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All Journal Jurnal TIMES CESS (Journal of Computer Engineering, System and Science) Journal Information System Development METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) International Journal of Information System & Innovative Technology Jurnal Pengabdian Pada Masyarakat METHABDI Majalah Ilmiah METHODA TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi International Journal of Information System and Innovative Technology Journal of Financial Management & Accounting
Gortap Lumbantoruan
Universitas Methodist Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Physics Public Health

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A MOORA-Based Decision Support Framework for Ranking Healthcare Service Performance Using Patient Perception Data Samuel Manurung; Indra M Sarkis; Mufria J Purba; Gortap Lumbantoruan
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 25 No. 2 (2026)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v25i2.6210

Abstract

Healthcare service performance evaluation has become an essential aspect in improving service quality and supporting evidence-based decision-making in healthcare institutions. Increasing patient expectations require healthcare providers to assess and enhance their service performance across multiple dimensions continuously. Therefore, a systematic, objective evaluation approach is needed to measure service quality effectively. This study aims to evaluate healthcare service performance using a multicriteriadecision-making approach based on patient perception data. This research employs a quantitative method, collecting data through structured questionnaires administered to 152 respondents. The instrument consists of 25 indicators derived from five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data validity and reliability were tested using Pearson correlation and Cronbach’s Alpha, confirming that the instrument is valid and reliable. Furthermore, data analysis was conducted using the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method, including the construction of the decision matrix, normalization, optimization, and ranking. The results indicate that the reliability dimension achieved the highest preference value (A1 = 0.059), followed by empathy (A4) and tangibles (A5) (0.057), while responsiveness obtained the lowestvalue (A2 = 0.052). These findings demonstrate that reliability is the strongest aspect of healthcare service performance, whereas responsiveness requires priority improvement. This study contributes by providing an objective, systematic evaluation framework that integrates patient-perception-based service quality dimensions with the MOORA method to generate measurable performance rankings. The proposed framework offers a practical decision-support tool for healthcare managers in determiningpriority strategies for service quality improvement.
Perancangan Sistem Informasi Akademik pada SD Holistic Children Center Berbasis Web Ika Lestari Tumanggor; Jamaluddin Jamaluddin; Gortap Lumbantoruan
Majalah Ilmiah METHODA Vol. 14 No. 2 (2024): Majalah Ilmiah METHODA
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methoda.Vol14No2.pp200-207

Abstract

In an increasingly competitive educational landscape, many institutions are seeking technologies that enhance performance. An academic information system is a system developed to manage academic data using computer technology, transforming academic processes into useful information. This research aims to design a web-based academic information system at Holistic Children Center Elementary School. Currently, the management of academic data at the school is conducted manually using books and Microsoft Excel, which is prone to data loss and inefficient in tracking academic information. The implementation of an academic information system with a centralized database method is expected to improve the effectiveness and efficiency of academic data management and support the enhancement of the school's accreditation. The research methods employed include direct observation, interviews with school officials, and literature studies to obtain relevant theories and methods. The results indicate that the designed academic information system can manage data centrally and structurally, facilitating information presentation for teachers, students, and parents. Additionally, this system can enhance the school's reputation through more organized and integrated data management and simplify the tracking and documentation of alumni.
Perancangan Sistem Informasi Penggajian Guru pada SMA St. Petrus Medan Ester Monica Sinaga; Gortap Lumbantoruan; Eviyanti Novita Purba
Majalah Ilmiah METHODA Vol. 15 No. 2 (2025): Majalah Ilmiah METHODA
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methoda.Vol15No2.pp190-195

Abstract

The development of information technology in this case is computer technology to support decision making in modern organizations which enables work in organizations to be completed with information quickly, accurately and efficiently. One very important issue is salary, calculating the required teacher salary data, namely a payroll system that can produce data quickly and accurately. SMA St. Petrus school that still uses manual methods to manage teacher salaries, by recording them in the books, so errors often occur in calculating teacher salaries based on various different details. It is hoped that this payroll information system can create more effective work procedures, especially in treasury and in making reports, and to optimize the results obtained so that teacher payroll information is designed while this system is suitable for use in managing teacher salary data.
SISTEM INFORMASI PENJUALAN BAJU ADAT NIAS PADA TOKO WARISTO BERBASIS WEB Sadarman Laia; Rimbun Siringoringo; Gortap Lumbantoruan
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 3 No 1 (2023): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol3No1.pp44-50

Abstract

Along with the times, information technology is experiencing increasingly rapid changes in various fields. As in trading business, information technology has provided many benefits in trading business. The problem with the Warristo Store is that there is no system that can assist employees in recording sales of goods, data collection, stock reports and sales reports. The solution to solving this problem is to design an information system that can make it easier for employees to do their work by using several programming applications. The results of the research conducted and the information system that has been designed are to help employees in the process of recording sales of goods, collecting goods data, transaction reports and sales reports easily and being able to convey information about the latest goods to consumers easily.
PERANCANGAN VIDEO ANIMASI PEMBELAJARAN LITERASI DI SD NEGERI 101944 DELI MUDA Yudha Darma Saragih; Eva Julia G. Harianja; Gortap Lumbantoruan
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 3 No 1 (2023): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol3No1.pp51-57

