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All Journal Jurnal Organisasi Dan Manajemen Public Inspiration : Jurnal Administrasi Publik Jurnal Pengabdiaan Masyarakat Kasih (JPMK) Jurnal Keperawatan Dirgahayu (JKD) Jurnal Peduli Masyarakat Jurnal Ilmiah Sangkareang Mataram Lontara Abdimas : Jurnal Pengabdian kepada Masyarakat Bhakti Community Journal Genitri: Jurnal Pengabdian Masyarakat Bidang Kesehatan Journal of Innovative and Creativity
Silvia Ni Nyoman Sintari
STIKes Wira Medika Bali
Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Mutu Pelayanan Keperawatan Berhubungan dengan Kepuasan Pasien Silvia Ni Nyoman Sintari; Putu Gede Subhaktiyasa; Kiki Rizki Fista Andriana
Public Inspiration : Jurnal Administrasi Publik Vol. 7 No. 2 (2022)
Publisher : Universitas Warmadewa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22225/pi.7.2.2022.81-88

Abstract

The importance of maintaining the quality of health services. There is a problem of patient satisfaction, there are nursing health services that are obtained. The purpose of this study was to determine the relationship between the quality of nursing services and patient satisfaction. Correlation quantitative descriptive research design with a cross-sectional approach. The population is patients in RSX, the number of samples is 100 people using the slovin formula with purposive sampling method. The measuring instrument used is the Quality and Patient Satisfaction questionnaire. Data analysis using rank spearment test. The mean age of the respondents was 36.19 ±13.60 years. Most of the respondents were female, 58 people (58%), high school education, 55 people (58%), who considered the quality of service to be adequate, 74 people (74%), and 55 people (55%) rated patient satisfaction in the satisfied category. the results of the analysis of quality variables with patient satisfaction obtained p value of 0.017 (p 0.05). The results showed that there was a relationship between the quality of nursing services and patient satisfaction. This is due to the good quality of the nursing services provided and the satisfaction of patients with the services they receive, thus creating the same perception between quality and service, the better the quality, the better satisfaction.
Co-Authors A.A. Ayu Dewi Larantika Anak Agung Ayu Eka Cahyani Anak Agung Ayu Eka Cahyani Anak Agung Gede Raka Anak Agung Sri Sanjiwani Anak Agung Sri Sanjiwani Dharma, I Dewa Gede Candra Dwi Jayanti, Desak Made Ari Hendro Wahyudi Hendro Wahyudi Kiki Rizki Fista Andriana Kiki Rizki Fista Andriana Lede, Yohanes Umbu N Putri Sumaryani Ni Putu Nikita Septi Virginia Dewi Putu Gede Subhaktiyasa Wayan Shinta Wati Yunus Adi Wijaya