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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Katalogis PRODUCTUM : Jurnal Desain Produk (Pengetahuan dan Perancangan Produk) Sketsa Bisnis Mechanical Engineering for Society and Industry Perspektif Hukum Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia International Journal of Science and Environment Sewagati Journal of Educational Management Research Indonesian Journal of Education and Social Studies Jurnal Pengabdian Kompetitif
Arie Kurniawan
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Journal : Journal of Educational Management Research

 1 
Analysis of Workload and Job Satisfaction of Rocket Chicken Employees at the Ampana City Branch Fau, Siti Aisa A; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1408

Abstract

This study analyzes factors influencing employee job satisfaction at Rocket Chicken Ampana Branch, focusing on workload, sales targets, working conditions, Time management, work standards, promotion opportunities, and supervision. The research design used a qualitative case study approach, with data collected through interviews, observations, documentation, and audiovisual recordings from seven informants. The results show that, despite challenges such as high workloads and customer complaints, employees feel satisfied thanks to a clear system, supervisor support, and opportunities for career growth. Motivational factors such as incentives, fair compensation, and promotion opportunities play an important role in balancing job demands and personal satisfaction. The study also found that work experience and flexible Time management increase employee job satisfaction. The practical implications of this research are the importance of creating a work environment that supports employee wellbeing and provides equal career development opportunities for all employees.
Analysis of Employee Training Program Implementation in Hotels: Improving Service Quality Through Human Resource Development Mangale, Febrianti; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1409

Abstract

This study aims to explore the influence of employee training on service quality at Hotel Lawaka in Ampana City. The method used is a qualitative design with a case study approach, in which data were collected through in-depth interviews, observations, document analysis, and audio-visual documentation. The study's results indicate that employee training at Hotel Lawaka plays a significant role in improving employees' technical skills, professionalism, and work attitudes. Training that involves competent instructors, relevant materials, and interactive methods grounded in hands-on practice enhances service quality and guest satisfaction. Although there are challenges related to employee burnout and limited training, adaptive instructors and tailored training methods that address employees' practical needs have proven effective. This study contributes to the literature on employee training in the hospitality sector and offers practical solutions to improve service quality in hotels with limited resources. The findings also provide recommendations for hotel management to improve employee training programs in a more systematic and structured manner.
The Role of Human Resources Education in Improving the Competence and Commitment of Health Cadres in the Community Salsabila A R, Anisah; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 5 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i5.1411

Abstract

This study aims to analyze the role of Human Resources (HR) education in improving the competence and commitment of health cadres. Using a qualitative case study design, this study involved six health cadres and three service recipients as informants. Data were collected through in-depth interviews, observations, and documentation, and analyzed using NVivo 12 Plus. The results of the study show that health cadres have a high level of commitment, both in terms of affective, sustainable, and normative commitments, despite limited facilities and suboptimal rewards. The community recognizes the important role of cadres in maintaining their health, but there is a real need to improve cadres' medical knowledge and technical skills. Human resource education has been proven to improve cadre competence, but continuous training and facility improvements are still needed to support cadre performance. This study identifies that a positive attitude of cadres, openness to criticism, and good social relations with the community are key factors in improving the quality of health services. The implications of these findings are the importance of a more structured HR education strategy and adequate facility support to ensure sustainability and optimal quality of health services at the community level.
Public Perspectives on The Quality of Public Services at The Bailo Village Office Parla, Fatyanur S; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1413

Abstract

This study aims to evaluate the quality of public services at the Bailo Village Office, Tojo Una-Una Regency, using a qualitative research approach with a case study design. Data were collected through in-depth interviews with seven informants, including community members and village staff, and through direct observation. This study identified five dimensions of service quality based on the SERVQUAL model, namely reliability, responsiveness, assurance, empathy, and tangibles. The results showed that most services met community expectations, but there remained inequalities in Time efficiency and service speed. The dimensions of reliability and responsiveness were generally good, but some officers were inconsistent in providing efficient service. The dimensions of assurance, empathy, and tangibles also demonstrated good quality, though they still needed improvement, particularly in facility maintenance and the consistency of employee empathy. This study provides recommendations for improving employee training, Time management, and supporting facilities to improve the quality of public services.
Analysis of Health Workers' Professionality in Improving Service Quality Monoarfa, Apriyaldi; Sipatu, Lindanur; Adam, Rosida; kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1418

