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All Journal Logista: Jurnal Ilmiah Pengabdian Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Jurnal Pendidikan dan Keluarga Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kajian Pariwisata dan Bisnis Perhotelan SENTRI: Jurnal Riset Ilmiah Journal of Business on Hospitality and Tourism Jurnal Manajemen Pariwisata dan Perhotelan Journal of Innovative and Creativity Journal of Multidimensional Management Bogor Hospitality Journal
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Universitas Negeri Padang
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HOMESTAY AS A PILLAR OF COMMUNITY-BASED ECONOMY: A COMMUNITY EMPOWERMENT STUDY IN KANAGARIAN TABEK PANJANG Hendri Azwar; Feri Ferdian; Pasaribu Pasaribu
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Volume 6 No. 1 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i1.41380

Abstract

Nagari Tabek Panjang, located in Baso District, Agam Regency, is a village rich in tourism potential, encompassing natural, cultural, and artificial attractions. However, low tourist visitation remains a significant challenge. One contributing factor is the absence of derivative products from homestays that could serve as attractions to extend tourists' length of stay. Therefore, it is essential to develop homestays by utilizing local community houses and traditional houses near tourist attractions. This community service activity aims to facilitate the residents of Nagari Tabek Panjang in acquiring knowledge and skills to manage homestays and develop tourism packages. Consequently, it is expected that tourists will be encouraged to stay longer. Activities conducted include training on introducing homestays as part of Community-Based Tourism (CBT) and training on developing derivative homestay products. These outcomes are expected to support tourism development and enhance the local economy in Nagari Tabek Panjang.
Pengaruh Lingkungan Kerja dan Keterampilan Komunikasi Terhadap Kinerja Karyawan di HW Hotel Padang Suharjadi Wahyu; Pasaribu Pasaribu
SENTRI: Jurnal Riset Ilmiah Vol. 4 No. 7 (2025): SENTRI : Jurnal Riset Ilmiah, Juli 2025
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v4i7.4270

Abstract

This study aims to determine the influence of the work environment and communication skills on employee performance at HW Hotel Padang. The research method used is a quantitative approach with an associative research design. Data were collected through the distribution of questionnaires to 57 respondents who are employees of HW Hotel Padang. The results of the study show that both the work environment and communication skills have a significant effect on employee performance. The majority of respondents gave positive responses regarding the condition of the work environment and communication skills in the workplace. Furthermore, communication skills were found to have a more dominant influence than the work environment in improving performance. This study highlights the importance of creating a conducive work environment and enhancing communication skills as strategic efforts to improve employee performance in the hospitality industry.
Pengaruh Personalized Service Terhadap kepuasan Tamu yang Menginap di The Premiere Mutiara Mutiara; Pasaribu Pasaribu; Iqbal Harifal
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 1 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i1.92872

Abstract

ABSTRAK Studi ini bertujuan untuk menguji dan menganalisis dampak layanan personal (personalized service) terhadap tingkat kepuasan tamu di The Premiere Hotel Pekanbaru. Latar belakang penelitian ini didasarkan pada urgensi implementasi layanan personal guna mengakomodasi kebutuhan serta preferensi spesifik tamu, yang merupakan strategi krusial untuk mengoptimalkan kepuasan konsumen di tengah ketatnya kompetisi industri perhotelan. Pendekatan kuantitatif dengan desain deskriptif asosiatif kausal diterapkan dalam studi ini. Pemilihan sampel dilakukan melalui teknik purposive sampling, yang melibatkan 100 responden dengan kriteria telah memiliki pengalaman menginap di The Premiere Hotel Pekanbaru. Pengumpulan data dilaksanakan menggunakan instrumen kuesioner berbasis skala Likert lima poin, yang selanjutnya dianalisis menggunakan metode regresi linear sederhana melalui perangkat lunak SPSS versi 27. Hasil analisis mengindikasikan bahwa layanan personal memberikan pengaruh yang positif dan signifikan terhadap kepuasan tamu. Berdasarkan koefisien determinasi (R²), diperoleh nilai sebesar 0,676, yang merepresentasikan bahwa 67,6% variasi pada variabel kepuasan tamu mampu diterangkan oleh variabel layanan personal, sementara 32,4% sisanya merupakan kontribusi dari variabel-variabel lain yang tidak dikaji dalam studi ini. Temuan tersebut menegaskan bahwa peningkatan kualitas layanan personal yang selaras dengan ekspektasi dan preferensi tamu akan berimplikasi langsung pada peningkatan kepuasan mereka. Sebagai implikasi praktis, pihak manajemen hotel direkomendasikan untuk senantiasa mengoptimalkan mutu layanan personal sebagai langkah strategis dalam meningkatkan kepuasan tamu sekaligus memperkuat keunggulan kompetitif hotel. Kata kunci: Personalized Service, Kepuasan Tamu, The Premiere Hotel Pekanbaru, Industri Perhotelan.
The Influence of Compensation and Benefits on Employee Performance at Aston Batam Hotel and Residence Yogi dirvana putra Yogi; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.59

