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All Journal Jurnal Manajemen Bisnis JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Penelitian Pendidikan IPA (JPPIPA) EKONOMIS : Journal of Economics and Business Jurnal Manajerial Jurnal Ilmiah Edunomika (JIE) Interdisciplinary Social Studies Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding Prosiding Seminar Nasional Program Pengabdian Masyarakat Asian Journal of Management Analytics Journal of Economics and Management Scienties Journal of Ecotourism and Rural Planning INJECT Interdisciplinary Journal of Communication
Handayani, Siti Dyah
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences

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Analysis of Service Quality in Improving Patient Satisfaction and Loyalty in Pratama Berkah Sehat Nurhayati, Helena; Handayani, Siti Dyah; Pribadi, Firman
Jurnal Penelitian Pendidikan IPA Vol 10 No 7 (2024): July
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i7.5595

Abstract

Health services cannot be separated from the demands of competition in all aspects. Good service management is needed to create the health services the surrounding community needs so that the community feels satisfaction with health services as one of the businesses that must be carried out. The research design used in this research is quantitative. The population and sample used for this study were all patients who were treated at the Berkah Sehat Primary Clinic, totaling 200 patients. All of the 200 patients who sought treatment at the Berkah Sehat Pratama Clinic between March 2023 and April 2023 comprised the population and sample for this study. The study's objective was to examine the impact of the clinic's doctor, pharmaceutical, laboratory, and patient loyalty quality levels. Data analysis used Structural Equation Modeling (SEM) analysis with the Amos application version 24, Excel, and Spss. With a factor loading value of 0.989, assurance receives the best ranking for doctor services. With a factor loading value of 0.957, assurance receives the best grade in the pharmaceutical services category. With a factor loading value of 0.982, reliability receives the highest ranking for laboratory technician services. Product quality has the greatest factor loading value for patient satisfaction, at 0.965. The statement that I won't visit any clinic because I am satisfied with the services offered at the Berkah Sehat Primary Clinic with a loading factor value of 0.798 and the statement that if one day my family or friends need medical care, I would advise them to visit the Berkah Sehat Pratama Clinic with a loading factor value of 0.798 represent the highest assessments of patient loyalty. The results of the direct impact analysis show that doctors service quality, pharmacy service quality, and laboratory technician service quality influence patient loyalty. Patient satisfaction can influence the impact of the quality of service of doctors, pharmaceutical companies and laboratory technicians on loyalty at Berkah Sehat Primary Clinic.
Service Innnovation, Service Delivery System, and Customers’ Satisfactory’s Correlation with Official Honda’s Dealer’s Customers’ Loyalty Jati, L. Jatmiko; Nuryakin, Nuryakin; Handayani, Siti Dyah
Interdisciplinary Social Studies Vol. 1 No. 4 (2022): Reguler Issue
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/iss.v1i4.84

Abstract

Background: Consumers will be more picky in choosing services and products as a result of the tight competition and the decline in consumer spending power caused by the Covid-19 pandemic factor. Consumers will opt for high-quality services or products at reasonable costs, as well as the greatest service and promotions that can entice them. As a result, organizations must carefully assess the four areas in order to meet consumer expectations. Aim: This study aims to examine the effect of service innovation, service delivery system, and customer satisfaction on customer loyalty at Honda authorized dealers. Method: This study uses a quantitative research approach to investigate the relationship between service innovation, service delivery systems, customer satisfaction, and customer loyalty. To achieve the research objectives, data were collected from respondents, namely consumers of authorized Honda dealers in Bantul Regency. Using structural equation modeling, and after a series of exploratory and confirmatory factors were analyzed, the authors tested an integrated model of the relationship between service innovation, service delivery systems, customer satisfaction, and customer loyalty. Findings: The results of this study indicate that service innovation has a significant effect on service delivery systems, service innovations have a significant effect on customer satisfaction, service delivery systems have a significant effect on customer satisfaction, service innovations have an insignificant effect on customer loyalty, service delivery systems have an insignificant effect on customer loyalty, and customer satisfaction has a significant effect on customer loyalty.
PERAN BANTUAN PEMERINTAH PUSAT DAN DAERAH TERHADAP KOMITMEN DAN KEBERHASILAN EKSPOR USAHA KECIL DAN MENENGAH DI DAERAH ISTIMEWA YOGYAKARTA Handayani, Siti Dyah; Riyanto, Sugeng
JURNAL ILMIAH EDUNOMIKA Vol. 9 No. 4 (2025): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v9i4.18512

