Jurnal Ekonomi & Bisnis JURNAL LENTERA BISNIS Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Jurnal Ilmiah Edunomika (JIE) EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Abdidas BERNAS: Jurnal Pengabdian Kepada Masyarakat Target : Jurnal Manajemen Bisnis Journal of Management - Small and Medium Enterprises (SME's) Airlangga Journal of Innovation Management Jurnal Riset Ilmu Ekonomi GANESHA: Jurnal Pengabdian Masyarakat Telaah Bisnis Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Balance : Jurnal Akuntansi dan Manajemen International Journal of Entrepreneurship, Business, and Creative Economy Jurnal Pengabdian Masyarakat STIE Surakarta (DIMASETA) e-Jurnal Apresiasi Ekonomi Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Inovasi Bisnis Manajemen dan Akuntansi SUBSERVE: Community Service and Empowerment Journal Seminar Nasional Pariwisata dan Kewirausahaan (SNPK) Wiranomika
Ari Susanti
Manajemen, Sekolah Tinggi Ilmu Ekonomi Surakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Optimalisasi Sistem Pengadaan Bahan Baku Oleh Team Stocker Untuk Meningkatkan Efisiensi Operasional Mie Gacoan Kartasura Franola Asokawati; Ari Susanti
Jurnal Inovasi Bisnis Manajemen dan Akuntansi Vol. 4 No. 1 (2026): JIBMA : Jurnal Inovasi Bisnis Manajemen dan Akuntansi
Publisher : PT. Karya Inovatif Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65255/jibma.v4i1.300

Abstract

This study aims to analyze the optimization of the raw material procurement system by the stocker team in improving operational efficiency at Resto Mie Gacoan Kartasura. The background of the study is based on the importance of the availability of raw materials in the right quantity and time to support smooth production and service quality. The study used a qualitative approach with data collection techniques through interviews, observation, and documentation. Informants consisted of the restaurant manager, the stocker team, and kitchen employees who were selected purposively. The results of the study indicate that the procurement system has been implemented in a structured manner through sales data-based planning, stock recording using the GTS digital system, and the application of the FIFO and FEFO principles in inventory management. The role of the stocker team has proven significant in maintaining stock accuracy, smooth distribution of materials, and controlling operational costs. However, obstacles still encountered in the form of inconsistencies in stock data, delays in supplier supplies, and high workloads. Therefore, continuous optimization is needed through improving record-keeping discipline, strengthening inter-department coordination, and evaluating supplier performance to support operational efficiency and improve service quality.
Pengaruh Harga, Kualitas produk dan Pelayanan Terhadap Keputusan Pembelian Konsumen Warung Sayur Kita Jaten Febi Permatasari; Ari Susanti
Jurnal Inovasi Bisnis Manajemen dan Akuntansi Vol. 4 No. 1 (2026): JIBMA : Jurnal Inovasi Bisnis Manajemen dan Akuntansi
Publisher : PT. Karya Inovatif Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65255/jibma.v4i1.302

Abstract

This study aims to analyze the influence of price, product quality, and service quality on consumer purchasing decisions at Warung Sayur Kita Jaten. The background of the study is based on the important role of MSMEs in the fresh food retail sector in retaining consumers amidst competition with modern minimarkets. The method used is a quantitative approach with data collection techniques through distributing questionnaires to 85 respondents. Data were analyzed using instrument quality tests, classical assumption tests, and multiple linear regression with the help of SPSS 25. The results of the study indicate that price and service quality have a positive and significant effect on purchasing decisions. Meanwhile, product quality has a positive but insignificant effect. Simultaneously, the three variables are able to explain 45.8% of the variation in purchasing decisions, while the remainder is influenced by other factors outside the research model. These findings indicate that establishing a competitive pricing strategy and improving service quality need to be a priority in maintaining and improving consumer purchasing decisions.
PERILAKU KEUANGAN KOMUNITAS SENIMAN MOJOPOLO JAWA TENGAH DITINJAU DARI LITERASI KEUANGAN DAN GAYA HIDUP Ari Susanti; Ester Dwi Supriyanto
Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Vol. 4 No. 3 (2024): NOVEMBER : Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimea.v4i3.836

Abstract

This study aims to determine financial literacy and lifestyle influences on financial behavior in members of the Mojopolo Artist community. This study uses a quantitative approach. The sample of this study was active members of the Mojopolo Artist community, with a total of 98 members. The analysis used multiple linear regression analysis using SPSS 25. Based on the analysis and discussion of financial literacy, lifestyle, on the financial behavior of members of the Mojopolo artist community, financial literacy and lifestyle have a significant effect on financial behavior in members of the Mojopolo artist community.
PENGARUH LITERASI KEUANGAN, FINANCIAL SELF EFFICACY, LOCUS OF CONTROL, DAN FINTECH PAYMENT TERHADAP PERILAKU MANAJEMEN KEUANGAN MAHASISWA DI SOLORAYA Lusi Endah Mawarni; Ari Susanti
Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Vol. 5 No. 2 (2025): JULI : Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimea.v5i2.923

Abstract

Financial digitalization shows significant developments in financial technology, and has an important impact on financial management of the community, especially students. This study aims to investigate the influence of financial literacy, financial self-efficacy, locus of control, and the use of fintech payments on students' financial management behavior. This study uses a quantitative approach involving a population of 100 active students surveyed in the Soloraya area. This study found that financial literacy, financial self-efficacy, locus of control, fintech payments have an effect on students' financial management behavior  
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Kantor Pos Kcu Solo Dirga Aji Saputra; Ari Susanti
Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi Vol. 6 No. 1 (2026): MARET : Jurnal Ilmiah Manajemen, Ekonomi dan Akuntansi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurimea.v6i1.1773

