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All Journal Academica Masyarakat, Kebudayaan dan Politik Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal SAGO Gizi dan Kesehatan JRP (Jurnal Review Politik) (JUMPER) Journal of Publicness Studies
Rahmawati Halim
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Tompotika Luwuk
Religion Arts Humanities Dentistry Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Pena Justisia: Media Komunikasi dan Kajian Hukum

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Quality of Electronic Services at the Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu of Palu City ramadan; Hattab, Syahruddin; Nuraisyah; Halim, Rahmawati
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i2.6231

Abstract

The transformation of public services through digitization is part of bureaucratic reform efforts to improve efficiency, transparency, and public satisfaction. This research aims to examine the quality of electronic services at the Penanaman Modal dan Pelayanan Terpadu Satu Pintu Office of Palu City. This research uses a qualitative approach with a descriptive type. The informants of this research consisted of service users, Penanaman Modal dan Pelayanan Terpadu Satu Pintu Office employees, and other related parties who were selected purposively. Data collection techniques were conducted through direct observation, in-depth interviews, and documentation. Data analysis was carried out through the process of data collection, data condensation, data presentation, and conclusion drawing. The results showed that electronic services, in this case e-SIGA, have provided convenience in the licensing process, increased time efficiency, and expanded service access. However, there are still a number of obstacles such as network disruptions, lack of interactive communication, and not optimal user data security guarantees. Supporting factors include leadership commitment, digital system development, and the availability of flexible online services. This research emphasizes the importance of strengthening infrastructure, human resource training, and responsive system innovation to sustainably improve the quality of e-services in the public sector
Co-Authors Cante, Slamet Riadi Fatmaria, Fatmaria Firmansyah , Andi Maman Hermiati, Hermiati Intam Kurnia Mashuri H. Tahili Muhlin Muhlin mukarramah Munari Nuraisyah Rafika, Ika Ramadan Rizali Djaelangkara Rudi Salam Subhan Haris sumaso, Muriani Lan Syahruddin Hattab Toemon, Agnes Immanuela Turnip, Oktaviani Naulita Ysrafil, Ysrafil