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All Journal Buletin Udayana Mengabdi E-Journal of Tourism Jurnal IPTA International Journal of Community Service Learning Udayana Journal of Social Sciences and Humanities (UJoSSH)

I Ketut Suwena

Program Studi Industri Perjalanan Wisata, Fakultas Pariwisata, Universitas Udayana

Author-ID : 2950476

Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN WISATAWAN NUSANTARA BERWISATA BELANJA DI RAMA KRISNA OLEH-OLEH KHAS BALI I Kadek Adi Sumara Putra; I Ketut Suwena; I Made Kusuma Negara
Jurnal IPTA (Industri Perjalanan Wisata) Vol 5 No 1 (2017): Jurnal IPTA (July 2017)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The activities of shopping trips into one of the attractions which is most favorite by domestic tourists. It can be seen from the percentage of domestic tourists who’s doing activity for shopping tour that is equal to 35 percent. The tourism shopping center that are currently being developed and are Frequently visited by domestic tourists is Rama Krishna Oleh-Oleh Khas Bali as a tourism shopping center of handicrafts from Bali with modern nuances. The purpose of this study was to determine the factors influencing the domestic tourists decision who’s doing activities for shopping trips and also determine the dominant factors that influence the domestic tourists decision for shopping trips in Rama Krishna Oleh-Oleh Khas Bali. This research using purposive sampling with distributing questionnaires to 374 respondents who traveled shopping at Rama Krishna Oleh-Oleh Khas Bali. The data were collection by observation, questionnaire interview, and library research. This research is being tested first for its validity and reliability before being by factor analysis. The results of this research showed that 18 variables were identified, 15 variables were selected into the three factors that influence the domestic tourists decision for shopping trips. Those factors consist of psychological factors with eigenvalue of 5.587, situational factors with eigenvalue of 1.594, and external factors with eigenvalue of 1.117. From the result of analysis factors well known that the most dominant factor were influencing domestic tourists decision for shopping trips in Rama Krishna Oleh-Oleh Khas Bali is a psychological factor because it has the highest eigenvalue of all factors that have been formed. The variables included in the psychological factors are: motivation, personality, learning, attitudes, and perceptions.

SIKAP DAN MOTIVASI PRAMUWISATA BALI BERBAHASA KOREA TERHADAP WISATAWAN KOREA SELATAN KE BALI Putu Yolanda Yuniari; I Ketut Suwena; I Gusti Putu Bagus Sasrawan Mananda
Jurnal IPTA (Industri Perjalanan Wisata) Vol 8 No 1 (2020): Jurnal IPTA (July 2020)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Bali has an attractive spot for South Korean tourists who are traveling to see their beautiful sceneries. Based on visitor statistics report as a result, the number of South Korean tourists has decreased significantly, and make an impact to tour guides in Bali. Tour guide becomes one of important profession to promote Bali as a tourist destination. The objectives of this research are to recognize a Korean tour guide’s attitude towards South Korean tourists in Bali and the motivation that makes them survived in this industry. This research applies a qualitative descriptive analysis method with Likert scales. Its samples have chosen by purposive sampling with the amount of 100 tour guides in Bali. Data collection techniques are conducted using observation, questionnaires, interviews, literature studies, and documentation. The results of the research are divided into three indicators namely, cognitive, affective, conative and it shows from attitude variable, the indicator dominates with very agree statement is few of South Korea tourists who visit Bali with score 4.11. Meanwhile, in motivation variable are divided into two indicators namely pull and push factor. The results are tour guides becomes an activity to support their family is a pull factor and there is job opportunity become a tour guide is a push factor indicator.

FAKTOR-FAKTOR PSIKOLOGIS WISATAWAN MANCANEGARA DALAM BERWISATA SEPEDA DI KAWASAN PANTAI SANUR BALI Ni Komang Widiastri; I Ketut Suwena; Luh Gede Leli Kusuma Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 6 No 2 (2018): Jurnal IPTA (December 2018)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Bali has a variety of tourist products and attractions that are very interesting. One of the tourism products offered by tour operators in Bali is bicycle tours in Sanur Beach Area. Consumer behavior is a process that is closely related to the buying process. This study aims to analyze the psychological factors of foreign tourists on bicycle tours in the Sanur Beach area of ??Bali. These psychological factors are divided into three factors, namely motivation factors, perception factors and attitude factors. Respondents used were foreign tourists who were on a bicycle trip on Sanur Beach. Total respondents were 120 people determined by non purposive sampling technique. Data analysis used quantitative descriptive analysis techniques with Likert scale and data processing through validity, reliability and factor analysis tests supported by SPSS version 17.0 for Windows. The results show that the psychological factors of tourists in bicycle tours consist of three factors, namely motivation factors, perception factors and attitude factors. And each factor has an indicator. Based on factor analysis, it was found that there were two psychological factors that influenced the decision of foreign tourists on bicycle tours in Sanur Beach with a loading factor of 60,127%. The first factor was named the previous experience factor with a value of 7.215 and the second factor was named the family encouragement factor with a value of 1,063 based on these two factors, the dominant factor is the previous experience factor with an eigenvalue of 7,215 and has a variance percentage value of 60,127% with these results it is advisable for bike rental parties in Sanur Beach to pay more attention to bicycle rental prices to foreign tourists.