Abstract

This study aims to explore the influence of hospital service quality on patient satisfaction at Ampana Regional Hospital, focusing on the role of healthcare professionals in improving this quality. Using a qualitative case study design, this study analyzed the five SERVQUAL dimensions reliability, responsiveness, assurance, empathy, and tangibles that influence patient satisfaction in the inpatient ward. Data were collected through in-depth interviews with ten informants and participant observation. The results showed that services at Ampana Regional Hospital generally met patient expectations, particularly in terms of reliability and responsiveness. However, there were still shortcomings in initial communication regarding hospital facilities and a lack of written information, such as leaflets. This study also highlighted the importance of therapeutic communication and empathetic care in improving patient satisfaction. Practical implications of this study include the importance of hospitals maintaining facility quality and improving communication to enhance the patient experience. At the same Time, theoretically, it strengthens the SERVQUAL model in the context of hospital services.
Enhancing Employee Performance through Competence and Work Climate: Implications for Human Resource Management Ramadhan, Suci; Sipatu, Lindanur; Adam, Rosida; Kurniawan, Arie
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1534

Abstract

This study aims to analyze the influence of competence and work climate on employee performance at the Community Health Center. The research background highlights the importance of employee competence and a supportive work climate in achieving optimal performance, considering the existing issues such as inconsistent adherence to operational procedures. Data were collected using a questionnaire that had been tested for validity and reliability. The variables examined include competence (knowledge, skills, attitude, and values), work climate (reward, support, commitment), and employee performance (quality, quantity, task implementation). The data were analyzed using multiple linear regression in SPSS version 27. The results of the study are expected to show that competence and work climate have a significant partial and simultaneous influence on employee performance. The findings are expected to contribute to improving human resource quality, strengthening the work environment, and optimizing public service delivery at the Community Health Center. The implications of this research for educational management highlight the importance of integrating competence development and fostering a favorable work climate in academic institutions. By prioritizing these factors, educational managers can enhance teacher performance, improve service quality, and create a conducive environment for optimal learning outcomes.
Co-Authors Agus, Karaeng Azham Anhulaila, Anhulaila Darodjatun, M.A.S Sridjoko Dewantary, Ariska Diansyah, Senja Alfakori Eddy Ibrahim Eko Agung Syaputra Eko Jokolelono Fau, Siti Aisa A Hamzah Karim, Siti Aminah Hartanto, Farrel Billie Akmal Fahar Ary Krisbianto, Ari Dwi Lengkong, Siti Nur Asyura Lindanur Sipatu Maharany, Gunanda Tiara Mangale, Febrianti Mattalatta, Wisra Monoarfa, Apriyaldi Muhammad Amiruddin Nuranisa, Nuranisa Nurkhasanah Nurkhasanah Padaro, Wilna Dg. Palampanga, Anhulaila M. Parla, Fatyanur S Purwanita, Nadia Septarina Putri, Nurul Idzi Lutvi Rezkita, Katon Ageng Rosida Adam, Rosida Rosida P. Adam Salsabila A R, Anisah Sitti Aminah Hamzah Karim Sri Mulyana Suaib, Fadila H. Suci Ramadhan Sulastri Sulastri Syahbuddin Syahbuddin Tanira, Anastasia Filias Taufik Toha, Taufik Tokay, Anwar Wahyudi Putra, Rahmat Wibowo, Moh. Edi Yulardi, Audit Yusufa, Muhammad Wildan Zaenudin Zaenudin Zainuddin, Fatlina Zulaikha, Ellya