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All Journal MIX : Jurnal Ilmiah Manajemen SEIKO : Journal of Management & Business Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Jurnal Sistim Informasi dan Teknologi
Samuel PD Anantadjaya
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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APAKAH LEMBAGA PENDIDIKAN PEDULI DENGAN PELAYANAN? Samuel PD Anantadjaya; Widya Granita; Irma M Nawangwulan; Fitriyah Nurhidayah; Nuria Astagini
MIX: JURNAL ILMIAH MANAJEMEN Vol 7, No 1 (2017): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (293.894 KB)

Abstract

Abstract: With the growing numbers of educational institutions, both formal, informaland informal, and with the improving comprehension of the society on the importanceof service, this research aims to investigate the level of satisfaction of students of thoseeducational institutions. This is also in conformation with the expansion of informationtechnology whereby the information exchanges are faster, and educational institutions,which disregard this trend may be left behind. Using the basic foundation from the fieldof study on consumer behavior, this research tries to evaluate on service delivery andperformance of educational institutions. This research relies on purposive andproportional sampling to university students in Jakarta, Tangerang, and Bandung.Interview sessions, observations, and questionnaire distributions are conducted togather primary data from the registered students of selected formal educationalinstitutions. Of course, it is expected that personnels of those educational institutionsgrasp the important role of service delivery and performance, and the influential factorson the success of services. Nevertheless, the findings show that the level of servicedelivery of lecturers and administrative staff in higher educational institutions needdrastic improvement to allow students to receive the optimal level of service.Keywords: consumer behavior, formal educational institution, service factors
Effect of Total Quality Mangement on Visitor Satisfaction and Its Effect on Service Quality Zainuddin Latuconsina; Uli Wildan Nuryanto; Pandu Adi Cakranegara; I Nyoman Tri Sutaguna; Samuel PD Anantadjaya
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6925

Abstract

This study aims to analyze effect of total quality management on visitor satisfaction and its effect on service quality. The population in this study are library employees at Universitas Pattimura, Ambon. The sampling technique used is purposive sampling, with a number of respondents as many as 33 respondents. Data are collected using a questionnaire as the main instrument and a questionnaire using the likert scale to measure respondents' answers. Hypothesis testing using partial least square test. The results show that total quality management has a positive effect on visitor satisfaction at the Library at Universitas Pattimura, Ambon. Visitor satisfaction has a positive effect on service quality at the Library at Universitas Pattimura, Ambon.
Profitability Factors Using the Loans to Deposits Ratio as a Moderating Variable Jabida Latuamury; Pandu Adi Cakranegara; Ribka Sari Butar- butar; Samuel PD Anantadjaya
SEIKO : Journal of Management & Business Vol 6, No 1 (2023): January - Juny
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i1.4084

Abstract

The establishment of a banking company can benefit the economy and the welfare of the people. Banking institutions lend money to the public in order to keep the economy running smoothly. Banks' primary goal is to increase profits or profitability, which is measured by the value of Return on Assets (ROA). Several factors, including non-performing loans (NPLs) and capital adequacy, can have an impact on profitability (CAR). The goal of this study is to determine the impact of NPLs and CARs on profitability (ROA) using the Loan to Deposit Ratio (LDR) as a moderating variable. Financial statements of publicly listed companies (Tbk) of public and government private banks registered with the Financial Services Authority serve as secondary research data (OJK). Keywoard : Profitability, Loans to Deposits Ratio (LDR), Moderating Variable
Analysis of The Influence of Information Availability, Economic Factors and Changing Trends on Travel Agent Business Sustainability in Digital Era Ardiyanto Maksimilianus Gai; Afdhal Chatra; Mozart Malik Ibrahim; Samuel PD Anantadjaya; Irma M Nawangwulan
Jurnal Sistim Informasi dan Teknologi 2024, Vol. 6, No. 2
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jsisfotek.v6i2.344