ANALISIS POLA PERJALANAN DAN AKTIVITAS WISATAWAN INDONESIA MILENIAL KE SINGAPURA Kiki Savira; I Ketut Suwena; I Putu Sudana
Jurnal IPTA (Industri Perjalanan Wisata) Vol 9 No 1 (2021): Jurnal IPTA (July 2021)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/IPTA.2021.v09.i01.p01

Millennial recently became a trend in tourism. Millennials were born in 1980 to 2004, they grew up as digital natives, and have a consumptive nature where they do not hesitate to spend a certain amount of money to please themselves such as traveling, both at home and abroad. One of the countries that is a favorite destination for millennial Indonesian tourists when traveling abroad is Singapore. In addition to its close location, Singapore also has modern urban tourism attractions and technologies that match the millennial character. These facts became the background of this research; characteristics, travel patterns, and activities of millennial Indonesian tourists while traveling in Singapore. This research uses descriptive qualitative data analysis. The sample was determined purposively, totaling 105 millennial tourists from Indonesia who had traveled to Singapore. The data collection technique was done by using an online questionnaire. The results showed that the characteristics of millennial Indonesian tourists in Singapore were female, aged 21 to 25 years, unmarried, had a Bachelor's degree and were a private employee. Most tourists are first time traveling to Singapore, stay in Singapore 3 to 7 days, come and travel with family, arranging their own trips, using the internet as a source of information and mostly using MRT (Mass Rapid Transit) as a mode of transportation while traveling in Singapore. There are two millennial Indonesian tourists’ travel patterns while traveling in Singapore, which are chaining loop pattern, and base site pattern. The most common millennial Indonesian tourists’ activities in Singapore is doing culinary tourism (75%), the second is shopping (66%), and the third is enjoying local cultures (51%).

PREFERENSI WISATAWAN TIMUR TENGAH TERHADAP PRODUK WISATA DI KABUPATEN BADUNG Ni Komang Rahayu Wulan Dewi; I Gusti Putu Bagus Sasrawan Mananda; I Ketut Suwena
Jurnal IPTA (Industri Perjalanan Wisata) Vol 9 No 1 (2021): Jurnal IPTA (July 2021)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/IPTA.2021.v09.i01.p16

This study aims to find preferences of Middle Eastern tourists towards tourism products of Badung Regency and involved 100 purposively selected respondents. The data was collected through questionnaires then processed using crosstab analysis method and chi-square test. The results of this study are: 1) Characteristics of Middle Eastern tourists visiting Badung Regency are dominated by women, aged between 25 – 44 years, private employees, married, nationality of Saudi Arabia, Turkey and Egypt, purpose of visit for vacation, information about Bali from internet, mostly traveled by tour packages, length of stay between 4 - 6 days, and mostly it’s their first time visit to Bali. 2) Preferences as follows prefer for natural attractions, stay in Kuta/Legian area, prefer to use a car rental, reserved resort as their accommodation through booking services, dining at restaurants, a watersport as entertainment activities, online media as information services, tourism consulting services are Bali tourism research, do not use tourist flights, and do massages when traveling to Bali. The characteristics of Middle Eastern tourists that correlate with the preference of selection of tourist products in Badung Regency is; Age correlates with tourism consulting services. Jobs correlate with tourist transport services. Nationality correlates with tourism transportation services, travel services, accommodation provision, tourism consulting services, travel services, tirta tours, and spas. Resources correlate with tourist transportation services, and the provision of accommodation. Travel organizing correlates with tourist transportation services, travel services, food and beverage services, and travel services. Travel periods correlate with tourist attractions, and tourism consulting services. Periodic travel correlates with travel services.