Abstract

Abstract: This study aims to analyze the effect of service quality on customer satisfaction at the Solo Main Post Office (KCU Solo). The background of this research is driven by the increasing competition within Indonesia’s logistics service industry and the need for service innovation in public institutions to adapt to the demands of modern customers. This research employs a quantitative method by distributing structured questionnaires to active users of postal delivery services. The collected data were analyzed using simple linear regression to examine the relationship between service quality and customer satisfaction. The results indicate that service quality is a key determinant of customer satisfaction, particularly in terms of reliability, responsiveness, and assurance. These findings affirm that improving service quality enhances customer trust and satisfaction toward postal services. The study provides managerial implications for PT Pos Indonesia to continuously improve service innovation, employee responsiveness, and facility convenience in order to maintain competitiveness in the era of digital transformation. Keywords: Customer Satisfaction; Service Quality; Postal Service; PT Pos Indonesia; SERVQUAL
Pengaruh Store Atmosphere, Service Quality, Dan Perceived Value Terhadap Kepuasan Pelanggan Pada Restoran Mie Gacoan Di Wilayah Solo Raya Heni Wikasari; Ari Susanti
Balance : Jurnal Akuntansi dan Manajemen Vol. 4 No. 3 (2025): Desember 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jam.v4i3.1126

Abstract

Sasaran utama dari penelitian ini ialah untuk meneliti dampak store atmosphere, service quality, dan perceived value terhadap kepuasan pelanggan pada Restoran Mie Gacoan di wilayah Soloraya. Kebaruan peneliti ini terletak pada pengujian simultan ketiga variabel pemasaran jasa dalam konteks bisnis kuliner cepat saji lokal yang memiliki ekspansi pesat di Indonesia. Penelitian ini menggunakan desain penelitian asosiatif dan metodologi kuantitatif. Sampel purposive digunakan untuk memilih 97 responden yang menjadi sampel penelitian. Kuesioner berskala Likert lima poin digunakan untuk memperoleh data, dan analisis data diuji dengan uji instrumen, uji asumsi klasik, serta analisis regresi linier berganda. Berdasarkan data yang diperoleh dalam penelitian ini, diketahui bahwa variabel store atmosphere, service quality, dan perceived value menunjukkan hubungan positif dan signifikan terhadap kepuasan pelanggan, baik berdasarkan sisi individu maupun gabungan. Dengan kata lain, setiap faktor tersebut baik, secara individual maupun gabungan terbukti dapat meningkatkan tingkat kepuasan pelanggan. Temuan ini menegaskan pentingnya suasana gerai, kualitas layanan, dan persepsi nilai, sebagai faktor utama pembentuk kepuasan pelanggan di industri kuliner cepat saji. Secara teoretis, hasil penelitian ini berkontribusi dalam penguatan literature pemasaran jasa, khususnya pada konsep customer based marketing dalam konteks bisnis kuliner lokal. Secara praktis, penelitian ini memberikan implikasi bagi pelaku bisnis kuliner untuk meningkatkan kualitas pelayanan, menciptakan nilai pengalaman pelanggan serta memperkuat daya saing melalui pengelolaan suasana restoran yang nyaman dan modern.   The main objective of this study  is to examine the effect of store atmosphere, service quality, and perceived value on customer satisfaction at Mie Gacoan restaurants in the Soloraya region. The novelty of this research lies in the simultaneous testing of these three key service marketing variables within the context of a rapidly local fast food industry. Using an associative  quantitative design, data were collected from 97 purposively selected respondents through a five point Likert scale questionnaire and analyzed using instrument testing, classical assumption testing, and multiple linear regression. The results show that store atmosphere, service quality, and perceived value has a positive and significant effect on customer satisfaction, both individually and simultaneously. These findings emphasize the importance of restaurant ambiance, service quality, and perceived value as essential drivers of satisfaction in the fast food sector. Theoretically, this study contributes to the enrichment  of service marketing literature, particularly the concept of customer experience based marketing in local culinary context. Practically, it offers insights for restaurant managers to enhance service quality, create greater experiential value, and strengthen competitiveness through the management of comfortable and modern dining environment.  
Co-Authors . Ismunawan . Pardi Aditya Liliyan Agus Hariyanto Arif Farida Astuning Saharsini Beti Apriyanti Budi Istiyanto Dewi Ika Octavia Dewi Octavia Dini Muthi’ah Putri Dirga Aji Saputra Dwi Rahmawati Elia Ardyan Elisabeth Syerin Dean Mavilinda Eni Sri Lestari Era Trianita Saputra Ester Dwi Supriyanto Fajar Rohmanto Febi Permatasari Franola Asokawati Heni Wikasari Ismunawan Ismunawan, Ismunawan Julia Nurul Putri Sandy Linda Febrianti Listia Puji Rahayu Listiana Diah Ayu Nur Septyaningrum Lusi Endah Mawarni Mellia Silvy Irdianty Muhammad Adi Suseno Muhammad Jalari Muhammad Luqman Hakim Nimas Vian Ayu Pratama Nur Hanifah Nuraeni Ritakumalasari Pratiwi Kurniawati Rafika Putri Pratiwi Ria Estiana Rikah Rikah Rikah Rikah Rizka Ambar Sari Septiana Widiastuti Sintara Kunfahmi Padmawati Sri Lestari Steffany Revina Wulandari Sulasmining Sulasmining Tri Ratna Pamikatsih Yopy Ratna Dewanti