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All Journal Krisna: Kumpulan Riset Akuntansi Jurnal Dinamika Pengabdian (JDP) Hasanuddin Economics and Business Review YUME : Journal of Management Jurnal Ilmiah Akuntansi Kesatuan Journal La Bisecoman Jurnal Manajemen dan Organisasi Review (MANOR) Journal La Edusci MITZAL (Demokrasi, Komunikasi dan Budaya) : Jurnal Ilmu Pemerintahan dan Ilmu Komunikasi AKUNSIKA: Jurnal Akuntansi dan Keuangan Journal Online Manajemen ELPEI (JOMEL) POMA JURNAL
Muhammad Ridwan Arif
Politeknik Negeri Ujung Pandang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : journal la bisecoman

 1 
Collaboration of the Office of Religious Affairs and Religious Figures in Improving Service Performance Ardiansa B, Aco; Arif, Muhammad Ridwan; Wahyu, Wahyu
Journal La Bisecoman Vol. 5 No. 6 (2024): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v5i6.1594

Abstract

The collaboration between the Office of Religious Affairs (KUA) and religious leaders has been ongoing for a long time. The type of collaboration that occurs relates to religious services, such as marriage services, the organization of STQ/MTQ (the Quran memorization competition), and family development. These services serve as one of the performance indicators for the Office of Religious Affairs. This research aims to understand the collaboration between the Office of Religious Affairs and religious leaders in enhancing the performance of services at the Office of Religious Affairs, along with the supporting and inhibiting factors. The research was conducted in Mamuju Regency, specifically at the Office of Religious Affairs in the Mamuju and Tapalang Sub-districts. Data were obtained using observation, interviews, and documentation methods. The collected data were then analyzed using descriptive qualitative analysis through observations and interviews. The results of this study found that collaboration between the Office of Religious Affairs and religious leaders has been implemented for a long time. However, in this collaboration, there has not been a clear division of roles between the Office of Religious Affairs and religious leaders; collaborations are based on local customs. In this study, the researcher recommends utilizing an integrated service model, where all services provided by religious leaders related to KUA services can be internalized within the KUA services. "Integrated" can be interpreted as connected services with proper orchestration of actions that can be measured (evaluated).
Implementation of M-Passport Application in Improving the Quality of Public Services : JEL Classification: K11, K12, K24, O34, D18 Rafi, Fadliastuti; Hamid, Muliyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 3 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i3.1937

Abstract

This study aims to (1) provide an overview of the implementation of the M-Passport application in the Passport service process, (2) assess its effectiveness and efficiency in improving service processes, and (3) identify obstacles faced during its implementation at the Makassar Class I TPI Immigration Office. The research adopts a mixed-method approach, involving 42 passport applicants and managers. Data were collected through interviews, questionnaires, and observations, and analyzed using data triangulation. The M-Passport application has significantly improved service procedures, offering clear, accessible guidelines for applicants. It ensures timely service completion and transparent payment details, enhancing overall user satisfaction. The application is supported by adequate infrastructure, including waiting areas, playrooms, breastfeeding rooms, separate toilets for public use and disabilities, and dedicated counters for Indonesian and foreign applicants. Information and service ambassadors are also available to assist users. The effectiveness of Passport services using the M-Passport application is rated at 84.56% ("Good"), while efficiency is rated at 83.88% ("Good"). Despite these achievements, challenges remain. Frequent maintenance and updates can render the application inaccessible for 2–3 days. Network issues also affect accessibility, while limited-service quotas occasionally prevent applicants from securing preferred schedules. the M-Passport application has improved the service experience at the Makassar Immigration Office but requires addressing maintenance, network reliability, and quota limitations to enhance its effectiveness and efficiency further.
Reassessing Bureaucratic Performance in Local Government through Institutional Evidence and Administrative Reali: JEL Classification: H83, H70, D73, O21, R58 Kasmiati, Juni; Hamid, Mulyadi; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.2321

Abstract

This research does not question the success of the State Civil Apparatus (ASN) in the Nunukan Sub-district Office in order to find out whether the case of institutional success has been attained, but rather to question the circumstances surrounding the declaring of performance. The study builds on SKP faces of 2023 and 2024 and conversations and observations in the field to reveal a troubling disjuncture between institutional measures and reality in the administrative realm. Records indicate that there is universal performance in quantity, quality, and time, but the organizational fabric paints a different picture: there is no balance in the workload, discipline is applied irregularly, motivation is presupposed but not built, and the leadership preserves the stability preserving the stability but depriving growth. In this case performance is not failing; it is done. The system of SKP, built on the vision of measuring contribution, actually turns into the engine of cloning the bureaucratic coziness, encouraging silence, and adherence to the procedures instead of results. This paper claims that performance appraisals when removed of context and criticism occupy a position where they can only be rituals that obfuscate institutional stagnation more than they can serve a corrective purpose. Rather than adding weight to the feasibility of your (collective) governance, putting border governance in an analytical standoff may question the validity of coherent assessment standards and demand the introduction of a performance paradigm that is built not on scrutiny, but structural truthfulness and societal accountability.
Analysis of Performance Results Reporting at the Personnel and Human Resource Development Agency: JEL Classification: M12, M54, J24, D23, J53 Israwati, Ita; Sawaji, Jamaluddin; Arif, Muhammad Ridwan
Journal La Bisecoman Vol. 6 No. 4 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i4.2524

Abstract

This study aims to analyze the performance reporting mechanism and identify obstacles causing delays in the reporting process at the Nunukan Regency Personnel and Human Resources Development Agency (BKPSDM). Performance reporting, particularly the Government Agency Performance Report (LKJIP), is a crucial instrument for assessing the achievement of an organization's strategic goals and ensuring the effective implementation of the principles of public accountability and transparency. This research was conducted at the Human Resources Development and Personnel Agency (BKPSDM) of Nunukan Regency. This study used a descriptive qualitative approach, collecting data through in-depth interviews, observation, and documentation. The results indicate that the reporting mechanism has a clear basic structure, but it is not yet fully operational due to weak coordination, limited digital systems, and a lack of technical guidance. Meanwhile, reporting delays are also influenced by high operational workloads and the lack of standardized procedures. This research provides strategic recommendations in the form of strengthening the coordination system, developing reporting SOPs, increasing human resource capacity, and digitizing the reporting process as steps to improve the effectiveness and timeliness of LKJIP preparation in the future.
Co-Authors . Syamsinar A, Abdul Samad Abdul Samad Almaida, Asty Amin, Andi Nursyamsi Andi Abdul Azis Ishak Ardiansa B, Aco Azzahrah, Fathiah Berg, Erdawati Dahsan Hasan Djabar, Sadly Abdul Fadilah, Achmad Diky Fatmawati Fatmawati Hamid, Mulyadi Handayani, Fransisca Heny Hasniaty Hasniaty Israwati, Ita Jamaluddin Sawaji Kadir, Darmawati Kasmiati, Juni Muhammad Arsyad Muhammad Asdar Muliyadi Hamid Natsir, Sukriah Rafi, Fadliastuti Rasyidah Nadir Siera, Alfa Sri Adrianti Muin St. Rukaiyah Subur Rahmawati Agustina Arta Dita Triana, Dien Utami, Nurul Riskya Wahyu Wahyu Yusuf, Basri