PERENCANAAN PAKET WISATA BUDAYA DI DESA KESIMAN KECAMATAN DENPASAR TIMUR I Made Pradnya Sutara; I Ketut Suwena; I Wayan Suardana
Jurnal IPTA (Industri Perjalanan Wisata) Vol 4 No 1 (2016): Jurnal IPTA (July 2016)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Bali have one city, it is Denpasar City, within tourism potencies that can be build to be package tours. Kesiman Traditional Village is one of many villages in Denpasar City that has many tourism potency, the potency is cultural tourism potencies that can be found, such as : art attraction, historical place, traditional fashion and food, villager activities based on culture, hospitality of the villagers. Those cultural Potencies which found in Kesiman Traditional Village can be pack to be cultural package tours. Regard to planning cultural package tour, the formulation of issues are : (1) What is the potencies that can be found in Kesiman Traditional Village, East Denpasar? (2) How the planning cultural package in Kesiman Traditional Village? The technique to collecting data did through observation, interviews, documentation, and books literature. The result of the research is known that Kesiman Traditional Village has cultural tourism potencies and those potencies can be package into cultural package tour, those are : Barong and Keris Dance, Wadah Maker, Pengrebongan Temple, Kesiman Castle, Odah Turut Balinese House, Balinese Dance and Music Lesson in Bale Banjar Ceramcam Kesiman, Made Sudyatmika Paint Lesson, Ananda Balinese Boutique, Kertalangu Tourist Village with jogging track surrounded by rice field, fishing pond, and World Peace Gong, and Kroya Kites House. Those potencies then package into planning cultural package tour in the form of tables, essay, and graphic. Those are package into cultural package tour, those are : (1) History and Spirit of Kesiman Cultural Tour, (2) Beautiful Art of Kesiman Cultural Tour, (3) Art and Local Activities of Kesiman Cultural Tour.

MODEL PENGENDALIAN SOSIAL PREVENTIF DALAM MENANGANI PENYIMPANGAN PERILAKU WISATAWAN MANCANEGARA DI KABUPATEN BADUNG Fitri Amalia Rhamadani; I Ketut Suwena; L.G.L.K. Dewi
Jurnal IPTA (Industri Perjalanan Wisata) Vol 9 No 1 (2021): Jurnal IPTA (July 2021)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/IPTA.2021.v09.i01.p07

Deviations in the behavior of foreign tourists often occur in Badung Regency. Forms of deviant behavior include aggressive behavior, behavior against authority, disrespectful behavior and stupid behavior. The need for a preventive social control effort in anticipating the occurrence of deviations in the behavior of foreign tourists in the future. Determination of informants using purposive sampling and snowball sampling. Data collection is done by observation, interviews, literature study, and documentation. Data analysis techniques using qualitative analysis with the creditability test and the dependability test. The discussion resulted in a model of the construction display framework of preventive social control in Badung Regency, which was formed based on facts or the phenomenon of behavior deviations that often occur. In the introduction of the forms of deviant behavior of foreign tourists there are 4 forms and have a total of 17 behaviors and the total forms of such deviations require social control with a preventive approach. In the preventive approach there are 10 ways that can control foreign tourists to deviate. The role of tourism stakeholders (local communities, government and tourism entrepreneurs) is needed to distribute Do's and Don't's in Bali brochures. The brochure will later contain supporting pictures or illustrations to attract the reader's interest, understand the meaning in each sentence. Preventive social control material by dividing 3 material is presented, namely: Do's in Bali, Do's in Bali, and Why in Bali. After the mechanism for distributing brochures is carried out by stakeholders and there is still a deviation of tourist behavior, the next stage of violators will be subject to sanctions.

PREFERENSI DAN PERSEPSI WISATAWAN MANCANEGARA KE NUSA PENIDA, KLUNGKUNG Dewa Ayu Putu Putri Krisnadewi; I Nyoman Sudiarta; I Ketut Suwena
Jurnal IPTA (Industri Perjalanan Wisata) Vol 8 No 1 (2020): Jurnal IPTA (July 2020)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The increasing tourist attraction of tourists must be adjusted to the availability of tourism facilities, such as attractions, Facilities, Infratructure, Transportation, and Hospitality (AFITH). Therefore, tourism stakeholders are important to know what the tourists are interested in and preferred or better known for their preference. This research aims to determine the preferences and perception of foreign tourists when visiting Nusa Penida, Klungkung. The analysis techniques that used are quantitative descriptive with the calculation of cross and chi-square tabulation analysis and also use of Likert scale gauge to measure the perception of foreign tourists that visiting Nusa Penida, Klungkung. Respondents determined by an Accidental samplingtechnique 90 peoples of foreign tourists that visiting Nusa Penida, Klungkung. The characteristic of foreign tourists on this research dominated by male tourist in 26-35 years old, dominated by Germany’s tourist, with the education level dominated by bachelor, as an employee, and the status is single, which aims to holiday with a source of information on Internet/social media, long stay 3-4 days, first time visit, and expressed willing to visit Nusa Penida, Klungkung again in another opportunity. The preference of foreign tourists when visiting Nusa Penida is divided into several preferences such as tourist attractions are natural attractions, on the preferences of accommodation facilities, foreign tourists choose a homestay, and then the tourist prefer to choose a warung or traditional stalls, and the transportation that choosen by the tourist is motorcycle. Perception of tourists to infrastructure that includes network communication and availability of clean water, the perception of tourists to the road conditions in Nusa Penida is not good, perception of tourists towards Hospitality in tourist attractions, Hospitality in the accommodation, and local community Hospitality expressed well.