Abstract

Salah satu cara pemerintah meningkatkan ekspor nasional adalah dengan menstimuli ekspor perusahaan, khususnya pada usaha kecil dan menengah (UKM). Pemerintah melalui program-programnya telah mengimplementasikan bantuan untuk mendorong keberhasilan ekspor UKM, tetapi belum terjawab apakah bantuan tersebut mencapai sasarannya. Tujuan penelitian ini adalah menguji dan menjelaskan peran bantuan pemerintah pusat dan daerah terhadap peningkatan komitmen dan keberhasilan ekspor UKM. Pendekatan penelitian adalah mixed methods, pendekatan utama menggunakan metode kuantitatif yang didukung oleh pendekatan kualitatif. Populasi target penelitian ini adalah UKM eksportir mebel dan kerajinan di Daerah Istimewa Yogyakarta. Data dikumpulkan melalui kuesioner yang melibatkan 100 responden (net response rate 84,75%), dan melalui in-depth interviews melibatkan 13 informan. Temuan penelitian menunjukkan bahwa bantuan pemerintah pusat dan daerah guna meningkatkan komitmen dan keberhasilan ekspor UKM belum mencapai tujuannya. Program bantuan pemerintah bersifat insidental dan jangka pendek. Tingginya komitmen ekspor UKM bukan disebabkan oleh bantuan dari pemerintah tetapi bersumber dari dorongan internal UKM. Keberhasilan ekspor jangka panjang berupa terciptanya keunggulan bersaing hanya mampu diraih jika UKM memiliki komitmen yang kuat dalam kegiatan ekspor. Kinerja ekspor secara finansial yang diukur melalui penjualan, pendapatan dan profitabilitas, secara langsung dipengaruhi oleh keunggulan bersaing. Keunggulan bersaing menjadi faktor krusial karena mampu memediasi antara komitmen dengan kinerja ekspor finansial. Penelitian yang akan datang diharapkan mengembangkan lebih lanjut topik ini. Fokus pada masalah ini secara potensial dapat memperkaya teori, memberikan masukan bagi kebijakan publik dan kebijakan manajerial UKM yang relevan.
Pengaruh Kepemimpinan Etis terhadap Kinerja Karyawan melalui Motivasi Intrinsik pada Lembaga Amil Zakat di Daerah Istimewa Yogyakarta Hasanah, Nurul Fitria; Tjahjono, Heru Kurnianto; Handayani, Siti Dyah
Journal of Economics and Management Scienties Volume 8 No. 2, March 2026
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i2.292

Abstract

Munculnya krisis kepemimpinan etis, termasuk kasus penyalahgunaan dana pada lembaga filantropi, menjadi alasan penting dilakukannya penelitian mengenai peran kepemimpinan etis dan motivasi intrinsik dalam meningkatkan kinerja karyawan pada lembaga amil zakat. Penelitian ini bertujuan untuk menguji pengaruh kepemimpinan etis dan motivasi intrinsik terhadap kinerja karyawan dengan mempertimbangkan peran mediasi motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Populasi pada penelitian ini adalah seluruh karyawan lembaga amil zakat di Daerah Istimewa Yogyakarta yang telah mendapat izin dari KEMENAG RI. Jumlah sampel pada penelitian ini sebanyak 110 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah non probability sampling yaitu purposive sampling. Sampel yang digunakan dalam penelitian ini adalah karyawan lembaga amil zakat di Daerah Istimewa Yogyakarta yang telah bekerja lebih dari 1 tahun. Studi ini menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling (SEM) berbantuan AMOS. Hasil penelitian menunjukkan bahwa kepemimpinan etis berpengaruh terhadap kinerja karyawan dan motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Motivasi intrinsik berpengaruh terhadap kinerja karyawan pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Kepemimpinan etis berpengaruh terhadap kinerja karyawan melalui motivasi intrinsik pada lembaga amil zakat di Daerah Istimewa Yogyakarta. Penerapan kepemimpinan etis sangat penting bagi lembaga amil zakat karena mampu meningkatkan motivasi intrinsik dan kinerja karyawan, sehingga lembaga dapat memperkuat kepercayaan publik, akuntabilitas, serta efektivitas pengelolaan zakat.
Pengaruh Pengetahuan, Sikap, Tindakan Terhadap Kesadaran dan PHBS di Nomporejo : The Influence of Knowledge, Attitude, Action on Awareness and Chlb in Nomporejo Sarofah, Nafidlotul; Handayani, Siti Dyah; Nuryakin, Nuryakin
Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Vol. 4 No. 4 (2021): November 2021
Publisher : Fakultas Kesehatan Masyarakat, Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (885.399 KB) | DOI: 10.56338/mppki.v4i4.1355