Abstract

This study investigates the influence of compensation and benefits on employee performance in the hospitality industry, with a case study at Aston Batam Hotel and Residence, Indonesia. A quantitative approach with a causal-associative design was employed, involving 82 employees selected using convenience sampling. Data were collected through a structured questionnaire measured on a five-point Likert scale and analyzed using multiple linear regression with SPSS 26.0, including validity, reliability, and classical assumption tests. The results reveal that compensation and benefits, both individually and simultaneously, do not have a significant effect on employee performance, with a coefficient of determination (R²) of only 0.030. This finding suggests that compensation and benefits explain merely 3% of performance variance, while 97% is influenced by other factors such as motivation, leadership, organizational culture, and workplace environment. The study highlights the need for hotel management to adopt a more comprehensive human resource strategy that integrates financial and non-financial rewards with leadership development and organizational support to enhance employee performance and sustain competitiveness in the hospitality industry.
The influence of location and ambient conditions on repurchase intention at Dendivila Coffee Saniangbaka Solok Vina Yuniar; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.79

Abstract

This study examines how location and ambient conditions, treated as core servicescape cues, shape repurchase intention at a lakeside coffee shop in Solok, Indonesia. Using a quantitative, causal-associative design, we surveyed customers with five-point Likert measures and analyzed the data with multiple linear regression (n = 118; purposive sampling). Measurement quality checks covered normality, heteroscedasticity, and multicollinearity diagnostics, and model adequacy was assessed with F-tests and adjusted R². Both predictors were significant: location (β = 0.389, p < .001) and ambient conditions (β = 0.330, p < .001). The model explains 41.4% of the variance in repurchase intention (adjusted R² = 0.414; F(2,115) = 42.40, p < .001), indicating medium practical effects. The contribution is the contextualization of servicescape effects in a peri-urban, view-centric setting where access, visibility, thermal comfort, and music audibility can fluctuate with weather and visitor density. From a managerial perspective, prioritizing clear access and parking, improving pedestrian visibility, regulating temperature and airflow, and calibrating music by time of day are actionable levers to stabilize repeat patronage. Future research should incorporate additional servicescape dimensions (for example, layout and signage), test mediation by satisfaction or perceived value, and validate the measurement model using confirmatory factor analysis.
The Influence of Education Level and Work Experience on Employee Performance at Taman Nongsa Indah Village Batam Agnesti Novela; Pasaribu
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.80

