Articles
<![CDATA[Pengaruh Kepercayaan, Kemudahan, dan Keamanan terhadap Keputusan Pembelian di Marketplace ]]>
<![CDATA[Dian Agustiningrum]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9 No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p896-906
<![CDATA[This study aims to determine the effect of trust, comfort, and security on purchasing decisions at Shopee. With the development of an online shopping system that uses the internet, people are now following developments by having a mindset of consumer behaviour from conventional shopping to shopping digitally and online. Consumer confidence in online shopping through the system is very concerned about avoiding things that are not desirable. Therefore, it is necessary to ease of use of the system and strict security to conduct transactions online. The sample in this study were 200 respondents who were Shopee application users, both men and women aged 19-27 years. This study uses multiple linear regression analysis techniques through the analysis tool IBM SPSS statistic version 26. This study indicates that the variables of trust, security, and convenience affect purchasing decisions. The Shopee application is expected to further improve the quality of service through what consumers feel through reviews about the Shopee application in terms of the trust, convenience, and security or other things if it is deemed unsatisfactory. This study recommends marketers to maintain customer loyalty. The Shopee application must also maintain the ease of use of the application, such as the development of the latest features that are more attractive and practical to make it easier for consumers to search for products until they decide to make transactions.]]>
<![CDATA[Pengaruh Citra Perusahaan dan Kualitas Layanan terhadap Loyalitas dengan Kepercayaan sebagai Variabel Mediasi ]]>
<![CDATA[Dellafany Noor Madyaratri]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 9 No 3 (2021) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v9n3.p1150-1162
<![CDATA[This paper aimed to study the effect of corporate image and service quality on loyalty by using trust as a mediating variable. This research uses quantitative data. The sampling technique used was non-probability sampling with the type of judgmental sampling). The sample used in this study were 220 respondents. The research method used path analysis--data collection through a questionnaire. The results showed that company image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty, the corporate image has a positive and significant effect on trust, service quality has a positive and significant effect on trust, and trust has a positive and significant effect on loyalty. Kantor Pos Trenggalek is expected to improve the image of Kantor Pos Trenggalek so that customer perception will be better for the services provided and improve and develop the quality of services provided to customers and fix service problems.]]>
<![CDATA[Pengaruh Korean Wave dan Gaya Hidup Hedonis terhadap Keputusan Pembelian Album Official BTS (Studi pada ARMY Indonesia) ]]>
<![CDATA[Hanny Fahirra]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 10 No 1 (2022) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v10n1.p148-159
<![CDATA[The Covid-19 pandemic has caused the entertainment industry to suffer from delays in activities, including concerts and album releases. One of the entertainment industries that can survive is the K-Pop industry. Entertainment agencies in South Korea are experiencing intense competition in releasing new albums due to concert delays. The album sales in 2020 increased by 64% compared to the previous year. This K-Pop trend makes fans seek pleasure by spending their money buying albums from idol groups they admire. The research aims to analyze the effect of the Korean Wave and hedonic lifestyle on purchase decisions for BTS official albums on ARMY Indonesia. This study uses a sample of 200 respondents, namely ARMY Indonesia, who had purchased BTS official albums with an age range of 16 to 35 years. The sampling method is judgmental sampling with a Likert scale as a measuring instrument. The analysis in this study uses multiple linear regression equation models. The result showed that Korean Wave and hedonic lifestyle variables positively and significantly affected purchasing decisions. This research is expected to be used by Big Hit Entertainment to redesign their companies' marketing strategies by paying attention to the Korean Wave and hedonistic lifestyle.]]>
<![CDATA[PENGARUH SERVICE QUALITY DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER LOYALTY (STUDI PADA PENUMPANG FIRST CLASS DOUBLE DECKER BUS ROSALIA INDAH) ]]>
<![CDATA[Adiy Al Ansori]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ilmu Manajemen Vol 10 No 1 (2022) ]]>
Publisher : <![CDATA[UNESA In Collaboration With APSMBI (Aliansi Program Studi dan Bisnis Indonesia) ]]>
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DOI: 10.26740/jim.v10n1.p370-381
