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All Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) Natural Science: Journal of Science and Technology Proceeding International Conference on Information Technology and Business JUITA : Jurnal Informatika International Journal of Advances in Intelligent Informatics CESS (Journal of Computer Engineering, System and Science) International Journal on Livable Space SemanTIK : Teknik Informasi JURNAL ILMIAH MATEMATIKA DAN TERAPAN Jurnal Sisfokom (Sistem Informasi dan Komputer) Technomedia Journal ILKOM Jurnal Ilmiah JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) CCIT (Creative Communication and Innovative Technology) Journal Indonesian Journal of Electrical Engineering and Computer Science Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Algoritma International Journal on Livable Space Applied Engineering and Technology Teknomatika: Jurnal Informatika dan Komputer Tadulako Science and Technology Journal Sasambo: Jurnal Abdimas (Journal of Community Service)
Anita Ahmad Kasim
Universitas Tadulako
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Social Sciences Other

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Implementasi Algoritma First Come First Serve (FCFS) pada Sistem Manajemen Pengaduan Online APTIKA Rizka Annisa; Anita Ahmad Kasim
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3412

Abstract

The high demand for digital services, which is not yet supported by an integrated complaint management system, has led to low transparency and slow handling of reports. This study developed a web- and mobile-based complaint management system by implementing the First Come First Serve (FCFS) algorithm for queue management. The research method uses a mixed method with black-box functional testing and performance evaluation through a pre-test and post-test scheme analyzed using the Paired Sample T-Test. The results show an acceleration in resolution time across all service categories with efficiency levels ranging from 60.9% to 91.3%. Statistically, the significance value (p-value < 0.05) proves an improvement in performance compared to the manual method. The contribution of this research is the integration of FCFS and Role-Based Access Control (RBAC) into a structured and efficient multi-service-based government complaint system. The limitations of this study lie in the use of simulation data in the post-test as well as pre-test data that is estimative with a limited sample, so the results do not yet fully represent real operational conditions and still require further testing.
Co-Authors A.A. Ketut Agung Cahyawan W Agus Harjoko Aimar Anand Amriana Amriana Amriana Amriana Andi Hendra Anindita Septiarini, Anindita Anisa Yulandari Anita Bakri, Muhammad Bakri Bima Prihasto Deni Luvi Jayanto Dwi Shinta Angreni Elyana Aulia Chandra Fachrozi, Ahmad Gator Timbang Hajra Rasmita Ngemba Hardianti Hardianti, Hardianti Hendriyanto Nofri Imbang I Wayan Sudarsana Irwan Mahmudi Istinganatul Nguluwiyah Kasaedja, Tafania Natalia Laila, Rahma Lamasitudju, Chairunnisa Lukman Nadjamudiin Maghfirat Maghfirat Maghfirat, Maghfirat Mohammad Yazdi Pusadan Muhammad Bakri MUHAMMAD BAKRI Mutia Ningsih, Alief Surya Nouval Trezandy Lapatta Noviana Noviana Nuraedah Pagiu, Harry T. Puguh Budi Prakoso Putra, Ryan Adi Rahmah Laila Rahmawati Rahmawati Raziyan Dwi Pathan Reonaldi, Muh. Ilham Rizka Annisa Rizka Ardiansyah Ryfial Azhar Sabarudin Saputra Selvy Musdalifah Septiano Anggun Pratama Sri Khaerawati Nur Syahrullah Syahrullah Syahrullah Syaiful Hendra Therry, Alvin Christian Davidson Uswary, Jonathan Albert Uyun Mubarak , Siti Wirdayanti Yuri Yudhaswana Joefrie Yusuf Anshori Zulnabil Zulnabil