Abstract

The goal of this study is to identify key factors in travel agent management and then differentiate their impact on the value creation of these companies. Researchers group methodologies for analyzing value creation in travel agencies into several main categories. The methods are interview and economic-financial analysis. Then we identify value creation indicators to determine economic value-added options, then we conduct empirical contrast. The research results reveal that travel agents, acting as intermediaries, have become highly relevant, absorbing nearly all industries of this sector's production. The historical analysis concludes that travel agents underwent a positive evolution in value creation during the studied period. The revolution in information technology, which increased staff productivity, and the process of sector concentration and association, which increased rotation, are the main factors driving this evolution. Investments in financial assets, tangible assets, and intangible assets also play an important role in transforming the sector's productive structure. While the evolution of margins plays a less significant role in value creation, the sector faces challenges due to price wars and strong competition. The positive impact of the sector's debt also increased, contributing to a significant increase in economic value-added. Finally, travel agents need to pay attention to these factors in their management in order to remain competitive and achieve their ultimate goal of creating value in this sector.
Analisis Pengaruh Lingkungan Kerja Fisik dan Beban Kerja Terhadap Kinerja Karyawan (Studi Kasus Suku Dinas Tenaga Kerja, Transmigrasi dan Energi Jakarta Selatan) Hendy Tannady; Siti Annisa Wahdiniawati; Ikhsan Amar Jusman; Nanny Mayasari; Alain Rishi Zacharias; Iwan Henri Kusnadi; Irma M Nawangwulan; Samuel PD Anantadjaya
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (303.756 KB) | DOI: 10.31316/jk.v6i3.4152

Abstract

Abstrak Tujuan pada penelitian ini adalah untuk dapat mengetahui seberapa besar pengaruh beban kerja dan lingkungan kerja fisik terhadap kinerja karyawan yang ada di Sudin Tenaga Kerja, Transmigrasi dan Energi Kota Administrasi Jakarta Selatan. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengolahan data statistik deskriptif. Metode penelitian ini menggunakan jenis penelitian lapangan (field research). Peneliti melakukan observasi langsung ke lapangan, guna dapat melihat secara langsung kondisi yang sebenarnya terjadi di Sudin Disnakertrans. Pengumpulan data pada penelitian ini dilakukan dengan cara menyebarkan kuesioner kepada 77 karyawan yang ada di Sudin Disnakertrans. Kesimpulan dari penelitian adalah Beban kerja menunujukkan hasil bahwa nilai t hitung lebih kecil daripada nilai t tabel (0.590 < 1.971) atau Sig <α (0,557 > 0,05) yang mana hal ini menunjukan bahwa beban kerja tidak berpengaruh secara signifikan terhadap kinerja karyawan, dan dengan demikian H1 pun ditolak. Lingkungan Kerja Fisik menunjukkan hasil bahwa nilai t hitung lebih besar dari t tabel (7.940 > 1.971) atau Sig < α (0.000 < 0.05) yang mana hal ini menunjukan bahwa lingkungan kerja fisik berpengaruh secara positif dan signifikan terhadap kinerja karyawan, dan dengan demikian H2 pun diterima. Kata kunci: Beban Kerja, Lingkungan Kerja Fisik, Kinerja Karyawan, Sudin Abstract The purpose of this study was to determine how much influence the work and work environment had on the performance of employees in the South Jakarta Sub-Department of Manpower, Transmigration and Energy Administration. This study uses a quantitative approach with descriptive statistical data processing techniques. This research method uses the type of field research (field research). Researchers made direct observations in the field, in order to be able to see firsthand the actual conditions that occurred in the Manpower and Transmigration Sub- Department. Data collection in this study was carried out by distributing questionnaires to 77 employees in the Manpower and Transmigration Sub-Department. The conclusion of the study is that the workload shows the result that the t-count value is smaller than the t-table value (0.590 < 1.971) or Sig <α (0.557 > 0.05) which indicates that the workload does not significantly affect employee performance, Thus H1 was rejected. Physical Work Environment shows that the arithmetic value is greater than the table (7.940 > 1.971) or Sig < (0.000 < 0.05) which indicates that the work environment has a positive and significant effect on employee performanc, and thus H2 is accepted. Keywords: Workload, Physical Work Environment, Employee Performance, Sub-Department
Co-Authors Afdhal Chatra Perdana Alain Rishi Zacharias Ardiyanto Maksimilianus Gai Cakranegara, Pandu Adi Fitriyah Nurhidayah Hendy Tannady I Nyoman Tri Sutaguna Ikhsan Amar Jusman Irma M Nawangwulan Iwan Henri Kusnadi Jabida Latuamury Latuconsina, Zainuddin Mozart Malik Ibrahim Nanny Mayasari Nuria Astagini Ribka Sari Butar- butar Siti Annisa Wahdiniawati Uli Wildan Nuryanto Widya Granita