<![CDATA[Seeing the phenomenon of the last few years, several Otobus Companies in Indonesia are now providing premium class bus services. This method is taken to face competition with other modes of transportation, both trains and planes. This study aims to analyse the influence of service quality and customer experience on First Class Double Decker customer loyalty. This study used a sample of 200 respondents who had travelled by First Class Double Decker Rosalia Indah bus with an age range of 16 to 55 years. The sampling method is judgmental sampling with a Likert scale as a measuring tool. The analysis in this study uses multiple linear regression analysis techniques. The results of this study indicate that the service quality and customer experience variables have a positive and significant effect on customer loyalty. The research implies that bus service providers must maintain or increase customer loyalty by considering service quality and customer experience.]]>
<![CDATA[Pengaruh Gaya Hidup Konsumtif dan Promosi Penjualan terhadap Keputusan Pembelian ]]>
<![CDATA[Evi Rachmawati]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Ekonomi Akuntansi dan Manajemen Vol 18 No 2 (2019) ]]>
Publisher : <![CDATA[Universitas Jember ]]>
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DOI: 10.19184/jeam.v18i2.14712
<![CDATA[The emergence of various types of fastfood with the predominance of American-style restaurants is very intense in Indonesia. This proves that foreign restaurants are quite popular among Indonesian people. Accompanied by the influence of westernization (westernized behavior) that makes consumption patterns that accentuate luxury, pleasure and spree spending money are enough to influence people’s lifestyle today. The company’s strategy competition in fighting over the market becomes very tough, so they are competing to improve their company strategy. Population of this research is consumer of Burger King in Surabaya. The sampling method of this research was non-probability sampling with judgemental sampling method with a total sample of 220 respondents. This research instrument used an offline questionnaire with likert scale while multiple linear regression were used in order to analysis the dat. The result of this research indicate that consumptive lifestyle have a significant positive effect toward purchase decision, and sales promotion have a significant positive effect toward purchase decision. But in this research value shows that sales promotion variable has larger influence. Keywords: Consumptive Lifestyle, Purchase Decision, Sales Promotion]]>
<![CDATA[The Influence Of E-WOM and Risk Perception On The Decision To Visit Bojonegoro Starfruit Garden Agrotourism During The Covid_19 Pandemic ]]>
<![CDATA[Silvi Dwi Tatiani]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Journal of Business and Management Review Vol. 3 No. 4 (2022): (Issue-April) ]]>
Publisher : <![CDATA[Profesional Muda Cendekia Publishing ]]>
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DOI: 10.47153/jbmr34.3672022
<![CDATA[Tourism is the fastest growing industry. Along with the progress of the times, the need for travel is increasing. Since the beginning of 2020, covid_19 has hit the world, one of the sectors that is feeling the impact of this pandemic is the tourism sector. This study discusses the influence of electronic word of mouth and risk perception on the decision to visit the Bojonegoro starfruit agrotourism during the covid_19 pandemic. The sample used in this study were 200 respondents aged 16-60 years. The sampling method used is judgmental sampling using a Likert scale as a measuring tool. The data analysis technique used in this research is multiple linear regression analysis. The results showed that the electronic word of mouth variable had a significant effect on the visiting decision, while the risk perception variable had no significant effect on the visiting decision. The result of the study can be used as consideration for agrotourism to increase promotion through the internet to improve tourist visiting decisions.]]>
<![CDATA[PENGARUH PLACE BRANDING DAN ELECTRONIC WORD OF MOUTH TERHADAP KEPUTUSAN BERKUNJUNG (Studi Pada Pengunjung Lasem Kota Tua/ Pecinan di Rembang) ]]>
<![CDATA[Ndomatul Khabibah]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ Jurnal Pendidikan Ekonomi (JURKAMI) Vol 7, No 1 (2022): JURKAMI ]]>
Publisher : <![CDATA[STKIP Persada Khatulistiwa Sintang ]]>
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DOI: 10.31932/jpe.v7i1.1559
<![CDATA[Tourism is a trip carried out repeatedly, both planned and unplanned, taking place temporarily to fill pleasure, curiosity, spending holidays or other things. An attractive tagline also makes potential visitors curious about the tours they will visit. Potential visitors prefer to find information through the internet and pay attention to positive and negative comments from other visitors in deciding to visit. This paper aims to study the relationship between place branding, electronic word of mouth, and tourists' decisions to visit. This study focused on tourists visiting Tiongkok Kecil Heritage Lasem. The data analysis technique was multiple linear regression. The results showed that place branding and electronic word of mouth had a positive and significant effect on visiting decisions. The implications of this research can be used as input for Tiongkok Kecil Heritage Lasem in developing place branding "Tiongkok Kecil" and electronic word of mouth to improve tourist visiting decisions]]>