Abstract

Animated Literacy Learning is an animation that provides learning about literacy, specifically focusing on reading materials in the form of original data messages to its users. The reading literacy material includes learning letter recognition, reading skills, and reading exercises. This research aims to develop an application that can be used to enhance students' skills, particularly in reading. Additionally, the learning process with this application is expected to be more enjoyable and can further motivate users to learn, as it incorporates images, sounds, and animations. The objective of this learning application is to train and enhance students' literacy skills, as it also includes exercises to assess the students' proficiency level in the given teaching materials. The research methodology employed in this study includes literature review, data collection, needs analysis, system design, implementation, and evaluation. The final outcome of this research is an animated literacy learning video specifically designed for students at SD Negeri 101944 Deli Muda. It is anticipated that this video will increase students' interest and literacy skills while providing an enjoyable and interactive learning experience.
PERANCANGAN SISTEM INFORMASI PERTANIAN KABUPATEN TOBA BERBASIS WEB Abriando Mangapul Sianipar; Roni J. Simamora; Gortap Lumbantoruan
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 3 No 1 (2023): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol3No1.pp97-101

Abstract

Agricultural information systems are very important and very influential in conveying information about agriculture to the wider community. At this time information about agriculture in Toba district does not yet have the right system for conveying agricultural information, resulting in information about agriculture not being conveyed to the wider community, especially the people of Toba district properly and quickly. To overcome the above problems, the researchers designed a web-based agricultural information system in Toba district which aims to make it easier for the wider community to find the latest information about agriculture such as types of agricultural products, production yields, prices and agricultural activities in Toba district. This information system was built by utilizing the HTML, CSS and MySQL programming languages to process the database used to use the Sublime Text application as a place for program design.
Perancangan Sistem Informasi Penjualan Barang Pada UD. Milala Berbasis Web Aris Franata Ginting Babo; Gortap Lumbantoruan; Resianta Perangin-angin
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2 (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2.pp167-175

Abstract

Design of a Goods Sales Information System at UD. Web-Based Milala is an effort to increase efficiency and accuracy in the process of selling goods in the company. This system is designed to make it easier to record, monitor and analyze sales in real-time via a web platform. By using web technology, this system provides better accessibility to users from various locations, enabling more effective management and fast decision making. Integration of sales features, stock items and analytical reports became the main focus in designing this system, so that UD. Milala can optimize operations and increase customer satisfaction.
Sistem Informasi Keuangan PT. Damai Alam Sejahtera Lobu Siregar Kecamatan Siborong-Borong Berbasis Web Margaretta Nababan; Eviyanti Novita Purba; Gortap Lumbantoruan
TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi Vol 4 No 2 (2024): TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/tamika.Vol4No2.pp282-285

Abstract

Currently, there are still many corporate agencies that do not use computerized systems, the same goes for PT. Damai Alam Sejahtera Lobu Siregar, Siborong-borong District. Financial System at PT. The existing Peace of Alam Sejahtera Lobu Sigerar is no longer in accordance with current developments, so it is still not well structured. Especially for financial systems, in this system what is processed is income, expenditure and report data. Systems can be defined in two groups of approaches, the first system approach places more emphasis on procedures, the second system approach places more emphasis on elements or components. The problem currently occurring is the slow processing of data, the reports produced must go through unstructured data collection. In the information system to fulfill this task, we will explain how to design a web-based financial information system. In designing this system, Entity Relational Diagrams and Data Flow Diagrams are used, while data collection uses observation, interviews, and literature studies. This website was created using the PHP programming language and MySQL as the database. It is hoped that this application system will further help Admin performance in PT finance. Peace Alam Sejahtera Lobu Siregar has become more effective and efficient.
Co-Authors Abriando Mangapul Sianipar Andi Juandi Saputra Aris Franata Ginting Babo Arthur Simanjuntak Azelia Sarah Dwi Artha Darwis Robinson Manalu Dea Elisabet Indriani Siahaan Doli Hasibuan Eka Jaya Sinaga Elda Rotio Harahap Elsya Secilia Margaretha Emma Rosinta Simarmata Endi Juli Anto Ester Monica Sinaga Eva Julia Gunawati Harianja Eviyanti N. Purba Gea, Asaziduhu Giben Frautama Manik Ginting Babo, Aris Franata Harahap, Elda Rotio Harianja, Eva J. G. Harianja, Eva Julia G. Harianza, Eva Julia Gunawati Henri Yosua Pangihutan Humuntal Rumapea Hutapea, Marlyna I. Ijonris, Yusuf Ika Lestari Tumanggor Indra M Sarkis Jamaluddin Jamaluddin Jamaluddin Jonathan H. Saragih Jujur Marentha Nababan Junika Napitupulu Laia, Sadarman Lian Adriawan Lince R. Panataria Lyna M. N. Hutapea Margaretta Nababan Marihot Gultom Marlyna I Hutapea Marpaung, Flora Marzuki Sinambela Mendarissan Aritonang Merry Anna Napitupulu Monika Rodearni Damanik Moris Raichel Sitanggang Mufria J. Purba Nababan, Margaretta Nada Ria Hasibuan Naikson Fandier Saragih Nainggolan, Rena Napitupulu, Thomson Januari Ndruru, Yufita Friska Nehemia Christian Boy Octania Togatorop Osella Natasya Ginting Panjaitan, Calvin Nicolas Perangin-angin , Resianta Purba, Eviyanti N. Purba, Eviyanti Novita R. I. E. Saragih Rasmulia Sembiring Rena Nainggolan Resianta Parangin-angin Resianta Perangin-Angin Rijois I. E Saragih Rijois I. E. Saragih Rijois Iboy E. Saragih Rimbun Siringoringo Roni Jhonson Simamora Ruth Magdalena Sadarman Laia Samuel Van Basten Halomoan Manurung Saragih, Yudha Darma Sianipar, Abriando Mangapul Sihotang, Alpredo Simanjuntak, Stevani L. Z. Sitorus, Hegi Audria Stevani L. Z. Simanjuntak Surianto Sitepu Tobing, Fenina A. T. Tumanggor, Ika Lestari Uliana Tetty Simatupang Yosephine Sembiring Yudha Darma Saragih Zalukhu, Delianus