Abstract

Perilaku hidup bersih dan sehat adalah salah satu gambaran kehidupan dari kebiasaan keluarga yang selalu mencermati dan menjaga kesehatan terhadap semua anggota keluarga. PHBS ditempatkan sebagai salah satu indikator pencapaian dalam meningkatkan derajat kesehatan terhadap program Sustainable Development Goals (SDGs) 2015-2030. Pencegahan penyakit yang dilakukan dapat dengan mengurangi atau menghilangkan faktor risiko dengan menerapkan PHBS. Puskesmas Galur II merupakan salah satu Puskesmas yang melakukan peninjauan terhadap Perilaku Hidup Bersih dan Sehat di desa Nomporejo. Pada tahun 2020 cakupan rumah tangga PHBS 16% yang sebelumnya pada tahun 2019 cakupan rumah tangga PHBS 48,67%. Tujuan penelitian ini adalah untuk mengetahui pengaruh pengetahuan, sikap, dan tindakan terhadap kesadaran dan Perilaku Hidup Bersih dan Sehat (PHBS). Teknik pengambilan sampel dengan metode non probability sampling dan penentuan sampel menggunakan purposive sampling. Sampel dalam penelitian ini berjumlah 120 sampel pada kelompok keluarga di Desa Nomporejo Kabupaten Kulon Progo Yogyakarta. Analisis pada penelitian ini dengan menggunakan SEM dengan software AMOS 24.0. Hasil penelitian menunjukkan bahwa pengetahuan berpengaruh signifikan terhadap kesadaran dalam kelompok keluarga. Sikap berpengaruh signifikan terhadap kesadaran dalam kelompok keluarga Tindakan tidak berpengaruh signifikan terhadap kesadaran dalam kelompok keluarga. Kesadaran berpengaruh signifikan terhadap PHBS pada kelompok keluarga. Kesimpulan dari penelitian ini adalah pengetahuan dan sikap berpengaruh signifikan terhadap kesadaran, tindakan tidak berpengaruh signifikan terhadap kesadaran, dan kesadaran berpengaruh signifikan terhadap PHBS.
Kepuasan Pelanggan pada Westlake Resto: Menggunakan Model Transaksi Spesifik Yunahar, Rifqi Aulawi; Handayani, Siti Dyah
Jurnal Manajemen Bisnis Vol. 7 No. 1: March 2016
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of the analysis of food quality, responsiveness, design physic and price to customer satisfaction The Westlake Resto in Yogyakarta.The population of this research is that consumers who ever bought and came to The Westlake Resto in Yogyakarta. The samples in this study of 100 respondens and techniques used are Convenience sampling (sampling by going directly to the place of research). The analysis tool used is multiple linear regression analysis method. This included: validity and reliability test, hypothesis testing through F test and t test and analysis of the coefficient of determinan (R2 ). Based on the analysis conducted found that:Testing the hypothesis by using Test F can be known whether or not a model feasible. Hypothesis testing with t test shows that the four independent variables of food quality (X1), responsiveness (X2), physical design (X3) which proved positively and significantly influence the dependent variable while the price variable (X4) proved negatively and significantly influence the dependent variable customer satisfaction (Y). Adjusted R Square result is 34% customer satisfaction variables able to be explained by four independent variables.
Influencer Communication, Online Customer Reviews, and Consumer Attitude Formation toward Purchase Intention of MS GLOW Skincare Kurniawati, Fajar Ari; Handayani, Siti Dyah
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 1 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i1.6062

Abstract

The intensification of digital communication in the beauty and skincare industry has positioned influencer communication and online customer reviews as key mechanisms in shaping consumer attitudes and purchase intentions. In the context of MS GLOW skincare, this study examines how influencer communication and online customer reviews function as persuasive digital messages that contribute to consumer attitude formation and subsequent behavioral outcomes. Specifically, this study analyzes the roles of influencer credibility, influencer attractiveness, and online customer reviews in shaping customer attitudes, as well as the mediating role of consumer attitude in the formation of brand awareness, brand loyalty, and electronic word-of-mouth (e-WOM) leading to purchase intention. Using a quantitative approach, data were collected from 260 MS GLOW consumers in Central Java and the Special Region of Yogyakarta and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that online customer reviews play the most influential role in consumer attitude formation, while influencer credibility does not show a significant effect, and influencer attractiveness exhibits a negative effect. Consumer attitude emerges as a central communicative outcome that strengthens brand awareness, brand loyalty, and e-WOM, with brand loyalty and e-WOM directly driving purchase intention. These findings emphasize that purchase intention is shaped through a communication process in which meaning is negotiated via influencer communication and peer-based reviews rather than through influencer attributes alone.
Co-Authors 'Aini, Qurratul Argiansyah, Aris Az Zahra, Fatimah Baskara, Abdullah Dewi Kusumawati, Dewi Firman Pribadi Fitria Nur Hasanah Hendrwan, Nadiva Syabilla Sari Heru Kurnianto Tjahjono Hery Widijanto Holijah, Siti Inna Sholihati Embrik, Inna Sholihati Kurniawati, Fajar Ari Lagosa, I Wayan Tio Mohammad Syafril Nusyirwan, Mohammad Syafril Mohandes, Raynard Haryono Mudzakir, Azis Muhammad fauzan Nihayah, Ade Isma Maula Nurhayati, Helena Nuryakin, Nuryakin Ramadhan, Najmi Hibatullah Retno Widowati Sarofah, Nafidlotul Shohibul Umam, Shohibul Sidik, Rifky Muhammad Sugeng Riyanto Susetyo, Prabowo Tejo Susilo, Ni’matul Salsabila Triana Helmawati, Triana Vega, Amelia Widyasari, Maya Yunahar, Rifqi Aulawi Yunahar, Rifqi Aulawi