<![CDATA[Analisis Perbandingan Pengaruh Endorser terhadap Sikap pada Merek Shampo Sunsilk dan Shampo Pantene ]]>
<![CDATA[Fatchur Rosi]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ BISMA (Bisnis dan Manajemen) Vol. 6 No. 1 (2013) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/bisma.v6n1.p32-40
<![CDATA[Two big player that PT. Unilever Indonesia Tbk with the mainstay Sunsilk product and PT. Procter & Gamble that sells Pantene product stringent to supply the indonesian needs of shampoo. One of that with appearing of endorser in advertising to influence positif attitude of consumer to shampoo brand. This study used to analyzed the comparing endorser effect influence towards brand attitude (attitude toward brand) shampoo Sunsilk and shampoo Pantene in university student of Management of Economic Faculty of State University of Surabaya with 19-24 years old and 62 respondent for shampoo Sunsilk brand and 62 respondent for shampoo Pantene brand. Data were analyzed with simple linear regression.The result of research show, there are positif endorser effect toward brand attitude in both of shampoo brand whereas endorser effect toward brand attitude shampoo Sunsilk higher than endorser effect toward brand attitude shampoo Pantene]]>
<![CDATA[Pengaruh Orientasi Fashion, Money Attitude dan Self-Esteem terhadap Perilaku Pembelian Kompulsif pada Remaja (Studi pada Konsumen Produk Telepon Selular di Surabaya) ]]>
<![CDATA[Anik Lestari Andjarwati]]>;
<![CDATA[Damar Kristiyanto]]>
<![CDATA[ BISMA (Bisnis dan Manajemen) Vol. 4 No. 2 (2012) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/bisma.v4n2.p128-144
<![CDATA[The commons phenomenon currently found is changing mobile phones among teens. The number of stimuli often makes teenagers buy a mobile phone in several times Such a behavior is categorized as compulsive buying behavior. Some of the teens showed awareness of the fashion orientation that resulted in the increased intensity of them to pay attention and follow fashion trends. While the mobile phone is now included into the category of fashion products. On the other hand, people increasingly make sense of money is not based on nominal or exchange value but rather the symbolic value of money where the value can affect a person's behavior in buying products. The behavior that interpret of the symbolic value of money is called the attitude toward money (money Attitudes). Later, teenagers is an age where have the highest self-esteem needs, where they are always looking for something that can enhance their self-image and demonstrate their existence in the association. This study aims to discuss and analyze the influence of Fashion Orientation, Money Attitudes and Self-Esteem on Compulsive Buying Behavior in teenagers (Studies In Consumer Products Cellular Phone In Surabaya). This study is conclusive research. The population in this study were respondents aged 15-24 years who live in Surabaya and has alternated mobile phone at least 4 times in one year. Samples taken as many as 210 people with accidental sampling technique. Measuring instrument used by questionnaire, and data were analyzed by multiple linear regression. The results showed that the influence of Fashion Orientation, Money Attitudes and Self-Esteem on Compulsive Buying Behavior by 48.2%, while the remaining balance is 51.8% influenced by other variables outside of the study. Fashion Orientation variables are the dominant variables that influence the Compulsive Buying Behavior]]>
<![CDATA[Pengaruh Kualitas Layanan Jasa terhadap Word Of Mouth dengan Kepuasan Pelanggan sebagai Variabel Antara (Studi pada Biro Perjalanan Umum Rosalia Indah Surabaya) ]]>
<![CDATA[Deasy Prameswari]]>;
<![CDATA[Anik Lestari Andjarwati]]>
<![CDATA[ BISMA (Bisnis dan Manajemen) Vol. 3 No. 1 (2010) ]]>
Publisher : <![CDATA[Universitas Negeri Surabaya ]]>
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DOI: 10.26740/bisma.v3n1.p49-65
<![CDATA[Competition services company that happens in the present, especially the transport service which is services sectors that are consumed and have a huge impact on economic growth. To be able to withstand the competition, the company must continue to fix themselves to improving the quality of services to create customer satisfaction. One of the advantages which can be obtained by the company if the customer experience is the customer satisfaction will do the word of mouth. This study is conclusive research. The population in this study is the customer of General Travel Bureau Rosalia Indah Surabaya minimum 16 years old and have been using the services General Travel Bureau Rosalia Indah Surabaya at least twice. Samples taken as many as 158 people with accidental sampling technique. The measurement used is the questionnaire, and data were analyzed by Structural Equation Modeling. The results showed that the effect of variable services quality to customer satisfaction General Travel Bureau Rosalia Indah Surabaya amounted to 33.9%. The effect of variable customer satisfaction General Travel Bureau Rosalia Indah Surabaya against the word of mouth for 52.5%.]]>
