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All Journal Jurnal Teknik Industri R.E.M (Rekyasa Energi Manufaktur) Jurnal Knowledge Engineering and Data Science PROZIMA (Productivity, Optimization and Manufacturing System Engineering) JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri Home Economics Journal Tibuana : Journal of Applied Industrial Engineering Industri Inovatif : Jurnal Teknik Industri INAQUE: Journal of Industrial & Quality Engineering Jurnal Graha Pengabdian Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian Masyarakat Bhinneka IRA Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat dan aplikasi Teknologi
Nurdiansyah Rudi
Universitas Negeri Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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ERGONOMIC RISK LEVEL ANALYSIS USING NORDIC BODY MAP (NBM), RULA, AND REBA METHODS ON MURYA 2 COLLECTION TAILORS Novia Ramadhani Widya Prasetyo; Anik Dwiastuti; Rudi Nurdiansyah; Abdul Muid; Muhammad Nursyamsu Alhafidh; Rafida Salwa Nida; Zahra Aulia Fitri
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20933631

Abstract

This study aims to analyze ergonomic risk levels among sewing workers at Murya 2 Collection using the Nordic Body Map (NBM), Rapid Upper Limb Assessment (RULA), and Rapid Entire Body Assessment (REBA). This study used a descriptive design with an observational ergonomics approach. The subjects were six active sewing workers, and data were collected through NBM questionnaires, direct observation, photographic documentation, and interviews. NBM was used to identify subjective musculoskeletal complaints, while RULA and REBA were applied to assess objective postural risks during sewing activities. The results showed that the highest complaints occurred in the upper back, neck, lower neck, right shoulder, middle back, lower back, right wrist, right hand, and right foot sole. Based on total NBM scores, two workers were categorized as high risk, while four workers were categorized as moderate risk. RULA results showed that most workers were in the medium-high risk category, whereas REBA results indicated that all workers were in the medium risk category. The use of the three methods showed that dominant complaints were generally consistent with postural risk findings. Recommended improvements include scheduled microbreaks, targeted stretching, posture awareness, foot relaxation, and simple workstation adjustments suitable for SME conditions.
EVALUATING CONTINUOUS REVIEW AND PERIODIC REVIEW SYSTEMS FOR BOTTLED WATER RAW MATERIAL INVENTORY MANAGEMENT Syahidah Amaturrosyid; Rudi Nurdiansyah; Abdul Muid; Aisyah Larasati; Sevira Nallendra Putri; Shafa Wulan Ramadhanti; Virna Rachma Fitriani
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Intuition-based inventory planning at PT XYZ, a brand-owning bottled water company, has led to inventory imbalances resulting in overstocking and stockouts that trigger cost inefficiencies. This study aims to perform a comparative analysis between the company's actual policy, the Continuous Review System (Q-System), and the Periodic Review System (P-System) methods to optimize inventory costs. The research utilizes a quantitative comparative approach on 330 mL and 600 mL variants using 2025 operational data. The results indicate that the Q-System can reduce operational costs by up to 33,62%, while the P-System only yields marginal cost savings of 4,04% compared to the actual method. For both the 330 mL and 600 mL variants, the Q-System proved to be the definitively superior model by maintaining a much smaller, yet highly secure safety stock. In conclusion, the company is advised to fully transition its inventory policy to the Q-System to minimize physical holding costs while effectively eliminating the expensive risk of stockouts in a volatile market.
CUSTOMER SATISFACTION ANALYSIS ON SERVICE QUALITY USING SERVQUAL, CUSTOMER SATISFACTION INDEX, AND IMPORTANCE PERFORMANCE ANALYSIS Nur Afifah; Anik Dwiastuti; Rudi Nurdiansyah; Rizky Asyari; Ammar Hilmi Fauzaan; Syechan Ali
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze customer satisfaction toward service quality at PH Clothing in Malang City using SERVQUAL, Customer Satisfaction Index (CSI), and Importance Performance Analysis (IPA) approach. A quantitative descriptive method is employed by involving 75 respondents. Data are collected from a structured questionnaire based on five SERVQUAL dimensions and analyzed through gap analysis, CSI computation, and IPA mapping. The results indicate that all SERVQUAL dimensions exhibit negative gap values, with the largest gap found in the reliability dimension (−1.45), highlighting issues in product consistency and delivery punctuality. The overall service quality ratio (Q = 0.958) confirms that service performance has not yet met customer expectations. The CSI value of 72.62% places customer satisfaction in the “satisfied” category. IPA results identify four critical attributes requiring immediate improvement, i.e. clarity of production and delivery information, complaint handling, product quality, and service speed. These findings provide actionable insights into strategic service improvement to enhance customer satisfaction and competitiveness.
Co-Authors Abdul Muid Abdul Muid Aisyah Larasati Alfarisi, Zaky Salman Alfarisyi, Ri’syad Salman Alhafidh, Muhammad Nursyamsu Ammar Hilmi Fauzaan Andoko Andoko, Andoko Anik Dwiastuti Apriliana Sari W., Indah Aufa, Muhammad Izzul Azzahra, Prestika Dilla Boy Isma P. Budi Santosa Budi Santosa Budi Santosa Dwiastuti, Anik Eridani Budi Darmawan, Vertic Erwin Komara Mindarta Esin Sintawati Fini Alfionita Umar Fuad Indra Kusuma Hamas, Ryan Wajdy Hanif, Benzfica Haque, Salma Ayu Indah Apriliana Sari Isma P., Boy Izzul, Muhammad Kareem, Nafi Karika, Sri Kevin Benedicta Kuswardani, Chintia Dwi Wangsa Le, Trung Mubarok, Zamruda Sariangi Sauqi Muhammad Mukhsin J. Muhammad Nursyamsu Alhafidh Nada, Dhea Qurrotun Nikmatus Sholikha, Nikmatus Noor Ibrahim , Alza Novia Ramadhani Widya Prasetyo Nur Afifah Nur Endah Purwaningsih Permana, Yafi Elian Rafida Salwa Nida Rizky Asyari Sandi Surya Wijaya Sevira Nallendra Putri Shafa Wulan Ramadhanti Stefanus Eko Wiratno Stefanus Eko Wiratno, Stefanus Syahidah Amaturrosyid Syechan Ali Tamara Rahma Widowati Toyyibah, Corin Saila Rizqi Tutuko, Putri Kinanti Ayu Hapsari Virna Rachma Fitriani Widayat, Vereline Abigael Widowati, Tamara Rahma Yudistira, Febrina Dzuldah Yuniashafa, Risma Salaza Zahra Aulia Fitri