Abstract

This study examines whether education level and work experience shape employee performance at Taman Nongsa Indah Village, Batam. Using a quantitative, associative cross-sectional design, all 60 permanent employees were surveyed (total sampling). Education level (13 indicators) and work experience (12 indicators) were measured via structured questionnaires; performance used company evaluation data. After meeting classical assumptions, multiple linear regression showed: education level had no significant effect on performance (t = 1.077, p = 0.286); work experience had a negative, significant effect (t = −2.948, p = 0.005; β = −0.432); jointly, both predictors were significant (F = 4.537, p = 0.015) with R² = 0.137. Descriptively, performance averaged 81.63—below the company target of 85. The counter-intuitive negative effect of experience is discussed through burnout, complacency, technology-adaptation gaps, appraisal bias, and career-plateau issues. Managerial implications include anti-burnout initiatives, revitalized training (including digital upskilling), appraisal redesign to capture mentoring/complex problem-solving, clearer career paths, and performance-linked rewards. Future research should incorporate additional determinants (e.g., motivation, leadership, culture) and longitudinal designs to probe non-linear experience–performance dynamics.
Residents' Perceptions of Bagot Tourism Village Development in Samosir Regency Marlina Situmorang; Trisna Putra; Pasaribu
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.112

Abstract

This study explores residents' perceptions of Bagot Tourism Village development in Samosir Regency through cognitive, affective, and conative dimensions. Bagot Tourism Village emerged from a community-based initiative and has developed around local palm-sap culinary products, rural scenery, and community-managed visitor activities, but coordination and shared management remain uneven. A descriptive qualitative design was used. Eight informants were selected through purposive and snowball sampling: one Samosir Regency Tourism Office representative, the Bagot Village head, the tourism awareness group leader, and five residents living near the tourism area. Fieldwork was conducted from 26 December 2022 to 15 January 2023 using semi-structured interviews, direct observation, and documentation. Data were reduced, displayed, coded into cognitive, affective, and conative categories, compared across informant groups, and triangulated across data sources. Cognitively, informants recognized the village's tourism potential, but knowledge of tourism-village governance, benefit distribution, and visitor management remained uneven. Affectively, most informants supported tourism development, although land-use and fairness concerns created points of tension. Conatively, residents participated in collective activities, but some actions remained oriented toward individual interests rather than shared programs. These findings represent the perspectives of the eight informants in the Bagot context and are not intended for statistical generalization. The study indicates that a resident forum, transparent benefit-sharing arrangements, clear land-use and participation rules, and continuous practical tourism education should be prioritized.
Pengaruh Pengalaman Menginap Berbasis Alam Terhadap Kepuasan Tamu Di Imelda Resort Air Manis Padang Rafinas Rafinas; Pasaribu Pasaribu; Dendy Rully Putra
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 2 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i2.92772

Abstract

This study aims to analyze nature-based stay experiences, guest satisfaction levels, and the influence of nature-based stay experiences on guest satisfaction at Imelda Resort Air Manis Padang. This research employed a quantitative approach using a causal associative method. The population consisted of 1,728 guests, and a sample of 95 respondents was selected through purposive sampling. Data were collected using a Likert-scale questionnaire and analyzed through descriptive analysis, simple linear regression, the t-test, the F-test, and the coefficient of determination test using SPSS version 27. The findings indicate that both nature-based stay experiences and guest satisfaction were categorized as good. The results also reveal that nature-based stay experiences have a positive and significant effect on guest satisfaction, contributing 52.3%, while the remaining percentage is influenced by other factors beyond the scope of this study. These findings suggest that nature-based stay experiences play an important role in enhancing guest satisfaction at Imelda Resort Air Manis Padang.
Co-Authors Agnesti Novela Andri Gemaini Azwar, Hendri Dendy Rully Putra Dini Faisal Dion Lovani Fauza Afni Feri Ferdian Hijriyantomi Suyuthie Iqbal Harifal Ira Meirina Kasmita Kasmita Lingga Arend Sukma Lise Asnur Marlina Situmorang Mutiara Mutiara Pramudia, Heru Rafinas Rafinas Rahmi Fadilah Rahmi Holinesti Sri Mariya Suharjadi Wahyu Surenda, Rian Trisna Putra Triyatno Viki Aulia Pratama Vina Yuniar Vivi Angraini Widya Prarikeslan Wiwik Gusnita Yogi dirvana putra Yogi Yuke Permata Lisna