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All Journal Jurnal TIMES CESS (Journal of Computer Engineering, System and Science) Journal Information System Development METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) International Journal of Information System & Innovative Technology Jurnal Pengabdian Pada Masyarakat METHABDI Majalah Ilmiah METHODA TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi International Journal of Information System and Innovative Technology Journal of Financial Management & Accounting
Gortap Lumbantoruan
Universitas Methodist Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Physics Public Health

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Pemanfaatan Media Sosial dan Marketplace Untuk Meningkatkan Daya Saing UMKM Lokal di Kecamatan Girsang Sipangan Bolon Jamaluddin, Jamaluddin; Harianja, Eva Julia G.; Saragih, Rijois I. E.; Nainggolan, Rena; Purba, Eviyanti N.; Napitupulu, Junika; Manalu, Darwis R.; Hutapea, Marlyna I.; Siringoringo, Rimbun; Perangin-angin, Resianta; Lumbantoruan, Gortap; Simamora, Roni J.; Ijonris, Yusuf
Jurnal Pengabdian Pada Masyarakat METHABDI Vol 5 No 1 (2025): Jurnal Pengabdian Pada Masyarakat METHABDI
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This community service activity aims to improve the competitiveness of Micro, Small, and Medium Enterprises (MSMEs) in Girsang Sipangan Bolon District through the use of social media and marketplace platforms as digital marketing tools. The main challenges faced by local MSMEs include low digital literacy, limited market access, and suboptimal use of technology in product promotion. The program was implemented through initial surveys, training, and workshops for MSME partners. Training materials covered social media management (Instagram and Facebook Business), opening online stores on marketplaces (Shopee and Tokopedia), and promotional content strategies. The results of the program showed a significant improvement in participants' digital skills, such as creating business accounts, regularly uploading content, and managing online stores. Some partners also began to attract new customers outside their local area.
Perancangan Sistem Informasi Objek Wisata Di Kabupaten Simalungun Berbasis Mobile Sinaga, Eka Jaya; Gortap Lumbantoruan; Eviyanti Novita Purba
KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) Vol. 9 No. 1 (2025): AI dan Teknologi Cerdas: Pilar Ekosistem Digital Berkelanjutan dalam Meningkatk
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/komik.v9i1.9571

Abstract

Pariwisata merupakan salah satu sektor penting dalam membangun daerah, namun di Kabupaten Simalungun, penyediaan informasi wisata masih bersifat konvensional dan kurang terintegrasi, yang menjadi kendala dalam promosi dan pelayanan wisata. Penelitian ini bertujuan untuk merancang sistem informasi objek wisata berbasis mobile guna mempermudah masyarakat dan wisatawan dalam mengakses informasi secara efisien dan real-time. Metode pengembangan sistem yang digunakan adalah waterfall, yang meliputi tahapan analisis kebutuhan, perancangan sistem, implementasi, dan pengujian. Sistem yang dikembangkan menyediakan berbagai fitur utama seperti informasi objek wisata, peta lokasi, reservasi tiket, serta informasi penunjang lainnya seperti hotel dan penginapan, wisata kuliner, pusat perbelanjaan, tempat beribadah, dan informasi terkait Kabupaten Simalungun. Hasil perancangan menunjukkan bahwa sistem ini mampu memberikan solusi terhadap keterbatasan akses informasi sebelumnya dan berkontribusi dalam digitalisasi pariwisata lokal. Dengan antarmuka yang user friendly serta sistem basis data yang terstruktur, aplikasi ini diharapkan mampu meningkatkan pengalaman wisatawan sekaligus mendukung promosi destinasi wisata di Kabupaten Simalungun secara luas dan berkelanjutan.
Penguatan Kapasitas Siswa SMK Gelora Jaya Nusantara melalui Pelatihan Soft Skills Tech Leadership sebagai Persiapan Memasuki Dunia Industri Nainggolan, Rena; Rijois I. E Saragih; Eva Julia Gunawati Harianja; Jamaluddin, Jamaluddin; Gortap Lumbantoruan; Darwis R. Manalu; Eviyanti Novita Purba; Junika Napitupulu; Marlyna I Hutapea; Resianta Perangin-angin; Rimbun Siringoringo; Roni J. Simamora; Elsya Secilia Margaretha; Marihot Gultom; Henri Yosua Pangihutan; Octania Togatorop; Azelia Sarah Dwi Artha; Nehemia Christian Boy
Jurnal Pengabdian Pada Masyarakat METHABDI Vol 5 No 2 (2025): Jurnal Pengabdian Pada Masyarakat METHABDI
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methabdi.Vol5No2.pp357-361

