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All Journal Jurnal Media Wahana Ekonomika Nawasena: Jurnal Ilmiah Pariwisata Cakrawala: Jurnal Pengabdian Masyarakat Global Jurnal Manajemen Pariwisata dan Perhotelan Natural: Jurnal Pelaksanaan Pengabdian Bergerak Bersama Masyarakat International Journal of Education, Vocational and Social Science Jurnal Pelayanan Masyarakat Jurnal Manajemen Pariwisata dan Perhotelan
Dwi Hanadya
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Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Penerapan Standar Operasional Prosedur Pelayanan Food & Beverage Service di Express Restaurant Dwi Hanadya; Nyayu Ully Auliana; Muhammad Andriansyah
Jurnal Manajemen Pariwisata dan Perhotelan Vol. 1 No. 4 (2023): November : Jurnal Manajemen Pariwisata dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmpp-widyakarya.v1i4.1469

Abstract

Standard operating procedures (SOPs) are very important to set work standards so as not to fall out of the standard rules. In the world of tourism, SOPs in hospitality are used to discipline employees so that every work done cannot be separated from the standards set. This research was conducted at Amaris Hotel Palembang, a two-star hotel that has restaurant facilities, ballrooms, hotel rooms, etc. In this study using observation methods, or discovery research that will examine how SOPs in the food and baverage section are implemented at Amaris Hotel. This research study found that every employee who works in the food and beverage section has fulfilled SOPs when working, even before work they have prepared SOP prefixes before employees go to restaurants. This is a priority to ensure that all work carried out is in accordance with SOPs and maintain food and beverage hygiene for hotel guests.
Co-Authors Agung Indriansyah Edduar Hendri, Edduar Edi Harapan Fitria Marisya Kemas Muhammad Ade Isnaeni M Bambang Purwanto M. Bambang Purwanto Muhamad Sopian Yuliandi Muhammad Andriansyah Nyanyu Ully Auliana Nyayu Ully Auliana Oktariansyah Oktariansyah, Oktariansyah R.A Rodia Fitri Indriani Rima Febrianti Sherly Malini Siti Helmyati