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All Journal Jurnal Computech & Bisnis (e-Journal) Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Acman: Accounting and Management Journal Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Majalah Bisnis & IPTEK Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Senen Machmud
STIE Pasundan, Bandung.
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Library & Information Science Social Sciences Other

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Optimizing the Implementation of Total Quality Management at Yamaha Flagship Shop Bandung Dedi Hadian; Aan Hardiyana; Senen Machmud; Maulana Yusup; Anton Tirta Komara; Bulan Tati Fitria; Robbi Saepul Rahman; Kuswanto Kuswanto; Muhamad Naufal Maulana Ashari; R. Yaka Novizak Kusumah; Rizal Abdul Azis Sudjatmiko
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 3 No. 1 (2026): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v3i1.08

Abstract

The implementation of this community service project stems from quality improvement issues at the Yamaha Flagship Shop Bandung. Implementing Total Quality Management (TQM) can resolve these specific quality challenges. To investigate this, a team of lecturers and students conducts field research as the primary methodological approach. An optimal TQM framework maintains consistent service and product quality through strict, customer-oriented standardization. Therefore, the team optimizes TQM by focusing on service standardization through digitalization, human resource competency (employee involvement), product/spare part and repair quality control, customer-satisfaction supporting facilities (customer focus), and continuous improvement to successfully elevate the overall service quality at the Yamaha Flagship Shop Bandung.
How Smart Supply Chain Management Solves Logistics Bottlenecks at Mixue Bandung Dedi Hadian; Aan Hardiyana; Senen Machmud; Maulana Yusup; Anton Tirta Komara; Bulan Tati Fitria; Robbi Saepul Rahman; Carolina Tanu Sukria; Ziera Eliya; Muhammad Rikfi Ramadhan; Faizal Ramdhan Permana; Gerald Nathaniel
Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Vol. 2 No. 2 (2025): Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56447/jpmbistek.v2i2.08

Abstract

The research aims to evaluate and optimize the integration of Supply Chain Management (SCM) to boost regional logistics efficiency. To achieve this purpose, the research team—comprising both lecturers and students—adopts a qualitative research methodology. The team gathers primary empirical data by conducting direct field observations and structured interviews with operational workers who manage day-to-day logistics and store processes. For data analysis, the team utilizes a qualitative thematic analysis technique, which involves transcribing interview recordings, coding field notes, categorizing data into core operational themes, and synthesizing the results to formulate concrete solutions. The findings reveal that Mixue's strict closed supply chain system successfully maintains uniform product quality and secures low product-rejection rates across all Bandung outlets. Furthermore, the integration of real-time Point of Sales (POS) data with central SCM systems eliminates transaction errors and effectively eradicates stockout occurrences.
Assessing how External Motivation and Preventive Discipline Impact Employee Output in a Supermarket in Bandung Rani Anggraeni; Senen Machmud; Ester Manik
Majalah Bisnis & IPTEK Vol. 19 No. 1 (2026): Majalah Bisnis & IPTEK
Publisher : Pusat Penelitian dan Pengabdian Pada Masyarakat (P3M) STIE Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55208/bistek.v19i1.06

Abstract

This research addresses the impact of extrinsic motivation and preventive discipline on employee performance at supermarket in Bandung. The study aims to examine the individual and combined influences of these factors. Using a saturated sampling method, data were collected from 70 employees via questionnaires and analyzed through quantitative techniques, including validity, reliability, and normality tests, along with multiple regression, T tests, and F tests, using SPSS 25. The findings reveal that extrinsic motivation significantly enhances employee performance, while preventive discipline also positively influences it. Both factors collectively impact employee performance. The novelty of this research lies in its examination of how extrinsic motivation and preventive discipline interact within a supermarket context, offering fresh insights into practical strategies for management. By highlighting the connection between motivation and discipline, the study provides a unique approach to enhancing workforce performance. This study emphasizes the need for management to promote motivating strategies and effective disciplinary measures to improve overall employee performance.
Co-Authors Aan Hardiyana Ading Rahman Sukmara Ana Sulistiana Bambang Agus Warjoko Bambang Agus Wijanarko Bulan Tati Fitria Carolina Tanu Sukria Coenraad, Dhea Perdana Danasasmita, Windi Matsuko Dani Hendrawan Dedi Hadian Dedi Hadian Ester Manik Ester Manik Faizal Ramdhan Permana Gerald Nathaniel Ikhsan, Muhamad Nurul Indri Ayu Tansyar Iwan Sidharta Komara, Anton Tirta Kuswanto Kuswanto Maulana Yusup, Maulana Mochamad Saeful Taufik Moh. Sidik Priadana Muhamad Naufal Maulana Ashari Muhammad Rikfi Ramadhan Ningsih, Tri Prasetyawan, Rifky Adjie R. Yaka Novizak Kusumah Rahman, Robbi Saepul Rani Anggraeni Rinawati, Nenny Rizal Abdul Azis Sudjatmiko Rudi Gunawan Sidharta, Iwan Sukmalana, Soelaiman Wijanarko, Bambang Agus Ziera Eliya Zulfikar, Vicky Achmad