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Widiyarta, Agus
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya
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Journal : Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah

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Efektivitas Program Kios Pelayanan Administrasi Kependudukan Langsung Jadi di Kelurahan Gempeng Kecamatan Bangil Kabupaten Pasuruan Rokhmawati, Desi Nur; Widiyarta, Agus
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 4 (2023): Birokrasi dan Pemerintahah di Daerah 13
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i4.25468

Abstract

Population administration services in their implementation there are still many complaints from the public. So that all local governments are encouraged to change the image of public services through innovation. The Department of Population and Civil Registration of Pasuruan Regency has an innovation in realizing the acceleration of the quality of public services, namely by launching the Direct Population Administration Service Kiosk program (Kios e-PAKLADI), a program by opening population administration service kiosks at the village/kelurahan level. This program has been able to overcome geographical constraints caused by the distance between residents and service locations. The purpose of this study was to describe and analyze the effectiveness of the instant population administration service kiosk program (Kios e-PAKLADI) in Gempeng Village, Bangil District, Pasuruan Regency. This study uses a qualitative descriptive research method with data collection techniques of observation, interviews, and documentation. Data analysis techniques namely data reduction, data presentation, and drawing conclusions. The results of this study indicate that the Direct Population Administration Service Kiosk program (Kios e-PAKLADI) in Gempeng Village has been effective but not optimal. Judging from the indicators of resources, funds, facilities and infrastructure that have been used effectively but not optimal, that is, there are still facilities and infrastructure that have not been fulfilled. The number and quality of services produced have been effective. The time limit for producing goods or services is effective but not optimal, namely there is service time that is not in accordance with predetermined standard operating procedures. And the procedures that must be carried out are effective.
Co-Authors Addin Thathit Yudha Kusuma Afifa Ulfa Auliya Alifianka Prila Permata Almuqrhoina Fajri, Allya Alvi Ismatul Hawa Amrisa Nur Fajri Ananda Haniyuhan Ananda Haniyuhana Anggraini, Aristyana Vira Anisa Sitta Ramadhani Aprillia, Rachel Nella Ardian Bagus Setiawan Arimurti Kriswibowo Arnanda, Ghea Arthemevia Indhawati Arwanto, Caisar Pieter Vega Ayu Maya Sari Bagus Setyawan Nugraha Bayu Priambodo Caisar Pieter Vega Arwanto Chanifah, Siti Choiriyah Eka Windiastuti Chumairoh, Devi Aprilia Devin Natasya Widyaningyun Dewi Austine Britania Dharmawan, Widya Diana Oktaviani, Diana Diaz Virdani Dina Naimahtus Sholikah DR. CATUR MSI SURATNOAJI Dynda Safitri Vandayani Dynda Safitri Vandayani Efida Aprilia H. A Eflizar Julian, Mochammad Rendy Eno Putri Larasati Failina, Zahrah Ghoniyyah Febria, Sarah Adora Fega Herdini Fibrianti, Marantika Firda Ainun Naziyah Firzatulloh, Mochammad Nabil Gea Tamara Gina Nur Maya Jannah Hani Velia Tamimi Hidayati, Lila Rahma Nur Hilmi Izaz Robbani Husendi, Putri Aprilia Aini Husnul Chitam Innike Fitra Farastutie Isni Humaidah Izzuddin, Putra Riyan Jennifer Jennifer Kamelia Irfani Katerina Bataha Khofifah Agustina Larasati, Eno Putri Mahardika Dimas Saputra Manik, Betseba Putricia Marantika Fibrianti Margi Arum, Yatasya Aimima Maulidya, Dinta Fernanda Meiregina, Anisya Miranda Dwi Setyaningrum Moch Rozzaq Mochammad Rendy Eflizar Julian Muhammad Arifin Muhammad Bagus Azizul Hakim Muhith, Mochammad Rossy Dukhan Mulia Nanda, Adevansyah Wika Nabilla Chesa Putri Hartono Natus, Angelique Salsabillah Yumna Patricia Nugraha, Bagus Setyawan Nur Aisyah Lusiana Nur Melywuni Pradika, Nurul Aini PRASETYO, Muhammad Alfian Pratama, Dewangga Putra Putrie Ngastiti Marganing Rahayu Rahma Farahdini Putri Rahmawati, Viona Eka Rahmawati Ramadhan, Andhika Ressa Fitriana Reyndi Rusmanjaya Rohman, Faris Sahrur Rokhmawati, Desi Nur Romy Hafizh Lesmana Rosyidah, Laely Safira Tasya Nanda Sari Safitri Vandayani, Dynda Safitri, Lila Amelia Salsabila, Adinda Tarisa Saputra, Dema Prayuda Sarah Adora Febria Setiyowati, Mita Dwi Shafiya, Nandina Putri Sherina Aureliza Revilia Siti Kasiani Sitompul, Naomi Rosdamia Sumardjijati Sumardjijati, Sumardjijati Sumardjijati, Sumardjijati Sumarya, Erdin Handika Suyatno, Ananda Nurhaliza Syafiuddin, Mohammad Rafi Tantriani Tantriani Theofila Chevara Aira Nazaputri Windy Aprilia Dewi Yoga Raffi Krisnanda Putra Yovi Arif Zachary Yudha, Ragiel Zhahral, Arsyilia Zuhriatu Mahmudah