Abstract

The development of industries based on digital technology requires vocational high school (SMK) graduates not only to have technical competencies but also strong soft skills, particularly in technology leadership (tech leadership). Students majoring in Computer and Network Engineering (TKJ) need to be equipped with communication skills, teamwork, problem-solving, and decision-making abilities to be able to adapt and compete in a dynamic industrial world. This community service activity aims to improve the competencies of SMK Gelora Jaya Nusantara students through Soft Skills Tech Leaders training as an effort to prepare them for the challenges of the workforce. The implementation methods include interactive workshops, group discussions, case study simulations, and learning reflections. The results of the activity show an increase in students' understanding of the roles and responsibilities of a tech leader and the importance of soft skills in managing technology projects. Participants showed high enthusiasm and active involvement throughout the training. This activity is expected to serve as a strategic step in supporting the readiness of the younger generation to face digital transformation and the demands of Industry 4.0.
A MOORA-Based Decision Support Framework for Ranking Healthcare Service Performance Using Patient Perception Data Manurung, Samuel; Indra M Sarkis; Mufria J Purba; Gortap Lumbantoruan
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 25 No. 2 (2026)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v25i2.6210

Abstract

Healthcare service performance evaluation has become an essential aspect in improving service quality and supporting evidence-based decision-making in healthcare institutions. Increasing patient expectations require healthcare providers to assess and enhance their service performance across multiple dimensions continuously. Therefore, a systematic, objective evaluation approach is needed to measure service quality effectively. This study aims to evaluate healthcare service performance using a multicriteriadecision-making approach based on patient perception data. This research employs a quantitative method, collecting data through structured questionnaires administered to 152 respondents. The instrument consists of 25 indicators derived from five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data validity and reliability were tested using Pearson correlation and Cronbach’s Alpha, confirming that the instrument is valid and reliable. Furthermore, data analysis was conducted using the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method, including the construction of the decision matrix, normalization, optimization, and ranking. The results indicate that the reliability dimension achieved the highest preference value (A1 = 0.059), followed by empathy (A4) and tangibles (A5) (0.057), while responsiveness obtained the lowestvalue (A2 = 0.052). These findings demonstrate that reliability is the strongest aspect of healthcare service performance, whereas responsiveness requires priority improvement. This study contributes by providing an objective, systematic evaluation framework that integrates patient-perception-based service quality dimensions with the MOORA method to generate measurable performance rankings. The proposed framework offers a practical decision-support tool for healthcare managers in determiningpriority strategies for service quality improvement.
Rancang Bangun Sistem Informasi Pengaduan Masyarakat pada Kecamatan Dolok Masihul Monika Rodearni Damanik; Gortap Lumbantoruan; Eviyanti Novita Purba
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2(SEMNASTIK) (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akunt
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2(SEMNASTIK).pp254-259

Abstract

Dolok Masihul District is one of the districts in Serdang Bedagai Regency, North Sumatra. In delivering public services, Dolok Masihul District still uses a manual system for handling public complaints. This results in a lack of transparency, efficiency, and effectiveness in the complaint handling process. Therefore, a community complaint information system is needed to facilitate the process of submitting, monitoring, and reporting complaints. This research aims to design and build a community complaint information system for Dolok Masihul District. The information system is developed using PHP programming language and MySQL database. The outcome of this research is a community complaint information system that can receive complaints, monitor the status of complaints, and generate complaint reports. System testing shows that the system operates effectively and meets user needs.
Perancangan Sistem Informasi E-Surat pada Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu dan Ketenagakerjaan Berbasis Web Giben Frautama Manik; Marlyna Infryanty Hutapea; Gortap Lumbantoruan
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2(SEMNASTIK) (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akunt
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2(SEMNASTIK).pp203-209

Abstract

This research aims to design a web-based e-letter information system for the One-Stop Investment and Integrated Service Agency and Manpower (DPMPTSPK). The system is designed to facilitate the management of incoming and outgoing letters, as well as to improve efficiency in office administration. The issues faced by the related agency include a manual letter archiving process that is slow and prone to human error, which hinders service delivery. This research employs a system development method using the System Development Life Cycle (SDLC) approach, which includes stages of needs analysis, system design, implementation, and testing. The technology used is web-based programming, with PHP as the programming language and MySQL as the database for data management. This system enables integration of electronic letters, status tracking of letters, and easy archive searches. The results of the research indicate that the designed e-letter system is capable of accelerating the letter management process, reducing the risk of document loss, and enhancing transparency and accountability within the organization. With this system in place, it is hoped that DPMPTSPK can provide more effective and efficient services to the public.
Perancangan Sistem Informasi Pengarsipan pada Dinas Perhubungan Provinsi Sumatera Utara Berbasis Website Ruth Magdalena; Eva Julia Gunawati Harianja; Gortap Lumbantoruan; Eviyanti Novita Purba
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 6 No 1 (2026): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol6No1.pp42-45