ANALISIS KEPUASAN WISATAWAN MANCANEGARA TERHADAP TOURIST INFORMATION CENTRE DI LABUAN BAJO, NUSA TENGGARA TIMUR Dewi Handriana N. Meo; I Nyoman Sudiarta; I Ketut Suwena
Jurnal IPTA (Industri Perjalanan Wisata) Vol 7 No 2 (2019): Jurnal IPTA (December 2019)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

Tourist Information Center (TIC) is a facility that provides specific information about local areas, tourist attractions, festivals and all services related to tourism in the area. The purpose of this study was to determine how much influence the Quality of Service and Trust Affected on Foreign Tourist Satisfaction Using the Tourist Information Center in Labuan Bajo East Nusa Tenggara. Determination of samples in this study using purposive sampling method as many as 115 respondents. Data collection techniques using questionnaires, observation, interviews, documentation, and literature. The data analysis technique in this study is descriptive analysis, validity and reliability, classic assumptions, multiple regression analysis, correlation analysis, and coefficient of determination analysis using SPSS version 17.0.The results of this study indicate the effect of service quality on the satisfaction of foreign tourists using the Tourist Information Center in Labuan Bajo was stated to have a very significant effect with a tcount of 5.243> t table 2.23214. The effect of trust on satisfaction shows a significant value of 8.924> t table 2.23214, while for the influence of service quality and trust simultaneously on satisfaction is significant with a value of 151.617> t table 1.770.

ANALISIS KEPUASAN WISATAWAN PENGGUNA JASA TRANSPORTASI KOPERASI ANGKUTAN PARIWISATA SURYA KENCANA SANUR Ni Komang Ayu Trisna Dewi; I Ketut Suwena; I Putu Sudana
Jurnal IPTA (Industri Perjalanan Wisata) Vol 6 No 2 (2018): Jurnal IPTA (December 2018)
Publisher : Department of Tour and Travel Studies, Faculty of Tourism, Udayana University

The aim of this research is to determine tourists’ tourist satisfaction analysis of users of tourism transport cooperative services Surya Kencana Sanur. Data was collected using observation method, interview, questionnire, documentation, and literature study. Respondents were determined using purpose sampling method with 18 indicators, and total respondents involved were 108 individuals. Data were analyzed using quantitative descriptive analysis technique with Importance Performance Analysis (IPA) with Likert scale to determine each indicator’s quadrant. Services dimension studied were tangibility, reliability, responsiveness, assurance, and empathy. He results of this research showed that the average of tangibility variable is 88,60% categorized as less satisfied, average of reliability variable is 92,84% categorized as highly satisfied, average of responsiveness variable is 89.13% categorized as less satisfied, average of assurance variable is 89.70% categorized as less satisfied, and average of empathy variable is 89.39% categorized as less satisfied. Overall total of appropriate level is 89.77%. From this research, it is expected that the company improves services which are considered as important by tourists, but drivers’ performances have not met tourists’ expectation. Indicators which have fulfilled tourists’ expectation need to be maintained.

Co-Authors Anak Agung Istri Sri Wiadnyani Anindya Putri Lestari Dewa Ayu Putu Putri Krisnadewi Dewi Handriana N. Meo Dwi Widya Mandasari Elsa Bernicha Evitauli Pangaribuan Fitri Amalia Rhamadani Gayatri Manik Helmi Cahyana I Gusti Ngurah Widyatmaja I Gusti Putu Bagus Sasrawan Mananda I Kadek Adi Sumara Putra I Made Darmaja I Made Pradnya Sutara I Made Sendra I Nyoman Sudiarta I Nyoman Tri Sutaguna I Putu Agus Darmawan I PUTU SUDANA I Wayan Putra Aditya I Wayan Suardana I. Rahyuda I.B.K. Astina Ingglade Janely Parengga IPMM. Manuaba Kadek Nova Prasetyo Kiki Savira Luh Gede Leli Kusuma Dewi MADE KUSUMA NEGARA Made Natha Dwipayana Mutiara Firdausy Hakim N.G.A.S. Dewi NGAS. Dewi Ni Ketut Arismayanti, Ni Ketut Ni Komang Ayu Trisna Dewi Ni Komang Rahayu Wulan Dewi Ni Komang Widiastri Ni Luh Putri Utari Cahyani Ni Nyoman Padmi Triyanti Ni Putu Eka Mahadewi P.D. Kesumadewi P.R. Pertiwi Putu Yolanda Yuniari Rahel Ambarita Susana Santi Jaimun Syahrul Hidayat Yayu Indrawati Yundari, Yundari

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