Abstract

Mail archive management is an important part of supporting smooth administration in government agencies. However, manual archiving often causes various problems, such as delays in document retrieval, the risk of losing archives, and low work efficiency. This study aims to design a website-based document archiving information system for the North Sumatra Provincial Transportation Agency. The research methods used include observation, interviews, and literature study. The system design was carried out using Data Flow Diagrams (DFD), Entity Relationship Diagrams (ERD), database design, and user interface design. The results of the study show that the designed information system is capable of improving document storage security. Thus, this system is expected to support improved administrative performance within the North Sumatra Provincial Transportation Agency.
Pendampingan Strategi Digitalisasi Pemasaran dan Pencatatan Keuangan BUMDes dalam Mendukung Pengembangan Pariwisata Berkelanjutan di Kawasan Danau Toba Samosir Rena Nainggolan; Marlyna I. Hutapea; Eviyanti Novita Purba; Eva Julia Gunawati Harianja; Jamaluddin Jamaluddin; Gortap Lumbantoruan; Darwis R. Manalu; Resianta Perangin-angin; Rimbun Siringoringo; Roni J. Simamora; Rijois I. E Saragih
Jurnal Pengabdian Pada Masyarakat METHABDI Vol 6 No 1 (2026): Jurnal Pengabdian Pada Masyarakat METHABDI
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methabdi.Vol6No1.pp91-99

Abstract

Village Owned Enterprises (BUMDes) are strategic economic institutions. To support village economic independence, BUMDes operate in villages. However, most BUMDes still face big challenges in product marketing and financial record management, which are still done manually and use outdated methods. The purpose of this article is to explore how digital marketing systems and digital financial recording contribute to improving the performance and competitiveness of BUMDes. This study uses recent literature research (2020–2025) to analyze digital marketing strategies based on social media, websites, and e-commerce, as well as the implementation of digital-based Accounting Information Systems (AIS) for BUMDes financial recording. The research results show that using digital technology increases sales volume, market reach, transparency, and accountability in managing BUMDes finances.Keywords: soft skills, tech leadership, vocational high school, industry readiness, community service. Samosir Regency, which is one of Indonesia's five Super Priority Destinations designated by the government and is part of the Lake Toba National Tourism Strategic Area (KSPN), has a growing need for digitalization. Village-owned enterprises (BUMDes) in Samosir have a great opportunity to drive the village tourism economy, but they can only succeed if supported by a digital marketing system that can promote local products and tourism potential to tourists. BUMDes in Samosir have a huge opportunity to become the driving force of the village tourism economy, but they can only succeed if backed by a digital marketing system that can promote local goods and tourism potential to both domestic and foreign tourists, as well as a clear and accountable financial recording system. Limitations in human resources, technology infrastructure, and internet access in rural areas are major challenges. To realize smart BUMDes To create smart and competitive Village-Owned Enterprises (BUMDes), especially to support sustainable tourism development in the Lake Toba–Samosir area, continuous mentoring, digital literacy training, and support from local government policies are needed
Co-Authors Andi Juandi Saputra Aritonang, Mendarissan Arthur Simanjuntak Azelia Sarah Dwi Artha Darwis R. Manalu Darwis Robinson Manalu Dea Elisabet Indriani Siahaan Doli Hasibuan Elda Rotio Harahap Elsya Secilia Margaretha Emma Rosinta Simarmata Endi Juli Anto Eva Julia Gunawati Harianja Eva Julia Gunawati Harianja Eva Julia Gunawati Harianja, Eva Julia Gunawati Eviyanti N. Purba Gea, Asaziduhu Giben Frautama Manik Ginting Babo, Aris Franata Harahap, Elda Rotio Harianja, Eva J. G. Harianja, Eva Julia G. Harianza, Eva Julia Gunawati Henri Yosua Pangihutan Humuntal Rumapea Hutapea, Marlyna I. Ijonris, Yusuf Indra M Sarkis Jamaluddin Jamaluddin Jamaluddin Jonathan H. Saragih Jujur Marentha Nababan Junika Napitupulu Laia, Sadarman Lian Adriawan Lince R. Panataria Lyna M. N. Hutapea Manurung, Samuel Marihot Gultom Marlyna I Hutapea Marpaung, Flora Marzuki Sinambela Merry Anna Napitupulu, Merry Anna Monika Rodearni Damanik Moris Raichel Sitanggang Mufria J Purba Mufria J. Purba Nababan, Margaretta Nada Ria Hasibuan Naikson Fandier Saragih Nainggolan, Rena Napitupulu, Thomson Januari Ndruru, Yufita Friska Nehemia Christian Boy Octania Togatorop Osella Natasya Ginting Panjaitan, Calvin Nicolas Perangin-angin , Resianta Purba, Eviyanti N. Purba, Eviyanti Novita R. I. E. Saragih Rasmulia Sembiring Rena Nainggolan Resianta Parangin-angin Resianta Perangin-Angin Rijois I. E Saragih Rijois I. E Saragih Rijois I. E. Saragih Rijois Iboy E. Saragih Rimbun Siringoringo Rimbun Siringoringo, Rimbun Roni J. Simamora Roni Jhonson Simamora Ruth Magdalena Samuel Van Basten Halomoan Manurung Saputra, Andi Juandi Saragih, R. I. E. Saragih, Yudha Darma Sianipar, Abriando Mangapul Sihotang, Alpredo Simanjuntak, Stevani L. Z. Sinaga, Eka Jaya Sinaga, Ester Monica Sitorus, Hegi Audria Stevani L. Z. Simanjuntak Surianto Sitepu Tobing, Fenina A. T. Tumanggor, Ika Lestari Uliana Tetty Simatupang Yosephine Sembiring Zalukhu, Delianus